It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

Our experience with Simple Pest Management exceeded our expectations, and it began from the moment…read moreI picked up the phone to call them. Ayana, whom I spoke with when I reached out, was so kind, patient, and friendly with every question I had. Her professionalism and warm approach truly won our business, and the whole appointment notification system over text was seamless from start to finish. And then there's Omar! From the moment he arrived for our backyard inspection, it was clear we were in the hands of a seasoned professional. He was thorough, patient, and incredibly knowledgeable -- exactly what we needed when we discovered we actually had a squirrel situation on our hands (not a gopher, which is what a wildlife removal company told us the day before). Rather than just doing a quick walkthrough, he took the time to genuinely explain what was going on and answer every single question we had. His guidance gave us a real understanding of the problem, which made a stressful situation feel so much more manageable. We are truly grateful for the expertise and care this entire team put into helping us. Five stars, without question!

So much I'm disappointed with. They made huge changes and none of it benefits the customer. Every…read moremonth you get outside treatment but if you want interior service you have to call and schedule for a separate day (it used to be the same day). The issue is I CAN NEVER GET A HOLD OF ANYONE. I keep leaving voicemails and NO ONE gets back to me to even schedule. What am I paying for? Also, they are using AI to handle customer phone calls which is insane. We're already looking for a new company.

Verde team are fantastic, honest, reliable, friendly and get the job done…read more Fairly priced and no contract, local company that actually care about what they do and the people they work with. Soooo much better than the large companies - we tried two different large companies before this that were terrible, they would do a decent job on initial visit then on next scheduled visit would be on the property for less than 5 minutes and say they didn't have supplies they needed and would come back - then never did. Had to threaten a lawsuit to get out of contract because the other place did such a bad job and didn't take care of the issues we were paying them for. Verde on the other hand took care of all rodent and insect issues, and the regular maintenance visits are thorough, they are always prepared, and we've never had any insect or rodent issues since.

I had an ant invasion recently and had used Terminix. Terminix gave me a two week out schedule for…read moreservice even after I begged for emergency service. I called Verde and they came next day. I followed Ray around and he was extremely thorough checking both foundation and eaves. There's a property line complication which Ray handled easily. Ants are gone. There is no comparison between Terminix and Verde. Terminix people are dopes following a script while Verde is smart and does the job you need.

I cannot say enough great things about Eric and Noah at CaliCo Pest Solutions. We recently had a…read moresituation with a current tenant reporting cockroach sightings in and around the house, and I wanted to handle it quickly and thoroughly. Eric spent a long time on the phone with me asking detailed questions to truly evaluate the situation before recommending treatment. He is incredibly knowledgeable, honest, and thoughtful in his approach. I never felt rushed -- like I did when I called the bigger named pest control company beforehand. He genuinely wanted to understand the full scope of what was going on. Even better, he was able to schedule someone to come out first thing the very next morning. Noah came out to the property and was equally impressive. He walked the entire site with me, educating me on where roaches like to live and what conditions attract them. He went above and beyond in treating the property, especially understanding the sensitivity of our specific tenant situation. His thoroughness and professionalism gave me complete confidence that the issue was being handled properly. If you're looking for a responsive, knowledgeable, and truly customer-focused pest control company, I highly recommend CaliCo Pest Solutions. Five stars all the way!

After putting in a message for pest control companies to message us for inspection and quote Calico…read morewas unable to provide availability and instead sair "we're booked at this time", it would be beneficial for the company respond in a way that let a potential customer know that their business was valued and desired. Apparently the company is "booked at this time" with no availability for quotes in the foreseeable future. Update: After I posted an initial 3 star review providing feedback the company began unsolicited calls to my mother pushing her to change the review. I/we don't appreciate the unsolicited calls and pressure to change a review; I don't think I would pursue this company in the future.

I am writing to share my profoundly positive experience with Pin Point Pest Control, particularly…read morewith its owner, Steve Tanksley. For over six challenging years, I have been contending with a persistent bird mite infestation, a struggle that has often felt overwhelming and without clear solutions. Recently, I had the immense fortune of connecting with Steve Tanksley, a distinguished entomologist and the owner of Pin Point Pest Control in Vista, California. From our very first conversation, I was incredibly impressed by his extensive knowledge and deep understanding of bird mites and the most effective treatment protocols. His expertise was not just theoretical; he provided precise, actionable advice that immediately brought clarity to my long-standing problem. What truly sets Mr. Tanksley apart is his remarkable willingness to help, even though I am located outside of his direct service area. He invested considerable time and effort into understanding my specific situation, offering invaluable guidance on how to tackle the infestation. Beyond his technical proficiency, Steve's compassionate and encouraging approach was truly a breath of fresh air. He instilled in me a renewed sense of optimism, assuring me that with the proper strategic treatment, a definitive solution to my protracted issue is entirely within reach. His professionalism and generosity have left a lasting impression. MARIANNE LYNCH Sent from Yahoo Mail for iPhone

Robert noticed that there were a large number of ants outside, so he provided some ant traps in…read morecase I was seeing ants inside the house. Great initiative and customer service! I've used PinPoint for years and they've always provided exceptional service.

Brandon with Plateau is the BEST. He has helped us eliminate a gopher infestation that has been…read moreongoing for over 5 years. We lost grass, vegetables, roses, berries, and large shrubs to those little buggers over the years, and since Brandon started coming to consistently treat the property in various ways, we have finally been able to regrow grass in our front yard! Those critters can pop up any time, so we appreciate Brandon's persistence and diligence. He is super kind, respectful, and sweet to our dogs. Can't speak highly enough about him as a technician and professional. I've also met one other person who worked for Plateau who came to the property for an inspection, he was very nice & respectful as well. Seems like a solid team that won't give up til they get the results they're after. Thanks y'all!

Well run operation! Everyone was friendly, prompt, informative and their quote was by far the best…read more Ours was a very big job with a fumigation for a 6000 sq foot home. Nothing was damaged, the workers were careful and organized. We were a bit apprehensive of the possibility of plants being damaged but they were so very cautious and caring. Look nowhere else if you need a termite fumigation! This is the place!!

Service requested was performed in a timely matter. Yellow jackets were building an underground…read morenest swarming the driveway and harassing anyone holding food. 2 short trips and the problem was solved.

Victor was helpful and kind. Service was fast and affordable. Great value. I have a contract with…read morethem. I will keep u updated

Here's a polished Yelp review you can post:…read more I recently discovered I had a rat problem in my backyard and reached out to several pest control companies for estimates. Unfortunately, a couple of them seemed much more interested in upselling me than solving the actual problem. Then I found Countywide Pest Pros, and working with Jeff was a completely different experience. He took the time to assess the situation, recommended an affordable solution that addressed the issue at hand, and never once tried to sell me services I didn't need. I really appreciated his honesty and straightforward approach. Jeff was also incredibly responsive and was able to come out within just a couple of days of my initial call. If you're looking for someone who is knowledgeable, trustworthy, reasonably priced, and focused on helping rather than upselling, I highly recommend Countywide Pest Pros.

We recently moved into our new house by the canyon and was immediately met with a ton of ants in…read moreour primary bedroom. We tried using Terro ourselves for a few days and weren't seeing much improvement. Reached out to Jeff and he was able to drop by immediately the next day to apply treatment. He was extremely knowledgeable and let us know where the ants were coming from, how he plans to treat it and also identified specific preventative measures like replacing some ant attracting plants. The very next day we didn't see a single ant in the house!