I concur with other reviewers that state how poor the communication is. We were told replacement…read morepart(s) would be in on Monday, 12/8/25. After reaching out to them several times this week, we have not heard back from them about scheduling the repair to our fireplace. Updated review: We were able to work out a compromise and understand the breakdown in communication. Thank you, Danielle, for taking responsibility - you compliment Brandon and we appreciate your hard work.

One of the worst businesses in the area. They told me I had a gas leak, but it was later determined…read moreto be a faulty switch instead. I was lied to and overcharged by their services. I would also recommend reading online positive reviews with caution, as it's difficult to verify the authenticity - do not trust it.

After a computer issue on a busy day at the store, I came home quite tired and frustrated. I…read moreopened the door to a house that was down to 50 degrees at 7:00 PM with an outside temperature in the teens. I have dealt with Taylor Oil for years and hoped they had trucks out even at this hour. I called and left a message. About 10 minutes later I get a call from JAY TAYLOR, the owner. Jay said the trucks were all booked for the evening and he set me up for the morning delivery. I was OK with that. About 30 minutes later, Jay called to say that he was coming over, himself, to give me enough oil to get me through the night. He came a bit later in bitterly cold weather, put the oil in and waited until I could reset the furnace to be sure it was working. Jay is a great example of friendship and customer service. I can never thank Jay enough for his exceptional service and the throwback to this way of doing business in the early days of business. FIVE STARS OF COURSE!

I have had the pleasure of working with Taylor Oil for 9 years, and they are always responsive to…read moremy heating and AC needs. Doug, one of the technicians, is my "go to" guy -- he always does an excellent job, knows the heating system I have, responds to calls quickly, is friendly and helpful. Anytime I call, the people in the office provide outstanding service. Yesterday, just before the snowstorm, my heat went out. I called and Doug was here quickly and fixed the problem, so I didn't have to worry about having no heat in the snow and frigid temperatures-what a relief! This company is wonderful!

very expensive and we had what they said would cost $8000…read moredone with $1250 in our expenditures... and their price did not include a new water pump!

Great service. Professional technician. My new HVAC team…read more Everyone from office personnel to the technicians was handled professionally.

I called after hours, with an AC that was not blowing, but not cold. Nathan was super nice and…read moretried to help me trouble shoot the issue over the phone. I ended up having him come out first thing in the morning. He was communicative, punctual and efficient. He found my issue right away and got it fixed. Thank you!!! I didn't sign up for the service agreement, since we're moving soon, but it was well worth the price. If we move in his servicing area, I will give him a call.

They installed a new 3.5 ton HAVAC system in my 4 bedroom home, in a day and got it all right the…read morefirst time through. My experience is that Nate, the owner and lead tech , who did the install himself,is freindly and concientious - A local small business charging a very fair rate and there ws no attempts to push upcharges and addons onto my bill..thanks

i scheduled an appointment and they never showed or called. my appontment was from 8am till 12. i…read morecalled the office and a technician called 45 minutes later and said he would be there in an hour which was too late, i had to go to work. i had taken off the 8-12 like was scheduled. when i called back to reschedule i was told i recieved poor service because i didnt have a service contract and would i like to purchase one! there are too many "good " hvac companies in the town to be treated like this. moving on.

Second time using 1st Service...professional - prompt - explains all well - - competitive pricing -…read more- could not ask for a better HVAC company. Highly recommend.

Wish I could give 0 stars…read more Eastern Air apparently does not want new business. So, I will go elsewhere. I have left many, many messages at 302-604-8288. No one has ever returned a call. One time "John" answered and I told him I was interested in an HVAC maintenance and service contract. He rattled off some numbers and promised to email them to me that night. Never got anything. I then called that number over and over, leaving messages that again were never returned. Finally, a woman answered and explained that she was in a front office and could give me no info (??) about service contracts, but she said if I called 800-921-0392 an answering service would take a message and forward to someone who would call back. She also promised me that John would send me the promised info that day. Not. So I called the 800 number and left a message for someone to please call me. Nothing. I give up. Too many other HVAC companies that care. I wonder how if they respond to customers needing emergency service.

They ghosted me when I needed them. They installed my units years ago, and had always been great…read more But when my system went down this winter, they stopped responding with no reason given.

This is the best veteran owned heating/air conditioning company in the area. I would recommend…read moreKevin Perry and his team to anyone needing repairs or installs. They are efficient, professional and honest.

A/C went out last night. Called SABRS at 0812 Jeff the owner was at my home at 0910. The issue was…read morefixed and resolved by 0920. Super fast, super friendly and a great job all round. You would be a fool to use any other A/C repair service.

Dave is amazing and super reasonably priced. Excellent customer service, great communication and…read morefollow up- HIGHLY RECOMMEND

I wish I could give 10 stars! Dave is awesome!! When we arrived last night we quickly learned that…read moreour air conditioner was not working. I spoke to Dave and he was able to come out and take care of it very quickly. He even had the needed part on his truck! If you're in need of service, I highly recommend Dave at Fenwick Island Mechanical! He is honest dependable, pricing is very competitive and funny!!