Update 12/19/2023…read more Someone from the shop named Chad Thibodeau called me from 503-804-6041 claiming to be higher up the chain at the body shop. At the time i was unable to answer my phone. I returned the call when it was convenient for me and its been 2 days since i left him a message and no call back yet. Jist dropped my car off to Honda for my seatbelt repair to find that my estimate from this body shop was a cut corner estimate. Horrible shop. 100% do not recommend! Be careful they will.screw you over and not take your repairs seriously. Very unprofessional. This place is nothing but liars and swindlers.

Hi Justin. Thank you for your response. It is very…read moredisappointing that you would write 2 completely different responses, one to me directly and one publicly. They didn't align. The responses evaded responsibility and don't represent the level of integrity you had claimed to have. I have attached the message you sent me in an attempt to be more transparent with the community than you are willing to be. In response to your attached private message: You state that you had saw me walking or skating a block and a half away. Well which one was it? It sounds as though you are unsure. Also, you stating that you had no reason to believe that I was bringing in a vehicle was based off of me both arriving as well as leaving on a skateboard. How could you have determined that if I hadn't left yet, but had already been denied? My girlfriend was waiting in the car for me. At this point you are calling me a liar about having my vehicle with me. I had drove down from Carlton....not skated. We are also happy to provide the rest of the community the title of our Escalade, that you continually attempt to accuse me of lying about. Why would you make a customer PROVE they are a customer before willing to engage. That's not good business. Can you please explain, not just to me, but the rest of the community reading this, how vandalism and late night calls is in any way associated with my personal interaction with your business? It only excuses your prejudicial discretion. You state Covid-19 as your last ditch effort to express why you were as informing as you were. Justin, none of you where wearing masks. That would be a good start if you would like your actions to reflect your excuses. I will not be editing or removing my review because of your inability to take responsibility to some bad judgement was clearly evaded. I hope no one else has to feel the way you made me feel. Take responsibility and do better. Your community deserves it. -Casey Harrison

Beautiful work on the truck. Five stars for that. *****…read more But.... I got to pay them 3% Surcharge for paying with a credit card. Zero stars for that, since credit card processing fees are considered a normal business expense that is tax deductible. Hence, they did a bit of double dipping. I did send them information and asked that they share with their accountant (who should know these things) and will hopefully convince them not to punish people for using a credit card.

The car looks perfect! Great work. And excellent customer service. You finished it ahead of your…read morepromise date. Thank you. I enjoy supporting locally-owned, locally run businesses like yours.

My Audi came back to me better than new. These guys are awesome and so easy to work with…read more Repairs done very thoroughly and kept me posted through the process. Paint was flawless and the even detailed the inside and out of my vehicle. When I picked it up it was like getting a new car. Service was amazing, so friendly and worked well with my insurance company. I would 100% recommend this LOCAL Family business!

They took my car two weeks ago, stating that they needed to order parts…read more Next they said that they were waiting for the insurance company to approve the estimate. They gave us a Ford Escort loaner and have my one year old Subaru Solterra which they are periodically driving (my phone app tracks this) They should have NOT taken my car until the parts were delivered and ready to be installed The Ford Escort loaner is eating up gas and isn't robust enough to haul heavy shipments to UPS. They still have NOT given us an ETA as to when my car will be ready. I will never use this place again.

This was after the repairs were "done" they instead of fixing my car they created more damage. I…read morementioned it to the manager and he just shrugged his shoulder. I told my insurance (allstate) that i was concerned that they would do more damage. They said the district manager will look after your car and everything will be great. The last photo is "everything great" and "watched over". So if you go here you WILL get more damage done than repairs. This was on hoyt st I got hit two times in the a day. So I had 2 repairs at the same time. Before i went my driver window worked. After it didn't work. (They tried to say preexisting) I had pictures of it working AT the accident, they also made my key not work in the door. And i had rear damage. They didn't do the back bumper correctly. It wiggled and was soft. When I inspected it more they forgot a shock exorbitant in the bumper. I went back and the general manager said my 2014 car was so new nissan says it's not needed anymore. So my car is so old the window wont work but so new they are changing things? I went to nissan of salem to check. There have been no changes to the bumper and it's a safety thing. So I was lied to about the safety of my car. This was lewis st. This all happened in a 2 month period.

Autumn was awesome! Very friendly and professional! we have worked with Caliber Collision in…read moreSouthern California before moving to Oregon 6 years ago. We were so happy to find Caliber is here in Oregon and is just as great here as they are in Southern California.

We just had my husband's handicapped van repaired here and they did such an awesome job! He was…read morestuck home until it was repaired. They fixed it in 3 DAYS because they knew how dependent he was on his van! The workmanship was exceptional! They were so friendly and helpful. We cannot recommend them any higher! Take your car to them, you won't be sorry!

Recently I struck a deer and did about $2500 damage to the front of my truck. I took it to…read moreJackson's on the recommendation of some friends who had work done there before. They were very easy, knowledgeable and convenient to deal with and handled their end directly with my insurance company. The result of their work was the front of my Truck looks as good if not better than when I bought it new! In addition i was extremely impressed that in addition to the repair work, they completely detailed my truck inside and out. Kudos to all the staff and management of Jackson's Auto Body for an exceptional result! I highly recommend them.

On March 29 of this year, I was driving from my home in Bellevue, WA to my sister's home in Salem,…read moreOR. When on HWY 205, my car was rear-ended in a 5-car pileup. I was able to drive it to my sister's house but knew it needed significant body repair. The next day, upon my sister's 100% recommendation, we took my car to Traditional Auto Body & Paint in West Salem. We arrived before the shop was open but Susan came to us and said, "Come inside where it is warm, to wait for the technicians." This much-needed kindness set the tone for five weeks of incredible care and patience. Jonathan Mayorga, Robert Anderson, and all the technicians paid attention to my unique/personal situation in dealing with insurance, my health issues and even getting back home. The professional expertise given to repair my car motivates me to post a FIVE STAR review AND 100% recommendation for TRADITIONAL AUTO BODY & PAINT. The initial examination of my vehicle was thorough, and details were well explained to me. I was updated frequently via phone calls and email regarding estimates and insurance coverage. The full repair of my car was completed in a timely manner, done to my 100% satisfaction, and was cleaned, inside and out, better than it has ever been. I was pleased to be given a detailed report of all the repair that was done, so that I will be able to share this with my repair shop in Bellevue, WA. I certainly do not wish the necessity of auto repair for anyone but, if the occasion does occur, I would highly recommend TRADITIONAL AUTO BODY & PAINT, Salem, Oregon. My sincere thanks to all professionals there! Roberta Mock

I would absolutely recommend this place! Needed an estimate to repair my car from an accident…read more Caliber Collisions do the online estimator, but I wanted an in person inspection. Was able to make an inspection appointment same day. Really friendly people throughout entire process! Helped me communicate with the insurance and explained everything well to me. They gave me a call with an update after a week they had my car, which I really appreciated. Car was done when they estimated. Picked up car same day they called. Jonathan and Hunter were really great to work with. They even went out of their way and fixed a pre-existing scratch, which made me really happy. They cleaned my car inside and out, which I was not expecting. Will absolutely come back. Thank you!

Ramone and Sandra were so helpful and professional. The work that was done was excellent and the…read morecar was completed on time. Ramone even had us bring the car back a month later and gave it a complete detail. This vehicle looks brand new.

Emailed for a quote about getting some scratches/scuff marks repaired on my car. Received one…read moreinitial response asking for the pictures and VIN number of my car shortly after I submitted the request on their website. After replying with the pictures, VIN, and also letting them know that I could come in person if needed. Two days passed, still no response so I sent a follow up email asking if anything else was needed/if the pictures sent alright. It has now been a week and I still have not heard back. What was supposed to just be a simple paint patch job has now set me back a week. Do not recommend if you want quality customer service in a timely manner.

Hoyt location: The worst work and the slowest work I have…read moreever received!! Had my truck for three and a half weeks and wasn't even fixed completely when I got it back. Took it back and it's been sitting there not touched for two weeks and no one thought to call to tell me there was an issue. Went and picked it up today. A hose was dangling from the underneath. Nice. They told my insurance company it wasn't safe to drive. Then why did they send it home the first time saying all repairs were complete?? I took it back to them because they didn't fix the bumpers or the windows or the running board. My claims officer called them and asked why all of a sudden it wasn't safe? They said that was incorrect information. Super mad! I'll go somewhere else for the rest of the repairs. The office ladies are very nice though, the only positive thing I have to say.

The work itself seems OK, but the shop is very disorganized. I scheduled an appointment for repairs…read more(insurance) about a week and a half in advance, but when I showed up to drop my vehicle off, they didn't seem to be expecting me and told me they'd call back later that day to let me know when to expect my vehicle back (I had earlier been told it would take 2-3 days because the damage was fairly minor). No one returned my call, and when I called back the following day, they told me it would be at least 2 weeks to get my vehicle back. Only after threatening to take my car to another shop, they "fast tracked" me and got it done within the week. To top it off, the woman at the counter does not know how to wear a face mask properly. Needless to say, I won't be returning.

They did amazing work on my vehicle after I had a car accident. My insurance recommended them and I…read morefigured give them a shot. They were super communicative throughout the whole process, easy to work with, and even wash and vacuumed my whole car and placed all my items neatly in a box for me! And trust me, my car definitely needed to be cleaned would definitely recommend them and come back to them in the future if needed

I can't recommend Innovation Auto in Woodburn enough! Always responsive, prompt, professional,…read morecourteous and above all my Telsa was fixed right the first time. Aaron and Luke really went the extra effort in communication - I never felt like I was just "another customer".