They took my car two weeks ago, stating that they needed to order parts…read more Next they said that they were waiting for the insurance company to approve the estimate. They gave us a Ford Escort loaner and have my one year old Subaru Solterra which they are periodically driving (my phone app tracks this) They should have NOT taken my car until the parts were delivered and ready to be installed The Ford Escort loaner is eating up gas and isn't robust enough to haul heavy shipments to UPS. They still have NOT given us an ETA as to when my car will be ready. I will never use this place again.

They were professional. My car took a little longer than they expected but it was because of the…read moreinsurance company, not them. You can't even tell my car was hit. They matched the color perfectly. I give them 5 stars. Hopefully I will never have to use them again but if needed I will definitely be back. Great job.

What you are about to read is true. I brought my truck in for collision repairs and left deeply…read moredisappointed, disturbed, and shocked by this shop's extreme negligence and absurd behavior. When I first brought the truck in so they could look at it he told me he could do the repair at the amount insurance was offering and said he "doesn't like painting over dents," which gave me confidence the panel would be repaired without dents. After nearly three weeks, the truck came back with sloppy work: Eight areas of visible debris and pinholes in the paint, a visible dent, one trim piece scuffed, tape left on two different areas, and an area that looks like rust wasn't properly prepped before painting. I brought it back to discuss the issues. The owner agreed to a repaint and even said, "I'm surprised you didn't bring it back sooner," suggesting he already knew the work was bad. He also said fixing the dent would be another $300. That's odd since he implied he would repair all of the dents when I first brought the truck in. On the day scheduled for the repaint, I unfortunately had to decline to pay the extra $300 for the dent repair since I already spent $500 and didn't want to put more money into it. I think that made him angry even though he said that was optional. I still expected the other defects to be fixed. While we spoke, he rubbed an abrasive pad across the painted panel as a demonstration leaving about two feet of visible scratches. I then pointed out several repair problems, including a small rust spot that looked like rust in that area had been painted over, and I said in a half joking way, "This spot bothers me for some reason." I was trying to keep the conversation light because I was sensing he was getting angry. He then replied with some insults: "I think a lot of things bother you," accused me of "trying to get free stuff," and said he'd "paint the rust spot if he had enough paint." I was shocked but kept my comments to myself at that point. I left to take the bus home. As I walked, his "enough paint" remark was irritating me, so I returned to the office to clarify what he meant. As we were discussing the situation the receptionist suggested I take my keys and reschedule after things cooled down. I agreed and walked to my truck to leave. As I was leaving, the owner came outside and asked why I was leaving. I told him it was because of what he said. He instantly became extremely angry, told me to "get out of here!" and threatened to punch me in the face. I left and later filed a police report due to that violent threat. Their website states "All our paint services are backed by warranties ranging from limited to lifetime," and that they "take pride in customer satisfaction." I have tried to contact them several times about honoring that warranty and have received no response. I emailed photos of the multiple repair defects to them afterward, asking how they would fix them and received no response. Poor workmanship, insulting comments, and violent threats toward a customer. Avoid this shop at all costs if you value your vehicle and your personal safety.

Excellent work..even fit me into his busy schedule..highly recommend..Kyle very knowledgeable...read more

The worst work and the slowest work I have ever received!! Had my truck for three and a half weeks…read moreand wasn't even fixed completely when I got it back. Took it back and it's been sitting there not touched for two weeks and no one thought to call to tell me there was an issue. Went and picked it up today. A hose was dangling from the underneath. Nice. They told my insurance company it wasn't safe to drive. Then why did they send it home the first time saying all repairs were complete. I took it back to them because they didn't fix the bumpers or the windows or the running board. My claims officer called them and asked why all of a sudden it wasn't safe? They said they was incorrect information. Super mad! I'll go somewhere else for the rest of the repairs. The office ladies are very nice though, the only positive thing I have to say.

Everyone involved did such a great job, I don't know where to start!…read more I obtained five local estimates for damage sustained to my Forerunner, before choosing Lovegrove Collision--and I chose them for many reasons. They got me in right away, I barely even had time to check my phone once I arrived. The estimation process was thorough and professional, he even discovered damage that I hadn't initially noticed. These are professionals. The office manager kept me well apprised, and they finished the repairs in record time, with no loss in quality. I hope that I don't need any body work again, anytime soon, but if I do, I know where I'll go! Five Stars! Highly recommended!

On March 29 of this year, I was driving from my home in Bellevue, WA to my sister's home in Salem,…read moreOR. When on HWY 205, my car was rear-ended in a 5-car pileup. I was able to drive it to my sister's house but knew it needed significant body repair. The next day, upon my sister's 100% recommendation, we took my car to Traditional Auto Body & Paint in West Salem. We arrived before the shop was open but Susan came to us and said, "Come inside where it is warm, to wait for the technicians." This much-needed kindness set the tone for five weeks of incredible care and patience. Jonathan Mayorga, Robert Anderson, and all the technicians paid attention to my unique/personal situation in dealing with insurance, my health issues and even getting back home. The professional expertise given to repair my car motivates me to post a FIVE STAR review AND 100% recommendation for TRADITIONAL AUTO BODY & PAINT. The initial examination of my vehicle was thorough, and details were well explained to me. I was updated frequently via phone calls and email regarding estimates and insurance coverage. The full repair of my car was completed in a timely manner, done to my 100% satisfaction, and was cleaned, inside and out, better than it has ever been. I was pleased to be given a detailed report of all the repair that was done, so that I will be able to share this with my repair shop in Bellevue, WA. I certainly do not wish the necessity of auto repair for anyone but, if the occasion does occur, I would highly recommend TRADITIONAL AUTO BODY & PAINT, Salem, Oregon. My sincere thanks to all professionals there! Roberta Mock

I would absolutely recommend this place! Needed an estimate to repair my car from an accident…read more Caliber Collisions do the online estimator, but I wanted an in person inspection. Was able to make an inspection appointment same day. Really friendly people throughout entire process! Helped me communicate with the insurance and explained everything well to me. They gave me a call with an update after a week they had my car, which I really appreciated. Car was done when they estimated. Picked up car same day they called. Jonathan and Hunter were really great to work with. They even went out of their way and fixed a pre-existing scratch, which made me really happy. They cleaned my car inside and out, which I was not expecting. Will absolutely come back. Thank you!

Had an issue after my 2024 Jeep Wagoneer Computer cluster was replaced at a Collision repair place,…read moreI discovered a oil meter error and immediately brought it to Roberson without an appointment. They bent over backwards during a busy day to help me reset the error on the dash today! Katrina and Dalton were super helpful along the way and I believe I've found my new service center. Thanks Roberson!

Beware of this service department unless you know cars really well, and then get another quote or…read moretwo. Do your own research, too. I have a 2005 Jeep Liberty and the AC/heater blower would only work on high -- nothing on 1, 2 or 3. They gave me an estimate of $452 to replace the blower and resistor. Nope. Went home and did some research on line and found it was a common, inexpensive and easy fix. I bought a new Mopar A/C Heater Blower Motor Resistor on Amazon for $19.80. Took it to my local, amazing garage guy, who popped out the glove box, pulled out the old part, snapped in the new one, and snapped the glove box back in place. Total elapsed time? Five minutes. TOPS. Blower works perfectly. When I asked my local guy how much I owed him for his help, he looked a little surprised, laughed, and then said "Nothing."

My honda was rear ended. carstar worked with the others insurance since they were at fault…read more everything went well, didn't take too long to get my car back the only thing the exhaust was damaged- dual exhaust- and the new muffler is just off to the side a tad off but very minor complaint.

Had a rearend accident and they were wonderful to have repaired my car ! Their work was fantastic !…read moreMy car repaired quickly . Dana was fantastic ! If you need your damaged car fixed I would highly recommend them ! They were quick , easy to work with and, helpful and not only professional but very respectful !

I had a little run in with my garage door :( it was minor but I dislike any dings on my car . Jesse…read moresaid to bring him the paint & he would apply it . it LOOKS FANTASTIC!

Avoid avoid avoid. Horrible service. Would not recommend to anyone I care about. Vista held on to…read morethe car for a full month when they said it would be done in less than two weeks, and, for a project that amounted to a little bit over buffing out scratches and repainting a five-year-old Honda Civic, I was left wondering what exactly it was they were doing in all that time. Punctuated by the workers taking partial days because of faulty wifi and overall unacceptable customer service.