I had been booted around by another large glass company who missed both appointments that were…read morescheduled at THIER times not mine. Customer service was so poor that I couldn't wait to get the job done to be rid of them. When they finally arrived at my residence late the installer was so rude that I just told him to leave. These folks were so pleasant from first phone call to completion of the job I was shocked after my previous experience. I have so much confidence in them that I'm going to have them do the glass work on my antique pickup!

I recommend speedy Glass on 13th St. in Salem very highly. Unfortunately, for us we had to use them…read moretwice within 40 days. We happen to get rock chips which required windshield replacement both times. They contacted my insurance for me and handed over the phone to answer a few questions. Justin, the branch manager was efficient, professional, and personable. Jasmine at the desk was also very helpful.

Eric was very professional and did an excellent job on the repairs. his communication was excellent…read moreand he arrived on time. very friendly nice would definitely recommend

Like many others, I had the unfortunate event of having a rock hit my windshield while driving on…read morethe highway. I called to get a quote for a repair and talked with Eric, he was very kind and very communicative throughout the process. My windshield was fixed within 24 hours of making contact, and it was done at my work place which was extremely helpful. I was very impressed with how quickly and easy it all went, plus very affordable!

My son's car got broken into the other night and his driver side window got smashed. I don't live…read morein Oregon so was a bit worried about finding an auto repair shop. I contacted Action Auto Glass this morning and spoke to Bailey. He was so helpful and very nice. I explained what happened, the glass was ordered, and my son is back on the road!!! The service was so fast!! I highly recommend Action Auto Glass if you need help with your car. Thank you!!!

My husband had a big rock fly up from an oncoming vehicle the other day and it cracked his…read morewindshield in his truck so bad it looked like a big " spider" that was definitely going to spread in many directions. He immediately took it over to their Salem location and they ordered the replacement windshield to be there by 2 pm and by 4pm it was ready to pick up! They handled all the insurance part of it quickly and we had zero deductible. No out of pocket expense and the new windshield looks awesome! This is the only glass place we use. Wonderful people and great service! Bailey did a wonderful job!

Al was a very kind individual that did great work replacing the windshield on my wife's SUV. You…read morecan tell he takes pride in doing an excellent job.

tony was prompt, friendly and efficient. we highly recommend this business!!…read morewe were traveling and needed a new windshield. He came to our hotel and replaced our windshield. thankyou

Same Day appointment!…read more Service Requested: Cracked Windshield that required replacement. (SUV ) Justin provided superior customer service. My appointment was at 1 pm and was on my home when I noticed the time was 1:19 pm. Great price! Local business in my neighborhood! Please connect with MS Glass if you have any glass repair needs.

Today was our third visit to MS Glass Salem. They repaired rock chips in our Tesla windshield on…read moretwo separate occasions and did a fantastic job. Today we went in with our Ford F350 for two chips ( thanks to Hwy 22 near a quarry) and found as we suspected that the damage was too deep to ensure a successful fill. The manager was a straight shooter and gave a a great price on a total replacement. It was done quickly and expertly. Each time we have stopped in they are friendly and professional. A chip or crack is never a happy moment but having it handled the way the MS Glass team does it takes away some of the pain. Craig and Deb Bateman Lyons OR

These guys did a first rate job and had the best prices. They were on time, polite and efficient…read more Highly recommend.

We were so impressed with this company! He told us if we have any issues with the window he will be…read moreright out to handle it. I called a major window repair company and it was twice as much. Guaranteed we will use and reccomend him in the future!

Thank you guys so much for the awesome price. wonderful customer service. so convenient they come…read moreto your house. I was really impressed.

Excellent customer service! Came out to my house to fix a stuck window & did it within 24 hours…read more Couldn't recommend them more!

They came to my house on time One man put a new windshield…read moreon my car very efficiently, cleaned up and was gone Very polite and efficient

Worst service I've ever experienced, not to mention shoddy workmanship. Simple windshield…read morereplacement for a Honda sedan, had to be performed in the shop because it had to be re-calibrated after install. First appointment I was blown off by the tech doing the work. Waited at the shop for over 30 minutes before getting notice that he decided to return to Portland. I had this appointment scheduled weeks in advance due to my busy schedule. Technician #2 replaced the windshield but used wrong clips, broke mirror cover, and other clips broke because they were defective and was left with a very noisy ride. Windshield continuously popped and creaked once I got on the road. Thought the adhesive needed time to cure but problem didn't go away. Before all of this, the vehicle was very quiet, all you could hear was the normal road noise. I called back, had to go through warranty services now, was assigned Pablo. We had to do a ride along to confirm noises were from windshield before we could schedule another appointment to have it 'fixed'. He was deafer than a doornail and couldn't hear anything but did confirm the broken mirror cover. He said he'd order one from factory and call me when that came in to get the windshield reinstalled. Weeks went by with no communication and when I called in, they said the claim was closed, said windshield was fine and there were no issues. I called BS on that and asked to speak with regional manager, Coral, who refuses to answer her phone, let alone return a call. She needs to be fired along with Pablo. I was sent Jr. manager Jeremy, who was very eager to win back my business. After yet another ride along he confirmed the noises, actually ordered the mirror cover (which had the broken clips still inside them). He also observed the shoddy install with the wrong clips, replacing them and other ones that had broken. He performed a bunch of other tests to make sure it was sealed properly, which it was. The ride home was quiet.....at least for ten miles. The noise returned and I recorded the audio. I contacted Jeremy, explained the noise was back and sent him the audio clip. He said he could faintly hear the popping and would like to schedule yet another appointment to confirm and reinstall the windshield. I have a long message history of Jeremy promising to finally do a mobile visit to my place of work to reinstall the windshield and clips so I didn't have to waste even more time at the shop. He said he'd even bring a spare windshield just in case he broke the one on there when we pulled it off. Two days before the appointment he directed me to go to the local Honda dealership to see if they could tell me where the noise was coming from and if this was a known issue with the vehicle. I thought this was strange but called the dealership nonetheless but was told they'd charge $185/hr. for any diagnosis performed. They also informed me that there was nothing special or particularly unusual about replacing these kinds of windshields. I called Jeremy back, informed him that unless they were paying for this service, it wasn't going to happen. Later that day I received a standard message from his company that the warranty repair was complete and there were no issues with the original install. He no longer took my calls or responded to my messages. Calls to Coral remain unanswered an nobody is being accountable for this horrible install. As of now, I'm left with a ruined vehicle in that the windshield constantly makes popping/creaking noises, which will only get remedied once they reinstall the windshield properly with all the correct fasteners. Can't tell you how pissed off I am. DO NOT EVER USE THIS COMPANY!!!! I've had 5 windshields replaced and I've NEVER had ANY issues with them. Zero noise, zero defects, nothing!!! I've asked for a refund and will be pursuing legal action on this. By far the worst customer service in standing by your company's product and services. Never been lied to my face like this before, then they double-down. Bunch of crooks, hope they go out of business. If you're an auto-body shop that uses these clowns, know that they're tarnishing YOUR reputation as well. You need to find someone else to contract with before it's too late!!!! Original install took place mid-January and now it's end of May and there is no resolution in sight.