Rod is dependable and really knows his stuff. I recommend him highly. He's willing to help over the phone to save you the service charge, but if he does need to come out, he can diagnose and fix the problem quickly. read more

Rod is great guy, knows spas very well and had my old spa working again within an hour. You can tell this ain't his first rodeo. He's not a parts puller like so many techs. I would use him again in a minute. As for one or two of the negative comments, I put them under the column of "some people will cry if you hang them with a new rope." read more

Excellent service! It was nice to have someone who had knowledge of spa repair! Within a short period of time parts were replaced and the spa system was working. Rod was professional, knowledgeable and personable. read more

He worked around our schedule, he worked quickly, and look how clean our spa is! Our hot tub was disgusting before he cleaned it. He was very nice and courteous, not to mention it was affordable. We will DEFINITELY be using his services in the future. Thank you so much! read more

Performance Spa - Hot tub - Pool Cleaners Near Me

Rod at Performance Spa is the best service provider I've ever dealt with. When I described my spa's problem on the phone, he chose to walk me through a repair that I could do myself instead of scheduling a service visit. It took some back-and-forth with me sending photos of the control board because I couldn't find the right connection, but the spa is back in operation now, and Rod wins my best service provider applause. read more

Great service...reputable and friendly...Rod is so knowledgeable, professional and very responsive

Excellent service and gave helpful information about maintenance on my spa. Friendly and open to any questions or concerns about spas. Very knowledgeable. read more

This guy serious lacks customer service skills and has no communication skills whatsoever! We tentatively made an agreement on a time, I texted him 4-times over a 7-hour period to confirm the time. I know people get busy so I didn't mind waiting, until the very end and I said I'm done, don't bother. I figured he didn't want to bother with me, so see ya later, I moved on. He didn't get back to back to me until the next morning, guess what his first words were? At 6:44am his first words in a text to me were, WTF? Really? That's how you run a business? I don't know how he's in business!! I would have given him ZERO stars if I could have. What a joke. read more

Over charges and is flaky. Doesn't answer the phone and takes a long while to finally come out. When he did come out he got upset that we didn't want to purchase supplies through him and withheld information so we'd have difficulty getting what we needed. Too bad we thought he was a good one. read more

Excellent service. He helped me out of a bind another service company left me in. Can't express how appreciate I am that he put me right into his already packed day. First class business. Very knowledgeable. read more

I was up the street from my house and asked him to simply take a look at my spa unit. He said it was a $150 service call fee. I said, "I didn't call. I'm just asking to take 10 min." He replies, "I don't do anything for free." I stopped right there and didn't bother with him. He looked like he needed $150 for a quick fix if you know what I mean. Really bad customer service. No thanks. read more

Most knowledgeable spa person in Northern California! I highly recommend speaking with Rod if you have questions or issues with your spa!

I bought a home that already had a Master Spa. Part of the controller recently stopped working. After many communications with Master Spa, they referred me to Rod as an Authorized Service company. The problem is that Rod is 3 hours away from my location, so not within a reasonable distance for a service call. I spoke with Rod and he was very gracious with his knowledge and experience to help me find a solution. I am also looking to buy another hot tub and he was helpful with that. I paid him nothing, but he gave me a wealth of information. Thank you Rod! read more

This review is overdue, but I wanted to give Rod at Performance Spa a shout out! We moved to Stockton 18 months ago and the previous owner had used Rod and the spa was in awesome condition. Shortly after we moved in, we had an electrical issue out back that forced us to shut the spa down for 3 months and when we were able to restore power, the spa was filthy. I called Rod and he came out and gave it an excellent cleaning. But the most amazing thing he did was to spend 45 minutes walking me through how to care for the spa and use the chemicals...he made it sooo easy and left me a cheat sheet. To this day, what he taught me has allowed for simple and good management of our spa. I hear friends complain how hard it is to get the chemicals right and how much time they spend on their spa maintenance... not me! AND, he only charged me for the cleaning! So he gave me an hour of his time just to make sure I knew what I was doing. Fast forward a year, the spa was still going great, but as summer ended and I knew we would be using the spa more frequently, I called Rod and he came back and gave it another stellar cleaning. Thank you Rod for such great service and quality work! read more

Horrible service. Contacted owner and set up appointment. Never showed and never called. Called after 2 hours and he said he would be here the next day again no show and no call. We had even sent a picture of what was the problem (where it was leaking). His question was "what size pipe is it." The pipe he was asking about only turned a knob!!! Was going to charge way over $100.00 just to come out!! Don't use him. Too flaky read more

We called Performance spa at 6:00pm and the owner Rod answered the phone. He told my husband he was on vacation & would be back next week. We said that's great, we'll see you next week. Then our phone rang at 7:30 that night and he said he'd come the next morning. He is extremely friendly & personable. He also knows spas inside and out. He replaced our motor & its running perfect. He also explains everything he's doing. We highly recommend Rod to anyone who needs any kind of help with their spa. Thanks Again Rod (: read more