Purchase an underground tank and 2 fill's in 6 months from Poore's. 6 Months later I noticed a leak…read moreat the regulator they installed. Called customer service and they informed me they will charge $139.00 to come out and tighten up the fitting. I asked them why I would pay a charge for them to come out and fix their own mistake??? They informed me the sales person would call. When the salesman calls me he acts like he's doing me a favor suggesting I should go and fix this issue myself. I made the mistake of asking why he was so annoyed with me. ( business should not let some people talk to customers) . i decided to Thank him for the call and i will make other arrangements to fix this. I will never do business with this company again. Do yourself a favor and find another propane vendor!

I can't believe this company would employ such lowlife, classless and disgusting employees. This…read morecompany will try to pin a $500 bill on you (when you haven't even lived in the location for a year) and then have their uneducated attack dog Michelle try to belittle you. This person will talk down to you, bully you and try to push you into a corner. Honey, you've met the wrong one today. I told you what was gonna happen, then it did happen and then you wanted to call me back and tell me I was "lucky that I don't have to pay a $500 bill". No, sweetheart, you are lucky your coworkers figured out the problem.. When I told Michelle you were a bully, you're rude and you owe me apology, you're telling me that you don't owe me anything. You need to grow up. If you would've done your job in the first place like everybody else did, you would've realized the problem and you would've corrected it immediately. You wanna threaten to drag me through court when I would've dragged you is laughable. If you would've done your due diligence and also while threatening me about having your calls recorded, and how the judge would side with you.. You don't know how the legal system works, do you!? You should've tucked your tail between your legs when you called me this morning and you should've apologized like a normal human being would've. But that would've been too high class for you. DO NOT USE THIS COMPANY... Crooks!

I have to give a shout out to Angel who is the best service tech I know at Schagrin. He is…read moreknowledgeable, friendly, respectful, honest and polite. I want him to be the only person that comes to my home. I highly recommend him as your go to service tech!

This review is not about the company's products or services, but about their complete disregard for…read morepublic safety. On the morning of August 27, 2025, their truck #150 was parked in the designated bike and pedestrian lane between Route 1 and Kent Avenue on Wellington Place in Bethany Beach. The vehicle was positioned in a way that completely blocked the lane, despite there being plenty of space to park without creating a hazard. I called the number on the side of the truck to report my concern. Yet, 25 minutes later on my return trip, the truck was still in the exact same spot, still blocking the lane. When I called again to follow up, the person who answered responded with a dismissive attitude rather than taking responsibility. How can anyone think it is acceptable to block a path meant for cyclists and pedestrians, forcing them into traffic alongside cars and trucks? It shows a troubling lack of care for the community and the safety of others. If this company demonstrates such indifference to something as basic and important as public safety, it raises the question: how much care will they show for your project? The owner comment added after this review does not speak to the specific issue and alludes to the truck being a gas truck filling a tank, which is an understandable temporary disruption. In this case the truck is a pickup truck performing service inside of a home and there was PLENTY of room to pard the truck off of the street, the driver just chose not to do so!

Excellent company, excellent service!! John W and Perry R were just here to install a new gas…read moreappliance. They called before they showed up, we're quick courteous and cleaned up!! Couldn't have gone any better!! 5 stars!! Pat P

I have been with the company for 18 years. I woke up today with no gas. It's 20ish degrees today…read moremind you. I call Sharp Energy in Georgetown and they said we were on delivery hold and had to pay $239. I paid it immediately. Was then told that I wouldn't receive a delivery now for 5-7 days!! I asked why wasn't I notified and they said I was through automatic phone call to an old number and that it's my responsibility to update the number. I asked to be notified through email for any issues or invoices and I changed/updated my number years ago. I spoke with a Supervisor, Rena White, who basically said there's nothing they could do but possibly charge us an additional $300 for an "off route" delivery. This is how an 18 year customer is treated!!! Shame on you!! No prior issues paying our bill. I pay weekly and if they updated the number in their system properly this would have never happened! Shame on you!!

I was so pleased to switch to Compass Energy after having used another large propane supplier for…read moresome time. I went from constantly feeling ripped off and like "just another account" to feeling appreciated and cared for. Andy Cannon came out and got us set up with our new service personally and was incredibly thorough and accommodating. My husband and I just really appreciate this company and the all around stand up job they do. Thanks Compass!

Compass Energy from Laurel De installed a new AC unit incorrectly causing water stains on two…read moredifferent ceilings. I had to file complaints with the BBB and the Business Consumer Alliance and the FTC Complaint Assistant and finally the Department Of Justice (Kent County) before the issue was resolved. It took multiple phone calls and emails and a total of 4 months to receive a check to cover the damage. My advice is to use another company if you need a new AC unit.

Everything from the service center call to the completion of the work was excellent. These are the…read morenicest and most professional people in the industry. Great work and a special call out to Chris who went above and beyond to complete our work even though it was not in the schedule. Thank you Suburban Propane!

Total rip off. Was paying almost $7 a gallon plus all the added rental and training fees. Went…read morewith a mom and pop company for 30% of suburban prices and no other addon fees.