Kim - once again - went the extra mile for us. New cat, helped us put together supplies and gave us free samples of kibble. She is always so wonderful to everyone who comes in this location of Petopia on East 14th. And she has an amazing selection of cat food. read more

Great local pet store, good selection of toys, treats, and food with a very kind and knowledgeable staff.

GREAT EXPERIENCES HERE! Especially because of a particularly lovely helpful lady at this location. she uniquely actually cares about customer service. I know it's a chain store but the experience feels like a small business where the staff remembers your name and makes you feel like a valued customer. Great job! read more

The hours listed on yelp are incorrect. The correct hours are Mon -Sat 11AM-7PM Sun 12PM-6PM read more

Nice staff. Nice selection of dog and cat foods. And toys. And treats The woman who is the manager is bright and funny and helpful The delivery fellow is also great I never bother with delivery. I carry home 2-3 times a week Good exercise Great neighborhood store read more

Staff is pleasant, especially the youngish one, and they have almost everything I need. The store is quite small though, so I have one piece of feedback: I suggest the staff does not chat about the customers at the register. I haven't returned for several months, since overhearing a comment I had to assume was about me, being the only patron there at the time. Nothing bad, but certainly embarrassing as it related to my ASD, which they couldn't have known, nor could I expect them to. We're human, and I know everyone in retail talks about the customers, but please be mindful. It's clearly something that has stuck with me. No hard feelings. read more

Went in for some dog treats and saw that the treats they were selling had garlic and garlic salt in them which is toxic for dogs. Would not recommend this as a safe place to shop for pets read more

Recently got a puppy and had to do some shopping. Petopia is a small shop loaded with various products! Mostly for cats and dogs but there is a section for fish/other animals in the back. Their prices are cheaper than Petco. Got some dog treats at PetCo for $10 and the same treats at Petopia for $7. Petco obviously is way bigger but can't beat a $3 deal. Petopia will definitely be a staple for this dog mom!! read more

Rudest pet store experience and employees EVER! I traveled a good distance to visit this place because I was impressed with their reviews. I got to Petopia a little before closing time at around 8:18 pm. I only needed a few items so I figured there would be time to get what I needed... Or so I thought. My optimism was shattered immediately because as soon as I walked in the employees that worked there started with the attitude. I was greeted by a, "We're closing soon. Hurry up!" no "Hello, how are you doing? Can I help you find something this evening?" It struck me as rude but I'm a very considerate person so I rushed even faster than I normally would have anyway knowing it was getting late. A young lady with auburn hair and two men were working at the time. They all seemed like they could care less about paying customers and more about closing up shop early. This was the first pet store I've ever been to that didn't even acknowledge me or my dog. Maybe I'm spoiled but most pet stores I've been to greet you and your dog warmly, ask if they can give your dog a treat, ask if you need any help, etc. Not at this place and it struck me as odd. It felt as if these employees weren't actual animal lovers. They were just there to cash in a paycheck. I head up to the counter to make my purchase and I asked a couple questions to which I'm again told that they are closing now and there isn't time. I'm starting to get annoyed at this point so I show them my phone and remind them that it's only 8:24 pm. It even says so on my receipt which I've taken the trouble to scan in but yelp's resizing feature made it too small to read so I've cropped it. http://www.yelp.com/biz_photos/M8lpSyffVwG6K2LoviTsEw?select=arKs-0Er6klThSddsFKjpg Immediately after I made my purchase, I saw a pet training clicker behind the counter. I said, "I'm sorry. Can I please buy one more thing? I need one of those pet training clickers too." I was told NO in a very off putting tone. I said, "Really?! No?" and she said, "I already turned off the register. We are closed!" in an extremely rude tone. Well that was quick! I literally spotted the clicker one second after I had made my purchase. Couldn't have felt more unwelcome than I did at that second. I was so appalled by her demeanor that I asked for her name but she refused to give it to me. It just gets better at this place, I tell ya! So... all I know is that this unnamed auburn haired employee was working on Monday evening, April 18, 2011 and she refused to let me buy anything else. The posted hours clearly state that they are open until 8:30 pm but I found out the hard way that this was not the case so buyer beware. The employees aren't at all concerned with someone making an extra purchase that they actually turn down your request to spend more money in their store. Insane! If this were my store, I'd definitely be interested in knowing who was working there while turning down extra money in this economy and being rude to customers. I'm now left extremely disappointed with my experience at Petopia. I wouldn't recommend this place at all. When it comes to NYC, there are plenty of other customer service oriented pet stores to choose from so no loss here. I will go somewhere else that appreciates my business. read more

Petopia - They don't need your money here. You'll be kicked out before closing time. - Pet Stores Near Me - New York, New York

Staff is wonderful - so kind and helpful. Also very knowledgable about the products they sell. I highly recommend this store!

Ordered delivery. Said it would be here within 2 hours...it took 2 days to arrive. Once it got here they sent the wrong item. Wanna support local business but the delivery service here isn't the best. read more

They have the products the major chains don't carry and I like their wide selection. For a little store they have a lot and it's my go-to place in the area. read more

Two days waiting for a delivery. Very bad. I better get a refund asap. My dogs are starving.

BEWARE: Store has the worst return policy for any pet shop it the city. Only exchanges and store credit... even if the products are unused and unopened! Yes, it may say that on the receipt, but the the staff makes no mention of the it at the point of sale, nor are there any signs by the register informing customers of this policy. Basically, they don't make the customer aware of this until they already have your money! Do yourself a favor, and don't shop here unless you absolutely have to, but honestly there's nothing you can get here that you can't get anywhere else! read more

I have been a costumer since the 14 st store opened. Spending in average $40 every 2 weeks-I took a chance on 2 cat treats that my cats hated. The cashier wouldn't take them back for an exchange after I asked very nicely if she would consider it. Her words were "we can't resale them and we can't make any profit!!!! She prefers to make $5 or $10 profit and loose a customer who spends $80/ month I am speechless. I am never going back there and making sure my family does not too, they can keep those treats's profit ($5) I am sure they need it to keep their business going. read more

Petopia - Pet Stores Near Me - New York, New York

After a few months of living in Furry Land, I finally realized that Petopia is really where it's at. The prices are lower. The service is friendly and helpful. And they actually have an enormous selection of products. I'll miss my oddball Furry Land owner with his scruffy kitten Fifi ... but when I'm paying half price for the exact same product it's a sacrifice I'm willing to make. read more

I just inherited a cat (don't ask) and being a first time owner, I was totally lost. Luckily, the people at Petopia helped me with all of my questions and I have since come here for all of my feline needs. Keep up the good work Petopia. I'm sure I'll keep coming back with my questions. read more

We have to walk on the other side of the street because my dog loves this place too much! Everything you need for your animal even more toy selection Another reason I prefer going here is because it's smaller so there is always people to answer your questions instead of a big pet store where you can't find anyone. read more

Petopia looks too nice, clean, and boutique-like to be as affordable as it is! Silly me has been traveling a few blocks further down to Petland Discounts because it just looks, smells, and sounds like it'd be cheaper. Well, never again. Prices here are decent, and there's always an array of random items marked down (mainly because they're either almost at expiration or out of season). I got a super stylish black fleece hoodie with the Grand Central subway sign/logo for $20 that kept my dog warm all winter, and it was really well-made. Even though it wouldn't fit over my lower arm, I swear I'd wear it if I could. HOT! I also scored a huge bag of my pup's favorite dried chicken chips two months before expiration for about $10 (40% off), and I will always, always come here for dry dog food. (Ultra, the brand I like to get, is $10.99 for a 4-5 lb. bag - not bad.) The employees are always super friendly and nice, and I love the free dog treats at the counter. Petopia is cleverly and aptly named, and definitely the best choice in the area! read more

This new location is bigger than the one on Ave. A and is well stocked with everything you would need. The staff has been very nice and helpful on all my visits without having to ask for help. The cashier noticed I was reading the package of some treats and let me know that they had a smaller size in case I wanted to try them out first. Another time, they helped me fit a harness on my dog to make sure it was on appropriately. Glad to see that the service is just as great as the other locations! read more

excellent customer service and very caring for frontline workers. highly recommend this store. they had what i needed

People are nice here and its pretty much the same along with all the other petopias. One thing I was turned off by- I like to take my dog here sometimes even when I'm not buying something and theres usually a water bowl by the front door. One time I went it looked kinda gross. I'll come back and see if this is a common occurance. Other than that, I like to get my treats here ie. greenies, vitality treats. read more

Not a fan. Staff to cool to help. My dog got caught on display and pulled it around and I tried to make sure display didn't fall. They just stood there and didn't try to help while other dIsplays was coming down. I was being respectful to minimize the damage while they stood trying to act non-chalant. I'll continue going to 34th. Not a fan of this location. read more

Close by, clean, great selection of product.. Became my new go to pet store.. Staff is really helpful... could use a bit more knowledge of their products but are extremely nice... read more

Great selection. I have always had nice service, and find hard to find dog foods and natural products here. read more

Pretty good selection of high end food, treats, toys and pet accessories for a small store. Friendly staff too.

I love walking in there because the staff is so welcoming and helpful. There is so much variety to choose from for my cats. I feel comfortable to be there all day but I don't. read more

I like the employees, so regretfully I am reporting abuse by neglect from it's owner. I pre-paid for a large bag of kitty litter, with the understanding that it would come into the store within a few days. This was over three weeks ago. "The distributor doesn't have it in stock yet," was the only explanation I got. That's their solution? Petland is just up the street, wonder how they handle distributor issues? read more

It's safe to say I'm over Petopia. They've never had what I'm looking for and the staff isn't very helpful or friendly. I always find myself trekking further uptown to Petland Discounts. Petopia has a limited selection in general (and nothing for fish). The staff at the counter kind of just looked at me and made me feel uncomfortable. They have some things for cats and dogs, but overall very mediocre. read more

Petopia is a cute little mom and pop pet store with a big selection and friendly staff. They have many varieties of organic pet food at great prices. I try to go here instead of visiting a larger chain competitor whenever I can because I like to see smaller businesses remaining in the east village as the area becomes more and more commercialized. I appreciate all the care the staff puts into this location! read more

I was so happy to see that Petopia had opened another location closer to my apartment. I would walk 8 blocks out of my way to go to the one on first ave. But of course, it was too good to be true. Although both stores are, as mention in the previous post, well stocked, the customer service at 14th street is horrible! I adopted my first dog, a Matese, when I started going to the first Petopia. The employees were very helpful and knowledgable about how to care for my new puppy with everything from wee wee pads, leashes, and especially food! Everytime I would go back, they would great me and ask how my puppy was doing, it was really sweet. They even gave her free treats! You can tell, they are animal lovers. .... I started going to the petopia on 14th street in June. No free treats and no recognition of me being a repeat customer. I never spoke to the employees. 2 weeks ago, I rescued a chow with special needs. When I asked the guy stocking the shelves, what was the best food for her, he totally blew me off with, "I really don't know". and just walked away. I then took a few choices to the counter and asked a different guy what he thought He "tried" to answer with a bunch of gibberish. I could tell he didn't know what the hell he was talking about and didn't seem to care either way. I was so disappointed. The clerks are terrible! They don't belong in such a nice petstore - I wish they would go crawling back to petland, it's probably where they came from. It's so unfortunate, the store has great prices and is very clean, and location is much more convenient, but if you want to speak to someone who can help you, and seems to care, don't bother going! I can't afford delivery service but I would rather walk out of my way, then go back to this location. 2 stars for 14th street - 5 stars for 2nd st and A. read more

I was kind of surprised. Really. To find a well stocked and well priced pet store (cheaper than Petco union square and all the pet stores near Smith St. in Brooklyn) so near a train station (L), on my way home. Plus the staff is nice and helpful too. read more

Very bad news. Just checked my checking account balance and see a chaarge of roughly 75.00 for one bag of dog food!!!!!!!!!!!!!!! But--there was problem before. I had a 5 buck coupon from Natural Balance which they took but never took off of the bill and after calling they never saw it and yes they've looked everywhere. STAY AWAY! read more

I work right by Petopia and like a lot of other commenters, I was pleased to find they have a great selection of natural pet foods, plus some of their prices are cheaper than bigger pet stores like Petco. Save $2-3 on toys my dog will destroy in no time? Awesome! But beware--they have a policy where they do not allow returns for refunds, even if the product is unused and still in the package, you can only make an exchange or get store credit. For me, as a pet owner who might go a bit overbard while shopping and then realize either A) I already have that or B) I should not have wasted that money despite how much I love my dogs, an exchange/store credit policy is ridiculous. I had one of my extreme shopping sessions when I ultimately decided to throw in a $25 harness for my dog, and when I came to my senses later, I found out I would not be getting my money back...this means either shop VERY wisely when you go to Petopia, or just go to Petco. I thought I was doing good with supporting a smaller pet store, but clearly they force you to stay with them, which is how they can keep their prices lower. read more

I order delivery by phone from this shop. I find the customer service by phone is great. Nice, helpful people. Easy. They stock the healthy cat food at decent prices. Delivery is fast with no hassles. Very satisfied! read more

i have been to the Petopia on 14th Street (across from Stuytown) & the one on 3rd Ave (by Trader Joes) and im able to find the Blue brand (all varieties) for my cats. The staff is super friendly & helpful! They deliver too (usually within 30-45 min) for those times when you just cant carry 20lb of cat litter, dry food, and canned all @ the same time :) read more

Even though there are a few other pet stores in the area, I really like Petopia. The staff is really helpful and knowledgeable about all the products and they're great at suggesting items and giving samples. They have a good selection of treats and food and novelty items, such as eco toys and bedding. Their prices are comparable to the other pet stores in the neighborhood, maybe slightly higher, but the customer service is amazing and they deliver! Plus, my pup loves coming in here because he knows he'll be chewing on a new flossie or treat soon. read more

My go-to place for dog food, treats, bully sticks, etc. It's a small store but they usually have what I'm looking for. They deliver for free and the staff is always helpful. I usually take my dog with me and they give him lots of attention. Its'a really sweet store. read more

My pet store of choice! They do free delivery with orders over $15 which is great because shlepping a 14lb box of kitty litter can bring you down... Prices are pretty comparable to Petco, if not a tiny bit more. read more

Petopia is a great little neighborhood find. Although it's a very small store, it's always well stocked with quality products at reasonable prices. The staff is super nice, they go out of their way to grant your petty wishes. They have free delivery, and when I call to place my order they listen to me talk about my pet like an old friend would listen to a new mom. The store is squeaky clean. read more