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    Petopia

    3.6 (50 reviews)
    Open 11:00 am - 7:00 pm

    Petopia Photos

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    They don't need your money here. You'll be kicked out before closing time.
    Bobbi B.

    Rudest pet store experience and employees EVER! I traveled a good distance to visit this place because I was impressed with their reviews. I got to Petopia a little before closing time at around 8:18 pm. I only needed a few items so I figured there would be time to get what I needed... Or so I thought. My optimism was shattered immediately because as soon as I walked in the employees that worked there started with the attitude. I was greeted by a, "We're closing soon. Hurry up!" no "Hello, how are you doing? Can I help you find something this evening?" It struck me as rude but I'm a very considerate person so I rushed even faster than I normally would have anyway knowing it was getting late. A young lady with auburn hair and two men were working at the time. They all seemed like they could care less about paying customers and more about closing up shop early. This was the first pet store I've ever been to that didn't even acknowledge me or my dog. Maybe I'm spoiled but most pet stores I've been to greet you and your dog warmly, ask if they can give your dog a treat, ask if you need any help, etc. Not at this place and it struck me as odd. It felt as if these employees weren't actual animal lovers. They were just there to cash in a paycheck. I head up to the counter to make my purchase and I asked a couple questions to which I'm again told that they are closing now and there isn't time. I'm starting to get annoyed at this point so I show them my phone and remind them that it's only 8:24 pm. It even says so on my receipt which I've taken the trouble to scan in but yelp's resizing feature made it too small to read so I've cropped it. http://www.yelp.com/biz_photos/M8lpSyffVwG6K2LoviTsEw?select=arKs-0Er6klThSddsFKjpg Immediately after I made my purchase, I saw a pet training clicker behind the counter. I said, "I'm sorry. Can I please buy one more thing? I need one of those pet training clickers too." I was told NO in a very off putting tone. I said, "Really?! No?" and she said, "I already turned off the register. We are closed!" in an extremely rude tone. Well that was quick! I literally spotted the clicker one second after I had made my purchase. Couldn't have felt more unwelcome than I did at that second. I was so appalled by her demeanor that I asked for her name but she refused to give it to me. It just gets better at this place, I tell ya! So... all I know is that this unnamed auburn haired employee was working on Monday evening, April 18, 2011 and she refused to let me buy anything else. The posted hours clearly state that they are open until 8:30 pm but I found out the hard way that this was not the case so buyer beware. The employees aren't at all concerned with someone making an extra purchase that they actually turn down your request to spend more money in their store. Insane! If this were my store, I'd definitely be interested in knowing who was working there while turning down extra money in this economy and being rude to customers. I'm now left extremely disappointed with my experience at Petopia. I wouldn't recommend this place at all. When it comes to NYC, there are plenty of other customer service oriented pet stores to choose from so no loss here. I will go somewhere else that appreciates my business.

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    Photo of C.O. M.
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    1 year ago

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    1 year ago

    Great local pet store, good selection of toys, treats, and food with a very kind and knowledgeable staff.

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    3 years ago

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    15 years ago

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    3 years ago

    Staff is wonderful - so kind and helpful. Also very knowledgable about the products they sell. I highly recommend this store!

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    6 years ago

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    7 years ago

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    4 years ago

    Two days waiting for a delivery. Very bad. I better get a refund asap. My dogs are starving.

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    4 years ago

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    9 years ago

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    16 years ago

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    6 years ago

    excellent customer service and very caring for frontline workers. highly recommend this store. they had what i needed

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    13 years ago

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    13 years ago

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    8 years ago

    Pretty good selection of high end food, treats, toys and pet accessories for a small store. Friendly staff too.

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    6 years ago

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    Page 1 of 2

    Ask the Community - Petopia

    Review Highlights - Petopia

    HI I go here and there location on Ave A for all of my pet needs.

    Mentioned in 4 reviews

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    The Petropolist

    The Petropolist

    (91 reviews)

    Murray Hill, Midtown East

    Tazz knows so incredibly much about pet nutrition and goes above and beyond for her clients…read more My dog PJ had been suffering from chronic acid reflux for years. After doing a food intolerance test I found he was intolerant to hundreds of ingredients and couldn't eat any commercial food. He also wasn't keeping home-cooked meals down. I was at a total loss before consulting with Tazz. She knew exactly what PJ needed and completely turned his health around. She gave infinite amount of advice during our first appointment for both food and lifestyle products and talked well beyond my allotted time. I am also impressed by how responsive she's been to my follow-up questions. PJ is now healthier than he's been in years. I recommend Tazz to anyone whose pet is struggling with nutritional issues or who's just looking to improve their pet's health. Thank you Tazz!

    I admit it! Tazz is a friend. She adopted a puppy from me almost 20 yrs ago…read more Not sure who was luckier me or the dog who was very large and lived to be over 16. Even then her knowledge of nutrition was amazing.. and her thirst to learn more and more . It never stops I always asked questions.. what to feed which holistic products would help this or that, which doctors or practitioners. Sometimes too many... and Yes! she is very direct (see Malena's review). Extremely knowledgeable and intuitive too. I have referred her to many who have been very happy. I run a rescue and work with special needs dogs.. She has helped with so many Nutrition is so very very important to pets health and you will get the best advice here. It can be life saving. I really trust her.... always have

    Petopia - petstore - Updated May 2026

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