Do not. I repeat, do not, use their system to make an appointment. This will be twice I've tried and the system works well enough, I suppose, except the times that the system suggests are not necessarily available. I made an appointment for today, since I have to go out of town and wanted it done before I left for my son to use the vehicle. 20 minutes after making the appointment I get a call telling it's not available and they don't know how I was even able to make an appointment online. Not to be nitpicking but this makes the whole website for convenience rather inconvenient. Once, I thought it was a glitch. Twice I have to wonder what the heck I was thinking still thinking they're someone I want to do business with. Quick update. Just received an email saying "sorry you couldn't make your scheduled appointment" and I should go ahead and reschedule. Boy, this is grand. read more

The staff was very friendly and addressed my needs. They filled the hole in my tire and didn't try to upswell me on anything. Adrian was very nice and so we're the other mechanics. I had a few questions about my transmission and they answered them kindly. I also booked my same-day appointment online, which was a very easy process. Will be going here for all of my oil changes and inspections going forward read more

Went in a while back to get all of my tires replaced as it was the closest location that had what I needed in stock. I was told it would be a 1-hour job and so I decided to wait. Unfortunately, one of my lug nuts was on too tight was broken in the attempt to remove it (this was property communicated). Even more unfortunately thought, they had to order a replacement and so this 1-hour job turned into me waiting for several hours. I kept being told that the replacement parts would get there "soon". Totally ruined the experience. read more

Pep Boys - Auto Repair Near Me - Tempe, Arizona

First appointment got pushed since they didn't have a 7 spline lug nut key, told me to go buy one from discount tire and come back the next day. Go to discount, they fit a 6 spline to it and give it to me... go back the next day to get it done, leave for 1.5 hours and come back to 2 tires put on with paint facing out (old tires had paint facing in so didn't know I had to specify this again to them). Says they can't flip them then tries to tell me it should be a $300 job since my wheels have extra allen bolts. Wait another 30 min and leave. Drive to work the next morning and truck is rattling like crazy. Make an appointment with DISCOUNT TIRE so I can get the job done right. Quick check-in, 5 minutes in the guy comes to me and shows me pep boys stacked weights on top of old weights to balance it... says I should go get my money back. Save a bad experience and go to discount tire and get it done right the first time! In and out in 33 minutes with great service. read more

Pep Boys - Auto Repair Near Me - Tempe, Arizona

I stopped in to have my car inspected in order to drive for LYFT. The LYFT app just lists places that do inspections and I chose Pep Boys because it was closest. It was 4 P.M. Brandon told me that they do Ride-Share inspections from 8 A.M. - 10 A.M. Mon - Fri. I didn't realize that because the LYFT app just listed places without any details. But Brandon said not to worry about it, that he would knock it out for me real quick and he did the inspection and sent me on my way! Excellent service!! read more

Brandon is excellent, speedy and fast! 10 minute inspection in and out. Thankful for a service like this!

Turn Around Now! I was stuck on the side of the road after my alternator went bad in my car. Called these guys and they said they could get me in and fixed up no problem! So I had the car towed there and waited to see what they had to say. After an hour they quoted me a $608 fix on replacing a Toyota Corolla alternator!!!! Left immediately and had it fixed for half the price. Just scamming people hard! read more

Replaced 4 tires, 2 break pads and rotors, and got an oil change and spent $1000. Got home and checked my oil level and it was low, check oil light was on. All 4 tires have different pressures and below the recommended pressure. No oil change reminder sticker on window and no fluids refilled. Breaks are are still squeaking I took vehicle back in and was told that the manager was out and would contact me and was never contacted back. I feel as if they just wanted to sell some tires and did not do a quality job. I question if an oil change was even completed. I do not trust this place. I would not recommend. read more

The Peps Boys at the corner of Rio Salado Pkwy and McClintock Dr is amazing. I have been going there for over a year to service all of my vehicles. The quality and speed of their work are unmatched. The best part about this location is their Manager, Anthony. Both Anthony and his team are friendly and fantastic to work with. read more

Sent from Apache location because i would be waiting 3 or so hours. Got a noon appt at the McClintock location. Was told if 11am appt didn't show i would be bumped up. 11am showed up and i feel like i was still bumped up!! I was out by 11:30 These guys are thee best! Love you guys!! read more

Brandon was kind. He changed my light on my car with no charge. I will be going there again.

I picked up a nail and then received a flat tire on I10 and had to pull off and was able to get to a pep boys. Honestly, I wouldn't have normally stopped there, I was looking for a discount tire, none were close by. My experience has completely changed my mind. I walked in, they were prompt, greeted me immediately. I told them what happened, they grabbed the keys and I was there and out in less than 30 minutes. Keeping in mind they had other customers, this was fantastic. The crazy part, we expected to have some kind of charge, $0. Unbelievable. Not a lot of words, just all actions-which is so much better. Rio Salado Parkway and McClintock in Phoenix. Awesome job, we were able to continue on with our day as if nothing happened. You two guys were amazing. read more

Meeting a friend at Tempe Marketplace I hadn't seen in 15 years we chose this area as I live 25 miles north and her daughter she was visiting lives 15 miles south... leaving the restaurant I got into my car to drive home, I noticed a notification of my right rear tire had 2psi left... but thte car didn't drive like it was flat.....Obviously I couldn't get onto the highway to go home I drove a short distance to a UHaul place to get out to look at the tire. I drove back towards the Marketplace and noticed a PepBoys on the corner of Rio Salado and McClintock. RANDY said he'd take a look at it and drove it very cautiously to have a closer look. Sure enough there was a screw in the tire but with no damage to the tire, he plugged it for me right away. I wanted to tip him and had no cash, and he said don't worry. I wasn't worried but he was so helpful and kind, but I WANTED to give him something. He gave me directions to an ATM. ( which I got lost as I am not familiar with this area ) I said I'll be back and with 2 minutes to closing ...I popped back in to tip him with another thank you. He is very professional, knowledgeable as well as kind, and if I lived in this area I would definitely go back. read more

Pep Boys - Check tires !!! - Auto Repair Near Me - Tempe, Arizona

Have had nothing but bad luck with every Pep Boys locations that I have been to recently. Not enough people, dont have time, etc. NOTE: I always book my appointments online so there should never be a problem yet I dont find out there is one until I arrive......... sad. read more

Set up an appointment for a 1 pm oil change and tire rotation; I've been traveling a lot and needed a once over on the car before traveling more. The personnel were friendly and efficient, completing my service in a timely fashion, informing me of the applicable coupon I qualified for, and even offering me water when I picked up my car (I had spent my time walking through the mall area and it was quite warm). For my first time dealing with Pep Boys, I would definitely return for additional service. read more

I had car issues on Rio Solado right next to this shop. One of the mechanics saw me and was nice enough to help push my car to the side of the road and give me a ride to this pep boys. It was very nice and I had a horrible day - I'm very appreciative of what they did for me. This pep boys should give that dude a raise. Honestly I have had a horrible, horrible weekend and this pep boys mechanic made it 1000x more tolerable read more

So after reading all of the great reviews I got up early. The hours on the website says 7:30a, online 7:30a, on their door 7:30a. I got there at 7a. Their worker showed up around 7:10 a.m. saw me parked in front in the cold and went inside. At 7:30 a.m. I went inside shared that based upon the great reviews I choose this location and thought there might be a screw in one of my tires. The worker asked If I was going to be able to leave the car there. I was a bit puzzled because I was the only customer there. He then shared with me the first technician does not show up until 10 a.m. First of all you are setting the front line team member up for failure. Secondly where is the service? If this was known why would he not have come up to me at 7:10 a.m. letting me know this. How does your business open up at 7:30 a.m. and the technician doesn't show up until 10 a.m. please educate me on what I am missing please. read more

Friendly service, fair pricing, and I always get the feelIng that the employees are honest and upfront about whatever issue you came in for. I have visited this location for oil changes and miscellaneous problems - every time they address the situation in a timely and helpful way. Will always go to these guys for any car repairs and maintenance! Highly recommend. read more

Our son's car is 12 years old and needed an oil change - new tires - air conditioner problem and had front axle issues - New Manager Danny took great care of us and the old car is all spiffed up and road ready again in less than 24 hours! Thank you Danny for being so friendly, professional and taking such good care of us and the car! read more

I love coming here! It's always just a quick visit for routine maintenance, very quick and easy to schedule appointment online. I was freezing in the office waiting area and found a rock to sit on outside the store. The gentleman running the office brought out a chair for me so I could be comfortable while I waited outside! Service top notch! read more

My A/C was blowing kinda cool air, but by no means cold. Took it in to have it inspected and was told it was low on freon, so they evacuated and recharged the system for $200. Great. Upon payment, the poerson at the desk said "Well, at least it wasn't your compressor". My car was still not blowing cold air after that, so I called to have it looked at again. They said it would be $57 for another inspection. After that inspection, they happened to find a whole slew of problems totalling up to $2,300, including compressor and other parts. Why was this not spotted the first time around? Scammy much? read more

I bought 6 months ago 2 front tires from them for $180. Today I walked in to buy another set of them and they gave me a price of $270 for the same tires! Serious guys??? Simply don't go there. read more

Run from this location. I went in because I heard a noise and they told me I needed all new breaks, rotors, etc. I was like this is odd, so I took it somewhere else. They said I could use some of I want to be proactive since I had over 30%. Pep boys told me I had hot spots etc. all I had was an emergency break pad that came loose. read more

This is probably the worst experience I've had at any repair shop, dropped van off at 7:00 am, and was told they were going to check it out at 10:am. I stop by at 2:30pm and they hadn't even checked it out, anyway they found out it was a bad caliper, so they put a new one on and they said the new one was bad as well, so they got another one, and I'm still waiting, it is now 6:18 pm sucks!!!!!' Now they are telling me that it's still not working triple sucks !!!! read more

Super friendly crew , with the most outstanding great service. Would recommend to any and everyone.

It was one of the worst experiences I've ever had dealing with a mechanic. They get you in with the cheap tire prices or promotions then try to up-sell you on unnecessary fixes. I get it though. It's a good way to get people in. The crappy part was how they try to sell you on the other stuff. "If you don't do this, your wheel will fall off." I feel it's just a lousy way to prey on the public through scare tactics. Guess what. I didn't do it and my wheel is still on the car!!! On top of all that, I went into the shop at 10:50am and was promised the car at 2:00pm. That's fine, I can wait 3 hours. At 4:00 I asked what the status was and they were still finishing up the tires. At 5 they were starting the alignment. I didn't get out of the shop until 6:05pm... 4 hours after I was promised the car. Do not ever go to Pep Boys. I will never give them my business again. read more

One of the best experiences I've ever had ! Jason was amazing! Went out of his way at CLOSING TIME !!!!! to help get my son safely on his way after a tire blowout on a multi state road trip . It was old fashion thoughtfulness and personal connection. Thank you Thank you Jason for giving a mom piece of mind and being an incredible samaritan :) read more

I stopped by during my lunch break to get an oil change. There were a few vehicles ahead of me but I had made an appointment the day before. It ended up taking longer than expected and the manager Jason covered the cost as a way of apologizing. They do great service and though I had to take a longer lunch than I had anticipated I wasn't upset. Highly recommend using them. read more

I went in today for an oil change and because my check engine light came on this week. Not only did the employees here treat me with major respect, but they talked me through what the next steps were for the problem and promised that once I got work completed by the car dealer, they'd check that the dealer actually completed the work. For free. Plus: pulling the code, rotating my tires, and topping off my depleted window washing fluid were free of charge. And I'm pretty sure they wiped down the inside of my car. Seriously: if you have any issue with your vehicle, go here without any hesitation. Craig was my tech, and everyone in the office and garage were fantastic and kind. read more

I asked for help from a man at the counter... he was going nothing, ask for help and he tells me to ask someone else. Then I send in line for 5 min with no help then sent me to another register. Now I wait... Still waiting for my battery that apparently can't be found.... read more

Really unsure why there aren't more 5 star reviews on here. I have gone to this Pep Boys location about 4-5 over this last year. I have been to other locations in Scottsdale and NOTHING compares to this location! They have been so professional, so fast and so great explaining issues I've had with my car(not a car person at all). I get my oil changes, brakes all that done here. They have always been honest with me and never try to sell me anything I don't need. Not to mention the last time I went in for an oil change, they fixed my overly sensitive alarm!!! Now it doesn't go off when the wind blows. They are amazing, always recommend this location to my friends. read more

If you value your life. I strongly recommend you do not ever go to this shop. I asked them to do my alignment and tighten down my tie rods which were brand new. A month later my driverside tie rod snaps. My caliper bolt was lose and tried to tell me it was on wrong before taking the tire off. Mind you I don't drive far distances. I might have put on 150 miles since my alignment in 1.5 months. They charged me for an alignment,even though I have a lifetime warranty on my car through them that I purchased last month. 1.5 weeks after they replaced my tie rod my car started to drive odd and it squealed so I took it back. They said some how my passenger side tie rod came loose but they were going to tighten it and realign it. It'll be ready that afternoon. I came after work. They said its still weird and making a sound. The next morning they said oh it's your rack and pinion now. My car traveling from Washington to AZ with no problems. They touch my car and it goes down hill. Not to mention if my rack and pinion was bad they should have caught that when they installed the new tie rod. I only drove the car 30 miles since they replaced the driverside tie rod, rack and pinions don't magically go bad in 30 miles. So now after 1000$ I no longer trust their repairs. So I drove it to another mechanics shop and let's just say the new tech asked if pep boys had a alignment machine. I told him they do. He asked if they knew how to use it because there's no way. Not to mention my bolts for my rack and pinion plus my tie rods were all lose. I feel like several times now pep boys has attempted to kill me. Imagine if I was on the highway and I could no longer stear my car. Don't worry boys I'll be talking to corporate soon. read more

The worst experience I've had with car repairs. I called in to determine if they had an availabilty. The store manager name, Jason commented he can get me in. I mentioned about my car symptoms. I stated that my car is making a rattling noise, does not start right away but eventually starts after a few tries, and makes whishing noise when I drive, when I turn my head lights on it takes a few tries to start. He said "oh it might be your starter." After I had commented that it might be my alternator. I took it in anyway because I was concerned about my car breaking down on me as I drive. When I arrived, they took me in right away, and they weren't busy at all. Literally, 5 minutes later he comes out saying "Oh yeah, it is the starter." I was like okay... first off I'm not a mechanic so I have no place to argue. He then started breaking down the price. He mentioned about giving me a discount, being an ASU student and then he charges me $400 for my starter. I then proceeded with the transaction because I had no choice and he seemed confident it was my starter. A few weeks later, my car shuts down in the middle of the freeway, so I decided to take it to my mechanic who was finally back in town. My mechanic mentioned to me that it was my alternator and I told my mechanic that I just got my started replaced and he was shocked to why I got it replace for it was my alternator to begin with. I was livid. I called Pep Boys and mentioned to them that I just got my started replaced for no apparent reason. I asked to obtain my car report stating it was my starter, the front desk person, said he will have it printed for me then I called back I will pick it up in an hour then the store manager, Jason said, "No need to pick it up, we will take our new starter and replace it with your old one if you feel you thought we cheated you." I said, "Of course!" Then I scheduled a time for them to do that, when I finally was able to schedule that, he told me that I can keep my new part and will refund me my money. THAT WAS A LIE! It has been 2 months and he still hasn't replied to me. Complete lie. Do not trust this place, they do not make car reports on your vehicle and if you ask for it, they will make excuses because it's shady. They probably never ran a dignostic test on my car and when I asked for it, they weren't able to provide. I guess I'll take this up to corporate because their technicians/workers are incompetent. read more

I had a great experience at this location. Cole spent much time with me on the phone answering every question patiently and thoroughly after I had trouble at other Pep Boys locations. His attitude is genuinely pleasant. He is very knowledgeable and good at his job. Cole had my tire fixed within five minutes of my arrival. Thanks man! You made my day! read more

These guys have been truly amazing! I have had to bring my daughters car in for multiple issues, they are patient, kind and honest. I won't take the car any where else! Thanks to Jason and Craig for the great work on my Nissan! read more

Worst shop I have ever been too. Every time they told me my vehicle would be ready. It was one delay after another. A 2 week job turned into a 6 week job. read more