We bought 3 guppys yesterday and today we noticed all the fish had passed.:( I called the store inquiring about a refund policy. I was advised that to bring in the dead fish, a water sample and the receipt and we would get a refund. I especially made it known I wanted a refund since I know their water system runs on a sump(all water is conected) and I didnt want to buy anymore sick fish. I was ASSURED that if I brought in what was needed I would be refunded since it was 24 hours. I sent my husband and he had everything with him. Even the bag they were sold in with their handwriting on it. But they refused to honor what we were ADVISE. The shift manager who was, in my husband's words being very much dickheaded like, tested the water , as he assumed that the cycle was off or parameters were off, and it came back pefect. He was surprised. Then he decided to belittle his ability to fish keep. My husband has about 30 tanks and none have EVER had issues. Except pet bazaar' s fish. We have bought before and haven't really had good odds but wanted to try them since it had been a month plus since buying guppies not other stuff. But the deaths were in 24 hours.. So after my husbands defeated and just uttter disdain for the store as customer service isnt their strong suite. I decided to call and get clarification since i was told one thing and my husband got another. This time the same guy(sounded at least) told a different story about store policy. Then I spoke with the manager, Shane, who comfirmed without a doubt he has no customer service skills. He continued to repeat, over speak me and had no care for a customer that has spent hundreds in that store. Heck, they'd know me if they saw me I come in I buy so much. Im not saying the customer is always right I've worked a good portion in retail and retail management and treating a customer way way were were is appalling. I would never speak to us like we were. So no I will take my business elsewhere and if you plan on buying fish beware cause they all run off the same system so one fish is infected its only a matter of time the other will too.. read more

Went in with no intention of purchasing our first snake. The attention we received, the patience the employees had with our questions had us sold. We had a lot of questions because we want to make sure we give our new pet the best and most comfortable life possible. We live in Wisconsin, so we will be back to purchase just before our trek back, to ensure our new little guy has minimal stress. When we first pulled up, I thought it was small... please don't let this stop you from going in here and seeing everything they have to offer! read more

Owner is rude. Sincerely. Shane, if you're reading this, I sincerely hope you get out of the reptile hobby. Absolutely no passion or compassion. I've gotten 3 house snakes that all died and would not take meals for me (I am an experienced reptile keeper with many snake species. I own an adult house snake who's 3 years old and thriving from another seller). The first one I got from Pet Bazaar, I died. At the time, I believed it to be an unknown error on my end or simple just the way it was. Until I got another house snake from Pet Bazaar, and it also refused to eat (despite my many efforts; braining, using mouse tails, live, prekilled, lizard scented, frog scented, the whole 9 yards). I went back to the store, they sent me home with a replacement on January 12th, 2022, and I found him dead in his enclosure February 21, 2022. Right before the death of my last replacement, a friend of mine had also purchased a juvenile veiled chameleon female. It died within a day. So did her replacement. Clearly Pet Bazaar is having an issue, but Mr.Shane made it a point to insinuate that their deaths are my fault. Nice turn around, bud. At the end of our headed phone conversation, he told me to come into the store and we'd "figure things out". To be honest, I don't want to be anywhere near that and certainly don't feel welcomed, helped, or comfortable entering the store ever again. If you want to go somewhere nice that has nice animals, go to Imperial Reptiles Orlando cause Pet Bazaar is absolute trash now. read more

We went in to Pet Bazzar to get my 4 year old acclimated to reptiles. I've been watching SnakeBiteTV videos with her because we are looking to soon get a snake or lizard to add to our family so I thought it would be cool to take her to look at the lizards and snakes. First we walked the see through enclosures and then headed over to the wall of snakes. The gentleman Chuck, I believe his name is was super awesome about letting me handle the snake and let my daughter touch it. She's a little weird about lizards so I figured snakes would be a good start. With some explanations of some of the mutations about 10-15 min she was comfortable enough to hold one and pet it. The time this man took to talk to her and let her pet, and hold the animals was amazing. Such a great experience we will definitely go back to get our animal from there! read more

Pet Bazaar - Pet Stores Near Me - Casselberry, Florida

Great place. Employees are always willing to help. I bought 3 iguanas from them. Great place to find a pet to add to the family.

This pace this place is amazing. Great animals a wonderful variety of your looking for reptiles. Also a great variety of aqua life. I highly recommend this place. If I could give them more stars I would. read more

Pet Bazaar - Hypo redtail now - Pet Stores Near Me - Casselberry, Florida

Small shop, but cool animals. Some fish, tegus, chameleons, tarantulas, etc. Staff is super friendly and very informed on everything they sell. read more

This is hands down the best shop for reptiles around! I've been coming to this store since I was a kid and now I bring my kids there for their reptiles. I've spoken with the owner many times and you can tell he's an animal lover and takes good care of the animals they sell. The employees there are super knowledgeable about reptiles too and are always very helpful. I love the environment in this store and you can tell so many of their customers feel the same way just by going in there. Such a great store. Keep up the good work guys!! read more

I wish I could give them 6 stars. Several months ago my daughter expressed an interest in getting a ball python, and through the process of shopping with her, I got to know how cool these animals are. I owe that mostly to Pet Bazaar. Nicest, most patient, welcoming staff with a great selection of reptiles and supplies. Chuck is simply the best - he's great with kids and answers every question tirelessly. They encourage handling of the animals, recognizing that it's good for humans and snakes alike. It's a truly educational experience. My daughter and I have been in there several times - for many hours total - without purchasing anything, only to be told to come in as often as we want and check out as many snakes as we want. Just a tremendous store with a tremendous staff. I finally bought our first snake yesterday and couldn't be happier or more comfortable with my new pet. read more

It may not be big and fancy but they have remodeled and the inside looks AMAZING! I go to pet bazaar at least once every two weeks and they are always very helpful. They have a variety of feeder mice as my reptiles are various ages and sizes. I highly recommend, even if you're just trying to get over your fear, to stop by and have a look around. read more

Now this is a cool little shop. Not very big at all but super busy. Daughter wanted turtles so instead of going to a chain store, I came here. This was recommended to me by the woman who I bought my tank from. She said she bought all her reptile/lizard stuff from here. Ended up buying a floating island for them and 4 turtles. This is definitely not your typical chain pet store. You see things in here that I'm not quite sure you can find at very many places. They have all sorts of creatures outside of your typical gold fish, puppies and kittens. Definitely a cool place to check out. I think kids would definitely enjoy taking a walk through here. read more

The moment you step into this pet store, you get the feeling that the employees really know what they're selling (unlike PetsMart, etc). They've always been really friendly and offer advice - even if they do not have a certain product in stock. It's very obvious that their number one goal is the well being of your pet over making a profit (although, I don't think they have an issue making money). If you're considering a pet and not sure which is best for you, I highly recommend stepping foot into this awesome shop. Even if you're not in the market for a pet, you should stop in and check out the unique animals :) read more

Very poor standards for animals, they do not take care of their animals well at all and while the employees are helpful, the owner is extremely rude. Do not support this business, even commercial pet stores are better than this. read more

I really like this store because it has mostly exotics and on certain occasions they have something really strange and cool that they don't usually have. People are also allowed to hold the adorable snakes. They let me pick up the hermit crabs and examine them. (I come for hermits). If I ever found a stray exotic this is the first place I would try to turn it in because I trust this place. (I found an escaped pet lizard a few months ago. Too bad I couldn't catch it) :( read more

This is my favorite place in the whole world!!! Or at least it's pretty up there on my list. Firstly, all of the staff are so knowledgable in every aspect of things related to everything they sell. I recently got my first reptile pet from here. I went in not knowing a thing about it, and left with tons of information stuffed in my head. The staff are such genuine, great people who care about your wants and needs as well as your pets wants and needs. I also love the fact that when buying crickets for my reptile, prices are 30 cents lower per dozen than places like Pet Supermarket, and they give you a TON of crickets for you money. I frequently visit this place just for fun and to talk to the staff members. They have a huge selection of animals to look at and even hold. Their prices are reasonable. It's a gold mine. If you're a reptile and animal lover, you need to check this place out! read more

These people love reptiles; unlike many other pet stores where people just work there because they need a job, These employees LOVE the animals, I went in today and wanted advice on getting a BCI and the lady with the red highlights gave me every single detail I needed to know from the habits of the animal to the temperature, humidity, substrate, terrarium, and even gave me other species that she really like. If you are into herpetology go here, unlike chain stores where the employees will say ".... We'll I personally don't care too much for snakes so I don't know" they will help you so much. I go here about every other day to look at all the reptiles and it seems like they have a new critter every time I go. The employees are always in a good mood even though they still technically work in customer service and have to deal with idiots all day, because they love the animals THAT much... I couldn't recommend this store more. 6 stars, I made a Yelp account just to leave this good review :) read more

This place has the largest variety of exotic animals in a pet store that I've ever seen. They have lots of information about all their animals. They don't hover over you when you're looking around, they let you browse and handle the animals, even if you're only looking. I however am not giving 5 stars because they had two male veiled chameleons in the same enclosure of which were fighting and when brought to an employee's attention they said "oh they do that". I recommend this place for purchasing any reptile except their chameleons. read more

Normally I don't write reviews, however I am so impressed with this store that I had to write one. This is the best reptile pet store around. They have a huge variety of all kinds of reptiles that are amazing to see if even you don't intend on buying anything. The staff is very knowledgeable and helpful and we have purchased several snakes from them (all of which have been awesome!) Definitely recommend this store!! read more

If you are from Orlando and have been searching for the closest location that will meet your reptile and amphibian needs, look no further. The employees are incredibly knowledgeable and helpful with pairing you up to the right pet and pet care items. Don't allow yourself to be turned away by the sketchy exterior! Think of it as the best dive bar of exotic pet needs. read more

I don't know where to begin . excellent customer service these guys try to answer every question , concern and doubt one may have. They walk you through the information and make it easy to understand in my case how to care for a chameleon properly which at first was something I was very stressed about. I love the prices and how the store is set up. I'll definitely will be going back and become a regular. read more

Pet Bazaar - Voa - Pet Stores Near Me - Casselberry, Florida

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I want to point out before my review that I have never had an issue here before. I have always enjoyed coming here and I really hope this never happens again. I'm new to ball pythons and today was going to be my snakes first feeding with me. She takes frozen thawed, so I went to Pet Bazaar to pick up a mouse for her and the gentleman behind the counter told me they only offer live or pre killed. I asked if he'd euthanize one for me and he agreed. I'm not certain what method was used but I was under the impression the mouse would be placed in a C02 tank to be euthanized which usually takes two or three minutes, however the gentleman went to the back of the store for only a few second, and returned with the mouse wrapped up and already dead. I mentioned to him that he was quick and he told me that the babies are quicker than the adults. Being inexperienced in the practice, I didn't question it and took the mouse home. When I arrived at home and unwrapped him, he had some blood coming from his nose and was alive and gasping for air. I didn't want to feed live to my snake but by this point I didn't know what else to do so I attempted to feed her the mouse and she rejected it. This went on for about 15 minutes of the mouse crying out and the snake completely ignoring it. I started to feel remorse for the mouse and figured whatever had been done to him would be enough to kill him soon, so I placed him outside in a grassy area hoping a predator would take him. After about an hour my conscience kept telling me to go see if he was gone. Not only was he still there, he was still alive. I attempted to care for the mouse and feed it milk and provided warmth for it, but it didn't matter and after four hours, he finally died. I know many people have many definitions as to what they consider humane and ethical but I do ask that you take into consideration people who may be new to caring for ball pythons or snakes in general and are still a bit uncomfortable with the idea of killing feeder mice and rats and I ask that your practices for euthanasia reflect that consideration. There was no need for this mouse to have suffered as long as it did and whatever injuries were inflicted on it in the back of the store should not be tolerated. read more

Pet Bazaar - The mouse did not show signs of external injuries however it was struggling to breathe and move and had small amounts of blood on its nose. - Pet Stores Near Me - Casselberry, Florida

These folks are just fantastic. Their store is always well stocked with everything you would need for reptiles, amphibians, and even arachnids. I bought a beautiful high contrast albino ball python here, and he was clearly very happy, healthy, robust, and well socialized with humans; he had no problems with being handled. The feeder rodents they breed are clean and in good health, and the frozen rodents are stored sanitarily and show no sign of freezer burn. The staff is knowledgeable and extremely helpful; their advice helped me get my hatchling corn snake to finally eat after he had been on a hunger strike for over a month. The only nitpick I have is that they keep their bearded dragons on sand, which can potentially cause problems should they ingest it; ingested sand can lead to impaction, which is potentially deadly. read more

People there always friendly and nice I always go in there every once in a while to buy food and stuff like that for my animals... The people in there always go 90% out of their way to help you with what you need and what you're looking for and if you can't find it to help you find it for you read more

I recently visited this store because someone told me that they were better than Petsmart for pet fish livestock. After viewing their stock I decided to not buy any fish from there, ever. K M is not joking; within 5 minutes I had found a fish with large white dots all over its body. If you're unfamiliar with fish, this is a highly contagious, often deadly, and otherwise easily treatable disease called Ick. Ick is every aquarist's worst nightmare; when you bring home a new fish, there's always the possibility you're bringing home Ick from the pet store. Treatment involves antibacterial medication and raising the water temperature for a few days, but many fish don't survive the infection long enough for that to matter. So if you buy a fish here, the rest of your fish may very well die. This should be a straightforward disease for the employees to eradicate from their stock, but from the recent reviews, it looks like they're not knowledgeable enough. Spare yourself the gamble of death and go to Petsmart, Petco, or the Aquarium store right next door. I've never had a problem with transmitted diseases at those stores. read more

Small store but everyone was friendly and had a few choices. Focuses most on fish and reptiles. Helpful but didn't have the fish I was looking for. read more

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About 7 years ago we bought our fish here. The tanks were all healthy and the staff very knowledgable. I recently decided to get a pleco to add to our tank so I of course wanted to go to Pet Bazaar because they had such healthy fish and great staff. BIG MISTAKE! When we got there, I noticed one tank they had was obviously filled with diseased and dead fish. I figured it was a sick tank and moved on. We wanted a big pleco because our other fish were all large (a severum, parrot, and two silver dollars) The only fish they had were all so tiny that our fish would swallow them whole. The staff did not seem anywhere near as knowledgeable as the last time we were there. We eventually ended up finding a larger pleco and they needed several people to even figure out what kind it was because none of them had even seen it before. We only wanted one that would get about 5 inches. They assured us that this pleco was just that. Once we got the pleco home I noticed his fins were clamped and thought that was a bad sign, but he looked healthy otherwise. The next day or so we noticed that our fish were acting funny. The pleco was hiding out of sight. Then I saw that all our fish had white specks on them. Long and very sad story short. All except for the pleco and one of our fish has died. I called the store when I first noticed my fish were sick, and they acted like it was no big deal and were rude. I asked if they would cover the cost of the ick medicine they suggested and they said no, just refund for the pleco. Then they hung up on me!!! This is completely unprofessional behavior! It has been heart wrenching to watch all my loved and once vibrantly healthy fish die a slow agonizing death. I have followed the proper treatment care for the tank, but this diseased pleco has proven to be the worst decision I could have ever made. I feel like a monster watching all of my fish die. They have had happy, healthy lives up until now. Right now, my poor parrot fish is clinging to life and had to watch all his tank mates die. My heart cant take much more of this. My advice is to steer clear of this place if you want healthy fish. I am so upset by this situation that I joined Yelp just to write this review. Pet Bazaar could care less, but I don't want another family to lose their fish the way we have. ZERO STARS read more

I've been going here for almost a year now the staff is amazing and I just love going in to see all the reptiles and stuff I swear it's like they get something new every day! I've gotten six of my reptiles from them and not gonna stop there. Love it here! read more

Truly horrible place! Last time I was there, they had a few guinea pigs in small cages at the bottom and one was in such terrible shape. I held him and his fur was rough, he had a tilt, nails were extremely long, and seemed to be lacking essential nutrients. It broke my heart to see an animal being treated so unfairly. I don't even think it was provided much hay or water. I know Pet Bazaar takes good care of their reptiles which is great but if they cannot take care of the other small animals like the guinea pigs they have no right trying to sell them there! I hope they no longer have guinea pigs or other small critters they can mistreat. Just from that experience alone, I will never support that business and I am beyond disappointed in their treatment of animals that are not reptiles. read more

My go to store for all my reptile needs. Staff is knowledge, and friendly. I've bought snakes, leopard Geckos, and bearded dragons here. Always a positive experience. Prices are very reasonable as well. read more

Cool place, helpful staff. Seems like a good place to get reptiles, they also have lots of fish, we got a koi from there.

Very disappointing customer service. Some employee with red hair was so rude that we are never going back there. Totally unbelievable!

I can't say enough about how great the staff at Pet Bazaar is. We have a leopard gecko, bearded dragon, finches, a bunny, plus of course our beloved family dog. They are knowledgable about all pets, especially of course the exotics which is their specialty. I made the mistake of buying our first reptile from a large national pet store, and not only did that gecko not thrive, but the people who worked at that large national chain steered us in the wrong direction as far as proper care. Luckily I found Pet Bazaar, who helped me not only with that gecko, but then ever since I've done all my shopping with them. They are the only place in town anyone should buy feeder crickets--I swear the ones elsewhere are contaminated. Great store, even better staff, healthy pets and good prices too. read more

This place had a really crazy collection of pets the blue chameleon had to be my favorite. Prices seem reasonable. I'm a dog cat kind of person and they do sell anything for cats or dogs, at least not that I saw. They have a huge selection of fish, frogs, lizards, snakes, guinea pigs, and hamsters. It's defiantly got a pretty big selection of reptiles. Not huge not super small. Staff seemed friendly and attentive would recommend to somebody that enjoys or owns reptiles. read more

I have been to this place about 6-7 times in the last 3 months and cannot say enough good things about this place. I have made the mistake twice of buying something online than here thinking it would be cheaper...WRONG!!!! This place is inexspensive and if thats not enough reason to shop here then I will tell you the staff is amazing and so helpful and knowledgable(spelling)...please give them a chance. read more

A little diamond in the rough ship! I shop here a lot if you have reptiles this is like a oasis in a desert because there are not a lot of options for us reptile people in Orlando! The shop is small yes and not the cleanest most fancy pants place like some high end pet shop that not a single employee knows a thing about reptiles but! I like it! I like touching all the animals and seeing the animals I love getting my feeders here they have the best prices exact same as online just no shipping and no wait I like that they don't charge freggin 40-50$ for some of these supplies you see at petco or petsmart that are way to dang over priced! I love having this place 10 mins up the road and will continue to go there! I have even purchased a beautiful healthy leopard gecko and ball python from them and incredibly happy not a single issue health wise or any other concern to mention! If your in the Orlando are and need a exotic pet shop this is your bet! Glad I discovered this little place a few months ago!!!! read more

Awesome store! Great, knowledgeable staff. Great variety of animals. Had so much fun looking at all the different types of critters they have. Especially the snakes! Would buy from them anytime, this store is definitely one that stands out. read more

Such a great pet store! It's fun to go to even if you don't buy anything. Staff is knowledgeable and friendly. It's has great selection of reptiles and food for reptiles. I love bringing my kids here too. They love it! read more

Great place with good people. They help with anything you need and have a large selection of animals!

I wanted to buy a pet snake and almost went to one of the mega chains. Luckily, a random google search led me to these guys. I went on a Saturday night and the place was packed! At first I didn't think I would be waited on, but I was helped by two awesome employees! I'm sure I asked every question under the sun. I'm not sure why anyone would say they had bad customer service; these guys were great! I actually look forward to going back. The only bad news is that I am in Lake Nona. That's quite a drive, but worth it! read more

These guys are friendly and knowledgeable. We are snake-sitting for a friend and have almost no reptile experience. they take time to answer every question no matter how silly or stupid. Great selection of animals and feeding supplies too. read more