Great experiences, with Dr. Hoffman and staff. My questions and needs were answered and met, and…read morethe customer service is first-rate, before and after I purchased hearing aids. My new ENT also thinks very highly of them. I absolutely recommend this office if you're looking to purchase new hearing aids.

My profession is closely related to audiology, I am a business owner, and I am also a 20 year user…read moreof hearing aids. The summary of my experience with Dr. Hoffman is that she is 200% more diligent, effective, and communicative as my previous four assessments. I love my new aids, and continue to tweak them for maximum comfort and support. There is a certificate on the wall behind her that is awarded to a small portion of audiologists by the professional association of audiologists for outstanding knowledge and contributions to the field. Her individual attention and support would have informed me of this even without the certificate, but it's nice to know my opinion is shared!

My husband and I are very satisfied with our experience at Crystal Clear Hearing. Keith is very…read moreknowledgeable and takes ample time to explain and demonstrate the use of the hearing aids. He and his wife are courteous and very responsive, and we had no communication problems. The hearing aids are working well and providing the small amount of correction I needed in everyday conversations and crowded environments. We are able to highly recommend these providers.

I rarely leave reviews, but this experience was so mishandled that I feel obligated to warn others…read more If I could leave a zero star review I would. My father purchased hearing aids under a trial period that ended on December 28. Multiple attempts were made before the trial period ended to return the hearing aids, yet the office refused to accept them and hid behind technicalities, poor communication, and silence. On December 9, during an in-office appointment, my father clearly stated that he wanted to return the hearing aids because he was unhappy. Rather than explaining the return deadline or process, Keith told him there were still "adjustments" to try. He did not clearly state that the hearing aids had to be physically returned before the end of the trial period. On December 26, an email was sent requesting to return the hearing aids. Another email followed on December 27 from my father initiating the return. The office was closed on December 28 for the holidays, yet no guidance was provided about how returns would be handled during that closure. Keith did not respond until December 30, stating the trial period had ended and the hearing aids could not be returned. To make matters worse, follow-up emails and phone calls went unanswered. When we followed up again in January, the response cited HIPAA--despite the fact that I personally attended the first appointment, completed the paperwork, and was listed as a point of contact. At a second appointment, we even asked if additional authorization paperwork was needed to assist with communication and were explicitly told that was not needed and note would be added to my father's chart. Keith has discretion to extend the trial period. Knowing my father was unhappy, knowing the next appointment wasn't until March, and knowing the office would be closed at the very end of the trial period, he chose not to extend it--or even clearly explain the deadline. Instead, it feels like time was allowed to quietly run out. This was not a misunderstanding. It was a failure of transparency, communication, and basic ethics. The experience left us feeling dismissed, ignored, and taken advantage of--especially troubling when dealing with an elderly patient making a significant financial and medical decision. Extremely disappointing and not a practice I would recommend to families who expect honesty and clear guidance.

Excellent facilities for a proper ear exam and isolated hearing test. Good news was that I did not…read moreneed a hearing aid. Professional andcustomer-first environment. Thank you!

Dr. Hoskins still rocks. So kind and professional. She helped me troubleshoot my device over the…read morephone and it now works great again.

Michele Wilson is really wonderful at making you feel comfortable and explaining hearing tests and…read morehearing issues. As my age advances, I was worried about my hearing, and wanted a baseline hearing test, which Michele was able to provide. We also went over hearing loss prevention, hearing health and she offered really great advice. When the time comes to be rechecked, I will return to see her. Thanks, Michele!

I am very grateful to Dr. Wilson! I found her website on a search for specialty ear plugs to help…read moremy father-in-law who is recovering from a stroke. After leaving a message with her office staff (very friendly), I promptly received a call from from Dr. Wilson. She asked about our situation and instead of trying to sell her services or the ear plugs she offers, she generously gave me tons of insights and tips for helping my father-in-law and our family cope and heal from this tragic event that has shaken our world. Unfortunately we don't live in Irvine and cannot work with Dr. Wilson directly as a speech pathologist. But, nonetheless, she was able to make an impact--offering the support she could (and didn't have to). From our conversation I could tell she is a compassionate and knowledgeable provider. I highly recommend her.

I honestly can't say enough good things about this office. I originally found them while bringing…read moremy daughter in for an audiology appointment, and from the very first phone call to the end of the visit, the experience was exceptional. Scheduling the appointment was easy, and every single staff member we interacted with was kind, welcoming, and genuinely helpful. The front office staff made us feel comfortable right away, and the audiologist herself was absolutely amazing! She was patient, knowledgeable, and compassionate. She took the time to explain everything clearly to my 12 year old daughter. It's rare to find a medical office where the care feels this consistent across the board, but this place truly delivers. I'm so grateful we found them and wouldn't hesitate to recommend them to anyone looking for an audiologist who truly cares.

1. Legal patient name is not the same as my name on Yelp as I do not go by my legal name which is…read morewhy I am not coming up with (just a first name) 2. I called and texted, did not get a text back like you said because the business does not use a texting feature. The address is correct. There is a small sign by the door that said "All Ears Audiology 115". I am not going to keep going back and forth. I understand it's frustrating, but it was frustrating for me to experience that as well. I understand if the appointment was accidentally deleted or not made correctly. But lying about it is not cool. I am sure this is a great doctor. But this is my experience.

We received exceptional care from Francisco. The quality of the diagnostics and hearing aid…read moreproducts are excellent. Plan ahead to make an appointment. We went to the Costco in The District in Tustin. The price is reasonable and the service is great! Highly recommend for anyone getting their hearing checked and purchasing hearing aids.

Rude snippy employees. I had the hearing test done, then decided to come back and try the two…read morehearing aids that I liked before making final decision. They will only let you walk around the store and all you can hear are shopping carts, so I went back to try the other one and they informed me that it had been three days over the six months since the hearing test and I would have to do the lengthy hearing test all over again, "That's the protocol", she chirped. So why wasn't I informed that the entire hearing test had to be redone when I called and made the appointment, or they could have suggested an earlier date that fell within their protocol, since it was just a matter of a few days? I was ready to buy but now I'll go somewhere else. Idiots.

I've had hearing loss since childhood. I've had plenty of hearing exams. However, I must say the…read moreexam I had here was very thorough! Everything was explained to me and the exam was great! There was no pressure to purchase but they explained the different types of hearing aids and what would work best for me! It's a family business and the fathers and sons are kind and efficient! I highly recommend them. They are my go to hearing aid providers

Okay, I don't see a lot of reviews for Direct Hearing Aid Services. This is surprising because I've…read morebeen going to this place for many years. Every time we go and there are others there and they rave about Thomas, his sons and the great service that they provide. I think Hearing Aids aren't a popular thing to review. However, after getting about 3 years more out of my hearing aids beyond the time Hear USA said I should purchase new ones( thank you Thomas). I recently purchased a new pair from Direct and am quite satisfied with the aids,the professional help and most of all for the care. Thank you.

Great Experience at Suncoast Hearing Mark and his team was…read moreincredibly helpful and genuine throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable. Highly recommend Suncoast Hearing for anyone needing professional and caring service.

What do you do when you are on vacation and one of your hearing aids just stops working?…read more I took a chance and just walked into Suncoast Hearing Aids & Repair. The office was very nice and the woman at the desk told me the Dr would be out soon to see me. In walks an older gentleman named Mark. He took me to a room and immediately started completely disassembling my hearing aid. He took it to another room for a few minutes and had it all fixed. I am so thankful! He was very kind and professional. His invoice was sooooo fair! Thank you Mark! I can't tell you how much I appreciate you taking care of my problem!