My husband and I brought in our 2018 Audi S3 for the AC blower replacement and new motor mount…read moreinstall needed. Import Specialties did a great job communicating and getting the job done in a timely matter. I would definitely bring back our vehicles for any mechanical maintenance in the future.

My experience with Import Specialties has been consistently frustrating across multiple vehicles,…read moreand unfortunately, it reflects a pattern--not a one-time issue. LET IT BE KNOWN I WOULD NOT GIVE THEM A STAR, BUT THE REVIEW REQUIRES ME TO GIVE THEM SOMETHING. brake-related a nearby shop I own several cars, and I trusted this shop with multiple projects. On my BMW 750Li, I paid to fix a check engine issue, yet the car was returned multiple times with the same problem still present. After installing new rims and tires, the steering wheel was off-center, and the car shook at certain speeds. Instead of properly diagnosing the issue, I was told the rims were bent and needed to be replaced. After spending money on new wheels, it turned out the real issue was a brake-related one. Import Specialties worked on my Bentley GT Speed, and despite replacing five mass air flow sensors, the check engine light continued to come on. I was then told I needed approximately $25,000 in additional work, including catalytic converters and O2 sensors, based on a remote consultation. I took the vehicle to a Bentley dealer in Phoenix for a second opinion. They immediately questioned that diagnosis and explained that if those components were truly failing, the system would clearly indicate it. They identified and fixed the actual issue, and the check engine light never came back on. I drove the car to California and traded it without any issues. I also entered into a major build with them involving a BMW 2JZ swap that was supposed to produce 900+ horsepower. I paid $40,000 in cash and another $10,000 on a credit card for the engine and installation, with additional work planned (rims, tires, paint, and PPF). Due to a lack of progress and growing concerns, I stopped the build and sold the car to a BMW specialist shop down the road. When I asked for my money back, I was told the parts and engine had already been ordered--but they were supposedly stored at the owner's house, not the shop. I was then told I would be charged a $5,000 restocking fee. That raised serious questions. With my Range Rover, I paid over $30,000 for an engine replacement. I was told the engine would be completed in December, which it was, but it wasn't even picked up until late February. After multiple delays and additional charges (including $2,500 for parts that did not resolve the issue), the vehicle still stalled and had recurring check-engine light issues immediately after I got it back. I eventually took the car to a nearby shop. They diagnosed and fixed the issue within a day. It was discovered that key components were either missing, improperly installed, or not connected at all. While I was at Import Specialties, I also witnessed another customer who had been waiting approximately seven months for an engine replacement with no visible progress. The moment he asked for his car back, they suddenly said it would be done the next day--and it was. That speaks volumes. Across all of my experiences, the pattern has been the same: Poor or incorrect diagnosis Repeated delays and missed timelines Escalating costs without resolution Lack of transparency Communication issues This situation has cost me a significant amount of time and money. In one instance, my son wasn't even able to drive his car during the holidays because the issues were never properly resolved. My wife has been back since October and still has not been able to drive the Range Rover I had serviced. As a result, I was forced to order a custom 2026 Range Rover, which came with a six-month wait and is only now arriving in the next few weeks. In the meantime, I had to purchase her a separate vehicle just so she could have reliable transportation while waiting for either the repair or the new vehicle. If you're considering this shop, I strongly recommend that you think carefully before moving forward.

I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

You did a great job of fixing what needed to be fixed but the seals are leaking and trying to make…read moreappointment to get them fixed and I cannot get you guys to give me a set date so I can get the leaking seals fixed please call me Thank you

Great service without adding unnecessary extras. Very honest, the name says it all!…read more Give this little shop a try, you won't be sorry.

Disappointed, I saw the reviews and was hopeful but very non responsive. I tried calling 3 separate…read moretimes and left a voicemail. I ended up going elsewhere.

Great service, front desk guys are awesome, little pricey but well worth it. You pay for what you…read moreget and what you get is the best quality!

Excellent work! The job was finished ahead of schedule. I'll go back when I need accessories for my…read moreFord F-250.

I live in out of state & had Dave check out an old car that I thought I may want to purchase. Dave…read morewas thorough and did a great job! Thanks, Dave C., Denver Colorado

I was a bit skeptical about this place because it was new but decided to give it a try and took my…read more1969 Camaro here to get some body work done and fix a leak coming from the exhaust and I was surprised with how fast and efficient it was done. Excellent Mechanics here and the owner is a really nice and caring guy. They took very good care of my car and even detailed it when they were finished. Shop is very clean and taken care of. 10/10 would take my car here again in the future. I recommend this to anyone that owns a hot rod and needs work done on it!

This is hands down the best auto repair shop i have ever taken a vehicle to. Michael, Gabe, and…read moreJustin bent over backwards to make sure everything was right and even provided a loaner car while they diagnosed the issue(s). My car ended up having some pretty annoying electrical issues that took a couple of days to diagnose, they kept me updated during every step of the way. Once they found the issue they got parts in and got it done within the day. They are an honest, no bs shop. Cant recommend them enough.

I called in a few days prior to wanting to come in and thankfully they were able to accommodate a…read moredrop off. I needed an oil change and tire rotation, they also did a whole car review. I really appreciate their text message system that allows me to review what they're recommending now and in the future. I also really enjoy that you can opt right then and there to approve or deny a service. It also has prices estimates. At the end of the service the price estimates were the same as the charges (not sure if it would ever vary or if they would call before if it was to be more) I appreciate the pictures they take too! Pricing seems to be fair and comparable. The service was excellent. Very approachable and patient as I had questions and concerns since I'm not familiar with car stuff. It's easy enough to find, squeezed between the sonic and gas station. You could probably wander around and sit other places if you needed to wait for your car. I definitely plan to come back for my future care services and recommend!

Everything went well! Greeted as I walked in, establishment was clean and accommodating as I waited…read morefor the findings, I was not over sold, and was out within the hour. I have found my automotive "go to!"

My son was in town and i noticed he needed an oil change. I was able to make an appointment within…read more24 hours and the time offered was perfect! Service was prompt, efficient, and a very clean waiting area. Pricing was competitive, though I may have seen coupons or specials prior to knowing my kid needed that oil change.

I have used mufflers and more a few different times. This last time I had smashed the exhaust…read morepretty bad. Shawn and his guys were able to remake the exhaust and tuck it up there tighter. The work was too notch. They knocked it out in a very reasonable time and were very pleased with the cost. If you're in the south east valley or even in the valley at all. I highly recommend making the trek out to their location.

Family owned and operated! Been taking our families vehicles to Shawn and his crew since they…read moreopened several years ago. We initially brought our 1963 Ford F100 for an exhaust. Now we take all our vehicles repairs to them. It is Mufflers & More and they certainly fix more! Support local! Great convenient location! Great customer service, honest, and trustworthy!

Gentry handled our repair after my son was rear ended. The car was done in less than a week and a…read morehalf and the communication and service were excellent. They communicated directly with our insurance company and we never had to do the back and forth that I'm used to. We would absolutely use them in the future, but hope we don't have to! Caliber Collision... give Gentry a raise! I don't know what he makes, but it's not enough.

Everything about the experience was great. Every employee interaction was positive and the work was…read moredone right and early. Great customer experience!

brake pads. oil change…read more serpentine belt. great work. friendly. went out of the way to get arts. great value. I'll be using there services from now on!

I booked this mobile mechanic through Yelp for a diagnostic after already having my Jeep scanned at…read moreAutoZone and receiving error codes (injector, spark plugs, and gaskets). I explained this upfront and still chose to proceed with a diagnostic to confirm the issue. I was quoted a flat $65 diagnostic fee by the owner with no mention of pricing ranges or tiers. I agreed and scheduled the service. The technician arrived about 30 minutes later than scheduled, which I was informed of ahead of time. During a brief text exchange with the owner, I expressed concern due to a prior negative experience with another company. The response I received made the interaction feel slightly tense, including being told I could "find someone else" if needed. When the technician arrived, I explained the issues and the codes I already had. During the inspection, the technician began deeper inspection work on the vehicle. I was not clearly informed beforehand that more extensive disassembly or work beyond a basic diagnostic could result in additional charges. Afterward, I was told the diagnostic would actually be $200 due to the depth of the inspection, despite originally being quoted $65. After discussing this, I was ultimately charged $75. I expressed concern that the pricing change was not communicated upfront. The owner later acknowledged that he should have communicated a pricing range and that this was a mistake on his part. I requested a copy of the diagnostic findings I was being charged for. The response indicated there was no formal report, but pictures and a summary were provided. Communication afterward included frustration from the business regarding the reduced payment, despite the pricing change being due to lack of prior disclosure. While I do believe the technician performed the inspection thoroughly and provided useful findings, the core issue was the lack of clear communication around pricing structure, scope of work, and potential cost changes before work beyond a basic diagnostic began. I would recommend future customers get very clear written confirmation of what is included in the diagnostic fee, whether deeper inspection can change pricing, and what documentation will be provided before service begins.