Update 12/19/2023 Someone from the shop named Chad Thibodeau called me from 503-804-6041 claiming to be higher up the chain at the body shop. At the time i was unable to answer my phone. I returned the call when it was convenient for me and its been 2 days since i left him a message and no call back yet. Jist dropped my car off to Honda for my seatbelt repair to find that my estimate from this body shop was a cut corner estimate. Horrible shop. 100% do not recommend! Be careful they will.screw you over and not take your repairs seriously. Very unprofessional. This place is nothing but liars and swindlers. read more

Hi Justin. Thank you for your response. It is very disappointing that you would write 2 completely different responses, one to me directly and one publicly. They didn't align. The responses evaded responsibility and don't represent the level of integrity you had claimed to have. I have attached the message you sent me in an attempt to be more transparent with the community than you are willing to be. In response to your attached private message: You state that you had saw me walking or skating a block and a half away. Well which one was it? It sounds as though you are unsure. Also, you stating that you had no reason to believe that I was bringing in a vehicle was based off of me both arriving as well as leaving on a skateboard. How could you have determined that if I hadn't left yet, but had already been denied? My girlfriend was waiting in the car for me. At this point you are calling me a liar about having my vehicle with me. I had drove down from Carlton....not skated. We are also happy to provide the rest of the community the title of our Escalade, that you continually attempt to accuse me of lying about. Why would you make a customer PROVE they are a customer before willing to engage. That's not good business. Can you please explain, not just to me, but the rest of the community reading this, how vandalism and late night calls is in any way associated with my personal interaction with your business? It only excuses your prejudicial discretion. You state Covid-19 as your last ditch effort to express why you were as informing as you were. Justin, none of you where wearing masks. That would be a good start if you would like your actions to reflect your excuses. I will not be editing or removing my review because of your inability to take responsibility to some bad judgement was clearly evaded. I hope no one else has to feel the way you made me feel. Take responsibility and do better. Your community deserves it. -Casey Harrison read more

Trachsel Body & Paint - This is the response I received to the initial review. Let's please do better Justin. - Body Shops Near Me - Salem, Oregon

BE WARNED - the majority of these reviews are from when ithis shop was Trachsel and it has since been bought out by Mackin's auto body as of September 2023. Mackin's Auto Body is the auto body shop people warn you about, see other reviews. My car was there for over 7 months for a minor repair from a rear end collision. I had to continue to call and go there to try and get my car finished and returned. Numerous times there were mistakes and things that were not completed. One time we arrived at an appointment to pick up the car and the battery was dead. They also left the trunk open and the entire trunk is now filled with mold. (no they did not clean it) Next time we went to pick it up and the hood did not line up or sit flush with the body. Again had to leave without the car. Today we went to pick it up and were told we had to pay the $500 deductible to Mackin's and to sign over an insurance check to Mackin's auto body, however Mackin's refused to give use the paperwork with the lifetime warranty Mackin's claims to warranty their work with. They threatened to put a lien on the car if we did not pay. Upon getting the car home we found out one of the head lights that used to move when you turned the car was replaced with a headlight that was cheaper and doesn't move. Not only were we without a car for over 7 months the work was sloppy and apparently has no warranty. The GM (Shad) is rude and condescending and has no desire to serve his customers and meet in the middle to make sure the customer is happy or to do that right thing. I tried to call one of the other Mackin's auto body shop's (giving the new Salem Store multiple opportunities to fix things) and the operational manager refused to call me back or help. He said I would have to deal with Salem. At the end of the day this is a very large and expensive mistake. DO NOT MAKE THE SAME mistake. Go to another body shop. read more

Had to repair my left bumper. Eric came out assisted me quickly. Gave me a great estimate and was very honesty in what could have been a heftier price tag (thankfully not). Explained the process to me clearly and gave me updates. Furthermore, they were booked until September but I was leaving back to Arizona in two weeks and Eric still got me in. No complaints and great customer service. My car looks better now compared to when I bought it. They did an excellent job and Eric is the man! Highly recommend! My uncle is a big car and also recommended them. read more

They were the friendliest and most professional business that we ever had the pleasure to deal with in Salem.. The body work done on our BMW looks perfect and we would definitely go back to them for any auto body needs. read more

They are a Great Company. Their prices are quite reasonable for both parts and labor. I had first gone to them back around 2014 when someone backed into my Buick and they were highly recommended by a friend I just had my Mazda CX-5 fixed as I backed into a plow doing a temporary job. I dropped my car off on Tuesday 10/20/20 and it was ready today 10/23/20. Greg who I dealt with knew I was uncomfortable with how me seats got stained as I asked him if he knew anyone who did detailing. He gave me a recommendation, however, he worked on the inside of my car himself at no charge and has them looking much better until I can get it detailed. Their prices are reasonable and they are 150% for the customer. I highly recommend them if you need any car repairs or a paint job. My car looks new again. read more

Went in for a estimate which I liked I called back later that afternoon to schedule.They got me in with an appt fairly quick they do get busy and they finished same day earlier than estimated.Car is fixed I am a happy customer I would recommend them highly read more

We have had Trachsels work on our vehicle in the past and now are getting another estimate. They are very friendly, respectful and do excellent work. read more

Exceptional quality and care taken with a truck that has been in the family for generations! We had been wanting a new paint job for this special truck for a while and knew that Trachsel had the best reputation in town. We were very fortunate to be able to have the paint job done at Trachsel as they don't normally do this type of job, but because they made it a priority to keep their employees employed during the COVID-19 pandemic, they made an exception. My expectations were high and they did not disappoint! Our old Toyota is as shiny as the day it rolled off the assembly line. This truck will be in our family for many generations to come thanks to Trachsel! read more

Trachsel Body & Paint - Body Shops Near Me - Salem, Oregon

I highly recommend these guys. My parked car was hit by a drunk driver and the damage wasn't horrid, mostly cosmetic damage on back bumper but they made my car good as new! Greg is amazing, I got updates often and they finished the body work more quickly than expected! I was quoted a week maybe longer but they had me all fixed up in 4 days! read more

This is an amazing company wonderful customer service quick and thorough car estimate. I look forward to returning for the work on my car.

5 stars because these guys are AWESOME!! Greg was especially awesome because he's who worked with me, and my insurance. He was understanding when I couldn't bring my car in during the month of December, and scheduled me out further. They did incredible work. They really worked for me and not my insurance. The customer service was like I was being served on a silver platter, and that my business was appreciated. These guys love their jobs, you can see it on their faces, and reflects highly on their customer service. My insurance adjuster also missed some damage that was supposed to get fixed, and I brought my car back, and again, was treated extremely well, Greg made an adjustment with insurance and the whole thing was smooth like butta. I HIGHLY recommend taking your car to Trachsel Body and Paint! Greg's the man. read more

I have used Traschel for several cars, excellent service, great rates, both when I need work on my cars or when handled by my insurance. Nels and Greg always take care of my cars' issues when I pull up; I use them exclusively for my auto body needs. They have also installed a new window regulator on a car, and many accessories, in addition to auto body repair. Brian and his team have it clicking on all cylinders, an excellent shop, an excellent team and great people that always greet me and make me feel like part of their family, I trust them with all my cars and auto body needs, I highly recommend them and give them my highest rating!!! Their new location in the old BMW store is convenient and professional, easy in/out access, they even drop me up and pick me up from work. You won't be disappointed with their excellent service and work! read more

I came from the wildly rude and hostile Hyundai Body and paint where I felt I was getting scammed with a 200.00 quote to fix my rear spoiler. I didn't have an appointment, the Trachsel crew were clearly busy but they still made me feel like family. They took a quick look, pulled the car in and in less then 20 min had the problem fixed, plus they did a little repair to my undercarriage (which Hyundai claimed they had already fixed). They even washed and vacuumed my car! When I asked how much for the work, they smiled and simply asked for my future business. Respectful, kind and generous staff who offers, hands down, the best customer service... that's what you can expect to find here. read more

The staff at Trachsel were very helpful. When I called to ask questions there was always someone available to help. They fixed my car back to brand new, you would never know it was in a wreck. Thanks everyone! read more

Today was my second (fantastic!) experience with Traschel. The staff are kind and listened well to meet my needs. Service was thorough, flawless, and ultra-fast. The best part: I am certain I can trust that Brian (the owner) and his guys are honest and will always offer outstanding, upstanding service with fair rates. I look forward to working with Traschel to ease my headache when I have future car woes. read more

This is where you want to have your car repaired. Confidence is key and these guys know what they are doing. Took care of me from my "um what do I do now?" phone call to me walking out the door happy. Amazing service. Old school status that you just rarely see these days. Hope you are not in a wreck, but if you are have Trachsel fix your car. read more

Nels,Greg, Brian and the rest of the guys at Trachsel have taken great care of my cars for years. I just got my F150 back from fixing the ding, and it is just like new! Even better, the whole rig looked shiny from top to bottom. Thanks guys! read more

Needed some touch up paint work on my gloss black '05 Mercedes. I couldn't be happier with the help I received.

Ok. The craziest thing...someone scraped my near new black Mini Cooper. It happened Christmas Day. The car was to be sold or traded in after I got back to Oregon. To get to the point, I did not want to make a claim. Took it to another place; Traschel was "my 2nd opinion!" Glad I went! Boy oh boy! Greg looked at my car. Said lets see if we can reduce it by buffing & detail products. I was not convinced. But hey? Why not try? So it did take elbow grease. Took time. But guess what? The reviews they have are deserved. It came out!!!!! Totally. Saved me $300 - $1500. Greg refused a tip. They specialize in application of Mini authentic striping. (They buy the decal from Mini) do yourself a favor and at a minimum give these honest experienced professionals a shot at an estimate. You might be shocked. I was! No work needed! I'm still in shock. Kudos to Traschel for having integrity and REALLY looking out for your customers! Say Theresa sent you and you read it here. Your in good hands at Traschel. Thanks Greg! read more

WE are visiting from California and had a mishap with our rental car. We went to them and they fixed the issue within 10 minutes. Very kind and nice to work with! read more

If your looking for a shop who can do it all, you found it here. They are picky about there work. They can work on anything and make it perfect! Stop looking you found the best around! read more

REALLY great service. fast, honest, and reliable. they did exactly what i needed. highly recommended for awesome prices and great work.