Our experience with Green Flash was excellent. Amy set up our treatment for bugs the next day. The…read moretechnician Joe was friendly and efficient. Their prices can't be beat and they have a 30 day guarantee. Highly recommend Green Flash!

I am giving Green Flash 2 stars based on a severely rushed recent inspection and the poor quality…read moreof their past repair work. Recently, I had them come out because I suspected termites in one of our rafter tails. To their credit, they correctly identified that specific spot as just fungus and didn't try to oversell me on treatments I didn't need. However, their inspection was incredibly brief. They spent only a few minutes scanning the house, didn't check the attic at all, and gave us the all-clear. A couple of days later, I had a second company come out for another look. They spent almost an hour doing a thorough inspection and found a severe termite infestation in a different rafter tail that was almost entirely hollowed out. They spotted the signs right through the paint. Green Flash completely missed this. On top of the missed inspection, the wood rot repairs Green Flash did for us 5 years ago (costing about $1,200) have both failed and need to be redone. They spliced a rafter tail that is now loose, and it turns out they miscut a replacement barge board on the back of the house. To cover up the bad cut, they glued a scrap piece of wood over it, which has since detached and is currently hanging off the board. Bottom line: They failed to do a thorough termite inspection, and their carpentry work doesn't hold up. I highly recommend getting a second opinion on their inspections and hiring a dedicated specialist for any actual wood repairs.

It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

Dejon did a wonderful job of making our yard safe In Carlsbad.great customer service & a good…read morerepresentative for Source

Zack was very professional and very understanding about the problems of the bugs and rats .I…read morerecommend this company for everybody.

Robert did a great job at our house. He addressed all our issues and kept us informed of what he…read morewas doing

We had a terrible problem with ants and had tried everything to get rid of or at least stop them…read morefrom coming. (we live on a greenbelt and they come whenever they water, which is everyday!) We had Pinpoint come for a one time visit. It cost a bit more than expected, but worth every penny. We had Houston who explained everything and was very thorough. Enjoyed talking to him too. We haven't had a problem since the beginning of July! I purposely waited writing this as only a 1 month guarantee, but it lasted longer than that and we support and recommend this company. Can't thank them enough!

Highly recommended killer!…read more I moved into a place that had German cockroaches (who knew roach Nationality was relevant?). David Doll went above and beyond for two extermination appointments. David was wonderful, communicated when he was on his way, arrived on time, walked through the place, and talked me through what he was going to do. He showed me some places to caulk up before his next visit so the roaches can't create nests again. We had removed our dishwasher so he could put poison behind and he laid bait on the dishwasher, which was outside, too. He was thorough and came back for a follow up. During the follow-up he sprayed the outside laundry shed, too. He called after the follow-up with a few details and noted that we could caulk the place where the outside air conditioner box connected with the apartment. Seriously professional, high attention to detail. Would ask David to kill again!

I would their company a zero but there's no category for that . We spent $1600 to have our house…read moreexterminated for rats/mice etc. They came out set traps and I was told that they will come back three times every two weeks for a month to see if they caught anything. I called them after six weeks because no one had been in contact with to schedule a recheck date. Then another person came out to try to fix my front door, which was not done properly after the first diagnosis so that the mice could not be let in. Once I had to two weeks to have them come back to check the traps. Still to this day no one has been over here to check the traps and I away my money. Do not use them. They are a rip off.

Great customer service and very fair pricing.. Rob does a…read moregreat job taking care of our pest control needs. Highly recommend!

This company came through for us! We had an ant problem and wanted something non-toxic to solve the…read moreproblem. Rob was wonderful with explaining the options and answering questions, and we went with the essential oils treatment. It's more pricey, but it's guaranteed for a year. Wow, worked wonderfully! Mild smell afterwards which dissipated quickly. We also had it sprayed outside because of some aggressive mosquitoes that wouldn't leave us alone. Solved the problem! We will call on Bugs Bee Dead again when necessary!

Good info and did job great. Recommend highly…read more Went through everything about the problem and got rid of the ants.

He took care of all the ant problem around my house. Very professional and respectful.read more

Omar is a conscientious employee who is respectful and takes his responsibilities seriously! He…read morealways does a good job.

I've been a customer of simple pest management for several years, but I wanted to take a moment and…read morethank the team for being available and being so professional at helping take care of my home & my business. They have been able to help me with almost every pest problem from insects, fruit flies to rodents. Chris is my favorite tech, and I always appreciate his attention to detail when he's here. He's extremely friendly and personable, but completely professional at the same time.

Fantastic experience! Highly recommend Bull's Eye Pest!! technician was on time, communicative,…read moreclear, and efficient. Problem is solved and a week later we are completely ant-free. Great value and money well spent.

My wife and I have been having a serious spider and ant problem for quite a while. Bull's Eye…read moreseemed like a great option and they were very communicative and the pricing was fair so we moved forward with them. Brian, and Angel came out at different times. They were both very friendly, thoroughly explained everything, and overall did a great job. I have not seen one ant since they came, and almost no spiders at all. I will absolutely be using them in the future!