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    Pets Square NYC

    4.5 (30 reviews)
    Open 9:00 am - 8:00 pm

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    Services - Pets Square NYC

    Bath and groom only

    Full grooming

    Pet haircut

    Pets Square NYC Photos

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    Recommended Reviews - Pets Square NYC

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    Reviews With Photos

    Jessica L.

    Great service! My cats loved the recommended vitamins. Also my baby found his favorite treats.

    Cecilia L.

    *Reposting this from my Google review* BEWARE if you are thinking of taking your pet to this place for grooming!!! Came back with lesion on neck, cut whiskers, and side of butt area clipped (WITH PICTURES) Took my cat, Tiffany, for grooming after passing by this establishment. Since it was fairly close by and was newly opened, I wanted to try Pets Square out, thinking it was also to support a local small business. And from reading the reviews, it seemed like a good choice. BUT BOY WAS I WRONG! When Tiffany first came back, we already noticed a clipped area near her behind, but we saw that it wasn't a cut and she wasn't hurt, we didn't even think about reporting it. But the next day, in the sunlight, we noticed a red spot near her neck, which my first thought was that it might possibly be ringworm or maybe ticks/fleas? Never in our minds did we even think of it being a cut wound. After taking her to the vet, we found a 1cm lesion that the vet said doesn't seem like a ringworm infection, but likely because of a razor burn/cut since she was newly groomed. We reported this with the "owner", Sam (who later claimed he's just a manager) with photos, and he offered to give us a call with a solution the next day, sending us off without even confirming our contact info and even confused us with a different customer. Fast forward to meeting in person with both the groomer and Sam a few days later, we had to explain our whole situation again. And the groomer starts to inaccurately explain what type of wound it was and it wouldn't be possible with her grooming tools. When I contradicted her description of the wound, I asked if she even saw the photos shown to her by Sam, and her response was "I don't remember, show me again" but this same groomer also claimed that she would "remember" if she had made a cut to my cat, but doesn't remember the photos shown thereafter. Her suggestion is that my cat scratched herself with the new haircut, which FYI Tiffany is very used to getting. To that extent, she also denied responsibility for the clipping of the butt area which may now also be my cat's fault for scratching a whole cut patch with her nails. At one point, she even claimed that the vet was lying and the only mistake she made was that she didn't check Tiffany with me before I took her home. That would also be my mistake as well, because I had never had this happen with previous groomers who all did the same lion cut. What's an even bigger mistake on my part was that I even left a 20% tip for her without checking! After continuously denying responsibility, they insisted to "make us happy" to offer us a 50% refund and a free haircut. Which to be completely honest, as a pet owner, would you trust the same groomer again even if it was free??? Not to mention the attitude of this groomer, anything you say will not matter because "this has never happened before" and she is very well-versed in grooming cats and dogs. When the manager apologized on her behalf, but I pointed out that I didn't feel like her attitude was apologetic at all, she even offered me a sarcastic "I'm sorry!" When we rejected their offer and asked for a full refund instead, suddenly both the groomer and self-claimed owner were just workers, and it was against policy to do so. I would like everyone reading this review to know that we DID NOT accept the offer and WILL NOT accept any other offers from this business. This post is just to a warning to all pet owners to take your business elsewhere! Protect your pets!!!

    Juan B.

    Amazing service, amazing grooming (literally match the haircut I showed them). Highly recommend.

    Thank you so much for such a great grooming for Angel. She looks and smells great. So much better than the services I've used in the past.

    Great service and my Angel looks and smells great. Ever one was phenomenal. I definitely will go back

    My Picture

    I really enjoyed my bath and nail trim at Pets Square today. The groomer was very nice and gave me a bow tie.

    Satisfied customer.

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    6 months ago

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    2 months ago

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    9 months ago

    Location is perfect! It was really good grooming service .My pet was very happy to visit the store .

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    3 years ago

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    10 months ago

    I took my dog Missy excellent service and very professional I am a very Happy Customer

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    3 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Nice and convenient spot to grab items for my dog, who likes to shop himself. Sam is always very helpful and super friendly.

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Its a really nice store. I took my cat for grooming here once a month and they took really good care of her.

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    2 years ago

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    3 years ago

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    4 years ago

    Love that a pet store opened up in the neighborhood. It's a small cute boutique with everything you may possibly need.

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    4 years ago

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    4 years ago

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    Pets Square NYC Reviews in Other Languages

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    Review Highlights - Pets Square NYC

    It was our first grooming here (and our dog's first haircut and grooming ever).

    Mentioned in 2 reviews

    Read more highlights

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    Hair Of The Dog - Flawless groom every time

    Hair Of The Dog

    (61 reviews)

    Midtown East

    So done. Molly has…read morebeen getting groomed by Laura for eight years. She's an excellent groomer, but she is not great at running her business. Molly has had standing appointments every month, but they're not always followed up, and sometimes, I don't even know when her appointments are. I had expressed my concerns with Laura in the past. Last month, I was supposed to go away on vacation. We had already booked Molly's appointment before my vacation, so I wasn't concerned about it. I asked her for a status update on the day of, and she told me that she had moved her appointment date, and "sorry I didn't update." She didn't even ASK ME if this schedule change was okay to begin with! What the hell? Who is she to just move things around without asking me? When I expressed my frustration at the time, she gave me a very curt/dismissive reply. I called her out on it, then she blamed texting as the reason why it came off that way. Then guess what: work on your texting/communication skills, if that's the way you choose to communicate with your clients. Not to mention that whoever is helping her run the business side of things (Tammy) has been super rude. She even tried to get me to RETROACTIVELY sign a fuel surcharge document for the prior month, when this had never been discussed with me. All of her responses (via text) are super curt, dismissive, and rude. That air of superiority does not work for me. All of the negative reviews about the customer service are accurate. Things were so bad at that time that I texted Laura and said that while I've appreciated everything she had done for Molly, we were going to have to part ways. She and I discussed it, and I was convinced to stay with her. She told me about what she had been struggling with, and I was compassionate to her situation. Things got better for a bit, but not for long. That's the key issue with this place: there is a lack of consistency. Things look "better" for a bit and then drop back into the abyss. Today was the straw that broke the camel's back. Her truck needed servicing. I understand that those types of things are not predictable. Of course I would be understanding of this, but each month comes with some sort of issue. It's hard to consider this a "one off" when it happens more frequently than not. I expressed my frustration and she said she's apologized in the past. I told her that this is causing me anxiety each month. Getting my dog groomed, when her schedule is already booked, should not be this stressful. Her reply: "It is unfortunate that you feel that way. The only anxiety I had today was that I could get my truck repaired in time to not let my people down, and that it wasn't a giant bill. It is my hope that you feel better." It was clear from her response that she has no empathy for others, despite being someone who's used her own mental health issues as an excuse for her past transgressions. "The only anxiety that I had today..." part basically makes it seem like she's diminishing my feelings about being dismissed nearly on a MONTHLY BASIS. So apparently, it's only about herself. By her saying "it is unfortunate that you feel that way," it was clear that this is over and that this is completely irreparable. She takes zero ownership and had no insight into the fact that it's not just about today -- everything is additive and I have not seen things go smoothly for a long time. Apologies can only go so far. She also told me: "I agree that it would be nice if things always ran smoothly all the time, but sometimes we just have to roll with it." There's been a lot of back and forth for many years, a lot of schedule changes, a lot of Molly getting dropped from the schedule, lack of communication, etc. I had been loyal through all of it. I've BEEN rolling with it. Yes, of course it would be nice of your clients to be flexible from time to time... but it shouldn't be all the time. The tone of that also feels like she's asking ME to shoulder HER burden. Unfortunately, it is just time to part ways. They seem to charge a missed appointment fee if cancelling less than 48 hours in advance, and whole amount for no call, no show. Apparently, respect or this policy isn't a two way street. If you notice from other reviews, she's lost several loyal clients due to rudeness and lack of reliability. One of the other reviews says that they cancelled him 30 minutes prior to the appointment, using COVID as an excuse - and one of the groomers gave him a snarky reply: "I'm sorry this how you are reacting due to being rescheduled during a National crisis." It's these types of unwarranted, inappropriate, snarky remarks that I've gotten so used to from some of their people. This is clearly the norm of how they speak to people, which it shouldn't be. Perhaps she should spend more time on her business and less on her chickens.

    Can't believe I have yet to review this wonderful business…read more Laura has been grooming my shih tzu Cooper every month for the last 6 or 7 years. We have used her when we lived in flatiron, Brooklyn heights and now park slope. She does an incredible job every time and is super knowledgeable about pet health and well being. Cooper has always had skin allergies and she often offers great resources and ideas. I initially switched to Laura from a store front groomer because I hated how crowded and chaotic the place would get. With hair of dog, your pooch gets one on one attention and is well taken care of. Especially great option for anxious dogs. The convenience of the groomer coming to you was an added bonus that I can never turn back from. Also love that Cooper always leaves with a cute new toy!

    Pets Square NYC - petstore - Updated May 2026

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