Mr Guzman was very quick to respond when I called requesting assistance. We were able to schedule…read morean appointment for the next morning. He arrived on time and quickly got to work. The pricing was very reasonable and best of all the work got done fast and efficiently. Would use their services again.

My washer machine was sounding like it had a demon inside trying to get out. Every time it was on…read morespinning cycle it was bad. One of my friends went and check it out for me but couldn't find the issue. I didn't know of anyone else to trust and be honest to diagnose it. I looked up for appliance repairs and Mr. Guzman popped up. Reading upon their reviews had me double thinking but I risked it. Elias answered my called and he was able to come the same day. He came at 6:30pm. I was amazed that he was able to come that late. He was the most honest man. He right away knew what was wrong with it. He showed me the parts it needed and how much were they. He ordered the parts and told me he'll be ready to come fix it the next day. Due to my work schedule I was only available at 7pm. He didn't mind it. He charged me to go check it out and that went towards the whole fee. The next day he showed up on time and was able to fix it in 30-40 mins. I really appreciated him coming late. I tipped him a little extra for making the time to come late. Always appreciate people's time!

Rudy and Giovanni helped install perfect. Easy and fast! Great company! Smooth and fast process!read more

They are located on Bellflower Blvd and Oak in Bellflower. Family owned, small business with…read morewonderful service. Nancy is super knowledgeable about all their products. I didn't feel rushed or pressured to buy. I probably took up too much of her time but she was very cordial. I found a washing machine that I really, really liked and purchased it. They offer delivery, set up and haul away. Rudy came to my home to take care of the installation. He was very professional and personable. I will definitely use this company again.

Poor customer service. I stay home from work because he said he was going to be here before…read more11:00am. I waited for him and he disnt even text that the part didn't arrive. He tells me he is available tomorrow. I can't miss work the next day but I told him im available past 3pm. He sees my message and no reply. I d3alt with Angel Flores Alcaraz 323-944-7314.

My new refrigerator is beautiful!…read more Kristy at Innovative helped me when I needed a new fridge. The old one wasn't keeping cold but was also ancient--time for an upgrade. Kristy was amazing. I told her the measurements I could accommodate, and she helped me get a counter-depth, French Door, stainless steel refrigerator that looks great and works beautifully. It was much less expensive than a brand new unit from the store, and it came with a warranty so I felt confident buying a used item. Kristy had a guy deliver it, and take away the old one. He had the expertise needed to get it in the house and put into place. Perfection. Thank you!

Orson just cleaned and got my Napoleon Grill working again. It looks brand new & everything is…read moreonce again working. I'll be firing it up all summer now! Orson is a pro, friendly & conscientious. Much appreciated & I know who to call from here on out. Wow. We are quite pleased with his service.

My dryer went out and i needed it checked out to get a quote. Orson came one hour later to quote me…read morea reasonable price for parts and labor. So friendly and helpful. I recommend

Just got my new GE washer and dryer from Johnnie's Appliances In Downey…read more Miguel in Sales was so helpful with narrowing down what I should get! Kristin in Sales helped too! Instaler Allan was so friendly and patient, , overall great experience!

I originally sent a text requesting a repair on my ice maker for my Whirlpool Refrigerator ( I gave…read morethem the Model and Serial number in the text) to Johnnie's appliances and received a response to call and set up an appointment. I did on Monday 8/17/26, I was informed the service charge would be $110.00 and needed to be paid to confirm the appointment (9am to 1pm window on Saturday 8/22/26). Also was told the service tech would call 30 minutes before arriving. At 1pm no call or show. I called them at 1:15 and was told they did not have an appointment for me or my address, asked when I made the appointment, I told her it was made on Monday 8/17/26. The women said well our system has been down since Wednesday, but we can reschedule for next Monday. I told her that was unacceptable that I will on vacation for the next 3 weeks. I told her I already paid for the service call and even gave her the bank info., and she seemed to have found the charge. Was put on hold and she came back telling me a service tech would be out between 6 and 7pm today 8/22/26. I would receive a call from the tech 30 minutes prior to coming. I called at 6:30 and they were closed. GUESS WHAT! AGAIN a NO SHOW and NO CALL. They have my money (for now, I filed a dispute with my credit card), thank GOD I didn't put it on my Debit card. I'd be out the $110.00 for NO SERVICE and RUDE customer service personnel. I understand computers go down, but really a small company like them and they don't even keep paperwork (like service order tickets on paper). I work for a multinational corporation and even we keep service orders on paper and on the computer for just this reason. When their system went down, the first thing they should have done was look online at their banking history and see who had service charges paid, It would give them the names of WHO paid and then they could have done a call back (most names have phone numbers listed for them) to see when their appointments were for. INSTEAD they called NO ONE to see if appointments were scheduled. I know that is a lot of work, but to keep your business running without angering your clients, that's what a dependable company would do. Better yet don't COMPLETELY rely on computers or the internet, keep a service order/appointment list IN PAPER. SMH what is this world coming too, such lazy people and companies. It all falls back on the person needing the services. Before closing for the day, you should have reached out to make sure your service techs were going to be able to get to appointments for the day, ESPECIALLY since you knew there was issues with appointments. Now I'll be worrying about my refrigerator, it is just the ice maker or is it something bigger while I'm on a very needed vacation. Plus, the Downey store is within walking distance to my home (across the street literally). Johnnie's Appliance - SHAME ON YOU

Same issue as another reviewer - called and he said he'd be here at 11am. Its past 2pm and nothing…read more Won't answer phone. Super unprofessional

I have an old Whirlpool dryer and called Solis Appliance Repair after seeing the positive reviews…read moreand they did not disappoint. Within 20 minutes my dryer was fixed. Great service and informative. I highly recommend this business.

Purchased a LG refrigerator from them that gave a code after 2 days. They promised to complete a…read morerepair attempt, and after the 1st repair attempt there was no success. They promised to come back & never did. Cut complete contact & the refrigerator never really worked. Yeah their customer service was ok, but they completely blew me off after a couple weeks and I had to invest on trying to repair the fridge elsewhere. Not worth it after all.

I bought a refrigerator from here about 3.5-4 months ago. I've had to have repairs atleast twice a…read moremonth since buying. The fridge refuses to stay cold. Motor replaced and still not cold. I was told don't put so much food so I bared my "fridge made for food" damn near empty and still warm as hell. Worst decision I ever made! $550 down the drain because they refuse to do anything that actually helps. These people are criminal and don't be fooled like I was it's a headache! They sale faulty appliances but that's truly based off my own experience. Good luck if choose to still buy after reading this. Update: So Maria has harassed me about my review because she doesn't like my experience. She bargained me taking this down to get my refund and etc. what I will say is they gave me my money and I gave them back there junk. This place is by no means okay to shop. What I went through from the time I bought the fridge til now is absurd . Yes they did service the fridge 8 times in 4 months with a motor replacement and it still didn't work. I bought one that has no issues at a great place but not here. Good luck for real!

Scammers: Do not buy from them. They sell appliances that dont work and wont honor the warranty…read more **** No compren de aqui. Venden cosas que no sirven y no honoran la garantía. If you guy bought from them after 2018 Take them to small claims. You will win in court. *** si compraron despues del 2018 Llevelos a corte y van a ganar.

They just disappear after I paid them the deposit. And never pick up my phone again. They missed…read morethe deliver appointment so I am sure they are scamming me. I don't know why they call me after that. Trying to scam more money from me? I am glade I didn't pay them the whole amount. Does anyone get the money back? I called police and also going to file small claim. Anyone want to do it together please message me.

Don't buy here! They are running a scam taking your money! They give you bad appliances that dont…read morework. Asked for manager and she made things worse. Never gave me a good fridge. Lost 800$ I won't get back. Never was able to get a hold of the owner to complain about their staff. Not sure if they are aware of them taking customers money and putting in receipts false information so they can pocket money.

Employees are nice and help you get the best prices! They also helped me finance. Overall…read moreexperience was good. Definitely returning for other things!

Thank you for helping me getting my washer repair I highly recommend it very responsibly and…read morerespectful, LG working like new ! Thank you !

This was honestly the worst decision I could have made. The people here are extremely…read moreunprofessional and unrealistic in how they handle problems with the appliances they sell. I paid $700 for a used appliance and was told everything was working perfectly and that it had just been checked and worked on. Unfortunately, it broke down shortly after purchase due to a major issue. When I reached out to resolve the problem, they refused to replace it and offered an unreasonable buy-back instead. After only a few months, being left with a non-working appliance and no real support is unacceptable. Save yourself the stress of going back and forth with this business. You're better off buying something new and paying a little more for a warranty than dealing with this experience.