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    M & A Appliance

    3.0 (29 reviews)

    Services - M & A Appliance

    Appliance repair

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    Charging me for "poor" service

    My experience with Metko started out great then ended very bad. He was highly recommended by a friend's friend saying she knew him for over 10 years. My Jen Air stove top igniter wasn't working , he came and said it needed to be replaced and to pay him for the parts so he can order it. Since he was so highly recommended, I did not hesitate to pay him $140 for the part. He said he will call when part came in. Two months past and no call from him. I called multiple times, left him messages both text and voice, no response. Finally got in touch with him, he said he will call me to let me know when he can come. Again, no call from him. Again, after multiple calls and text, he came. When he came, he said he had the wrong parts and started to blame "them" who sent the wrong part. He said he will get the right part and call me when he gets the part. I asked are you sure you will call me, it was so hard for me to get you to come back. He promises to call. Another month passes, no call from him. I call and text him again multiple times but no response again!!! I finally texted him asking for my money back if he cannot fix my stove. He had cashed my check in August and now it's November. After multiple calls and text, I finally get a response from him saying he will refund the parts money but deduct $40 for "poor" service(see photo). I asked why he's charging me when he couldn't fix the stove and he starts to get upset saying it's for coming to my house. I told him to keep the $40, just refund me the rest. He promises to Zelle me that night but ,again, took me three days to receive the money after having to text him couple more times. I cannot recommend him at all! Very bad.

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    Ask the Community - M & A Appliance

    Review Highlights - M & A Appliance

    Metko is AMAZING, I'm not sure why he's got negative reviews but he's been by "Go To" repairman for 15+ years.

    Mentioned in 15 reviews

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    Johnnie's Appliances - Damage to my refrigerator from the delivery/install.

    Johnnie's Appliances

    (229 reviews)

    $$

    Just got my new GE washer and dryer from Johnnie's Appliances In Downey…read more Miguel in Sales was so helpful with narrowing down what I should get! Kristin in Sales helped too! Instaler Allan was so friendly and patient, , overall great experience!

    I originally sent a text requesting a repair on my ice maker for my Whirlpool Refrigerator ( I gave…read morethem the Model and Serial number in the text) to Johnnie's appliances and received a response to call and set up an appointment. I did on Monday 8/17/26, I was informed the service charge would be $110.00 and needed to be paid to confirm the appointment (9am to 1pm window on Saturday 8/22/26). Also was told the service tech would call 30 minutes before arriving. At 1pm no call or show. I called them at 1:15 and was told they did not have an appointment for me or my address, asked when I made the appointment, I told her it was made on Monday 8/17/26. The women said well our system has been down since Wednesday, but we can reschedule for next Monday. I told her that was unacceptable that I will on vacation for the next 3 weeks. I told her I already paid for the service call and even gave her the bank info., and she seemed to have found the charge. Was put on hold and she came back telling me a service tech would be out between 6 and 7pm today 8/22/26. I would receive a call from the tech 30 minutes prior to coming. I called at 6:30 and they were closed. GUESS WHAT! AGAIN a NO SHOW and NO CALL. They have my money (for now, I filed a dispute with my credit card), thank GOD I didn't put it on my Debit card. I'd be out the $110.00 for NO SERVICE and RUDE customer service personnel. I understand computers go down, but really a small company like them and they don't even keep paperwork (like service order tickets on paper). I work for a multinational corporation and even we keep service orders on paper and on the computer for just this reason. When their system went down, the first thing they should have done was look online at their banking history and see who had service charges paid, It would give them the names of WHO paid and then they could have done a call back (most names have phone numbers listed for them) to see when their appointments were for. INSTEAD they called NO ONE to see if appointments were scheduled. I know that is a lot of work, but to keep your business running without angering your clients, that's what a dependable company would do. Better yet don't COMPLETELY rely on computers or the internet, keep a service order/appointment list IN PAPER. SMH what is this world coming too, such lazy people and companies. It all falls back on the person needing the services. Before closing for the day, you should have reached out to make sure your service techs were going to be able to get to appointments for the day, ESPECIALLY since you knew there was issues with appointments. Now I'll be worrying about my refrigerator, it is just the ice maker or is it something bigger while I'm on a very needed vacation. Plus, the Downey store is within walking distance to my home (across the street literally). Johnnie's Appliance - SHAME ON YOU

    M & A Appliance - homeappliancerepair - Updated September 2026

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