Yesterday January 22, 2020 I went to the Petco store 2504 located at 375 E, FL 436, Altamonte Springs 32701. I was looking for a dog stair for my pet, I found at the shelf two grey stairs with the price of $49,99; I went to the cashier to pay the stairs and the person that was processing the transaction ask me to insert my card for the payment, when I was review the amount of the payment I realized that it was for a different amount $79,00. I complained about it and the manager of the store was called to assist me with this inconvenience. The manager's name is Craig, I explained to him that the merchandise that I was buying had a different price as listed on the shelf. The manager was able to verify that on the same shelf it was another stair like the one I got with the price of $49,99. The Manager start complaining that it was moved from side to side, I was perplex with his attitude, there was not any other product with the price. The manager response was that I had the responsibility as a customer to read every tag of any merchandise and compare that the price was the same one. I was really upset with his answer, I felt mistreated. The manager of any store is responsable to make sure that any product is in the correct place with a correct price. I told him about this, his his answer was "this was not one of his responsibilities". I could not believe what he was saying to me, so I asked him to honor the price of the product due to this situation, and he let me know that he was not going to do it. I asked him again that as a manager he could approve the price for the stairs and he specifically told me that he could do it but he did not want to do it. I was so upset and frustrated by being treated like this. I don't know if he treated me like this because I am a Latin woman, but I deserved to be treated as any other customer. I advised him that I was going to put a complaint under his name and he told me to do whatever I wanted to. I work in a company as a customer services representative and I never would treat a customer the way he treated me. My advise for any Latin woman will be to avoid going to that store because they will be really mean and will not treat customers as they have to be treated, with respect and honoring any mistake that the store or company made!!! read more