I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

I'd do zero if possible. I have had a leak in my hot tub since late October, and after rescheduling…read moreme twice finally came first week of November. Service man was there for 10 minutes, diagnosed problem, charged $155, said he needed to have another come with him and jack up the tub to fix the leak but it needed to be above freezing. They haven't been back since. Called twice and heard excuses and don't have me on any list when it there is a warmer day, which there have been several. They say they can't do anything until spring. Terrible customer service!!! I need to find someone else to fix the leak as I have to add water daily so it won't freeze! Wouldn't recommend at all!!!

I had a very bad experience with Cal spas and I would recommend looking elsewhere for your hot tub…read more They sold me two expensive upgrades to my hot tub and they both were dysfunctional. I ordered an expensive wifi connector so that I could adjust temperature remotely. It worked for a little while but when it stopped working they had no way of servicing it or no contact to share to help troubleshoot the problem. The second item was a lift assist device that broke shortly after they installed it. Instead of helping me fix either of the issues, they just added me to their no service list so I needed to find another complany to help me fix my spa.

They never answer the phone or respond. I emailed their form 3 times and called them another three…read moretimes and even left two messages. No response. What a joke.

I bought a hot tub from this company about 15 months ago. the way they respond publicly, to their…read morecustomers reviews online (specifically the ones who had a bad experience), tells you everything you need to know about the experience you will have with them, should you be so brave as to buy there.

Absolutely great experience until we needed to have our spa serviced…read more We purchased the top of the line Michael Phelps edition LSX900 in 2020. A $19,000 spa that we got with a premium 5-YEAR extended warranty and we are currently having issues with the #2 Pump at about the 4 1/2 year mark. Customer Service, that has been top notch when we bought the spa, buy supplies for the spa and purchase replacement parts not warrantied, that all came to a screeching halt when the issue becomes theirs. You have to go thru a 3-Step screening process and fill out a PRE-APPROVED Authorization to charge my credit card before I even get to speak to a service representative. None of that was divulged when we bought the spa. After 5 days and countless phone calls to the St Louis Park office, we finally got someone to tell me that "service should call me back before the end of the day" I had plans to purchase a top of the line swim spa for my next house when we sell this one, but I can tell right now, it's not looking very good for Master Pool &Spa!

We had a great experience with Master Pool and Spa. We purchased a Trainer 19D in the H2X line…read more It is a dual temperature combination hot tub and swim spa. We are so happy with our decision to make this purchase as it has exceeded our expectations. The chemicals and maintenance is something we had to learn but there is so much good information you can read online from actual Swimspa users that it wasn't that tough to figure out. We are using it daily for exercise, relaxation, entertainment and fun! It is a large purchase and therefore you should plan accordingly. We installed a new deck right after the Swimspa was delivered and it turned out beautiful!

I needed repair for my hot tub. I reached out to the SLP location. Amber was responsive and let me…read moreknow what the process would be. Debbie coordinated the pick up of my tub within days, I didn't have to even be home. Mark followed up with honest options and next steps. They all were very willing to help me and responsive.

Billy was great! He's a very knowledgeable technician. Very professional would definitely recommend.read more

Move over PoolWerx (former Performance Pool & Spa), there is a new pool sheriff in town…read more First year, using their services and they have been great. Their prices are hard to beat and the service is absolutely stellar. Had them perform multiple services this year and they were very prompt with communication, scheduling and then getting the work done. I would highly recommend them anyone who owns a pool. P.S. - they have a weekly chemical program for which the cost is very comparable to essentially if you were buying chemicals from a store yourself!

From the owner: Sparkle Pool is a local, family-owned swimming pool and hot tub service serving the metro area. Our…read morestunning showroom is conveniently located, and our experienced staff is dedicated to providing our customers with the best products and services the industry has to offer. Looking to transform your backyard? We specialize in custom in-ground pools, from design to installation, as well as liner replacements, auto cover replacements, and essential pool maintenance and repair services to keep your pool in top shape. We also offer professional pool chemical service, ensuring your water stays balanced and safe all season long. We're also your go-to destination for hot tubs, featuring the luxurious Caldera Spas line. Whether you're in the market for a new spa, need hot tub repairs, or are looking for filters, covers, chemicals, and accessories, we have everything you need to keep your spa running smoothly. Beyond pools and hot tubs, we offer above-ground pools, swim spas, Polaris and Dolphin pool cleaners, pool toys, skimmer and pump baskets, and all the necessary chemical supplies to maintain crystal-clear water. No matter your backyard vision, our team is here to help make it a reality. Stop in today and let us create your perfect backyard paradise!

Our liner, made by Latham and installed by Performance Pool and Spa lasted about 1 year before we…read morenoticed that it was defective. I tried for years to get it replaced for free because it was defective. NOPE- wouldn't do it. Performance Pool and Spa won't even respond to the letter our attorney sent. DON'T use PPS, they won't stand behind their product!!! See all those very straight lines? Shift them over at the cut/creases and they make long straight lines across the entire pool but according to PPS and Latham that's not considered defective?!?!!

Price gouging at its finest! Expect to pay double what the cost for chemicals are. Get your water…read moretested and get the chemicals somewhere else. Such nonsense

Add a photo Horizon…read moreCommercial Pools 4.5 (93) Swimming pool repair service in Arden Hills, MinnesotaOpen Overview Services Reviews Photos By owner About Reviews from the web 3/5Facebook · 4 votes Google review summary 5 4 3 2 1 4.5 (93) Reviews All instructor3 delivery3 information3 chemicals3 +6 Sort by Most relevant Newest Highest Lowest PetitePixieBabe Does your company police every single employees music choices when off the clock, in their personal vehicles, while seemingly wearing the company logo, or just the ones with a different political opinion or the ones "anonymously reported" ... More 1 Steven Frolov 8 reviews·6 photos 2 months ago Great price I manage the Plymouth Creek Athletic Club in Plymouth, MN. Horizon does an incredible job of taking care of our health club's pool and spa needs. Travis Thoms especially is one of the biggest assets to this company. His knowledge, ability ... More Photo 1 in review by Steven Frolov Photo 2 in review by Steven Frolov Horizon Commercial Pools (Owner) 2 months ago Thank you so much, Steven, for the thoughtful 5-star review. We truly appreciate you taking the time to share your experience. It means a great deal to hear that our team has been able to support the pool and spa needs at Plymouth Creek Athletic Club, and we're especially grateful for your kind words about Travis. His knowledge, responsiveness, and genuine care for our customers are exactly what we strive for, and we're proud to have him as part of the Horizon team. We're also glad to hear that our technicians have helped take your pool and spa to the next level. Building strong, trusted partnerships with our clients is a top priority, and we're thankful for the relationship we've built with you and your facility. Thank you again for your trust and support--we look forward to continuing to serve you for years to come. Lawrence Burgess 9 reviews·3 photos a month ago They hire drivers who cant be bothered with the barest, most basic traffic laws. Wouldn't want them anywhere near a neighborhood with children. Good things kids dont ever use pools, I guess! 1 Horizon Commercial Pools (Owner) a month ago Hi Lawrence, We're very sorry to hear about your experience. Safety, both on the road and at our job sites, is extremely important to us, and we take concerns like this very seriously. All of our drivers are trained to follow traffic laws and operate vehicles safely, we appreciate you bringing this to our attention. If you'd be willing to provide more details about when and where this occurred, we'd like to address it directly and ensure it doesn't happen again. You can reach us at 651-917-3075 or info@horizonpoolsupply.com Lee Meyer Local Guide·20 reviews·1 photo a year ago Crystal and Chad have been very helpful in keeping our Pool chemicals delivered on time and stocked. Crystal is very helpful when I need questions answered. Photo 1 in review by Lee Meyer PetitePixieBabe 2 weeks ago New Does your company police every single employees music choices when off the clock, in their personal vehicles, while seemingly wearing the company logo, or just the ones with a different political opinion or the ones "anonymously reported" by a stranger? Firing someone for listening to political music, while off the clock, and in their personal vehicle based off an "anonymous call" that allegedly "hung up before we could get their name or any more information" claiming that "a horizon employee (never gave a specific name) was blasting 'f ice' music in a company vehicle on the clock." The anonymous caller allegedly claimed to have video evidence. This driver was off the clock, as your own records and truck gps/routes will show as well as his own dash cam and personal GPS tracking. He was not on company property, nor in a company vehicle, as his personal truck dash cam and gps records will prove. When the employee asked for their records and details of the " investigation" relating to this anonymous report he received nothing in response until the next day. He was fired over the phone for "damaging the company reputation" simply because he happens to have a company logo on his clothing while at a gas station, off the clock, feuling his personal vehicle and based off a political song choice. A random man (suspectedly involved with the customer service person who openly supports ICE and said "Renee good deserved to be shot," at work, on company time with seemingly no reprocussions) didn't like this music he was playing and so, entirely based off a difference in political opinion, and violating his first amendment right to freedom of expression and his rights to his own personal opinion, he has been fired. And what of the employees who openly support ICE and make statements such as "they should all be round up and shot?" Nothing apparently. Wow.

Hi I am a service manager for a large property management…read morecompany, I have dealt with horizon for several years and would like to thank them for there great service. Also I would like to give a special thanks to one of the best reps in the busines, Jeff Kopp. I first met Jeff when I was doing my cpo classes to get pool certification, I thought Jeff was a great teacher, very knowledgeable, and over all perfect for teaching these classes. later after this I was having many issues with my pool and I met my rep from horizon, surprise it was Jeff. Jeff has went way above and beyond to help me with many issues. I have many reps from many different companies, and I just would like to say, Jeff you are the best. Thank you horizon pool