Love the service would highly recommend and my pup looks fantastic the best grooming ever! Thank…read moreyou Marshall.

I found Marshall through Yelp and validated this finding through another client of my dog walker's…read more He responded promptly (within the day) via text/email and we were able to immediately get set up for an appointment after I sent him the information. He takes his time, especially with mats, to make sure that his fur clients don't suffer. Molly is always beautiful, but she's come out looking extra beautiful the two times that he groomed her! Marshall has also given me great tips on what tools to use to brush her and how to remove her mats without hurting her. He even sent me a video during the groom to demonstrate. Payment is easy and done via Venmo. Will continue to go back to him!

I brought my dogs, Diana and Luna, in for grooming after being told the price would be $115 for…read moreeach dog. After the grooming was finished, we were surprised to be charged an extra $10 because the groomer said the girls had a lot of knots. But honestly, that left us confused--removing knots is exactly why we brought them in for professional grooming in the first place. We expected the original quoted price to cover the service, so the unexpected extra charge felt a bit frustrating and unclear. We won't be back.

Location is perfect! It was really good grooming service .My pet was very happy to visit the store .read more

Had a great experience at Biscuits & Bath! Everyone was friendly and welcoming, and Samantha was…read moreespecially helpful and sweet. You can tell she genuinely cares about the dogs and makes sure they're comfortable and well taken care of. Definitely recommend this location!

On a whim we decided to give B&B a shot at grooming, especially since it's pretty close to where we…read morelive and we weren't happy with the previous groomer we went to. The big plus was the friendliness of the staff and the very clear attention the groomer was paying to what we explained we wanted and the way we wanted our dog groomed, especially our cocker spaniel/shar pei mix, who's hair gets long and can be easy to mess up. The groomer was also particular great with the way he interacted with our two dogs; it was clear he loved the work he did and the clients he catered to. The only negative was that some of the cut wasn't even. Not a huge issue because it wasn't overt. But over all, both dogs had a lovely day and came home looking happy and beautiful.

Great haircut, quick availability. Friendly and in the 'hood…read more Our dog looks great and the touch around her eyes leaving the lashes long our new fave Bonus perfectly bushy tail helps, too

My dog was never as scared when I picked him up after grooming than he was the one time I took him…read morehere.

My long-haired Scottish Fold cat doesn't like being brushed on his body (he has no problems with…read moreyou brushing by his head) so he is prone to getting mats. I usually take him once a year, around the start of summer, to Towne House Grooming for a lion cut (I request to keep his "mane") with no bath. I usually submit an appointment request through their website, and they're pretty good at getting back to you fairly quickly. Once the appointment is confirmed, they send you a reminder text the day before and request any updates to your pet's vaccination records. This past Saturday, I dropped off my cat at 9:30 AM (was given the choice of dropping off between 8:30 AM and 11 AM). I was told that he would be done in 2 to 4 hours, but they would text me once he was finished. I received a text around 12:50 PM that he would be ready for pickup in 10 minutes. I paid in cash ($142.08). This has been the routine for the past 12 years, and I have been very happy with how the lion cut turns out every time. Everyone there is nice, and they always tell me that my cat is a sweetheart. We look forward to seeing them next year.

They were super accommodating! I called about 40 minutes before the appointment and they were able…read moreto work us in! Not to mention they did an amazing job with our cat Poppy by quickly trimming her nails and applying nail caps! 10/10 recommend!

I have a 7 year old Maltipoo and after my previous groomer moved, I was ambivalent to find a new…read moregroomer that was going to be as detail-oriented, meticulous and gentle with Lucy. Can say without hesitation the groomer at the 22nd street location gave my dog the best groom possibly ever. That says a lot after paying top dollar for grooming in Manhattan going on 8 years. I'm reluctant to give this business a 5-star review after scheduling was easy, quick and the accommodated to my wacky schedule but this business deserves it and have a new loyal customer with Lucy and me.

13 years after posting about having to leave work to pick up my (now long deceased) dog because I…read moreobserved other dogs humping her on the webcam and the people who answered my calls did nothing, the owner, Motty Gutflais, texted me and offered me $50 to delete the review. I found this attempted bribe offensive and disgusting, and I have reported it to Yelp.

Laura is amazing! She does a fabulous job and goes above a d beyond to make sure Magnum is getting…read morethe very best care! I recommend Hair of the Dog highly!

So done. Molly has…read morebeen getting groomed by Laura for eight years. She's an excellent groomer, but she is not great at running her business. Molly has had standing appointments every month, but they're not always followed up, and sometimes, I don't even know when her appointments are. I had expressed my concerns with Laura in the past. Last month, I was supposed to go away on vacation. We had already booked Molly's appointment before my vacation, so I wasn't concerned about it. I asked her for a status update on the day of, and she told me that she had moved her appointment date, and "sorry I didn't update." She didn't even ASK ME if this schedule change was okay to begin with! What the hell? Who is she to just move things around without asking me? When I expressed my frustration at the time, she gave me a very curt/dismissive reply. I called her out on it, then she blamed texting as the reason why it came off that way. Then guess what: work on your texting/communication skills, if that's the way you choose to communicate with your clients. Not to mention that whoever is helping her run the business side of things (Tammy) has been super rude. She even tried to get me to RETROACTIVELY sign a fuel surcharge document for the prior month, when this had never been discussed with me. All of her responses (via text) are super curt, dismissive, and rude. That air of superiority does not work for me. All of the negative reviews about the customer service are accurate. Things were so bad at that time that I texted Laura and said that while I've appreciated everything she had done for Molly, we were going to have to part ways. She and I discussed it, and I was convinced to stay with her. She told me about what she had been struggling with, and I was compassionate to her situation. Things got better for a bit, but not for long. That's the key issue with this place: there is a lack of consistency. Things look "better" for a bit and then drop back into the abyss. Today was the straw that broke the camel's back. Her truck needed servicing. I understand that those types of things are not predictable. Of course I would be understanding of this, but each month comes with some sort of issue. It's hard to consider this a "one off" when it happens more frequently than not. I expressed my frustration and she said she's apologized in the past. I told her that this is causing me anxiety each month. Getting my dog groomed, when her schedule is already booked, should not be this stressful. Her reply: "It is unfortunate that you feel that way. The only anxiety I had today was that I could get my truck repaired in time to not let my people down, and that it wasn't a giant bill. It is my hope that you feel better." It was clear from her response that she has no empathy for others, despite being someone who's used her own mental health issues as an excuse for her past transgressions. "The only anxiety that I had today..." part basically makes it seem like she's diminishing my feelings about being dismissed nearly on a MONTHLY BASIS. So apparently, it's only about herself. By her saying "it is unfortunate that you feel that way," it was clear that this is over and that this is completely irreparable. She takes zero ownership and had no insight into the fact that it's not just about today -- everything is additive and I have not seen things go smoothly for a long time. Apologies can only go so far. She also told me: "I agree that it would be nice if things always ran smoothly all the time, but sometimes we just have to roll with it." There's been a lot of back and forth for many years, a lot of schedule changes, a lot of Molly getting dropped from the schedule, lack of communication, etc. I had been loyal through all of it. I've BEEN rolling with it. Yes, of course it would be nice of your clients to be flexible from time to time... but it shouldn't be all the time. The tone of that also feels like she's asking ME to shoulder HER burden. Unfortunately, it is just time to part ways. They seem to charge a missed appointment fee if cancelling less than 48 hours in advance, and whole amount for no call, no show. Apparently, respect or this policy isn't a two way street. If you notice from other reviews, she's lost several loyal clients due to rudeness and lack of reliability. One of the other reviews says that they cancelled him 30 minutes prior to the appointment, using COVID as an excuse - and one of the groomers gave him a snarky reply: "I'm sorry this how you are reacting due to being rescheduled during a National crisis." It's these types of unwarranted, inappropriate, snarky remarks that I've gotten so used to from some of their people. This is clearly the norm of how they speak to people, which it shouldn't be. Perhaps she should spend more time on her business and less on her chickens.

I have been going here a few years now. The service is amazing and the people are even better!read more

Alejandra is a fantastic groomer. Our pup Pepe loves her, and he always looks great. Highly…read morerecommended!

Maria is absolutely amazing! She has been grooming my Maltese Rocco for the past few year and does…read morea terrific job. My dog absolutely hated being dropped off at the groomers, he has never spent any time in a crate so I think this was one of the reasons the typical groomer experience didn't work for us. Maria comes to our apartment and this way my dog is in the comfort of his own home and it lessens his grooming anxiety greatly. Would highly recommend Maria to anyone who is looking for an enhanced grooming experience.

Maria is calm, patient, gentle and skilled. Other groomers hurt my sweet dog or gave him a terrible…read morecut, Maria hasn't failed him! She comes to our apartment, takes her time, and leaves our old dog happy, clean and looking gorgeous! Thank you Maria!