Petco has really great variety of stuff and the staff are always very friendly and helpful. I like how they have the stores organized too-it helps you find things easily. They have so many things for all different kinds of animals even some exotic breeds. They have good sales often. I like looking at the animals and reptiles they have in there too. I feel bad for some of the reptiles they look really sad because of their habitat being so small. I'm hopeful that they get sold quickly. We come here every so often to different locations. Most locations carry the same stuff. Most of them are nicely organized and clean too. Always a good experience. read more

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Whenever I need to brighten my day, I go to PetCo. I know it seems silly, but I really love cats and as a cat owner, I love visiting the sweet kitties at this establishment. They brighten my day and mood and I always end up picking up a treat for my girl. I do wish you guys had more options for cat toys and different flavors of catnip since my cat got used to the brands you guys offer. The store is always clean and the staff is incredibly kind. read more

I've been bringing my pup Kai here for two years for grooming with Brittany. They have been incredible with us! If you want a grooming experience where you know the entire staff cares about your pup. Brittany noticed a mass on my pups neck that I hadn't noticed and made sure to let me know immediately and show me where it was. Because of her concern and diligence we were able to catch cancer in him early enough to have it removed. We aren't ending with the most positive outcome, however it would be way worse if it was not noticed in a timely way. I am so grateful for them and tell everyone about how great they all are. it's "a cut above". read more

Started my first planted tank and went in to get some pointers. Kyle was so incredibly kind and helpful, he taught me so much and never once seemed annoyed I was taking up his time while he was trying to tend to the fish. I got 4 fish and a month later they are thriving. read more

Petco - Pet Stores Near Me - Altamonte Springs, Florida

When it comes to small aquarium supplies, this location never disappoints or ceases to surprise me. It seems like every time I come in here, I find something new or something that I didn't notice before. During my most recent visit, I was pleasantly surprised by the small selection of natural substrate and decor, including catappa leaves. What a surprise for a big box chain to have these items. Typically, I don't buy any cat supplies from here so I can't say if they have a good selection or not. The cashiers are always friendly and I otherwise have little to no interaction with the employees. They are alright with me. read more

Saltwater fish. DO NOT BUY ANY FROM THIS LOCATION! Dead and dying clownfish, obviously sick with cloudy eyes and white matter in body. One was nearly dead the other definitely dead in a system obviously neglected maintenance wise. The excuse I got was... "They came in that way" My response. Why put them Out for display and risk contaminating your entire system with god knows what diseases. Get rid of the saltwater fish in this location if you can't properly care for them. Especially if you don't have the fortitude to ensure the tanks and animals are display worthy for the general public. If Petco is sending sick fish to its stores SHAME ON YOU! You're charging a premium for extremely sub-par fish. Not to mention the system was low on water blowing micro bubbles into all the tanks. If the fish look this bad can you imagine if I would trust their parameters aren't crazy. Salinity/SG Ammonia Nitrite Nitrate Phosphate Ca Mg Alk Do they know or even test parameters? All I can say is WOW and suggest novice keepers avoid buying any saltwater fish, inverts, algae, or live rock. Please someone from Petco please chime in. read more

Nice location that's super clean and fun to walk through. Our daughter loves to look at all the animals they have around - especially the fish. They have kitties up front for adoption as well, so be sure to give them some love. They have all the usual items and the occasional sales for seasonal items going out. If you buy litter or food in bulk you can do that at this one. Also they have the PetCare vet in this location. Overall: A Easy to shop and very clean. read more

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Came to this location to get my freshwater tested after losing some fish. Kyle was absolutely amazing at giving me all the information I needed and gave me the reassurance I needed to know that my freshwater tank levels were the correct levels and that my fish may unfortunately have been sick from the prev store I bought them at. read more

I took my dog there for Grooming with Brittany. She was rude to him and hurt his back leg. I filed a complaint and they kicked me out of all Petco grooming services for my complaint. They told me that no Petco grooming can take him because they are "scared of a liability". They are trying to cover it up and pretend like my King Charles Cavalier Spaniel is "difficult to groom due to being uncooperative" but I have never heard a complaint about his behavior ever before. They usually only tell me how much of a good dog he was. If you take your dog to grooming services there, please be aware that if anything happens to your dog that they will not stand up for your dog. They will instead protect themselves and their groomers only. read more

Another great chain store that supplies me with necessary items for my fur babies. While there is nothing to gush about, there is likewise rarely a complaint. read more

Terrible service. Nikki, the grooming salon manager is very rude and condescending. She started very polite and once she seen the notes in the computer, she immediately got aggressive and continue to scold us over and over again like children. She used her power to make our life miserable bc she didn't like the fact we didn't want to continue to hear her lecture over and over again with her aggressive tone. Spoke to the manager of the store, he defended her without trying to reach a resolution. Will never come to this location again. read more

How do I begin? First, my appointment was at 9 am for 2 dogs, I arrived 10 minutes early because my dogs have never been there and I wanted to see how they would interact with the groomers. Entered the building and no one came out to greet us. I had to ask someone if someone was here or should I come back. Little to my knowledge some was there the whole time. She finally came out, I said "Hi, I'm here to drop off Chase and Gunner." I received a not so warm hello, she wasn't welcoming at all. She seemed very unpleased that we were there. I wanted to turn around then. She then got on the computer and asked if I had proof of their Rabies and if it was all up to date. I guess she just wanted to get straight to business and forgot about customer service. The second groomer arrived and also didn't acknowledge us, she went to her coworker, looked at the computer and said, "Oh, ok". I guess that was code for I'm canceling them because she went to the back put her bags down, came back out and told me she was allow to take my dog because the amount of hair she would have to take off his ears. I can ignore them being rude, I can ignore them not taking my baby boy bit what I can't ignore is what happened to my baby boy within the time it took me to walk to my car put my dog in the car and receive a call from them. (I will give her 10 minutes, if that). I came in got my dog, got him to the car and saw that his mouth had blood in it. She had my baby for 10 minutes and I got him back with a mouth full of blood. NEVER AGAIN!!!! These two ladies were not only rude but they animal abusers. Definitely should not be left alone with anyone's pet. I couldn't get in my car and she caused so my trauma to my baby boy. read more

The staff is phenomenal. They always ask how my dog is doing and know her by name. Michelle my dogs groomer is amazing. My dog won't trust anyone else to groom her and is always excited to see her, unlike groomers in the past we brought her to. read more

Petco - My girls love Michelle - Pet Stores Near Me - Altamonte Springs, Florida

Tried to return an unopened bag of dog food with my receipt that was 6 weeks old. Was told no refund or credit could be issued and the company doesn't care about customer service. The only thing the company cares about is keeping their return numbers below 7%. Contacted Corp office and still got nowhere. Told them I would be leaving them poor reviews and still didn't care. I WILL NEVER SHOP AT PETCO AGAIN! read more

I dropped my dog off at 10:45 and picked her up at 2:50 and she's still soaking wet. they said it would take longer because they were out of towels but any other groomer never takes longer than 2-2.5 hours with her. i'm livid. she's dripping wet and it was $83. i also had to call and check on her around 1 because i hadn't heard from anyone which is ridiculous. will not be taking her back there. read more

Lived in Apopka for several years and found out that they just changed their policy to charge for bags. I am in this store weekly and never have there been any signs posted to this policy change. ( this is a ridiculous especially with all the plastics used in packaging that is not being reduced) it's a way to make money, nowhere do I see petco trying to reduce in their packaging. They are no baskets or carts for people who may have disabilities with being able to carry items. I will no longer purchase anything Tom petco. I will get my pet supplies at pet smart. Get out read more

This was my first visit to the Petco located in Altamonte springs. The only reason I did not give a 5 star rating is because I was in the store for about ten minutes trying to locate the food my dogs eat and a store rep did not approach me to ask if I needed assistance. I found the food and was thankful it was on sale. Also, kudos to the cashier for providing me the additional $5off coupon that I forgot in my other purse. read more

Petco - Petco in Altamonte springs - Pet Stores Near Me - Altamonte Springs, Florida

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This place is horrible i go in there all the time to buy stuff but lately have gone to petsmart, there fish tanks are always dirty and there costumer service is awful plus in top of that u have management who have no knowledge ...i mean ZERO knowledge of there products or animals. It's a shame this place is still running. read more

Went into grooming to have my dog's nails clipped, which I have done in the past. They waited on me right away, groomer was very nice and helpful. When I went to cashier, to my very unhappy surprise, the cost of nail clipping went from $12 to $20, this was within 3 months time. This isn't inflation, this is price gouging! I also was suppose to receive a "free" bag of dog food after buying so many bags. My FREE bag cost me over $9. I have one more grooming before I get a FREE grooming, I wonder how much my FREE grooming will cost me? I won't find out because I won't be going back! read more

This is the prettiest, most modern pet store I've ever been into. So nice! Lots of options but the areas are not clearly marked for dogs/cats. It took me a minute to realize I was looking for the dog food in the cat section. Help was nowhere to be found when I had a question, but it wasn't the end of the world. read more

I take my OES here for grooming and love the care and work that Teri takes with my dog! When I first started bringing my dog here he was still getting used to being groomed but now he actually loves it! And loves seeing his friend Teri! The store and grooming area is always clean and well kept. The entire staff is friendly and helpful. Teri is always really mindful about what I want for each groom and tries to keep me updated and work as quickly as possible. She also helped educate me on the best ways to groom him at home in between appointments. My dog always returns home looking fresh and clean! read more

Wow don't waste your time taking your cat here for any grooming needs. I stopped in yesterday to make an appointment to have my cat's claws trimmed. I was told sorry another store has our cone collar so we will call you when we get it back today. Well I got called back just before they were closing. I called them back today only to be told that now they have no appointments available until Monday. Pretty sorry that a corporation of this size has to share basic grooming equipment. Maybe they just prefer not to groom cats, and if so DON'T ADVERTISE that you do. I will no longer bring any of my pet needs business to Petco. read more

4 stars for a new store and good selection We went here for their re-grand opening in early November. They were giving away $10 gift cards to the first so many customers. We waited in a line for a bit but I thought it was worth it, if you're not doing anything on a Saturday. The store had been updated and renovated, it moved it's location over as the new Whole Foods was going in. I felt like the store was a bit larger than the previous location and they had a large selection of items. Although I don't shop here to often, I'm glad there is a good pet store near my home. P.S. They have some pretty neat Star Wars dog toys, that I just had to have. :) read more

Petco - Yoda dog toy! - Pet Stores Near Me - Altamonte Springs, Florida

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From the moment I walked in to the moment I left I was greeted and assisted with everything I needed. I was looking for a specific dog food and was helped with that as well as given a discount for the dog food because of some promotion I didn't know about... which is always cool when you're buying a large bag of food and it's pricey. The store was very clean, neat and organized. Even with dogs walking around and cats in the adoption area. I will be back. Loved the customer service! read more

Excellent clinic. Best experience ever for my dog getting his vaccines. The vet and her assistant were caring and knowledgable and also very calming for my dog who usually fights tooth and nail when it comes to vets. He was so at ease he didnt even notice he got a shot. This will be my go to spot for his next vaccination. read more

I don't know what happened to this place but the manager has let it go downhill. It used to get a good place to shop but all the kids working there today have no respect for anyone. Too busy talking to help customers. Acting like they are entitled. Poor lady manager was getting lip from other employees and the store manager looked like a deer in the headlights. Time to change this place up. read more

This will be short and sweet. I happened to stop here briefly since I was in the area. The entire store looks to have been updated to 2016. It's definitely one of the nicer locations I've been to. The store is quite large and very spacious which is perfect since it is a dog friendly store( so you are not walking on top of each other). Unfortunately they don't sell the brand of food that we feed our dogs but I would still come here to shop for other miscellaneous items. The store associate at the register was very friendly and directed me towards the item I was looking for. Checkout was a breeze and I'm hoping my next visit is just as good. Yelp Tip: Sign up for the free Petco Pals card to get special discounts ! read more

The staff is very friendly and helpful. They are always willing to answer questions and give advice. Petco also has a great selection of limited ingredient dog food. My only complaint is that I once bought Petco brand poop bags (it said "Petco" on them) and on one of the rolls both sides of the bag were open and obviously could not be used without tying the bag together. read more

I'm a fan of any pet store that doesn't sell dogs or cats but instead donates space for animal adoption agencies. The store is a fair size and pretty clean. They have a limited selection of small furry animals (mice, rats, dwarf hamsters, ferrets), reptiles (turtles, lizards, geckos and boas) and an even smaller selection of fish and the only birds they had were parakeets. I did like the bright open Betta fish display but unlike other Petcos I didn't see any saltwater fish. There were several cats and kittens available for adoption but also lots of empty enclosures throughout the store. We were able to find what we were looking for easily and check out was quick. Although several employees were present no one greeted us or asked if they could help us. Once we engage the cashier she was friendly enough. Petco could use a little more proactive customer service to improve the shopping experience. Also- like Petsmart they have that Pet Card you are supposed to carry for discounts. I HATE those things. read more

This week wasn't my first time venturing into this Petco but I was a bit more impressed with the level of service I received. Perhaps it was due to the late time on a week night or maybe it was just helpful staff on this particular evening. Either way, I received really good customer service from the employees at the store and had an overall good experience. Little bit bummed that they didn't have the particular dog food I was looking for in a larger bag but given that it is a highly specific type of food I wasn't too shocked that they didn't have a larger bag. I have always found this store to be well-stocked, exceptionally clean and a great place to take my adorable pups Oakley & Guinness. I also love that on the weekends they allow rescue organizations to bring in adoptable pets. That always gets an extra star in my book! read more

Did not clip my dog nails at all because they were scared of a lab.....i don't know what they do when they bath dogs but my dog loves bath until i took him in pet o grooming now he doesn't like it when i bath him he is terrified!!! Of baths now. It was a waste of money honestly if you couldn't clip the nails or brush his teeth i mean at least discount it from the ticket i paid a bath with teeth cleaning and nail clipping and they only bath him. read more

This review is based off of my experience with Charliene in grooming. I brought my dog in for a nail trim and also had questions about bringing another dog of mine in, who is very shy around new people. She gave great advice and an explanation of how they overcome those types of personality quirks. I didn't feel rushed though there was someone waiting behind me and am looking forward to acclimating the other pup to the grooming salon at this Petco. You can tell she enjoyed her job. If her manager reads this, I hope Charliene receives some kudos! read more

Went in to look for food for my turtle. The guys working there were phenomenal. They were extremely helpful and kind. They were more than willing to make suggestions in regards to food for my sweet little turtle. I will be back! read more

Love this Petco location! First of all, they were just remodeled when they put in the Whole Foods next door and I really like the new open layout. We usually take our dog here for a full service bath and for the occasional toy and treat. The full service bath is a great deal. You get a bath, nail buff, brush out, ear cleaning and more for $44. They are always sending out coupons for 20% off grooming services and there's always a coupon on the end of your receipt. That's one of the big reasons why I prefer Petco to some of the other pet stores around. They're always sending you coupons! And for that, I will keep coming back! read more

As always Petco & Charlena does a fantastic job! My Winter looks & smells great & has no hesitation to go and have her spa day. I know she feels safe which is very important to me. The staff at this particular location rocks!! read more

While the store is clean and nice it's disappointing to be looking around for things for 30 minutes in an empty store and not a single employee asking if you need help, not even a greeting. I didn't find the dog food I get at the Petco on Colonial and anything else I was purchasing I just put back, to say the least I ended up walking out of here empty handed. costumer service could had changed that. read more

Let me open by saying that this Petco is one of the BEST pet stores I've ever been to. I love their huge selection of animal goodies. This is a rather large store and very nicely laid out. I've been shopping here since I moved to the area a year ago-hesitantly I might add. I've been a Pet Smart/Pet Supermarket customer my entire life, but since Petco was the closest pet store I took my chances and ended up loving this past all of the other stores I was accustomed to shopping at. Petco's Pals membership (free) also gives you 5% back on every $100 spent, which helps out a lot if you have as many pets as I do (2 dogs, 2 cats, a sugar glider, and some fish). A few weeks ago, I bought my first 10-gallon tank. I couldn't wait to full it up with something other than shrimp, so I've come to know the guy working the fish area very well. His name is Andrew and he couldn't be nicer! Very, very helpful and I can't stress this part enough-KNOWS WHAT HE'S DOING!!! Having shrimp in a tank is VERY hard to find compatible tank mates with that won't eat them since shrimp is a primary ingredient in most fish foods. Andrew custom-orders all of the fish in his dpt and knows every little bit about them! This store has exotics too, such as: bamboo shrimp, flounder, eels, crayfish, golden rabbit snails, and so many more I couldn't name. He's always in the fish area so there's no need to wait around for an employee to show up. He truly loves his job. Finally, my boyfriend and I took our Husky pup to have training with Sara and she couldn't be nicer! 15 years experience working with dogs and very helpful and willing to work around our schedule. Dog training is very expensive, but she gave us a deal anyways and if it's training for the rest of your dog's life, it's an investment well-made. read more

I've been using their grooming salon for 2 years, they do the job, the staff is friendly and they're always able to accommodate my dog even if I just walk in. Today Emily did a great job, even when I know my dog is a lil crazy and doesn't like to be groom, he looks great! The only thing I didnt like during my visit was the cashier in the store, gosh! she didn't smile at all... I don't think she wanted to be there. read more

Teri at Petco in Altamonte is the absolute best!!!!! My Barney is not always easy to deal with, but he loves her soooooo much! I love how excited he gets to see her, and he always looks amazing when I pick him up!!! And he's finally warming up to a few other groomers there, which is remarkable!!! Five stars to Teri and the entire team!! read more

Ok, y'all can say whatever ,you have in mind but this store is not that bad. In fact , it's far better then most of Petcos out there. How do I know that? Simple, I was living a walking 3 mins max distance, from it ( visited 3 times per week)and being a total nut of pet food stock, I can assure you, this store got the very most items of the rest Petco stores out there. The store is spacious, clean and have a great customer service, that actually can help with no hesitations. All their pet food is up to date and the ones ,that are close to the expiration date marked down for a quick sell. If they don't have the particular item you are looking for,on the shelf at the moment, you can talk to the manager and they would let you know, when it comes in :-) read more