I had been booted around by another large glass company who missed both appointments that were…read morescheduled at THIER times not mine. Customer service was so poor that I couldn't wait to get the job done to be rid of them. When they finally arrived at my residence late the installer was so rude that I just told him to leave. These folks were so pleasant from first phone call to completion of the job I was shocked after my previous experience. I have so much confidence in them that I'm going to have them do the glass work on my antique pickup!

I recommend speedy Glass on 13th St. in Salem very highly. Unfortunately, for us we had to use them…read moretwice within 40 days. We happen to get rock chips which required windshield replacement both times. They contacted my insurance for me and handed over the phone to answer a few questions. Justin, the branch manager was efficient, professional, and personable. Jasmine at the desk was also very helpful.

Excellent lube and rapid oil change service performed while I waited. Friendly staff.read more

Excellent Service!!! Every step was without detail and extra time. You'll feel like family!!!…read more Finally an honest business you can relax knowing your business is very appreciated with honors!!! We take all our vehicles and the flush is flushed not just once as with other shops but with 3 times flush for the lowest price around town or for that matter the entire state!!! Your familes budget will not be strained....my opinion is any business that is willing to provide service on a honor system because of the computer system being down and still provided service for the entire day on an honor to return to pay... has been a blessing to our community! It is with Glorious News I felt the need to learn about this business! Old saying goes a bit like this " Snooze you'll Lose ".....

They came to my house on time One man put a new windshield…read moreon my car very efficiently, cleaned up and was gone Very polite and efficient

Worst service I've ever experienced, not to mention shoddy workmanship. Simple windshield…read morereplacement for a Honda sedan, had to be performed in the shop because it had to be re-calibrated after install. First appointment I was blown off by the tech doing the work. Waited at the shop for over 30 minutes before getting notice that he decided to return to Portland. I had this appointment scheduled weeks in advance due to my busy schedule. Technician #2 replaced the windshield but used wrong clips, broke mirror cover, and other clips broke because they were defective and was left with a very noisy ride. Windshield continuously popped and creaked once I got on the road. Thought the adhesive needed time to cure but problem didn't go away. Before all of this, the vehicle was very quiet, all you could hear was the normal road noise. I called back, had to go through warranty services now, was assigned Pablo. We had to do a ride along to confirm noises were from windshield before we could schedule another appointment to have it 'fixed'. He was deafer than a doornail and couldn't hear anything but did confirm the broken mirror cover. He said he'd order one from factory and call me when that came in to get the windshield reinstalled. Weeks went by with no communication and when I called in, they said the claim was closed, said windshield was fine and there were no issues. I called BS on that and asked to speak with regional manager, Coral, who refuses to answer her phone, let alone return a call. She needs to be fired along with Pablo. I was sent Jr. manager Jeremy, who was very eager to win back my business. After yet another ride along he confirmed the noises, actually ordered the mirror cover (which had the broken clips still inside them). He also observed the shoddy install with the wrong clips, replacing them and other ones that had broken. He performed a bunch of other tests to make sure it was sealed properly, which it was. The ride home was quiet.....at least for ten miles. The noise returned and I recorded the audio. I contacted Jeremy, explained the noise was back and sent him the audio clip. He said he could faintly hear the popping and would like to schedule yet another appointment to confirm and reinstall the windshield. I have a long message history of Jeremy promising to finally do a mobile visit to my place of work to reinstall the windshield and clips so I didn't have to waste even more time at the shop. He said he'd even bring a spare windshield just in case he broke the one on there when we pulled it off. Two days before the appointment he directed me to go to the local Honda dealership to see if they could tell me where the noise was coming from and if this was a known issue with the vehicle. I thought this was strange but called the dealership nonetheless but was told they'd charge $185/hr. for any diagnosis performed. They also informed me that there was nothing special or particularly unusual about replacing these kinds of windshields. I called Jeremy back, informed him that unless they were paying for this service, it wasn't going to happen. Later that day I received a standard message from his company that the warranty repair was complete and there were no issues with the original install. He no longer took my calls or responded to my messages. Calls to Coral remain unanswered an nobody is being accountable for this horrible install. As of now, I'm left with a ruined vehicle in that the windshield constantly makes popping/creaking noises, which will only get remedied once they reinstall the windshield properly with all the correct fasteners. Can't tell you how pissed off I am. DO NOT EVER USE THIS COMPANY!!!! I've had 5 windshields replaced and I've NEVER had ANY issues with them. Zero noise, zero defects, nothing!!! I've asked for a refund and will be pursuing legal action on this. By far the worst customer service in standing by your company's product and services. Never been lied to my face like this before, then they double-down. Bunch of crooks, hope they go out of business. If you're an auto-body shop that uses these clowns, know that they're tarnishing YOUR reputation as well. You need to find someone else to contract with before it's too late!!!! Original install took place mid-January and now it's end of May and there is no resolution in sight.

Al was a very kind individual that did great work replacing the windshield on my wife's SUV. You…read morecan tell he takes pride in doing an excellent job.

tony was prompt, friendly and efficient. we highly recommend this business!!…read morewe were traveling and needed a new windshield. He came to our hotel and replaced our windshield. thankyou

My son's car got broken into the other night and his driver side window got smashed. I don't live…read morein Oregon so was a bit worried about finding an auto repair shop. I contacted Action Auto Glass this morning and spoke to Bailey. He was so helpful and very nice. I explained what happened, the glass was ordered, and my son is back on the road!!! The service was so fast!! I highly recommend Action Auto Glass if you need help with your car. Thank you!!!

My husband had a big rock fly up from an oncoming vehicle the other day and it cracked his…read morewindshield in his truck so bad it looked like a big " spider" that was definitely going to spread in many directions. He immediately took it over to their Salem location and they ordered the replacement windshield to be there by 2 pm and by 4pm it was ready to pick up! They handled all the insurance part of it quickly and we had zero deductible. No out of pocket expense and the new windshield looks awesome! This is the only glass place we use. Wonderful people and great service! Bailey did a wonderful job!

Thank you guys so much for the awesome price. wonderful customer service. so convenient they come…read moreto your house. I was really impressed.

Excellent customer service! Came out to my house to fix a stuck window & did it within 24 hours…read more Couldn't recommend them more!

Same Day appointment!…read more Service Requested: Cracked Windshield that required replacement. (SUV ) Justin provided superior customer service. My appointment was at 1 pm and was on my home when I noticed the time was 1:19 pm. Great price! Local business in my neighborhood! Please connect with MS Glass if you have any glass repair needs.

Today was our third visit to MS Glass Salem. They repaired rock chips in our Tesla windshield on…read moretwo separate occasions and did a fantastic job. Today we went in with our Ford F350 for two chips ( thanks to Hwy 22 near a quarry) and found as we suspected that the damage was too deep to ensure a successful fill. The manager was a straight shooter and gave a a great price on a total replacement. It was done quickly and expertly. Each time we have stopped in they are friendly and professional. A chip or crack is never a happy moment but having it handled the way the MS Glass team does it takes away some of the pain. Craig and Deb Bateman Lyons OR

I was suprised to see the low rating for this shop so wanted to comment with my excellent…read moreexperience! Gerber is contracted with my insurance company so I was worried to come without vetting my own shop. Unfortunately, we have been in a few fender benders in the last few years so have had to utilize their services quite a few times. Each time the experience was extremely positive! I found Gerber to be responsive, professional, and reasonable! Now, I would choose to come here even if it cost more because their work is amazing. Each time our vehicle came back looking like new, and communication was excellent throughout the process. Don't let the bad reviews stress you out! Thanks Gerber :)

Recently I was in a fender-bender and Gerber Collision was EXCELLENT to work with. I keep my car…read moreIMMACULATE and it has never been in an accident, so I was crushed when someone turned into me. When I reported the accident, I asked my insurance agency about recommendations of who other policyholders were using in the area for body work and Gerber was one that was mentioned. The accident happened on a Sunday, but my car was still driveable so I went in on Monday. When I arrived, the parking was challenging as their space on Broadway is small, but I took it as a good sign that they were busy with all kinds of cars in all kinds of conditions around. One of the account reps greeted me and took a walk around my car with me to see all the damage. They looked at it from all angles and were very thorough. We had a good conversation (note that this is your opportunity to ask questions and point out things YOU see also). I waited while they immediately prepared an estimate. The wait for the estimate wasn't too long and they gave it to me to review. Once my questions were answered, they noted that I would need to get it approved by my insurance adjuster. They immediately sent it to the adjuster, and I called right away and was able to set up a rental car and leave my car at Gerber for them to begin finding parts and working on my car. I was so pleased with the progress that was made in just that one day. Just know that you, as the insured, have responsibilities that Gerber does not, but Gerber will let you know what you need to do. If you do it, you should have no problems with the progress of the car and the work to be done. My car was done in 12 days. As you may have surmised, I'm SUPER picky. I was worried that because I have a rather rare factory paint color (dark Olive metallic) I was worried that it wouldn't match. To my surprise it was PERFECT. The account rep in the beginning, when walking the car, said they had a really good paint department and that it was a challenging color, but talked about how they match paint and build layers. I was skeptical, but it was not necessary. It is truly an absolutely PERFECT paint match. I can't tell between the old and new paint. The damage was to my right front fender and passenger door. So not small areas, and with the rest of the car not being damaged, you would have noticed if the paint was 'off' even one little bit. Lastly, the passenger door was unable to open as the fender was pushed in and behind it. I asked them to make sure the door didn't squeak at all and was in perfect shape (as it had been before the accident). It turned out the door was not damaged, but when I picked up the car and looked it over before taking possession (they ask you to do that), I noticed the edge of the door was about a 1/6-1/8 of an inch below the edge of the new fender (yes, I'm picky and notice the most minute details that are 'off'). I went in and the office manager went back with me to see it and he said absolutely no problem to fix that. I did have to make another appointment, but they had it fixed in about 15 minutes. I was nervous about the fix as it was SO minor and everything looked so good that I didn't want to screw things up. But I knew it would have bothered me forever if I hadn't gotten it done. They did an EXCELLENT job. It now lines up evenly with the fender, just like before the accident. I highly recommend Gerber Collision. They were personable and professional and helpful in an extremely stressful time. They listened to my concerns and answered the innumerable questions I had, and weren't upset with my 'preciseness':). Plus, they ACTUALLY gave me my car back in pre-loss condition - which was my primary goal!

This was my second appointment with this business. My first visit was a five star visit and my…read moresecond visit was a 10 star visit. Brandon and his crew respected my appointment time took care of my tire which had to be replaced and gave me a comfortable place to wait for the service on my Honda CRV. Their customer waiting area offered coffee, tea, snacks, and I believe a television. Who could ask for more? Also, I had five lights on my dash that came on when I ruined my tire hitting a curb. The guys reset the warning lights and replaced my tire with a newer tire. I was out of there in 45 minutes. Typically in my old place of business that I used I was there 3 to 4 hours waiting for similar services. My time is precious just as theirs is. Brandon was polite. The customers service was important to him. Thank you, Brandon and guys in the shop who took care of this customer. As I was ready to leave and pay my bill, Brandon said "No Charge". What? Wait I need to write you a check no ma'am no charge today I was blown away. This business is my new go to for tires repairs, and anything else my Honda will need in the future.. thank you guys I'll be back

Really outstanding service and communication with the multiple staff I worked with. They went above…read moreand beyond to make sure my repairs were thoroughly addressed and were fair with their pricing.