I had been booted around by another large glass company who missed both appointments that were…read morescheduled at THIER times not mine. Customer service was so poor that I couldn't wait to get the job done to be rid of them. When they finally arrived at my residence late the installer was so rude that I just told him to leave. These folks were so pleasant from first phone call to completion of the job I was shocked after my previous experience. I have so much confidence in them that I'm going to have them do the glass work on my antique pickup!

I recommend speedy Glass on 13th St. in Salem very highly. Unfortunately, for us we had to use them…read moretwice within 40 days. We happen to get rock chips which required windshield replacement both times. They contacted my insurance for me and handed over the phone to answer a few questions. Justin, the branch manager was efficient, professional, and personable. Jasmine at the desk was also very helpful.

Same Day appointment!…read more Service Requested: Cracked Windshield that required replacement. (SUV ) Justin provided superior customer service. My appointment was at 1 pm and was on my home when I noticed the time was 1:19 pm. Great price! Local business in my neighborhood! Please connect with MS Glass if you have any glass repair needs.

Today was our third visit to MS Glass Salem. They repaired rock chips in our Tesla windshield on…read moretwo separate occasions and did a fantastic job. Today we went in with our Ford F350 for two chips ( thanks to Hwy 22 near a quarry) and found as we suspected that the damage was too deep to ensure a successful fill. The manager was a straight shooter and gave a a great price on a total replacement. It was done quickly and expertly. Each time we have stopped in they are friendly and professional. A chip or crack is never a happy moment but having it handled the way the MS Glass team does it takes away some of the pain. Craig and Deb Bateman Lyons OR

Just because the insurance company makes it easy to use safelite, you don't have to use it! Shop…read morearound. It took me like 15 min to find wuality work elsewhere. The customer service goes a long way, and this place is lacking that. What the heck happened to being polite. How is it that these gals behind the desk can have so much negative attitude. I'm over rudeness, I'll go to a shop out of town to be treated with respect. Like, it takes nothing to be nice. The one gal was polite, but the one sitting at the desks attitude just trumped even the nice gals niceness.

I booked my appointment through USAA. I arrived for my appointment and Alex assisted me within a…read morecouple minutes. He explained the process and length of time it would take. He kept me updated throughout the process and even called to let me know that he was about 10 minutes away from completion so I could walk back from the coffee shop. He was very thoughtful. He then covered all the details about the importance of care for the windshield over the first 48 hours. The street appearance of the shop isn't great, but the service and quality of the work was outstanding. ** Alex has an amazing voice with the tone and timber of a radio host or sports announcer.

Thank you guys so much for the awesome price. wonderful customer service. so convenient they come…read moreto your house. I was really impressed.

Excellent customer service! Came out to my house to fix a stuck window & did it within 24 hours…read more Couldn't recommend them more!

AI provided the perfect and cheap service! He saved my totally smashed windshield glass and my…read morecar! His service is so detailed , so quick and so high quality!

We had a amazing experience working with Al to repair a moonroof that has been leaking on a car for…read moreseveral months. He was professional and reassured me when I called that he knew exactly what to do for the issue (which I was a little hesitant to believe since I had called many auto shops to try and get the issue fixed and they would not work on it). He was ready for us when we arrived and diagnosed and fixed the issue in about two hours. We drove away relieved and with a non-leaking sunroof. Highly, highly recommend!

I chose Tiptons from a reference by a friend. This is a small local shop, which I prefer to use. I…read morestopped in the shop and made arrangements to have my windshield replaced. We set the date and I dropped my rig off that morning, they have a convenient key drop for early drop offs. Vehicle was done when promised. Vehicle was clean when done and receptionist gave me instructions to ensure windshield would stay intact. Staff was friendly. Price was decent and comparable and invoice provided with detailed breakdown of charges.

From the owner: When you need windshield repair, window leak repair, custom glass work, and other auto glass…read moreservices, you can depend on us.You can trust our locally-owned and operated company. Windshield repair, Window leak repair, Glass services, Mobile service, Insurance claims, Vehicle window repair, Auto glass services, Antique car restoration.

He came out to do a fill on a small windshield rock chip. In the process he broke the windshield…read more When asked about working with us on a replacement, he told us to use our insurance and take the hit on a comprehensive claim. Then wanted to charge us $400 more than another company. He was quite rude and dismissive about the entire ordeal. So much for supporting a local business.

I have used one other location in this area and my windshield cracked within a month because of a…read moreminor rock. The people at that location were not friendly and almost seemed like I was a bother. I tried The Glass Man to replace that windshield and this Team was on the ball. They were helpful and friendly. They came to my work and installed the windshield and it held up until a real rock impacted the windshield. I am coming to them again for that windshield and will continue to in the future!

Eric was very professional and did an excellent job on the repairs. his communication was excellent…read moreand he arrived on time. very friendly nice would definitely recommend

Like many others, I had the unfortunate event of having a rock hit my windshield while driving on…read morethe highway. I called to get a quote for a repair and talked with Eric, he was very kind and very communicative throughout the process. My windshield was fixed within 24 hours of making contact, and it was done at my work place which was extremely helpful. I was very impressed with how quickly and easy it all went, plus very affordable!