My stylist asked me many questions to ensure we were on the same page and made suggestions to make the cut I wanted suit my lifestyle!! Love my haircut and the salon is so cute!! read more

If you're reading this, hopefully it's not too late I went in and told my stylist that I haven't had my hair cut in 2-3 years and that I love how long it is and the shape. I said the shape is extremely important to me and I just want a trim to get rid of damage. She did me so so dirty. It will take YEARS to recover. I'm absolutely devastated. Completely embarrassed. Heartbroken. read more

Pepper's Salon - Terrible haircut - Hair Salons Near Me - Puyallup, Washington

I agree with Genn M as I experienced the same sort of thing happen to me. I have long hair, a little below the middle of my back, with a side part. and wanted a clean-up as I hadn't had my hair cut in 4 months. The things I specified were a blunt cut vs vertical cuts on the bottom, and to keep the long layers that I had. Well now, as it turns out, my sides have mostly chin length hair and the side my hair goes to was cut as inverted bob. Typically, you would cut the side in the opposite direction (going downward), so it blends with the longer hair. This does not blend, and it looks like I have a partial inverted bob on one side with long hair in the back. The other side just has chin length hair (some strands shorter than that!) on the other side. Its awful!! I cant believe someone would do this to your hair! I gave one star because when she asked about how much to cut off (showing me the very ends) I responded that we could cut more than that but did not specify. I did not however think that it would be 5 inches in overall length and 8 inches on the sides! Who does this? I will not be returning to Peppers Salon in the future. read more

I initially visited the salon a few weeks for a consultation to determine what service best fit my request. Whitney did my consultation but didn't have time to achieve the results. I rescheduled and so happy I did. Mackenzie worked some magic to give my hair new life. This process took a while and it turned out amazing. The ladies at the front were also amazing. Naveah offered beverage of choice and kept checking on me. The salon was clean and well kept. I picked out a few products to maintain my results. Thank you all. read more

Pepper's Salon - Results - Hair Salons Near Me - Puyallup, Washington

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Look at this.... I wanted Christmas hair I got it my way.... I love Whitney Thank YOU ladies read more

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Just some background, my entire life 30 years worth I've only been to one hair stylist. I found myself having to find another one when she moved. I was terrified of trying to find someone new and that I could trust. I found Paige at Peppers Salon, she was amazing. She explained everything, had a book with color samples (my previous one never used these but I wish she did) it helped ease a lot of nerves to physically see a color they were able to match exactly. The color she did was amazing! I don't think I've ever had a better color job, and it's lasting! I usually do reds of some sort which bleed worse than most colors I feel and yet this ones shine and vibrancy have lasted. Very impressed with Paige and the salon. Highly recommend! read more

Customer service is not there. The receptionists, my stylist (I'm not going to put her name out there) my color looks great. But it was honestly top five most awkward experiences. When she was finished putting color on, she left my hair down and rolled up in a towel. My hair was laying on the back of my neck with the color processing. I've been getting my hair colored almost 20 years now and everyone has always put it up and not left it on my neck. She then asked me if i wanted it curly when blow dried. I said i like it blown out with some curl in it. So when she's done blow drying it's pin straight. She said i decided to blow dry it straight because it wasn't holding curl. Which is odd because again my hair is naturally very wavy and i never heard this before. But to totally disregard what i said? She walked me up to the counter and i said thank you it really looks good (it does) she said something along the line of "yup have a good day." I know my feelings are my perception and this is totally subjective, but it felt like she couldn't get rid of me quick enough. read more

Super disappointed. I waited a very long time for my Saturday appointment to get my highlights done. But the day of my appointment the stylist canceled on me. Then the shop did nothing to try to reschedule my appointment. Super unprofessional place. read more

Synopsis: FANTASTIC SERVICE! Wonderful and knowledgeable staff. Super friendly and accommodating. After visiting, I Love my hair and have definitely found my new technician/stylist in Taylor!! The whole Shebang: Being new to the area and searching for a new technician to cut and color my hair, yesterday was my first morning visiting Pepper's Salon. Luckily for me, I was able to quickly get an appointment as there had been a cancellation. Upon arrival I was pleasantly surprised with how large and beautifully decorated the salon was. It was gorgeous but still very cozy and inviting. The ladies at the front desk were very sweet and attentive offering coffee and water while I waited for Miss Taylor. (I was fairly early) Taylor was absolutely fabulous! She was thorough with her questioning of what type of treatment I was seeking for my hair. I informed her we had "fun in store" as it'd been six months since my last cut and color. I told her what tones and what I was looking for in my cut -- my girl delivered! The cut and color were both exactly what I'd been looking for. My hair now feels so great and healthy! It was so much fun getting to know Taylor and finding my new "hair hero". It is apparent that the owner of this salon has great standards and is sure her staff knows how to uphold them. Everyone seemed very happy and proud to work for a salon with such a long standing reputation. Great environment! Thank you, ladies! I will definitely be back! read more

Pepper's Salon - Hair Salons Near Me - Puyallup, Washington

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This place deserves 5 stars all around. When I called for a quick bangs trim, they answered so friendly, and got me in within the hour! When another salon was quoting 5 hours being the soonest they could squeeze me in. The place is beautiful, inside and out. They had two people at the reception desk ready to greet me. I waited just a couple of minutes before the hairstylist Taryn warmly greeted me and took me to my chair. She spent time making sure the bangs were trimmed the way I wanted. After, I asked where to pay and was shocked to find out it was complimentary! Their customer service is exceptional. read more

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I had concerns about my service. Upon departure I was asked to rate my service & I was very honest, the lady who I spoke to only said sorry... not any other type of offer to make it right. I used a Groupon & felt like I received the Groupon special. I also tipped full amount despite the services I received. read more

Terrible service, my wife made an appointment 6 weeks in advance and get a call 3 hours before my appointment and they cancelled and offered a appointment 11 days later, fat chance i'll be on vacation and they are over priced for the work performed Moving on!!! read more

I went in for a consultation with Heidi for hair extensions. I have always had thin hair and she assured me that my extensions wouldn't show. Once my extensions were applied by Lauren, I couldn't believe that I had just paid $600 for the extension tape to be seen all over! Then after just a couple of weeks I was already having extensions fall out. When asked if I could take the extra extensions elsewhere, they told me they were only to be kept in the salon. I kept in the extensions for just under a month and had to wear a hat everyday! The company does not care about their customers, only money! read more

UPDATE: I had my extensions moved up today at Style Bar, by Savannah. I went in at just over six weeks because of all the issues I'd had previously. My new stylist contacted me to set the appointment, for that reason. They still looked great and I could have easily gone another 2-3 weeks. Ladies, it's all about how they are placed and the amount of hair you secure between them. I reviewed Pepper's on their Facebook page, as had others, now they no longer allow reviews on Facebook. That is a huge red flag. The salon commented on my review, and tried telling me Abbie, the manager, had been trying to call me. That was just to save face. I've never received a call from them. I suggested she call me that day to discuss it, no call. I spent so much money there. They were charging more than my current salon and hadn't provided their stylists with proper education on extensions. Do yourself a favor and look elsewhere. This owner/manager only cares about the money. She has ZERO interest in customer care. I have waited to write this review because I wanted to be certain the problem was theirs and not mine. In October I went for a color correct. My hair was so damaged it had broken off all over. The stylists suggested extensions. Three of them looked at my hair. Then tried to sell me THREE packs of hair for over $800. I wasn't able to afford three, and suddenly the price changed to half that amount for two packs. I decided to go ahead with it. I had issues right off. The product I was sold were not supposed to cause further damage to my hair. I understand that is not a guarantee, and anticipated a learning curve for myself, as I have never had extensions before. I did everything I was advised to do, as well as researching myself when I started to have problems. Within days, I had breakage. I couldn't make it past 9 days without having to go in and have some redone. I was there every two weeks, after having been told I should be able to go 8-10 weeks between moving them up. The girls were great about it, the owner was not. I was told, via stylists, that I was the only one having issues, and eventually that they would no longer fix them if they broke off. I never met the owner, nor did she take the time to examine the extensions. I left a message, asking for a call. I spent well over $1,000 at this salon from October to January. During that time I was waiting on hold and heard a recording advertising their NEW SERVICE, extensions. In February I needed to have them moved. I had lost 8 due to breakage at that point. I found another salon for the service. The difference was noticeable immediately. They felt more secure, didn't bother me at all, and were much easier to blend with my own hair. It has been a month since I had them placed and I haven't had any issues... NONE. The girls at Peppers are great, but need more training on this service. The owner should have met with me to determine the cause, rather than place the blame on me. That is where my issue lies, solely in her lap. Had Abby taken the time to call me, and taken ownership of the issue, I would likely still be giving them my money. I was willing to help them learn why I was having so many problems. Now another salon, Style Bar Salon, will receive my patronage. read more

I use to be a loyal client here but the last time I went in right before my wedding they ruined my hair and turned it orange on top. They tried to cover it with a semi permanent dye and that just made it worse. Anyways I ended up paying over 200$ for terrible hair right before my wedding and had to go dark brunette which is not me at all. Looking back on my wedding photos I'm still pissed . I also don't like that they don't ever give you a price quote for how much your going to pay. It's like surprise $$$! The prices were also constantly changing no matter if my hair was the same length or less. read more

Was charged $148 for a root touch up and trim for my long hair here at peppers. In Hawaii I was charged $89 and my stylist there used keune hair color and loma hair products just like this salon. Also both stylists took the same amount of time doing my hair and both did a deep conditioning treatment so I'm not sure why this place is so much more expensive? Wouldn't come back again here unless there is a military discount. read more

Can I give it 10 stars?? What a great salon!! They are so willing to try anything, yet listen to customers, no matter how demanding! Very clean, comfortable, even give you tea or coffee if you want. My stylist is Whitney, and I can't say enough good about her. I am customer for life!! read more

Very nice relaxing spa. Came here for an editorial color, Amber was very knowledgeable and made sure we were on the same page about my color even though I had already come in for a consultation. Very accommodating and friendly. I got a subtile deep red hue which is what asked for. Looks super bright in the sun which I love. Did not disappoint and will go back again! read more

Pepper's Salon - Hair before color - Hair Salons Near Me - Puyallup, Washington

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The worst customer service ever! The girls at the front desk were RUDE! I'll never go back there. Horrible experience!!!!!! read more

Me thinks not. Paid ALOT of money for poor service and an inexperienced Stylist that did nothing like what i asked for (even brought pictures). Worst hair color ever and lots of poor excuses for not being able to do something very simple. They did offer to fix it for free, but all they did was highlight it. If you want an ombre don't go here. I went to another salon that charged less and got it exactly right the first time without whining. read more

I'm very picky about salons I pick to do my hair. I've been looking for about 7 months till I found this place. And I'm so glad I did my research! I love the atmosphere and how calming it is. I feel bad I don't remember the lady's name that did my hair, but she is sooooo awesome! I can't wait to go back in a couple weeks!! read more

Pepper's Salon - Hair Salons Near Me - Puyallup, Washington

I looked forward to my appointment at Peppers but it was a huge disappointment. The stylist must have been thinking about a different client because the cut and color were not what I asked for. I asked for shoulder length bob and left with hair almost 4 inches below my shoulders. The color did not cover all my gray and the warm brown I asked for had way too much red in it. I consider this almost $200 down the drain. Since then I have spent another $130 having 4 inches cut off my hair and having some highlights put in to tone down the color and making it look more natural. Add those two up and it's kind of an expensive hair do, right? A big thumbs down to Peppers and if they had any decency they would return some of my money! read more

Went to Peppers for a cut by Amber. I really liked the salon, the products and Amber did a great job. The only reason I gave 4 stars instead of 5 is due to the price. I saw a pricing scale on their website and thought the price would be on their lower end of $44 dollars since I don't have a difficult cut. I was shocked to be charged $68, the most I've ever paid for a haircut in my life! Turns out the pricing scale has nothing to do with your hair, but instead is based on the experience of your stylist. I will not be returning to Peppers. $68 is too expensive for my budget. read more

Alyse did an amazing job for my mani&pedi!! She is professional and fun to talk to. She also gave me a wonderful foot message. I felt so relaxed afterward. Definitely will come back again! read more

This is a great salon. Their stylists work as a team and are constantly training and retraining and learning so no matter who cuts your hair you feel comfortable. I have referred a dozen or so friends and family members to Pepper's and everyone has been pleased by the service and their cuts. Caty cut my hair for about three years and always did an amazing job! Plus, Gene Juarez stopped carrying the Bumble & Bumble line so they're a great local place to go for products! read more

I've haven't gotten my hair done here yet but I did have my eyebrows done and they have quite literally never looked so good in my entire life! I didn't need to say a word. The shape, size, everything was absolutely perfect. I've never been so thrilled over an eyebrow waxing before. No less, the woman who did my brows was beyond professional- she had a uniform and was obviously some sort of licensed aesthetician who's only job was dealing with waxing and skin. I honestly can't wait to come back and try their other services! read more

I wanted eyelashes so bad and this place was recommended. It took about 2 hours. She was very nice and my lashes looked very nice as well. After 2 days my lashes started to fall out! I went back and she refilled free of charge. I took care of them but they fell out again within less than a week and a half! I'll never go back there again! Another place said it should not take 2 hours! I just use mascara now. read more

This salon is WONDERFUL! If you've ever had your nails done, you have to check out their Gelish manicures. They use a special polish and UV light to give you that super glossy profressial look AND you'll leave with dry, hard nails! Really! It takes the same amount of time as a regular manicure and you won't ever worry about smudging, nicking, denting, scraping your polish ever again! It costs $32, which is a steal, considering Gene Juarez wants to charge $40 for a similar service, plus the manicure last at least 2+ weeks! I'm hooked on Gelish and will never get regular polish again! This is something you have to check out!!! Thank you to all the girls at Pepper's! Super friendly staff, very inviting feel. I will definately be going back! read more

I can't believe I haven't written a review yet for Pepper's! I have been getting my hair done by Katelyn for over a year now. She always knows exactly how I like to have my hair cut and never takes off too much when I ask for "a few inches off". She also takes care of all my colors; I've had foils, balayage, and all-over colors from her (right now it's dark with hints or reddish-purple). Katelyn's always so sweet and fun to talk to as well! I have found that the whole staff here is professional and friendly! They are welcoming and helpful and exactly what I would want when I go somewhere to pamper myself! read more

I was very happy with my experience with the apprentice Emily. I was very nervous especially since I was going with a very light tone for my very dark hair. She made me feel at ease and listened to everything. Everyone checked on me to see if everything was ok. I loves the way my hair came out and I'm even making another appointment to go even lighter. Great place and the price was awesome!!! It didn't look like the pictures I brought which was my only complaint. I think my lack of communication was part of the problem as we'll. read more

Pepper's Salon - Caramel highlights with my dark brown hair. - Hair Salons Near Me - Puyallup, Washington

I am new to the area and the whole staff made me feel welcome. From the phone call to make the appointment to me getting my hair cut they were all wonderful. This place is amazing. read more

I love, love, love Pepper's Salon! My entire experience here from the friendly front counter to the hair stylist that worked magic (Jen) was nothing short of spectacular. Everyone is incredibly warm and welcoming and I never feel like I am "below" going to this place as I have at other high-end salons. I also admire the fact that they are never trying to sell you on the products. They make their recommendations and if you want it you can purchase it but I never feel any pressure. I received the hair painting technique and was absolutely thrilled with the results. Jen took my hair from a dull and ashy black to a really nice ombre. She is truly an artist at her job. I would recommend this place 100 times over! On a side note they also do a wonderful job on facials as I've had two here and I leave the salon with glowing skin. read more

I have been looking for 2 years for a salon with good prices, professional staff and was at the same time with clean and well kept stations. Sophia had taken care of my mess of hair and the cut turned out exactly as I wanted it. Though the color was darker than I wanted, she was ready to tone and correct it right there. I declined the correction as I know with red tones my hair would fade a bit into what I preferred within a few washes. Also, red tones are most difficult to gauge how it will take on each person, especially a new client, and I would still trust Sophia to color my hair in the future. I will definitely recommend this salon in the future and be returning when I need my hair done. While, yes, the ask for a CC to reserve your first appointment I can understand that from a business standpoint. read more

I want to begin this review by saying the service by the aesthetician and nail tech were 5+ stars. These women were passionate, friendly, knowledgeable, kind, and just all around lovely and I really enjoyed their services. However, I am a little taken aback by one fairly large thing. My husband called this salon and spa after seeing the glowing reviews online, wanting to set up a special day for my cousin and me. So he called to set up an appointment for a "spa day". Being a typical man, he has no idea what most any type of spa treatments are besides getting nails and fingernails painted. The spa treatments at this establishment are all tiered (something I realized mid-way through our experience.) Manicures, pedicures, facials, etc. All different services and prices. My husband wouldnt have known, and after speaking with him after-the-fact, he didn't know. The person who scheduled our appointment signed us up for the most expensive teir of each service, including extras my husband 100% would not have asked for (like shellac nail polish, which is an additional $30.) I remember him telling the person on the phone he wanted to spend around $350-400... and I believe the woman taking the appointment took advantage of this. She signed us up for $500 worth of services which I believe to have been quite unnecessary. I stopped a couple of the extras once I realized what was going on, and my nail tech apologized profusely claiming the receptionist was new. All in all, I am quite disappointed with this. The services were lovely, do not get me wrong, and I thoroughly enjoyed every minute. The women who performed the services were just delightful, and I would likely rebook with them as I enjoyed them so much. But the fact that my husband's extremely kind gesture to me and my cousin was taken advantage of really puts a sour taste in my mouth. And if management is reading this review, I would highly suggest some retraining on appointment taking. I spent over a decade working in a salon and making appointments, and it was never standard to leave brand new customers in the dark when it came to tiered prices of services. read more

Initial appointment in May for Deva cut. I was set up with the stylist Kelsie. I was impressed with the dry cut for curly hair, it let me see where the curls were exactly instead of guessing at the length. I purchased two different products on my way out and I was told they were both 100% guaranteed. I went back for a follow up cut with Kelsey yesterday, the cut turned out perfect, just a trim, and I had no problem returning one of the products that I didn't care for. The staff is great from the moment you walk in to the moment you leave. Highly recommended for curly girls, though I'm sure they can manage straight hair as well. read more

Do yourself and your wallet a favor and don't go here. I used to be a loyal client and realized that they 1.) don't do what you ask for and 2.) charge way too much. I used to travel from University Place to see them, but found someone literally within walking distance from my place that is not only an awesome person, but does exactly what I ask for and charges half of what Pepper's does. This place is way overrated! read more

I have been contemplating since August on if I should write this review or not. I am not the person who usually does reviews especially bad ones. But, I feel like I needed to share my experience since I was a loyal customer for 2 years. My hair stylist messed my hair up twice. The second time was unforgettable. I got my hair highlighted with a toner. My hair was gray and white at top and the bottom was a golden/brassy yellow. It was horrible. (See pics below) Once I got home I realized how bad it truly was and called the salon. The receptionist explained that they couldn't get me in for a few weeks. I explained how bad my hair was and she recommended me to use Dawn dish soap to get the toner out. I washed my hair with Dawn twice and my hair began to break and fall out. I called the salon back and she expressed how sorry she was but still said they were unable to get me in. I understand how busy salons are... but the fact I paid $220 for them to completely destroy my hair and they couldn't "fit me in" to fix the damage they caused was extremely frustrating. As I said above, I have been a loyal customer for 2 years. I've gotten my hair highlighted numerous times, got eyelash extensions numerous times, and I have even recommended 3 people to them! I felt like I did my part as a customer. I just wish they would have fulfilled their end of the deal as my hair salon. My hair is still extremely damaged and is going to take a while for it to get to the length it was before. This salon is pricey and clearly not dependable when things go wrong. Needless to say, I will not be going back to this salon. read more

I loved the friendly staff and atmosphere the first time I walked in. I get waxed by Kate often, and she's always very thorough and makes sure I'm comfortable throughout the experience. I was nervous my first time but she made me feel relaxed with her warm personality. I would definitely recommend Kate and Peppers Salon for all of your waxing needs! read more

Curly haired girls beware. I went here for a Deva Cut. What a waste of $100. I was told that I was going to get a custom hair cut where each curl is individually shaped and styled to my natural curls and my likings. I sat down, and the girl who did my hair was friendly, but didn't really ask me anything about my hair or talk to me really at all. Maybe some people like that? I just kind of like to get to know the person who's about to take shears to my locks. I told her I liked the length of my hair, but I also like a lot of volume. She didn't really go over the Deva Cut process even though it was my first time, but said she'd only trim was what needed and give me layers. Well, she did leave the length I asked for, I'll give her that. It's very hard to leave length with curly hair as taking off one inch of hair is like taking off five. However, I have no layers in my hair despite me saying I wanted more volume in my hair and I understood that the weight of my curls was preventing that. I felt like she rushed through the entire service and with a Deva cut they're supposed to cut you dry, shampoo, condition, add in styling products, do a wet cut, put you under a dryer and while doing this give you a personal curl care lesson ( I did my homework). Well, I was given a rushed version of this minus the curl lesson (unless you call trying to be sold hair product a lesson) and wet cut. She also didn't dry my hair all the way letting me leave the salon wet. Now for $100 I expected a little more than what I could get for half the cost and at least with the cheaper hair cuts I get to leave with dry hair. I won't be returning and ladies if you want a great hair cut, look elsewhere because this place isn't it. read more

This Salon is way overpriced. I have thick/wavy hair and they want to charge me an additional ten dollars because it takes longer to style. As a stylist that is your job. So if you can't handle doing your job and want to charge an additional fee then GOODBYE. The salon is cute and the staff is nice but it's not worth the price tag. Each stylist is priced differently. So if you want someone that's been there for 4+ years it's $60.00 for that stylist. 2+ years is $50.00 and apprentice is $40.00. $100.00 dollars for a haircut is ridiculous and that's basically what it costs to get service here. I've had "better quality" for a "better price" at other salons. read more