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    Alberto's Pet Shop

    3.2 (29 reviews)
    Open 9:00 am - 5:00 pm

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    Full Groom
    Kimberly N.

    Found this dog grooming shop on Yelp and decided to give it a try since they are close by to my new apartment. They followed all instructions given and my dog Chip came out excellent. They don't accept debit or credit, cash only or Zelle. The prices are very fair for grooming, paid $65 plus tax for a full groom, which is cheaper than prices around the city (UES). I will definitely be a regular and would recommend to anyone in need of a trusted groomer.

    DONT GO HERE. Horrible service. The first two times that I went everything was good because I got to stay there (pre COVID) and watch how they treated my puppy. This last time I went I wasn't able to stay (post COVID) and the owner then claimed that I beat my dog. Claimed my puppy of 8 months was attacking and biting the workers but when i got there my puppy was crying (which is rare of her). She has no problem with other people or dogs because she stay at a doggy daycare and they say she's a very sweet dog. For some reason these groomers are saying the opposite about her. My dog came back dirty, smelling like poop, unclean, and very scared. If I could leave no stars I would.

    Is that grooming at its best for 70 dollars? You tell me.

    So I originally planned on getting my pups grooming done at popcorn paws... AS I SHOULD HAVE. But I had an emergency Friday and could not take her so on Saturday I called albertos in the morning and they let me bring her in. I walk in with my long haired shih tzu.. I never let her hair get so long- wanted it trimmed done nicely. Keep her tail long so that she looks girly. Because she's a salt and pepper color people automatically think she's a boy. And trim the hair on the face - she tears a lot. Anyway... They said 65 for the grooming and 5 bucks more for teeth brushing and anal glands. I said ok fine. I hear good things about this place.... Pretty pricey I usually pay 50-55 for a good cut. But okay. I come back .... And my dogs face is just horrid. And they shaved down her hair so much that there are several spots where if they had gone any further It would've been bald spots. THE YOUNG GIRL there does not know how to groom. I should NOT have I pay 70 (and screw a tip) to go home and cut off the hairs off her paws that are much longer than the rest. To make it even. I wasn't going to curse out teenagers, because the boss man wasn't there when I went to get her. But I am walking in tomorrow to complain. Maybe they should hire experienced groomers. People take pride in their pets. And they're expensive to have. 70 dollars for a bad job is just absolutely unacceptable. I am never coming back.

    I really loved how girly, they made her look!!
    Karen M.

    This was my first time taking my pet here and my experience was great!!! I liked the service and the haircut they gave her. They did a different style then I normally get, but it made her look more girly, so I'm super happy with her new look!!

    Lola L A.

    Not very happy with this grooming shop. Took my puppy in for grooming and specifically gave instructions on how I wanted my puppy's cut to be and only requested for her nails to be trimmed and her glands to be expressed. She was the first puppy in the shop I was there by 9:15am so I don't know why I had to call two hours and a half later so that they can inform me that I can pick her up in another 15 minutes. When I got there I was informed they took the liberty of brushing her teeth, and cleaning her ears. I guess they did this so that they can charge me more. They also cut her hair from her face very short, although I specifically told the gentlemen I didn't want her facial her to be cut short at all. I wish that would have been the worst part but it wasn't, my poor puppy was also cut. Yes, that's right I said they cut her and didn't even apologize for it. In her right elbow was a pretty bad gash. How unprofessional of you to cut my dog while doing a simple grooming procedure and then look at me and tell me she came in like that. Shame on you!!! I must say that I didn't see Mr. Alberto there it was a female groomer but I still expect a certain level of professionalism regardless who's there. Cutting my puppy and not even saying it was an accident or expressing your apologies about it is horrible. If you have no clue on how to groom take a grooming course!! Really! Initially she told the cashier to charge me $55.00 and then five minutes later she said $65.00, REALLY?? The price wasn't what bothered me the most although my puppy is 8 pounds and you are charging me extra for amenities I didn't request, what bothers me the most is that you cut my dog and you didn't even apologize. To make matters worst she attempted to sell me another dog she has. What kind of business services are you providing?? If I was interested in buying a dog I would have gone to an animal shelter! I will not be returning there again and I will say to other patrons beware!!! Avoid at all cost.

    Ming after Alberto's great haircut.

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    This hidden spot is a gem, they are good to your pet, clean and economical. My Stewie (shitzu) always comes home fluffy and smelling good.

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    Review Highlights - Alberto's Pet Shop

    I had already booked an appt elsewhere but for later this week and i REALLY didn't want to wait so this referral came just in time!

    Mentioned in 2 reviews

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    Hair Of The Dog - Flawless groom every time

    Hair Of The Dog

    (61 reviews)

    Midtown East

    So done. Molly has…read morebeen getting groomed by Laura for eight years. She's an excellent groomer, but she is not great at running her business. Molly has had standing appointments every month, but they're not always followed up, and sometimes, I don't even know when her appointments are. I had expressed my concerns with Laura in the past. Last month, I was supposed to go away on vacation. We had already booked Molly's appointment before my vacation, so I wasn't concerned about it. I asked her for a status update on the day of, and she told me that she had moved her appointment date, and "sorry I didn't update." She didn't even ASK ME if this schedule change was okay to begin with! What the hell? Who is she to just move things around without asking me? When I expressed my frustration at the time, she gave me a very curt/dismissive reply. I called her out on it, then she blamed texting as the reason why it came off that way. Then guess what: work on your texting/communication skills, if that's the way you choose to communicate with your clients. Not to mention that whoever is helping her run the business side of things (Tammy) has been super rude. She even tried to get me to RETROACTIVELY sign a fuel surcharge document for the prior month, when this had never been discussed with me. All of her responses (via text) are super curt, dismissive, and rude. That air of superiority does not work for me. All of the negative reviews about the customer service are accurate. Things were so bad at that time that I texted Laura and said that while I've appreciated everything she had done for Molly, we were going to have to part ways. She and I discussed it, and I was convinced to stay with her. She told me about what she had been struggling with, and I was compassionate to her situation. Things got better for a bit, but not for long. That's the key issue with this place: there is a lack of consistency. Things look "better" for a bit and then drop back into the abyss. Today was the straw that broke the camel's back. Her truck needed servicing. I understand that those types of things are not predictable. Of course I would be understanding of this, but each month comes with some sort of issue. It's hard to consider this a "one off" when it happens more frequently than not. I expressed my frustration and she said she's apologized in the past. I told her that this is causing me anxiety each month. Getting my dog groomed, when her schedule is already booked, should not be this stressful. Her reply: "It is unfortunate that you feel that way. The only anxiety I had today was that I could get my truck repaired in time to not let my people down, and that it wasn't a giant bill. It is my hope that you feel better." It was clear from her response that she has no empathy for others, despite being someone who's used her own mental health issues as an excuse for her past transgressions. "The only anxiety that I had today..." part basically makes it seem like she's diminishing my feelings about being dismissed nearly on a MONTHLY BASIS. So apparently, it's only about herself. By her saying "it is unfortunate that you feel that way," it was clear that this is over and that this is completely irreparable. She takes zero ownership and had no insight into the fact that it's not just about today -- everything is additive and I have not seen things go smoothly for a long time. Apologies can only go so far. She also told me: "I agree that it would be nice if things always ran smoothly all the time, but sometimes we just have to roll with it." There's been a lot of back and forth for many years, a lot of schedule changes, a lot of Molly getting dropped from the schedule, lack of communication, etc. I had been loyal through all of it. I've BEEN rolling with it. Yes, of course it would be nice of your clients to be flexible from time to time... but it shouldn't be all the time. The tone of that also feels like she's asking ME to shoulder HER burden. Unfortunately, it is just time to part ways. They seem to charge a missed appointment fee if cancelling less than 48 hours in advance, and whole amount for no call, no show. Apparently, respect or this policy isn't a two way street. If you notice from other reviews, she's lost several loyal clients due to rudeness and lack of reliability. One of the other reviews says that they cancelled him 30 minutes prior to the appointment, using COVID as an excuse - and one of the groomers gave him a snarky reply: "I'm sorry this how you are reacting due to being rescheduled during a National crisis." It's these types of unwarranted, inappropriate, snarky remarks that I've gotten so used to from some of their people. This is clearly the norm of how they speak to people, which it shouldn't be. Perhaps she should spend more time on her business and less on her chickens.

    Can't believe I have yet to review this wonderful business…read more Laura has been grooming my shih tzu Cooper every month for the last 6 or 7 years. We have used her when we lived in flatiron, Brooklyn heights and now park slope. She does an incredible job every time and is super knowledgeable about pet health and well being. Cooper has always had skin allergies and she often offers great resources and ideas. I initially switched to Laura from a store front groomer because I hated how crowded and chaotic the place would get. With hair of dog, your pooch gets one on one attention and is well taken care of. Especially great option for anxious dogs. The convenience of the groomer coming to you was an added bonus that I can never turn back from. Also love that Cooper always leaves with a cute new toy!

    Alberto's Pet Shop - petstore - Updated May 2026

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