THEY CUT A TINY CHUNK OF MY DOGS EAR OFF! I got my dog home and noticed a tiny notch in his ear. I reached out immediately to them, and they let me know that they would investigate and get back to me. I was called back the same day to be told that what I saw on his ear was an old scab that fell off, that they should have let me know when they found it, and apologized that they didn't do that and offered me a free wash for the next time I came in. Also frustrated because I specifically said "i like to keep the little wisp of hair on his ears" basically don't touch the ears. I could literally see where the clippers left stroke marks right at the position of the injury, but I had no proof that it was a new wound until the next day. It happened to be raining pretty heavily, I walked my dog just for a quick pee and come back upstairs, and I noticed blood on the top of his head on the side of his face and realize that his ear is bleeding because the water re-opened the fresh wound they did. Of course I would not be OK with my dog getting hurt in anyway, but I think this situation would've been less infuriating if they took accountability for hurting my dog and not even mentioning it to me when I picked him up, and offering me a free bath as compensation, which I thought was strange if they had done nothing wrong. This place is already ridiculously expensive. They raised their prices and for the $125 that I spent I am extremely upset. I would also like to note: if you go through the photos you'll see quite a few other dogs get nicked or badly cut as well. I wish I looked more closely before. Sad because I've been going there for over a year and a half, I trusted them. read more

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Unless you want to be nickle & dimed, do NOT come to this groomer. Very unfortunate to be leaving this review. We've taken our dog to this shop about 4 times in total. The first time the Front Desk communicated that the grooming would be done in 30 minutes and when we came back, she denied ever saying that. The grooming took 4 hours in total. We were very unhappy with this, but the owner graciously gave us a discount so we took it as a gesture of good faith. The 2nd/3rd time were fine, but then our dog ended up at the vet & got an ear infection because we found out that they never cleaned out his ears or plucked his ears so we spent over $1K at the vet. The final time (I know, stupid us for going again), we wanted to see if we could make it work because of the proximity of Bark Shoppe and wanting to truly support local businesses, they charged us a "LATE FEE" for picking up our dog 30 minutes after they called even though they never once disclosed that this policy existed. I emailed their team and instead, their front desk person called us and said "we can't refund this fee and moving forward it would be better for your dog to be groomed elsewhere." What. A. Joke. We will NOT be coming back to this place. read more

After rescuing our pup we wanted to make sure we took him to amazing groomers. We had heard great things from our neighbors and decided to give them a try. Upon arriving I we were warmly greeted and given advice about what grooming services would be best for out pup. He received a pup and fluff and he left looking and smelling great! Since our pup is a rescue he's still pretty sound sensitive and they were so patient and sweet to him even tho he was super scared of the blow dryer. Would definitely come back! read more

The Bark Shoppe - Pet Groomers Near Me - New York, New York

My dog turned 12 years old July 2023. His most recent grooming service was in April of 2023. While making his August appointment, I was told they do not accept dogs 12 years or older. I wish I was informed of this new policy at my April appointment. I was told my dog was at the age limit and that in 2019 the groomer noted he didn't like his nails trimmed. Only issue at his recent appointment was him being nervous. Below is the policy on there site as of Aug 15, 2023. Nothing about not accepting dogs older than 12 years of age. SENIOR DOGS Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. As they have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. We reserve the right to stop the grooming process at any time if we feel it is in the best interest of the dog. We will use extra care and patience for older pets; however, we will not be held responsible for any reaction due to the mental or physical stress of grooming the geriatric pet. Since my healthy 14 lbs senior dog is not accepted, this tells me the "extra care and patience for older pets" that is in their policy is not accurate. read more

Once again, a very good grooming, and this time it was a challenge: I'd given her a buzz cut that had more peaks and valleys than the Alps, and they fixed it all. And I love that they call 10 minutes before they're done, so our dog doesn't have to hang out in a crate. Not that she's spoiled or anything. HA! And apologies for my bad photography. read more

The Bark Shoppe - Pet Groomers Near Me - New York, New York

I have been taking my little rescue dog, Mico, to the Bark Shoppe for awhile now for grooming. He always walks out of there looking (and smelling!) his absolute best. The staff at The Bark Shoppe really listens to what I want and they are so good with him. The first time I left him there, he was afraid, but he's gotten so much more comfortable with his groomers that he really doesn't mind going these days. I took him to a couple of other grooming places before I found the Bark Shoppe, and the other places really did not compare. I highly recommend the Bark Shoppe for all of your dog's grooming needs, and if Mico could talk, I think he would recommend the Bark Shoppe too! read more

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Unfortunately they lose 2 stars after I was told on my dogs june 29th grooming that I can no longer bring my dog for grooming because she is older than 12 years old. Supposedly its a new policy. I have c read the entire website and see no such thing. I really believe that the new groomer had a hard time or just didn't want to deal with her again because she has warts. I asked that he be careful with the clippers. Meanwhile, the previous groomer handled her perfectly. I know that from past companies, my dog is well behaved, just nervous. So something must have happened. read more

Visited the bark shoppe last summer, paid almost $300 for the VIP service. My dog returned still with mats in his fur. Called to complain and they offered my $50 off my next service. Just went to book said service and they told me the "discount" had expired. When I questioned why they failed to reply. Take your business elsewhere. read more

I take back a previous revious review I gave Tthe Bark Shoppe. I believe my dog was violated. I told them not to put him in a room with other dogs unless they were tied up separately. When I went to get my dog one of the ladies consulted me asking if I was okay as if I was told something about my dog but I wasnt told anything. I then noticed my dog had diarrhea. When we got hom he kept licking his but. I noticed that it was burned and two dog bite marks on his buttocks. Another grooming place actually told me that they burnt him with the cutters. Not just leaving your dog alone with these people and then they don't even call you to tell you I'm sorry or this happen or that happen. I will never ever take my dog back to that place. read more

The Bark Shoppe - Pet Groomers Near Me - New York, New York

Our dogs love The Bark Shoppe! We always feel safe leaving them with Jeter and the staff. We make the trip from NJ for fresh looks and boarding. Thank you Bark Shoppe! Thanks for always keeping our babies fresh and stylish. read more

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I had been going to the Bark Shoppe on and off for over two years but today is the last day, last time. I booked my appointment last month requesting a specific staff member. Showed up today to find new staff, no one had courtesy to inform me that the person I requested is no longer there. The person Edwin took two hours for each dog and did a shitty haircut for each dog. I walked in there and saw him on the phone while my dog was on the table. The only reason I didn't act a fool is I didnt want to go to jail. I showed a picture to this groomer and he did what he wanted. The quality of the hair cuts are poor and he shaved my dogs' tails. A real ass hole you are. But you won't last long because your skills are poor. The girl at the front desk barely answers the phone, I walked in and she was on the cell phone. She kept apologizing for the poor hair cuts and poor service but the damage is already done. This place is under new management and it's terrible. read more

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We were looking for a new groomer for our Goldendoodle and little sheltie. We were able to get appointments for each on different days, but Bark Shoppe was able to get them both in on the same day, saving us 2 trips. The grooming itself was excellent. Willa (the sheltie) was fluffy and looked great, and had a perfect undercoat brushing that avoided lots of shedding when she got home. Arlo, the doodle, needed a pretty close cut, but it still looked awesome. Arlo and Willa will be back soon. read more

I've been here four or five times, and decided it's not worth it anymore. I've given very specific instruction on how I prefer the cut. I show photo references, write notes in my appointment bookings, speak personally with the groomers, yet every time, it comes back a miss. She always ends up looking like a grandma poodle dog. The biggest concern is that my dog has come back with infected and swollen toenails twice, and today, she came back with unclean eyes, one of which had a huge red sore. I'll also add that while the groomers are very kind, the owner who works at the front desk has a terrible attitude. She also upcharged me as a "medium dog" because my small Havanese is one pound over the threshold. Customer service deserves a 0 rating. read more

The Bark Shoppe - Pet Groomers Near Me - New York, New York

The Barke Shoppe is thee BEST in Harlem and NYC! Our dog (Max the Wonder Dog; a Bichon Frise) is a rescue and a little shy w/ folks outside our family. However, the amazing front office and grooming staff always make him (and us!) feel welcome, warm, and happy. Our dog always looks fantastic after getting groomed there and most importantly, he is happy. Everyone there is superb, but special shout out to Josh, Wilson, Brea, Jeeter, Jamal, Nelson, Melissa, and Yvonne! Thank you!! read more

The Bark Shoppe - Max the Wonder Dog - Pet Groomers Near Me - New York, New York

I have come here twice for dog grooming. It's nice, but a bit pricy. They need to consider the size of the dog comparative with pricing. For example, my dog is 4lbs and I wanted her paws, tail dyed, they were going to charge $70. Not worth it for a dog her size. But, still the service was great and I'll return. read more

Long overdue review! The Bark Shoppe holds a special place in heart because it's where my baby JoJo got his first bath/trim. They did such amazing job and the price was comparable as well. They have covid restrictions in place, which was a relief. Absolutely amazing customer service and Jojo looked like a prince right after. Please bring your business here. It's important to support small business in your area and it makes it even easier when they better than the big brand stores. read more

The Bark Shoppe - Pet Groomers Near Me - New York, New York

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I don't know how they do it, but EVERY time my Callie goes in for grooming, he comes out looking like a million bucks. It doesn't matter who takes care of him. He's clean and soft, with a perfect cut, trimmed nails, dry ears, and smells amazing. They know what they are doing and it shows. Callie also has a special scar and they are always amazing at taking care of the area so there are no issues. I'm SO glad this business survived the pandemic. It is amazing place. read more

I am truly grateful that I found this groomer for ny sister that is walking distance from where she lives. Prior to booking an appointment, I had a few questions, so I contact The Bark Shoppe in which all my questions were answered. One thing I like about this groomer, is the ease of being able to book your appointment online and see all available time slots. Although this was only the first visit to this groomer, they truly did an amazing job on my sister's Cocker Spaniel. I would truly recommend this place. There price is very reasonable. read more

The Bark Shoppe - Molly after Grooming. - Pet Groomers Near Me - New York, New York

listen, i am in disbelief that my child did not receive the throughly explained/discussed grooming procedure. he is one buzz cut. that is not what was discussed. he was supposed to be low 1/4 of an inch and have his traditional schnauzer band which is 3/4 of an inch. we will not be returning! you all are horrible groomer's he has 2 nicks on his face, one of which is a mole that is attached to his skin!!! i am highly disappointed and my child is super quiet and looks extremely sad!!! i take my child to get groomed every couple of months and never has he been so withdrawn, shellshocked and disassociated!!!! also, we requested the premium treatment and received the standard which was not the request and money was certainly not the issue. read more

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Took my puppy for her first haircut here and it was a good experience. Booking the appointment was easy, they answered all my questions. Everyone is polite and kind. Mimi was really great with Nova. Thankful for their hard work and patience. read more

The Bark Shoppe - Before Nova's haircut - Pet Groomers Near Me - New York, New York

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I experienced amazing customer service with immediate response and resolution to hiccup read more

The Bark Shoppe - Pet Groomers Near Me - New York, New York

I have been bringing my dog here since 2013. Very rarely do I ever get the same groomer-this place has a high turnover when it comes to groomers and that leaves a lot to question. Anyway, despite this, for the sake of convenience, I have been bringing my 15 year old shih tzu/Lhasa here. They are aware that he's a senior dog who is temperamental. He doesn't like his face groomed-he hates scissors, but most of the groomers have been able to work around this issue. Until yesterday. My dog had an appt on 9/16 with yet a new groomer named André. I always explain to the groomers before hand that the dog is snippy. I feel that as a professional, they ought to be able to work around this issue or find suitable alternatives. This was not the case. This groomer attempted to do the dog's face, pretty much cutting his fur down to the quick exposing all the unsightly skin tags that are hidden under the dog's fur. He left his face uneven and choppy. I was completely dissatisfied and expressed that at the front desk. I was told the dog tried to bite the scissors, and that's why the groomer left his face that way. My gripe is why attempt to cut him with the scissors if this was the case? I would have much rather his face been cleaned and uncut than to leave him looking botched. Even more so the front desk made no attempts at amending the situation--it was "oh well, he bites the scissors, so..." I hate to have to search for a new groomer, but with the high turnaround and the lackluster customer service, it's probably for the best. PS-the owner has responded w the usual lack of accountability I've noticed out here. The best recourse for dealing with an "aggressive" dog is to not attempt to cut a dog's face when you notice he's snipping at the scissors! No excuses! This has been done SEVERAL times by the gazillion other groomers who have worked for you over the years. None of them has ever left my dog's face looking this way. This was a piss poor job. If something can't be done, don't take my money and give me a half complete or botched job. Nothing transparent about that. read more

The Bark Shoppe - Pet Groomers Near Me - New York, New York

I took teddy for his first appointment at bark shoppe for a groom with Brittany and he looks soooo handsome. He's is a sweet boy but very wild and despite it all, Brittany was able to do an excellent job. Love this place. Will definitely make them ted's permanent groomer. read more

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We have been taking our two dogs to the Bark Shoppe since 2016 and have always had a great experience. Nelson was their groomer this time and did an amazing job handling both dogs. The team is professional and have always been a great addition to the neighborhood! read more

The Bark Shoppe - Before - Pet Groomers Near Me - New York, New York

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Jeter was a true joy. Not only did he quickly take care of Kismet's nail trim but also advise she needed her anal glands expressed. Then he gave me very good advice on how to get my big puppy used to a bath. I'll definitely be back. Highly recommend. read more

The Bark Shoppe - Kismet at Central Park - Pet Groomers Near Me - New York, New York

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Hands down! The best place for animal grooming. They are kind and patient with animals who are nervous about grooming. And most importantly they do an amazing job! I get my dog groomed here. They are the only ppl who can groom him! I also love the dog community they try to establish! Allowing dog to socialize etc. thank you to the bark shop for getting my pup ready for his 3rd birthday!! read more

The Bark Shoppe - Before and after pics of the wonderful work of the bark Shoppe ! - Pet Groomers Near Me - New York, New York

These people have NO IDEA! NO ONE uses masks, I provided them with all the Vaccine information (my dogs came from Mexico) I asked beforehand if that may be a problem I was told not at all, after sending the dog's vaccination proof I received a call from the manager who doesn't have a veterinary background and any idea regarding customer service, to explain vaccines reports I already sent - people there know nothing regarding vaccines or what Bordetella is, I explained endlessly that Bordetella shot isn't given separately in Mexico and dogs receive them included with the other shots, I provided her with further information including veterinarian certificates and vaccine data. Anyway, I canceled my appointment because I don't want to deal with such uneducated people -I'm still waiting for my refund! read more

Always Delivers a Fine service T the front desk and through out every service that the facilities provides. Luka comes out super happy and handsome read more

Our pup is nicked in various places and bleeding in one large spot near his private area. He is also itching himself frequently due to being shaved so close to his skin that it caused a rash in multiple spots. They explained this was normal after a cut and that the rash would heal in a few days. However, never has he been sheared this aggressively -- and unevenly -- even when matted, at any other grooming spot. Our dog was clearly shaken upon his return to us, and still is exhibiting signs of stress and pain more than 24 hours after his haircut. If any concerns arose during his appointment we wish the shop had called us to let us know they could no longer cater to our dog rather than return him in this condition. Although we found the front desk staff to be accommodating and friendly, and really wanted to love this place, unfortunately the service our dog received was unacceptable. read more

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We love this local black owned business. They're professional and make sure all the dogs have their shots so I feel safe leaving my dogs there. They're professional and do and excellent job with grooming. My dog was a big messy ball of fluff before his grooming. He's always happy when I pick him up. What else could I ask for. read more

The Bark Shoppe - The Bark Shoppe did such a wonderful job with my dog Brooklyn. Paw Print (Full Grooming) Medium - Pet Groomers Near Me - New York, New York

Such a great groomer! My anxious rescue pup can be a handful and they are so kind and patient with her, and they do a great job with her cut! We love the Bark Shoppe! read more

The Bark Shoppe - Pet Groomers Near Me - New York, New York

They don't listen to your instructions on how to cut your beloved pet. They do whatever is easiest, which usually means clippers. We've given them a few chances, each time they cut to what they want (pouffy tail, pouffy head - uncalled for). Our little one started shaking the last two times she's come for a cut. Something's off. We're not coming back and suggest you don't come either - especially if you have an expensive breed and a desired look. Update: You'll see the owner responded with a 100% passive aggressive message. Doesn't take feedback. So consistent with our cut. Same way with other constructive comments. Never again. Don't do it! read more

All the way from booking to arrival, The Bark Shoppe was amazing! I brought my dog for a haircut, bath, nail clipping and when I picked him up, he looked so dapper! It was an excellent experience and the space is so cute and clean. Can't wait to come back! read more

The Bark Shoppe - Copley sporting his cute haircut and new bandana! - Pet Groomers Near Me - New York, New York

The Bark Shoppe consistently gives my Prince Harley a royal treatment, so he is always excited to visit. The staff greets him with lots of smiles and belly/back rubs. Everyone is friendly and professional. He leaves with a sharp cut and a soft and shiny coat. They also use great smelling products. The service is efficient and respectably affordable. Lastly, if ever I have a question or concern, I'm provided a quick and courteous response. I'm thankful to have found The Bark Shoppe. read more

The Bark Shoppe - Before - Pet Groomers Near Me - New York, New York

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I used to cry when taking my dog to the groomers to cut his hair because they would inevitably butcher it. I've been going to the bark shoppe for at least 5 years with my previous dog and now current two. They always do an amazing job and my dogs really enjoy being groomed. They even send me pics when they're done. The best groomers in Harlem hands down. read more

The Bark Shoppe - Kody and Majik all smiles. - Pet Groomers Near Me - New York, New York

I've been taking Maggie to the Bark Shoppe for the past year. From the moment that you pass thru the door it is obvious that the staff truly LOVES dogs. The vibe is relaxed and friendly, unlike the "big box" groomer that we used in the past. As you can see from the pics that I posted, the grooming is expertly done as requested, all of the time. I HIGHLY recommend this locally owned business!!! read more

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So based on my first review which I rated one star the owner called me to further discuss which I appreciate. They picked up my fur baby and dropped him back off. I was also offered a complimentary bath which... I said okay too. I was expecting a confirmation text or call the day before which did not happen. At 9:11am Jeter calls me saying that they will be to me by 12pm. My original appointment was at 930am. I stated no that is not okay since I will not be home. He then asks if I wanted to reschedule without providing a reason my original appointment was not being kept. I said no I want to keep my original appointment which was 930am. He then abruptly told me ok they will be to you at 10am. Now the person who bathed fur baby was completely a sweetheart. Super personable. Which is why the additional star. Otherwise with the professionalism, customer service I would still rate a 1 read more

I brought Archie in for a trim today and I'm delighted with the outcome. As a poodle mix, it's been challenging to find a place that'll give him a nice cut and blow out at an affordable price -- even better that I get to support a local black business. The staff was also especially lovely and kind. We'll definitely be back again! read more

The Bark Shoppe - Pet Groomers Near Me - New York, New York

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I am so happy to have found The Bark Shoppe. My pup is deeply cared for from the moment we walk in. I have been super satisfied with the work each time we visit and their pricing is great. Cannot recommend enough read more

I honestly don't even know where to start! The booking experience was easy and was able to be done directly from the website. There was a change to our original scheduled appointment but they manager was so helpful and accommodating.The staff is friendly and attentive. I was able to bring Benji in early and he was also ready for pickup early than they told us which was a plus. They promised not to cage him while he was receiving his service which is something I loved and they kept their promise. The communication when arriving regarding his service so detailed. The groomer Brittney asked what look I was going for and even took him to the back to check ahead of time about his potential matting that could alter the look so she could honestly tell me whether or not she will be able to achieve the desired look I was going for. I really appreciated that and she did that so I knew what to expect when picking him up and thankfully she was able to give me exactly the cut I wanted. Benji seemed happy and comfortable with staff upon pickup, we also received a complimentary ball and spray that smells amazing with our Premium Service. We will be returning and are so glad that we finally found our forever grooming home after almost two years or horrible haircuts! read more

The Bark Shoppe - Premium Service - Pet Groomers Near Me - New York, New York