I called him because I hit a big rock & tore up my oil pan & power steering pain (?) He towed my…read morecar to his garage in Keizer. He was very thorough & explained everything he did. I would definitely take my car back to him if anything else happens.

This was my second appointment with this business. My first visit was a five star visit and my…read moresecond visit was a 10 star visit. Brandon and his crew respected my appointment time took care of my tire which had to be replaced and gave me a comfortable place to wait for the service on my Honda CRV. Their customer waiting area offered coffee, tea, snacks, and I believe a television. Who could ask for more? Also, I had five lights on my dash that came on when I ruined my tire hitting a curb. The guys reset the warning lights and replaced my tire with a newer tire. I was out of there in 45 minutes. Typically in my old place of business that I used I was there 3 to 4 hours waiting for similar services. My time is precious just as theirs is. Brandon was polite. The customers service was important to him. Thank you, Brandon and guys in the shop who took care of this customer. As I was ready to leave and pay my bill, Brandon said "No Charge". What? Wait I need to write you a check no ma'am no charge today I was blown away. This business is my new go to for tires repairs, and anything else my Honda will need in the future.. thank you guys I'll be back

"Man, I'm glad I called that guy!"…read more I called Tony after searching on Google for a mobile mechanic that could do an pre-purchase inspection. I had found a car that looked awesome but it was 70 miles from my home. Tony answered the call and said he could be there the next day to do the inspection. He arrived on time and was professional and courteous to the people selling the car. He found multiple things that were wrong which were not disclosed by the sellers and would have caused the car to need more work than it was worth. If I had someone else look, or if I had looked at it myself, I would have missed these things. Tony saved me almost $7,000 and I'm grateful for his expertise. I will call him anytime I need an honest and reliable mechanic. Thanks, Tony!

Trying to get me to pay way more than it should have been and I found out before I took his word…read morefor it

Went back 6 weeks later after getting some brake work done in early August. These guys did a great…read morejob on that repair so i brought my 4Runner back in for timing belt/water pump/cam/crank seal replacement. These guys took great care of me again and did a fantastic job. Phil at the front desk and the guys in the shop are on top of it and I will not be going any place other than Brothers. And yes, I know quality work when I see it. I spent 10 years at the dealership level in service, so I know. Very humble and trustworthy, a rare commodity in today's world.

Took our vehicle in to check out our lights,..burning out. While in the waiting room..I became very…read moreimpressed with our chosen repair shop. On the phone, our mechanic is honestly explaining to a customer that investing money into the repair is not a good mechanical choice. Better that he seek out another vehicle to purchase. Isn't this the type of mechanic one needs to have, instead of not saying anything? Other mechanics would just take the money, do the repair, and the customer would end up paying in the future for additional costly repairs. We're sticking with these mechanics. Thank you for having honesty and integrity. (5 months ago) They have been great in the past 2 years. They have been honest with us on what is necessary for repairs, personable, and have gone out of their way to help us. I would recommend this establishment.

Honest! Practical advice!…read more Harolds is by far the best auto repair business I've delt with. The staff always are polite. Josh and crew are awesome, they have given us great advice on relevant work for our everyday cars and our corvette. Easily best in salem.

I would also give 0 stars if possible. You won't believe this story. First, I took my car in to…read moreget a new alternator. The first thing they did was to lie about the price and quality part they would later order. Then, while putting the alternator in, they broke my timing chain cover. After 3 weeks, they finally finished my car. After I drove it for a short time it overheated and caught on fire in my driveway! They towed the car back and after another week it was done. Then two weeks later fluids came out the bottom and the car stopped running. I had it towed back to Harold's. It's still not fixed and it looks like I will have to sue them to get my car fixed properly. Also, they stated that they fired the mechanic that originally broke my car. Hopefully, they will give me a full refund of what I have paid them so far, $1,147! If they make everything right, I will make a new review!

We've been customers for years. Westgate has always been a pleasure to deal with. They are…read morehonest, hardworking, and reasonable. They are typically very busy, and rightfully so, but have accommodated urgent repairs when needed. If you're looking for quality, value, and honest auto repair, this is the place!

I've gone to them twice now for car troubles and they've always given me a great deal to get it…read morefixed. Very friendly workers too, which made the experience better.

I chose to go to Doc Brown's because of his mission statement about not wanting to overcharge…read morepeople who don't know much about cars, and for the awesome reviews in Yelp. I got better service than I've ever received anywhere! I had gotten stuck over night in Salem due to car issues and had found him in Yelp the next morning. I did have to call many times, but Doc is a husband and wife operation, so they are busy. However, he called me back and fit me into his schedule, problem solved my bent hood and pushed-in front of my car, and gave me super helpful advice on topping the oil in my very old car. My dad had followed me out to Doc's garage because I wasn't sure my car would make it, and we listened to what Doc was telling me. Dad said I had received such great service and was fortunate to have such an experienced mechanic take the time to explain what was going on with my car. I'm a little embarrassed to say, I didn't know that many old cars need to be topped with oil between the 3,000 miles mark. That explained the sound my car was making and how it felt driving. Though I was embarrassed, I never felt talked down to by Doc. (Ladies, take your car here!) The other problem with my car was that I had gotten into a fender bender on my way to Salem and was unable to unlatch my hood. We left Doc's for an hour and came back after receiving his call. Doc had somehow managed to smooth the hood and get it to unlatch and latch again. This was amazing because the problem wasn't just with my hood, but with the whole front of my car. It had been pushed in 3 or more inches pinching the radiator. What Doc charged for his work was so reasonable, I was dismayed. I would drive from Portland to Keizer to have Doc work on my car. He was great.

I started taking my car (2017 Toyota Highlander) to Doc Brown's Auto about 6 months ago because I…read moreneeded brakes. I was very pleased with the price and the service I received. I was able to take my car in, in the morning, and have it done in a few hours. My daughter recently needed brakes on her VW Rabbit, and I took her car to Doc Brown's and had her brakes replaced. Again, the brakes were done quickly, and at a very reasonable price. If you're looking for an honest, dependable, and knowledgeable auto tech, this is the place to go. Just be aware that this isn't like a regular garage or dealer's waiting room. There's nowhere to sit and wait for your car, so you'll have to have someone pick you up and then take you back for your car when it's finished. But I'll take a little inconvenience for good, competent work and price anytime.

I've been taking my family's cars to Elite for over 15 years now, ever since my 2000 Mercedes ML…read moregot towed there from Bush Park. I met the owner, Layne, and found his work to be excellent. And reasonable. And quick. Since that time, I've depended on Elite and Layne to keep our a "aging fleet"* on the road and safe: *(2000 ML 320, bought new, currently 320,000 miles; 2004 CLK 320, owned since 2008, 205,00 miles; 1999 ML 320, 185,000 miles, and our "new" 2006 BMW X5, 76,000 miles) When you have 4 cars with almost 800,000 miles on them collectively, you MUST have a mechanic that you trust to look out for you---and your wallet. We have that with Layne. They get 6/5 stars!

Lane is a very good mechanic! I brought in my BMW for service, and he was quite honest with the…read moreproblem and how much it would cost. Alongside that, he was flexible with my schedule, and got it repaired very quickly despite needing to order a part! My car is driving much smoother now thanks to him.

I'd originally taken my car into Point S in Beaverton, and they found a leak that they said was…read more'massive' and they quoted me what I thought was an outrageous amount to fix it. So I decided to go to Certified Automotive Repair for a 2nd opinion. I took my car in, and later that day John called me back and explained that I did indeed have a leak, but it wasn't massive at all - in fact, it was so not massive that he couldn't be 100% where the leak was coming from, so he advised on putting in some dye in various fluids and then drive it around for a few days and bring it back to pinpoint exactly where the leak(s) are. That sounded like a very prudent idea, so a week later I brought it back, and John informed me of the bad news - I had 2 leaks, not one. The good news though was that the total price for everything (the dye, and fixing both leaks) would end up being the same as Point S's quote for just the 1 leak! So I gave the ok, and after leaving my car with them for a day, I picked it up, and everything seems to be as good as new! I most likely will be coming back to Certified Auto Repair for any future issues/maintenance with my car. They've earned a new customer! Also PS: Make sure if you have a AAA membership to show them your card - you'll get a discount!

I have a 1998 GMC truck, very low mileage, but seals get stiff and piddley problems arise. The…read morereplacement parts industry hasn't been holding the line on quality but Certified's mechanics are good at identifying when a bad part comes in. Very thorough repairs, service advisors are civil and explain things carefully, and they will drive you home and pick you up if you don't have an alternate ride. And for a two-bay shop, they were able to take me in very quickly, and did not keep the truck longer than one overnight. Nowadays, EVERY visit to a shop means a bill in high three figures, if not low four figures, and I have no way to calculate comparative economics. Certified is now my go-to repair shop. Preferred over AJ's and definitely over Power GMC.

Emergency situation was handled quickly, with friendly professionalism and expert diagnosis. I was…read moreso lucky to be near this gem of a business yesterday, when my car with new tires had an extremely fast surprise tire blowout. It was a sunny afternoon, and my two dogs had been in the car with me, running errands. The staff was sensitive to the situation and the manager checked their Lancaster store for a replacement tire, in case the puncture was too big. This showed great time-management! I have put this Firestone store into my smartphone, will return for non-emergency car care, and I highly recommend.

I didn't receive a service I paid for and the issue was not addressed when I pointed it out…read more I have a "lifetime" (of the car) tire alignment and rotation contract. I took my car in for the service, which takes about an hour and a half. At an hour and twenty minutes, they asked if I wanted new tires. Honestly, if they'd made the suggestion at the beginning of the service, I would have gotten them, but by this point, I didn't have the time. Plus, shouldn't that suggestion have been made earlier? At the end of the service, I was given the information on the alignment and sent to my car. It was obvious that no tire rotation was done. I went back into the shop and asked if the rotation was done. I was told yes, but when the mechanic was questioned, he said no. Why? Because I didn't buy new tires. I asked to be called to discuss them making it right. Crickets. Even if they thought the car's tires didn't need rotation, they should have done it because I paid for and scheduled the service OR explained at the beginning of the service why they didn't want to do it. Either would have been good with me. My suggestion is do not go to this Firestone. They cannot be trusted to do the work. If I hadn't questioned them, I never would have known they didn't rotate the tires.

Excellent service and very fair prices! I took both of my Mustangs here, and they are very good at…read morediagnosing everything your car needs, good communication, and very fair prices.

Always very honest and fair. I recently told them what Salem Honda wanted to charge for a job. They…read morequoted a third of the price