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    Petco

    2.7 (412 reviews)
    Open 9:00 am - 9:00 pm

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

    From this Business

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    Reviews With Photos

    Ebony M.

    Iyanna's warm welcome, and lovely information about the products in the store. This is the best Petco, I have ever been to!

    Betta plants
    Dari H.

    This store was very clean and beautiful. Super friendly associates. I went to improve my beta's home and they really helped me get it correct!

    Issadora M.

    This is the new updated Petco on the same block of the original location in Union Square that closed down. This is 20x better than the original Petco! A beautiful entrance and so many new toys, treats, and accessories I've never seen at any other Petco location. There is also a self-wash station! Out of all the Petco's I've been to, this is the best by far!!!

    An associate that was following me

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    Photo of Jane K.
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    3 months ago

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    Petco C.

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    2 months ago

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    Petco C.

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    3 months ago

    Amazing location? Clean and organized. So many options of toys, food, grooming, fresh bakery, pets, adoptions and the friendliest staff!

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    Petco C.

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    7 months ago

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    Petco C.

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    2 years ago

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    Petco C.

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    2 years ago

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    Petco C.

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    6 months ago

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    Petco C.

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    6 months ago

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    6 months ago

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    Petco C.

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    1 year ago

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    Petco C.

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    1 year ago

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    Petco C.

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    4 months ago

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    Petco C.

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    Photo of Stacey X.
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    10 months ago

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    5 months ago

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    11 months ago

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    Petco C.

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    2 years ago

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    Petco C.

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    1 year ago

    Cat food selections both wet and dry. Big spacious store. A lot to look at. Big selections for dogs, cats, birds turtles etc.

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    Petco C.

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    1 year ago

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    Petco C.

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    8 months ago

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    1 year ago

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    Petco C.

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    2 years ago

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    3 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    1 year ago

    I contacted customer support with the case number as asked and have yet to recieve any reply.

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    Petco C.

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

    Helpful 7
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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    Photo of Rew S.
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    3 years ago

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    3 years ago

    Came in to pick up an online order and it was ready in less than five minutes. Super easy.

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    3 years ago

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    2 years ago

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    5 years ago

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    Page 1 of 11

    Petco Reviews in Other Languages

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    Review Highlights - Petco

    Bryan made June feel so comfortable while assessing her and sharing with me what he thought she needed done.

    Mentioned in 9 reviews

    Read more highlights

    Hair Of The Dog - Flawless groom every time

    Hair Of The Dog

    (61 reviews)

    Midtown East

    So done. Molly has…read morebeen getting groomed by Laura for eight years. She's an excellent groomer, but she is not great at running her business. Molly has had standing appointments every month, but they're not always followed up, and sometimes, I don't even know when her appointments are. I had expressed my concerns with Laura in the past. Last month, I was supposed to go away on vacation. We had already booked Molly's appointment before my vacation, so I wasn't concerned about it. I asked her for a status update on the day of, and she told me that she had moved her appointment date, and "sorry I didn't update." She didn't even ASK ME if this schedule change was okay to begin with! What the hell? Who is she to just move things around without asking me? When I expressed my frustration at the time, she gave me a very curt/dismissive reply. I called her out on it, then she blamed texting as the reason why it came off that way. Then guess what: work on your texting/communication skills, if that's the way you choose to communicate with your clients. Not to mention that whoever is helping her run the business side of things (Tammy) has been super rude. She even tried to get me to RETROACTIVELY sign a fuel surcharge document for the prior month, when this had never been discussed with me. All of her responses (via text) are super curt, dismissive, and rude. That air of superiority does not work for me. All of the negative reviews about the customer service are accurate. Things were so bad at that time that I texted Laura and said that while I've appreciated everything she had done for Molly, we were going to have to part ways. She and I discussed it, and I was convinced to stay with her. She told me about what she had been struggling with, and I was compassionate to her situation. Things got better for a bit, but not for long. That's the key issue with this place: there is a lack of consistency. Things look "better" for a bit and then drop back into the abyss. Today was the straw that broke the camel's back. Her truck needed servicing. I understand that those types of things are not predictable. Of course I would be understanding of this, but each month comes with some sort of issue. It's hard to consider this a "one off" when it happens more frequently than not. I expressed my frustration and she said she's apologized in the past. I told her that this is causing me anxiety each month. Getting my dog groomed, when her schedule is already booked, should not be this stressful. Her reply: "It is unfortunate that you feel that way. The only anxiety I had today was that I could get my truck repaired in time to not let my people down, and that it wasn't a giant bill. It is my hope that you feel better." It was clear from her response that she has no empathy for others, despite being someone who's used her own mental health issues as an excuse for her past transgressions. "The only anxiety that I had today..." part basically makes it seem like she's diminishing my feelings about being dismissed nearly on a MONTHLY BASIS. So apparently, it's only about herself. By her saying "it is unfortunate that you feel that way," it was clear that this is over and that this is completely irreparable. She takes zero ownership and had no insight into the fact that it's not just about today -- everything is additive and I have not seen things go smoothly for a long time. Apologies can only go so far. She also told me: "I agree that it would be nice if things always ran smoothly all the time, but sometimes we just have to roll with it." There's been a lot of back and forth for many years, a lot of schedule changes, a lot of Molly getting dropped from the schedule, lack of communication, etc. I had been loyal through all of it. I've BEEN rolling with it. Yes, of course it would be nice of your clients to be flexible from time to time... but it shouldn't be all the time. The tone of that also feels like she's asking ME to shoulder HER burden. Unfortunately, it is just time to part ways. They seem to charge a missed appointment fee if cancelling less than 48 hours in advance, and whole amount for no call, no show. Apparently, respect or this policy isn't a two way street. If you notice from other reviews, she's lost several loyal clients due to rudeness and lack of reliability. One of the other reviews says that they cancelled him 30 minutes prior to the appointment, using COVID as an excuse - and one of the groomers gave him a snarky reply: "I'm sorry this how you are reacting due to being rescheduled during a National crisis." It's these types of unwarranted, inappropriate, snarky remarks that I've gotten so used to from some of their people. This is clearly the norm of how they speak to people, which it shouldn't be. Perhaps she should spend more time on her business and less on her chickens.

    Can't believe I have yet to review this wonderful business…read more Laura has been grooming my shih tzu Cooper every month for the last 6 or 7 years. We have used her when we lived in flatiron, Brooklyn heights and now park slope. She does an incredible job every time and is super knowledgeable about pet health and well being. Cooper has always had skin allergies and she often offers great resources and ideas. I initially switched to Laura from a store front groomer because I hated how crowded and chaotic the place would get. With hair of dog, your pooch gets one on one attention and is well taken care of. Especially great option for anxious dogs. The convenience of the groomer coming to you was an added bonus that I can never turn back from. Also love that Cooper always leaves with a cute new toy!

    Petco - petstore - Updated May 2026

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