My vehicle decided it didn't want to start anymore. That's unfortunate…read more
I called my Roadside Assistance people, who contacted three different towing companies before BC Towing was assigned and confirmed that they would come to pick up my truck.
Upon arrival, I met the driver at the front gate and he didn't have a problem getting in. My apartment complex has assigned parking for tenants and very small, covered spaces. Because of the car that parks next to me, when I park at night I tend to be VERY close to the pillars that support the structure. It's no big deal for me to get in and out of; I'm used to it. However, with the confines of the parking lot and the space involved, the driver got out, looked at how close the truck was to the side, and commented, "Well, I always enjoy a challenge."
What followed can only be described as a complex dance on par with some of the finest ballet theater I've ever seen. He used some skids or something on the back wheels, his winch, and the flatbed, and managed to move my truck at an angle, back it out, and get it up on the flatbed with very little fuss, determined and efficient movements, and absolutely no damage or scrapes. There wasn't even any cringe moments where we weren't quite sure what would happen.
The man was literally an artist in getting the vehicle away from obstructions and up on the flatbed.
When that was done, he confirmed where I was taking the vehicle for repair and commented that it was a reliable and trustworthy shop. He recommended a few other shops, along with anecdotes, that could be considered for the future (for particular vehicles, none of which I own). He didn't disparage any shop, but only pointed out a few positive experiences he'd had for himself or other customers.
When I gave him the keys, he gave me a quick reminder to make sure I only dropped off vehicle keys; not home, work, or other personal sets. Not that there was a concern, but just as a commonsense kind of thing. I appreciated his thoroughness.
I didn't get an option on towing companies for this use, but I was impressed and appreciated the quick and effective tow of my vehicle. I had excellent customer service and a fine experience. Vehicle was delivered where I asked, without issue, and he even confirmed with the shop on where to put it so that they wouldn't have any concerns and would know that it had arrived, even if I hadn't been present.