Just got my new GE washer and dryer from Johnnie's Appliances In Downey…read more Miguel in Sales was so helpful with narrowing down what I should get! Kristin in Sales helped too! Instaler Allan was so friendly and patient, , overall great experience!

I originally sent a text requesting a repair on my ice maker for my Whirlpool Refrigerator ( I gave…read morethem the Model and Serial number in the text) to Johnnie's appliances and received a response to call and set up an appointment. I did on Monday 8/17/26, I was informed the service charge would be $110.00 and needed to be paid to confirm the appointment (9am to 1pm window on Saturday 8/22/26). Also was told the service tech would call 30 minutes before arriving. At 1pm no call or show. I called them at 1:15 and was told they did not have an appointment for me or my address, asked when I made the appointment, I told her it was made on Monday 8/17/26. The women said well our system has been down since Wednesday, but we can reschedule for next Monday. I told her that was unacceptable that I will on vacation for the next 3 weeks. I told her I already paid for the service call and even gave her the bank info., and she seemed to have found the charge. Was put on hold and she came back telling me a service tech would be out between 6 and 7pm today 8/22/26. I would receive a call from the tech 30 minutes prior to coming. I called at 6:30 and they were closed. GUESS WHAT! AGAIN a NO SHOW and NO CALL. They have my money (for now, I filed a dispute with my credit card), thank GOD I didn't put it on my Debit card. I'd be out the $110.00 for NO SERVICE and RUDE customer service personnel. I understand computers go down, but really a small company like them and they don't even keep paperwork (like service order tickets on paper). I work for a multinational corporation and even we keep service orders on paper and on the computer for just this reason. When their system went down, the first thing they should have done was look online at their banking history and see who had service charges paid, It would give them the names of WHO paid and then they could have done a call back (most names have phone numbers listed for them) to see when their appointments were for. INSTEAD they called NO ONE to see if appointments were scheduled. I know that is a lot of work, but to keep your business running without angering your clients, that's what a dependable company would do. Better yet don't COMPLETELY rely on computers or the internet, keep a service order/appointment list IN PAPER. SMH what is this world coming too, such lazy people and companies. It all falls back on the person needing the services. Before closing for the day, you should have reached out to make sure your service techs were going to be able to get to appointments for the day, ESPECIALLY since you knew there was issues with appointments. Now I'll be worrying about my refrigerator, it is just the ice maker or is it something bigger while I'm on a very needed vacation. Plus, the Downey store is within walking distance to my home (across the street literally). Johnnie's Appliance - SHAME ON YOU

Very helpful and very kind, Marcos helped us, speak both English and spanish and gets straight to…read morethe point helping you find exactly what you're looking for, prices for new and out of box products are very reasonable. Great experience coming here after looking everywhere else!

Rudy and Giovanni helped install perfect. Easy and fast! Great company! Smooth and fast process!read more

A few months ago I was looking for a fridge and stumbled across this store, went to check it out…read moreand the owner was so nice and friendly. We got a new fridge with a ding on it for an GREAT price fridge works perfectly fine and cosmetically speaking you can barely notice the ding. So we bought the fridge and he even delivered it the following morning to my home and set it up for me. Super grateful for that because no way was I going to be able to lift up a fridge up my porch that has 4 steps. I loved his customer service so much that within the next couple of weeks I came back and bought a gas stove from him and he delivered that one too! I would hands down recommend this place for any needs. Very knowledgeable and helpful!

We purchased a refrigerator back in October 2024 and I meant or leave a review then so sorry it…read moretook me this long. Anyway, Ruben was amazing and kind and very honest. He is very knowledgeable about appliances and was very helpful and professional. He delivered the refrigerator by himself and was quick and efficient. Even installed an ice maker for us. Definitely recommend him to anyone I know. If you're interested in purchasing appliances look no further than Full Appliances.

Very helpful and knowledgeable. Family business. Good variety of styles. Business is towards the…read moreback of the shopping center.

I absolutely love US Appliance Outlet…read more I discovered this gem through a friend of mine. I was searching for a refrigerator for my place, and purchased a Samsung about two or three years ago from David, the owner, who was incredibly helpful. He walked me through all of the features, and let me know that they delivered. So perfectly convenient! I couldn't ask for more. I'm in the market for a washer and dryer now, and spotted David once again. He offered some insight before I left to see whether I needed an electric or gas appliance. I really had no idea what I was doing... but he was very understanding and happily walked me through what I should be looking for. They offer great deals for refrigerators, washers and dryers, stoves, etc and can't wait to be back for mine!

We got a fridge from here, after they said ours Frigidaire was not fixable (it wasn't cooling) they…read morerecommended us another brand because they say Frigidaire are bad, they took our old one (statically looked semi new) and gave us the one we purchase from them for $450 (whirlpool) it also looked pretty good Long story short, the fridge lasted us 40 days, and stopped cooling, they gave us 30 days warranty so we had to dispose and buy a new one, luckily we found a new one at good price, at Lowe's outlets, with 6 year warranty! I would not buy here again, as you don't have any warranties it's like gambling,

If I could give 1 star I would. Buyer Beware!! They buy used…read moreappliances from Offerup & Craigslist and resell with marked up prices. They do not honor their listed warranty, only to find out they don't give warranty. One employee Guadalupe said 90 days warranty, when two of the three appliances I purchased broke down I the first week. When I called to let them know about the appliances needed repair, the owner Mr Serrano said there is NO WARRANTY. Stay away, buy elsewhere. You have been warned. I bought a refrigerator, washer and dryer for a rental unit. They offer free delivery and there's a reason for that. They want their place of business to remain anonymous to customers. BTW. I am posting the picture he texted to me of signs reading "no refunds " etc. What a crook!

We bought a refurbished stove with a 100 day warranty at a very decent price. They delivered it and…read moretook our old stove away, super hassle free. After about a month our stove started having some problems. We called them back and they had no problems honoring their warranty, including working with us on a great price for a brand new replacement. Every time we have been in we have been extremely impressed by their service and the Ingrid to honor their word and their warranties. They worked hard to make sure we were satisfied with our purchase. We now need to replace a washing machine and will be getting it from this shop as well!

We just bought our new fridge from here. We had excellent customer service and they had a wide…read morevariety or products to look at for competitive prices. Plus it's always great to support local businesses! I would definitely go to them again for our next appliance.

I purchased a gas cooktop from Sean, the expected date of delivery was 8/25/2026, I have been…read morecalling their number since 2 days but the guy named Rich states Sean is on vacation, and he doesn't want to call me back for the status whether they received the cooktop. He can not check the warehouse and doesn't want to do anything. This is an awful service

The rudest receptionist I have ever encountered. We are in the middle of a huge remodel and wanted…read moreto go there to look at EVERYTHING for our kitchen, bathrooms, etc. I should have expected this after reading the other One Star Reviews. I called today, 12/04/2024, and I know it is the holidays but they are a business that is not necessarily busy. The receptionist was combative, unprofessional and would not direct me to the right person I needed to seek out to make a showroom appointment. We will take our thousands of dollars of potential business to somewhere else. Hello Pacific Sales ???

This place is legit, good appliances for good prices! If you are looking for washer, dryer, and…read morefridges!!

From the owner: We are an appliance store located in Santa Fe Springs. We are a local business feel free to call or…read morecome in to talk to us about your needs! Somos una tienda de electrodomésticos ubicada en Santa Fe Springs. ¡Somos una empresa local, no dude en llamarnos o hablarnos sobre sus necesidades!

Mr Guzman was very quick to respond when I called requesting assistance. We were able to schedule…read morean appointment for the next morning. He arrived on time and quickly got to work. The pricing was very reasonable and best of all the work got done fast and efficiently. Would use their services again.

My washer machine was sounding like it had a demon inside trying to get out. Every time it was on…read morespinning cycle it was bad. One of my friends went and check it out for me but couldn't find the issue. I didn't know of anyone else to trust and be honest to diagnose it. I looked up for appliance repairs and Mr. Guzman popped up. Reading upon their reviews had me double thinking but I risked it. Elias answered my called and he was able to come the same day. He came at 6:30pm. I was amazed that he was able to come that late. He was the most honest man. He right away knew what was wrong with it. He showed me the parts it needed and how much were they. He ordered the parts and told me he'll be ready to come fix it the next day. Due to my work schedule I was only available at 7pm. He didn't mind it. He charged me to go check it out and that went towards the whole fee. The next day he showed up on time and was able to fix it in 30-40 mins. I really appreciated him coming late. I tipped him a little extra for making the time to come late. Always appreciate people's time!

Friendly and professional. Responded quickly. I recommend this company to all who need appliances…read morerepaired.

Nick promised my son - he'd drop by with my Okeefe & Merritt items that were "paid in full"…read more Nick still hasn't made good on delivering my emblem nor the kick plate. ----I still have a naked red stove. This guy just WON't DELIVER. It's time to contact another appliance dealer. *Do business with Nick at your own risk* - Now I understand why he doesn't take credit cards.