Just got my new GE washer and dryer from Johnnie's Appliances In Downey. Miguel in Sales was so helpful with narrowing down what I should get! Kristin in Sales helped too! Instaler Allan was so friendly and patient, , overall great experience! read more

I originally sent a text requesting a repair on my ice maker for my Whirlpool Refrigerator ( I gave them the Model and Serial number in the text) to Johnnie's appliances and received a response to call and set up an appointment. I did on Monday 8/17/26, I was informed the service charge would be $110.00 and needed to be paid to confirm the appointment (9am to 1pm window on Saturday 8/22/26). Also was told the service tech would call 30 minutes before arriving. At 1pm no call or show. I called them at 1:15 and was told they did not have an appointment for me or my address, asked when I made the appointment, I told her it was made on Monday 8/17/26. The women said well our system has been down since Wednesday, but we can reschedule for next Monday. I told her that was unacceptable that I will on vacation for the next 3 weeks. I told her I already paid for the service call and even gave her the bank info., and she seemed to have found the charge. Was put on hold and she came back telling me a service tech would be out between 6 and 7pm today 8/22/26. I would receive a call from the tech 30 minutes prior to coming. I called at 6:30 and they were closed. GUESS WHAT! AGAIN a NO SHOW and NO CALL. They have my money (for now, I filed a dispute with my credit card), thank GOD I didn't put it on my Debit card. I'd be out the $110.00 for NO SERVICE and RUDE customer service personnel. I understand computers go down, but really a small company like them and they don't even keep paperwork (like service order tickets on paper). I work for a multinational corporation and even we keep service orders on paper and on the computer for just this reason. When their system went down, the first thing they should have done was look online at their banking history and see who had service charges paid, It would give them the names of WHO paid and then they could have done a call back (most names have phone numbers listed for them) to see when their appointments were for. INSTEAD they called NO ONE to see if appointments were scheduled. I know that is a lot of work, but to keep your business running without angering your clients, that's what a dependable company would do. Better yet don't COMPLETELY rely on computers or the internet, keep a service order/appointment list IN PAPER. SMH what is this world coming too, such lazy people and companies. It all falls back on the person needing the services. Before closing for the day, you should have reached out to make sure your service techs were going to be able to get to appointments for the day, ESPECIALLY since you knew there was issues with appointments. Now I'll be worrying about my refrigerator, it is just the ice maker or is it something bigger while I'm on a very needed vacation. Plus, the Downey store is within walking distance to my home (across the street literally). Johnnie's Appliance - SHAME ON YOU read more

I had signal on my dishwasher that came on. I couldn't figure it out. The tech guy from Johnnie Maytag was amazing. Walked up my drive way with a smile. He explained what he saw and fixed it. It was simple fix but he was clean and kind and patient with all my question. Oscar was very professional and went the extra mile. Thank you Oscar. read more

Johnnie's Appliances - Professional delivery. Very helpful and respectful of my floors. - Appliances & Repair Near Me - Downey, California

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They came out to check a noise our dryer was making. They were able to tell me what it was and scheduled the repair for a another day as they needed a second technician. The second time they made the repair, showed me the parts they replaced and it has been working great. read more

I walked in and was ignored . They had no dishwashers And then the guys says are other location may have some You dont know. ? Im not going to another location Im here. So I went to loews prices were the same as this half ass place read more

Miguel and Kristen were so helpful from the first interaction and throughout my process, I was in desepetate need of a washer and dryer fast they made a way out of no way to get me scheduled within a couple of days and to ensure my delivery went smooth! I recommend this business to anyone who is looking for appliances and exceptional service 10 out 10 !!! read more

We are repeat customers with Johnnies Appliance in Downey as we are always happy with the service we receive and the staff that works with us. Also, they have their own product warranty's which is really helpful. Our recent purchase was a GE refrigerator and with the assistance of Miguel Contreras, who went above and beyond our expectations to find the right size and color, we would highly recommend this company. read more

This review is long overdue. Jonnie's appliances are fast, reliable, honest, professional, and have great prices.

Oscar came in and assessed issue right away. Easy fix and our dishwasher is running again! Thanks Oscar

Oscar was great fast and efficient. Johnnys is also available and trustworthy. This is the 3rd time I use them with different appliances.

Needed a fan motor for my freezer after 5:00 PM. Called around and they had the motor. They were kind enough to stay open and wait for me a few extra minutes because I couldn't get there till after 6:00 PM when they closed. Super nice people and cannot thank Kristen enough for helping me like she did! read more

Awesome service from Oscar. He came in and accessed the problem and corrections were made.

Oscar was amazing and diligent in checking everything that had to do with our stove. He was very friendly and polite. Definitely recommend him!!! read more

David and Nick came out to install the new microwave. They were very personable and educational. David showed me an issue with the vent not being open on the old one and showed me how it should have been on the new one. This one was going to be correctly installed. Super nice polite guys,quick, and did a great job! read more

Your favorite Yelp Correspondent here with a review that doesn't feature Mexican cuisine or a big ol' half pound burger! We are preparing our home to move, after 23+ glorious years here in the only home our children have ever known, and I needed to replace my uniquely sized wall oven and built-in cooktop range, centered on a granite island. Due to the unusual size of my wall oven (24" W X 42" H, comparable to the wall unit that witty housekeeper ALICE employed on "The Brady Bunch"), my options were extremely limited and insanely expensive. To wit, the extortionate profiteers at Worst, um, Best Buy wanted $4,500 just for the wall unit!! I tried a half dozen Mom & Pop type appliance stores and mercifully ran across JOHNNY'S APPLIANCES in Downey. Salesperson Adriana was razor sharp, expertly able to decipher the alpha-numeric model # from my old Frigidaire unit even though the photo was snapped showing the # in upside down, reverse format! With Adriana's assistance, I was able to replace both the bizarrely sized wall unit and the cooktop range for $1,727 incl delivery and taxes. That computes to ONE-THIRD the cost of what the jabronies at Worst Buy wanted to sucker me outtve, solely for the wall unit!! Upon delivery, our driver DANNY truly distinguished himself. Across 27yrs of purchasing major appliances and TVs and what not, Danny was by far the nicest and most professional of any driver/installer we've EVER encountered! He waited patiently when it took me five minutes to schlep downstairs after I slept thru my alarm (hey, your favorite Yelp Correspondent is nothing if not honest to a fault!), then patiently waded through our island of packed boxes (recall, we are prepping to move) and even delivered my new units into my living room. Even though I was told when I placed my order that the drivers can only drop your appliances off at the curb. Through it all, Danny was warm, friendly and a consummate pro- What a glorious ambassador for Johnny's Appliances!! Johnny's sells a full array of kitchen appliances and even has a sleep center onsite. I enthusiastically endorse them. Pro tip- When you call Johnny's you'll receive a recording encouraging you to TEXT MESSAGE them and they'll retitled your call- certainly an unusual methodology. I would've deducted a point off my review for the challenges this set up entailed ... but driver Danny's extraordinary service saved the day and bumped my review back up to a sterling five! read more

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Ricardo and Michael have done a great job! Very professional and reliable. I was satisfied with their service.

Our experience with Johnnie's was the stuff of nightmares. We hired them to fix our dishwasher back in November. A tech came out a week later because they overbook their service team so much that even getting on the schedule is a hassle. The tech said a part was broken and had to be replaced. The part was $500+. Ouch. But fine. Do it. Part was ordered. Took a week to come in. Then they called to schedule the repair. Another week before they could come back. Ugh. The tech comes back puts in the new expensive part. Says we need another part that he didn't notice the first time he was out. At this point I am realizing the tech was clearly a novice and really didn't know what he was doing. Was watching YouTube videos to figure out what to do. He left in a rush, left the dishwasher disconnected from the water and the water turned off. When we turned it back on, under our sink flooded because he hadn't connected the tube back to the dishwasher. We persist. The part is ordered. Another week. On the schedule for the following week. Tech is so late that it's approaching bedtime with my kids so I cancel. And hire a different company. Worst experience ever. Excruciating. I feel scammed. Come to find out he left us much worst off than we were before. During the repair, the tech broke the tension spring strap so the door was slamming when opened. Somehow the seal to the zeo lite container was missing. Think he probably forgot to put it back and left with it. He messed with the control panel and left the cover off. Now the machine won't turn on. I am beyond angry with Johnnie's. I will be telling everyone I know to stay as far away from them as possible if the care about their money, time and sanity. Awful, awful company. read more

Oscar was very knowledgeable, personable, and efficient with my dryer repair. He gave me a call ahead of my appointment to let me know he was on his way. Thanks Oscar! read more

Great service and reasonable prices. I needed a new washer and went to their location in Long Beach. They were able to install the next day. Demesio and Vanessa were very knowledgeable and helpful. read more

Extremely slow delivery/installation, illegal call recording, and terrible customer service are the reasons for my 1-star review of Johnnies Appliances. I had a warranty replacement refrigerator from Maytag that was being fulfilled by Johnnies Appliances. I had a delivery & installation scheduled between 9am and 1pm on August 29th. The delivery arrived at 12:20, and over an hour later at 1:25 I had to ask them to leave to pick up my kids from school. They left the refrigerator in pieces inside and outside of my house. Previously we have had refrigerators delivered and installed by BestBuy that took hades. The delivery/install drivers were poorly trained and did not have the proper equipment to maneuver the refrigerator around a corner into my kitchen. This caused scuffs on the outside edges of the refrigerator and scratches on my concrete steps going into my kitchen. I called customer service after picking up my kids from school asking for their help in getting the staff back here to complete the installation. The customer service agent said they could reschedule for another day with a $65 fee. The customer service rep also said that the 9am to 1pm time frame was for the delivery to arrive, and that installation could take 45 minutes to an hour. I asked for the fee to be waived but they refused. I then asked to speak to a manager. I then spoke with Veronica who informed me that she was aware of my situation and that she listened to my previous calls regarding the scheduling of my appointment. At no time was I informed or aware that Johnnies Appliances was recording my call, THIS IS ILLEGIAL IN CALIFORNIA. Veronica also said it would be a $65 fee to reschedule and finish the installation. I asked her to wave the fee, but she refused. I also asked her to raise this issue with her manager or the Owner. Veronica called me back later this same afternoon and said the Owner now wants to charge a $200 fee to reschedule the installation which I refused. I told Veronica that I was missing screws for the door hinges, but she denied that her staff had them. I ended up having to go purchase my own screws to complete the installation myself. I would not recommend anyone use this business for delivery or installation of appliances, their delivery drivers are not trained enough and do not have the correct equipment to move and install appliances. Customer service illegally records your calls without any notification, and their customer service is unwilling to take the necessary steps to fix a situation that they caused. I am in the process of filing a complaint with Maytag as Johnnies Appliances is a distributor for them. read more

Johnnie's Appliances - Damage to my refrigerator from the delivery/install. - Appliances & Repair Near Me - Downey, California

A little disappointed in Johnnie's today. I have purchased from them before and have hired them for service and had an excellent experience. Decided to go back to them to buy a fridge today and arrived to the store about 7 minutes before 6pm and doors were already closed and locked, lights were off. If you're a business establishment that advertises a time then you should be open until that time, which stated 6pm. There is nowhere that states they are closed at 5:30pm M-F. The sign on door even says 6pm except Saturday and Sundays. We saw a light in the back office through the door and even tried to knock, but was just ignored. In my book, it was worth the 1 hour drive during traffic hour but definitely not this time. Giving the extra star for the previous time I had great encounters. read more

Crooked Johnnie's should be the name of this company Back in February they did not give me an estimate and made me pay $250 to replace a $10 drum belt on my clothes dryer A ten minute job The owner should be wearing a mask read more

John was very professional. He fixed the problem and he took the time to make sure that I understood how my machine works. Really went above and beyond to make sure I was happy with the service and it was a very fair charge. read more

I highly recommend this appliance place! Guisselle's customer is amazing and she was so helpful and knew exactly what I was looking for. The moving guys were so friendly and hooked everything up fast and efficiently. On top of everything it didn't cost us an arm and a leg to purchase from them. read more

Johnnie's Appliances - Stove - Appliances & Repair Near Me - Downey, California

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The stove installation is complete! Kedrick and Jewels were phenomenal technicians; very thorough in setting up the stove and walking me through the use of the appliance. Their professionalism was excellent! I truly appreciated their respect and kindness. I have bronchitis and when I asked if they would wear masks, Kedrick said "Of course, Reverend!" I spoke with Raymond at Johnnie's and have also let Pabst, Kinney & Associates, the property manager, how wonderful Kedrick and Jewels were. Additionally, the store called to advise me they were 20 minutes away and the technicians called when they arrived since I do not have a doorbell. If you need a new appliance, I wholeheartedly recommend Johnnie's. Their customer service is excellent! Thank you!! read more

Johnnie's Appliances - Beautiful stove! - Appliances & Repair Near Me - Downey, California

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Needed them again for an issue with my Refrigerator. Same first rate service from phone call to actual service visit. I will definitely try their new dryer vent cleaning service. My review remains 5 stars with no reservations. This place is a gem! read more

Johnnie's Appliances have great technicians! I had my refrigerator repaired today by Demesio, who did an excellent job. He arrived right on time, was very respectful, has a positive attitude and did a good job cleaning up. If you need appliance repair, I hope you call and ask for him by name. read more

Elderly woman I help take care of had an issue with the stove, where the burner wouldnt stop clicking. Called johnnies appliances and they were incredibly helpful, had us call the gas department to turn off the gas, then they sent Martin out next day. Turns out 3/4 valves were leaking ( it was a very old stove top ), they helped us get it replaced incredibly fast. Walked us through the process, and explained everything in detail so that everyone was reassured and calm. 10/10 would recommend this company for all appliances repairs. Oh added bonus, we have a super old oven that locked on us, they were able to fix that too! Everytime I called to check in with johnnies they had already filed and sent off the appropriate paperwork and correspondences. Or if something was in the works they would give me an ETA and sure enough whenever I would check back it would be done. The only party that slowed down the process was the management company. read more

Johnny says the real deal for installing new major appliances in our apartments. Last Friday the crew was here at the appointed time and installed our new oven/range Quickly and efficiently. After installation they took time to explain how to use everything on the controls, and set the clock. Definitely a five star installation procedure. Well recommended, we will call Johnny's again. read more

Johnnies professional approach to the restoration of our stove was reliable and timely. He did a fantastic job restoring our vintage stove and kept me up to date on the progress and needs with clear explanations. Our stove works beautifully now and all of the older insulation was replaced so that it is as good as new. I highly recommend this company. read more

I purchased my washer here at Johnnie's Appliances. Open box with few scratches no biggie, delivery crew were very helpful and careful not to damage the item or my property. Thank you GiGi for your excellent customer service! Most definitely will be going back for the dryer! See you soon! read more

Adriana was very helpful. Buying appliances always feels so scary but I would 10000% recommend going to Adriana! She made my experience fast and easy!! Thank you Johnnies Appliances and shout out to Adriana for all her help! read more

I had a freezer problem and they scheduled service for next day. Fast service. The guy came out and in my opinion did not really look at the unit. Told me I needed to replace a few things but they did not do that kind of work and someone from the office would call me by the end of the day to refer me to another repair shop. No one ever called me back. We turned the unit off, defrosted it and it's been working great for over a week now. read more

Awesome place for appliances, great customer service, staff were super patient with me and helpful. Way better shopping experience than those big box retailers. Received great prices on Kitchenaid appliances read more

Johnnie's Appliances - Kitchenaid dishwasher and fridge - Appliances & Repair Near Me - Downey, California

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Calling Johnnie's Maytag to repair your washer or dryer or any other appliance is the smart way to fix your appliance. Look no further for any other appliance repair service to fix your non-functioning appliance. Our washer was displaying codes that were worrisome and Jonathan came and fixed everything and completed a diagnostic to ensure everything was working properly. Thank you Jonathan! read more

Terrible service. Appliance delivered was damaged and they claimed it was them that did it. I know Im immigrating it all. Do not buy here. Save the heartache read more

I had service call from Johnnie's on a washing machine that was leaking water from the bottom of the machine. my service person, Desi, called 20 minutes prior to let me know he was on the way. I am handicapped and unable to get up which I explained to Desi when he arrived. He said, no problem and asked where the machine was. After a checking out the machine he came back out to the living room where I was and showed me a video he took of the problem. I thought that was really thoughtful since I was not able to get to the washer. Turns out the pan was cracked and any water in the machine would literally just fall right out. We purchased the machine used six years ago. He explained it would cost more to fix than it was worth or more expensive than another machine would cost. I asked him if I could talk to someone at the shop to see what other machines they had. He explained that they would contact me after he let them know how the service call went. Before Desi left he wanted to make sure he cleaned up any water that leaked out while he was testing the machine. There were a couple of towels near the machine and he took the time to completely clean the area of any water. Fantastic, kind, friendly and attentive service! Highly recommended! read more

I had 2 issues with my refrigerator, ice maker not making ice and a water leak inside my fridge. I was debating on replacing the entire unit and having it repaired, so I reached out to this store for a quote. They explained the diagnosis charge and that process which is pretty typical, so I hired them to come out since they're in the same city and wanted to support local businesses. Tech came out as scheduled and finished his diagnosis. He was confident on what repairs were needed and quoted me an additional $350 or so to order parts and fix. Still less than a new fridge and he was confident in what repairs were needed, so I decided to go ahead with repairs. He came back to fix a week or so later, repaired and was done. He said it would start making ice about 24 hours later. Waited 6 days and no ice, and fridge began to leak again. I called the tech directly but he never responded, so I called the store. The ladies in the office were nice and responsive. On the 7th day, fridge all of a sudden started to make ice but was still spotty. Tech came out and re diagnosed and said that I needed an additional part. I wasn't happy since I paid to have it properly diagnosed before I committed with repairing it but thought it happens and can't be that much more so I agreed to order the other part. The receptionist calls back and said that the part I needed was almost $300 and labor would be free, however, there is no eta on part. It could take weeks or possibly months. Now I'm into this $1000 fridge to tune of about $600 in repairs and both issues are still failing. Not to mention no idea when part would be available. I called and asked if the manager could call me back to discuss options but he never called back. After several calls and a couple of weeks, I got fed up with the entire process and called them to cancel the second part I needed. Im giving them 2 stars because the ladies in the office did their best and were doing as instructed but 2 months later I have a fridge that has the same 2 issues and about $500 thrown away. I see overall good ratings on yelp so maybe my experience was unique but still overall a bad experience. read more

Kristen's help is always the best! I needed a refrigerator and found one that best suited the needs of my growing family! As my household needs are ever changing she's always there to guide my family for all of our inquiries and purchases. I'd recommend Johnnie's appliances to anyone but make sure to ask for Kristen! read more

Alan and Kendrick removed and replaced our dish washer and explained how I can keep my machine running longer. Thank you for all of your help! Joel read more