What a joke! Terrible customer service. Made two appointments this weekend because I had a flat. They cancelled both 20 minutes before because they didn't have that appointment slot available. Maybe don't have them on your website then? Maybe just close if you don't want customers. Would never recommend. read more

Pep Boys off of Guadalupe in Mesa is absolutely horrible. They don't even know what you're doing. They don't even know what time they close. They don't know if they sell tires or batteries they don't know. Nothing absolutely horrible. read more

CUSTOMER SERVICE SUCKS. I called in for a brake pad check. Since they advertise "free brake inspection." The front desk guy name Ray was so rude and disrespectful making me not want to come in for an inspection. He asked what vehicle I have and I said "Lexus gs350" he then proceed with a snarky comment "well shit, that's an expensive vehicle for a free inspection" why advertise something if you gonna have something dumb to say. He then told me to come in at a later time. Why would I trust this place with my "expensive car" when their customer service are so damn terrible. That is why Pep boys keep having one star review and no customer, thanks to this guy name ray. I'm glad I called in before trusting someone with my car. read more

Pep Boys - "Free brake inspection" - Auto Repair Near Me - Mesa, Arizona

Wow! I would give it zero stars actually. Pep Boys, you are hurting your business by having a mean nasty man working at the front desk. When a person says "Good morning! How are you?" You don't say "I'm fu€k!ng here!" The rest of the customer service got even worse after that, with him not wanting to help us or even acting like he cared. Just keeping this man employed with that attitude ensures that I will never go to another Pep Boys. Thanks for ruining our day with your miserable, disrespectful customer service! read more

Definitely DO NOT RECOMMEND THIS PLACE! Went in for a simple valve stem and they screwed everything up and my tire doesn't even hold air now DO NOT RECOMMEND read more

Stopped in @ 5:30pm. On the Apple Maps it said that they closed @ 7:00pm, I was told that they close @ 6:00pm. I asked for an air check and was turned away. The manager said the air compressor was turned off and he was the only one on, so no. They are the closest mechanic shop to my home and I like to use neighborhood businesses and have used them before for tires. I will no longer be using this shop again. read more

Do not come To this pep boys. I came here be side I live 2-3 Miles away and the pep boys in Scottsdale helped me patch a tire before, so I knew I was in their system already. But when I arrived the guy with long red hair told me without looking at my car that he was pretty sure they wouldn't be able to patch it and that I should just buy a new tire. Without even inspecting it! I told him my tire treads are in pristine condition, I didn't need new tires, just a patch. They weren't busy, and multiple guys were just sitting around but he told me to call a cab and leave the car because they were busy and wouldn't be able to look at it til 6pm. It was 1:30. I waited 30 minutes for an Uber to finally come get me, and I live 2-3 miles away. I had barely walked in the door, and they called to say they couldn't fix it and come get the car. They said I needed a new tire, but when I pointed out my tread and tires are brand new, he made up some story about the nail being in the side of the tire and unfixable. They had to have pulled my car in the second I left. Not even 15 minutes had passed. So I spent $30 on Ubers round trip, got my car & went to Discount Tire. They inspected the second I pulled in, confirmed the nail was centered in the tire, and completely patchable, and did it on the spot. Will not be back. Go to Discount Tire. Discount also didn't charge me, pep boys were going to charge me if they'd fixed it. read more

Went to this Pepboys on Guadalupe Rd in Mesa for the first time. Joe did a great job. Fast, Efficient and knowledgeable. Definitely recommend and I will be back. Chris F read more

My car started overheating so I took it to this location, they did an engine diagnostic and said Ill need a whole new radiator installed which would cost over $1000 parts and labor. I told them I didnt have that kind of $$$ right away and told them I'll take it to another garage. Got my car looked at at another garage and they told me that the radiator belt was off and just needed to be adjusted and that's all the issue was. He said it seemed whoever worked on my car at pep boys purposly unhooked a hose leading to the radiator so it seemed like I needed a new radiator. The Mechanic called pep boys to ask why my car needed a new radiator and why this hose was taken out. He said the person he was speaking to from pep boys couldnt give him and answer and became defensive and started yelling at him. So pep boys was really about to scam me over $1000. read more

I was 15 minutes late to an appointment and the guy made no attempt to fit me in for a drop off to leave, only said he could reschedule for another day because they already used my time slot. He also was not very nice, as if no one is ever late to their appointments to Pep Boys. I understand they have to keep up with the flow of incoming work, but it could have been handled better. Also, the last time I used them they replaced my windshield wipers and my rear view third wiper fell off a day after having the service done and they left the plastic protective wrap on all of the wipers. I've had much better service here in the past, but today was the last time for me. read more

This is the second time I have been here.... There is a guy named Ray was so disrespectful. He came out the gates just rude and disrespectful. He was getting loud with us and was not giving us the mangers name nor corporates number. Never ever coming here again. read more

I set an appointment with the shop for noon. I never got a confirmation from the store that day and to show up early. With the pandemic I always show up on time. I was there at 12:03 and waited 5 or so minutes at the front desk waiting for service guy to get off the phone. He starts processing and says you plan on dropping off. We said no that we were going to wait. He said since we were late that they are booked and we will get our car next week. What! We specially told them we were going to wait on the appointment and he said he canceled us since we were not there. The guy was on phone before we got there. What kind of place are you running here. Lost my business and respect. Go somewhere else people. Not worth it with the horrible service and attitude. read more

Pep Boys - Pep boys on Guadalupe in Mesa customer service sucks!! - Auto Repair Near Me - Mesa, Arizona

Wish there was an option to give zero starts. Absolutely terrible customer service, workmanship and follow up. My Honda is undriveable after they got their hands on it and took over $700.00 of my money. My teenage daughter was left stranded in a busy intersection 15 min after picking the car up from this place, if you care about your family's well-being please find a reputable shop. We have asked repeatedly for them to make it right and so far nothing has been done. **emailing pepsocial@pepboys.com is completely useless. they don't do anything except add these canned responses to every review. no one at this company is committed to actual problem resolution in a timely fashion. most people get their cars serviced regularly because we NEED them. i'm going on 2 weeks of no car due to the negligence of pep boys. read more

When it counted the most Pep Boys Mesa on Guadalupe came thru for us sometime in May 2022. We had a flat while out and about and called three nearby places and they all said they could not help us because it was near end of day. We ended up calling Pep Boys that was further from where we were and the man attending said come on down even tho it was so late and it would take us time to get there. No one complained and the tire guy stayed to fix it. We would have had to abandon our car and call an uber or something to get home. They saved us from a ton of inconvenience by helping us at the end of day. They didn't charge us and we gave a nice tip but should have given more. Anyway they have us a repeat customers for any auto needs. Thank you pep boys. read more

TL;DR PepBoys charged me extra for tire installation for no apparent reason. I really like this location, I've brought a couple of my cars here for basic stuff like tires and alignments. I recently brought my car in to get 4 tires mounted which according to their website should be about $115ish. Quite a bit more expensive than the $87 I paid for the same job back in 2021 on my previous car but I figured it was just inflation. I got home and out of curiosity looked at the receipt and noticed that I wasn't billed for a tire installation. Instead I have a charge for $110-Miscellaneous, $10.99 in Miscellaneous shop supplies, and $10 in tax. My total came out to be $130 FOR TIRE INSTALLATION. That's more than my alignment was. Since no one explained to me what I'd be paying or why my receipt has 2 miscellaneous items listed on it I can only assume that I was charged an extra $30 to pad that locations pockets. I will not be returning here for anything, not even for a tire patch. read more

Excellent service! Very fair pricing and honest to do business with. Joe the Asst Mgr was fantastic to work with. 10/10.

Calling to schedule appointment don't need to hear how frustrated the customer service rep is about their job. Had no motivation on helping. Will not be coming back. Rep in front helps gets people thru the door as long as they are happy to be there. read more

I am disgusted by the absolute lack of customer service. How can you treat people this way and still be in business? I told the manager that this was my first time in, as I previously took my vehicle to Sun Devil Auto. However, I wanted to try this place out of the shere convenience, yet I was severely disappointed. I came in and was quoted an astronomical price for a synthetic oil change (double that of Sun devil Auto). I asked the man at the counter if they price matched a local competitor and he rudely shouted "NO! I have worked here 4 years and we do not price match anyone!" He said this in such a snide manner as if I had done something to offend him. Then I showed him on Pepboys.com, his company's very own website, that it stated that they priced match any local competitor for a similar service. Then he got even more infuriated and said "We will not do that!" Now, false advertising is a crime in itself, but the way this man treated me and the customer prior to me was unforgivable. I would be ashamed to have him represent my company. read more

We have been taking our cars to this Pep Boys location for five years. Jake and his team are fantastic. They deliver great service and great work at great pricing. Scheduling an appointment is always best, but they have always fit me in if I am able to leave the car. Often delivering it back to me quicker than the original estimate. Jake and Ron are the best! read more

We went back for an oil change after our original visit here and the gentleman that helped us had zero customer service skills. We ended up not going back again. read more

Thank god for HONEST workers! Called yesterday and had pep boys order me a new tire, I thought for sure that this tire was NOT fixable! Got there today and they took my truck back and came to me about 5 minutes later I didn't need a new tire!!! The Screw did not go thru the tire all the way! ANY OTHER tire shop would have sold me a new tire!! Thank you for your honesty I will continue my business with Pepboys! read more

Pep Boys - Auto Repair Near Me - Mesa, Arizona

Joe is awesome! Came in for a vehicle inspection and he took care of everything right away! Excellent service!

Joe was super fast and had great customer service! Pricing was fair and didn't charge me for anything unnecessary!

Went in for a oil change got a coupon and was in and out 35 minutes great service like always friendly help thanks Ron for helping out

Cant recommend this place enough!! Excellent service, Ron is always helpful and makes sure to get my appointment set and the completion times for work are always fast! I'm usually cautious about having shops touch my car, but these guys are A++++ read more

I'm not a car guy, I don't want to be a car guy. I want a place I can drop off my car if I have an issue or need an oil change and have fast, reliable and friendly service. This place does all that. I have never had any issues before, during or after and I've been going there for almost two years. read more

great service the manager got me in without a appointment looked at my flat tire which was destroyed he ordered me a new one got me a ride home with my kids. saved me money and time im thankful read more

Don't see how this place has 4 stars, they can't even replace an alternator. I took an 06' expedition to them to replace a bad alternator ( which is right on top of the motor, easiest one I've ever done.) and they fumbled with it for 4 hours and said they couldn't do it. Soooo I took it home and had the new one in myself in my driveway in under an hour. These guys are a joke........ don't go here unless you want disappointment. read more

I was in the area and decided to stop by cause I had a check engine light, Rafael is super knowledgeable and nice. He explained everything to me and was super patient (I'm not car savvy) and he made it really easy to understand what my car needed. They have great deals and are SUPER affordable, great quality parts and all the techs are very efficient, managers are great and friendly and are always making sure everything goes smoothly. HIGHLY recommend read more

Really appreciate the great service and help fixing my flat tire. Dropped it off and they had it done and back on my car in an hour

I was hesitant to go here after the bad review but I know you can't please everybody. The employees customer service skills at this location are amazing. They made me feel welcome and cared for. I had an oil change as well as my engine light had come on during a long trip from Los Angeles to Gold Canyon and I was concerned. Loc & Alberto (please forgive me as I forgot the cashiers name as well) calmed me down and reassured me I would be taken care of. They fixed the issue with no cost to me as it wasn't major and even told me to come back if I wanted them to recheck everything before I got back on the road for a 7 hour dive. Thanks Pep Boys for hiring a great team at the Mesa location! read more

Won't be taking my business anywhere else. Have purchased my tires and all oil changes here for the past 3 years. Recently had a small issue and Jake made it right immediately. I hate leaving mechanics and feeling taken advantage of - a feeling I have yet to have had with these guys. read more

Absolutely disgusted by the customer service. Made an appontiment and the manager made me feel like I was a big inconvenience. Guarantee I will be taking my vehicles elsewhere. read more

Went out of my way to come to this locations because they are usually less busy. They had an opportunity with me and I'm glad to say they came through for me. They all seem really nice and professional. read more

This place deserves less then 5 star's, more like negative 5 star's, the manager was rude ,there was a can I noticed as I was walking in with MY KID'S that had pin holes and burn mark's on it like a make shift pipe for drug's on it, when I walked in and told the manager he said ok and, just shrugged it off like it was nothing, that was the 1st thing ,second I ordered tire's from Amazon and they use this service franchise for business and at 1st he had no clue what it was talking about, then tell's me it should be done around 3 or 4 when the appointment I had was between 10-11am ,when I said excuse me ,he say's all Amazon order's are drop off which it never stated ,or was ever called to be notified about, then after all that discussion I ask if there's any way it could be done sooner since the shop was empty, he said no ,it takes at least 30 minutes to do just 1 tire ,but they still couldn't get me in ,then he goes to my vehicle and comes back in to tell me they can't do it because the lift they would have to use is broken because I have foot rail's and they would have to reschedule with nothing but attitude, so I called a shop closer to my home ,they were EXTREMELY courteous and professional unlike This Pep boys on Guadalupe in Mesa, they were majorly unprofessional, so if you have issue's with your vehicle or need tire's, look ANYPLACE else like I did ,I was VERY pleased with Queen Creek Tire Pros ,they treated my children with respect as well as me ,they were above awesome and had me inand out fast ,as for Pep Boys, a big fat F for failure and a big F'U Pep boys. read more

The staff at this Pep Boys location were very helpful and friendly. Their oil change prices are way better than the Jiffy Lube next door. I think I have found the shop for my cars! read more

Took my car in to run a diagnostic! Explained what was Happening with the service light and they wanted to run a diagnostic on my car. Dropped my car off and waited a couple hours for them to call me with an 800plus dollar fix claiming it was the throttle body and it needed to be replaced! I don't even believe they ran a diagnostic because I ended up finding an actual mechanic who doesn't try to rape people's pockets and it was my gasket. Simple and easy fix and in no way shape or form was it my throttle body. This place is a joke. Glad to give y'all 100 dollars for false claims. read more

Called the Higley location cuz I had received excellent service recently from Rafael and his team, spoke with him, and made an appointment for the next morning to get a set of tires for my wife's 2006 Toyota Highlander. The gentleman at the counter said Rafael wasn't there, and that he mistakenly wrote up 17" Kumho tires with his quote for $490.53 but the vehicle takes 16" tires, adding that they had no 16" Kumho tires. The prior evening Rafael told me they had a ton. The agent said he could install Cooper 16" for $652.53 ($162 difference) & 155.99/tire instead of $110.99/tire. Cooper Adventurer have 65,000 mile prorated warranty and Kumho have 60,000 mile prorated warranty. Plus damn near $200 for extra spare. It was already 10:00 and too dangerous to drive in the rain looking for tire dealerships. While waiting, my quick research verified that the suggested but unexpected upgrade is the correct tire for the car, so the sales rep was correct. 2006 Highlander has two different tires 16" or 17" wheels. Wanted to see how well it drove, so I drove 202 home at 70-75, stayed on Ellsworth and drove 45-50 and at times with no hands (to check alignment which is correct). Total was $646.18 for the car. Why did it come up to over $700 after all that? I had to complain more to get him to lower it to $650 ($648.18). Actually not a bad price. However, the low tire indicator light remained on. Our local Pep Boys checked it out and stated that the sensors had been removed but when I called they stated they don't remove the sensors. After going back and forth with him, he said I could bring it in and they'll take a look at it. He added, Rafael was off but would be there the next day. I called the next morning and Rafael, who had received my message, had completed his research, informed me that the vehicle has no sensors, and the light could be manually turned off by the customer under the steering wheel. Problem solved. Again, Rafael saved this customer from taking our business elsewhere. Thank you! read more

There is NOOOOOOO other business, let alone set of mechanics, that I trust more than these guys!!! They are the absolute best!!!! Honest, helpful, resolute and friendly. I recommend them to anyone requiring a car repair, or routine service. read more

I am outraged. On 8/10, I talked to a nice employee who told me that I should get my car diagnosed for $89.99 before doing anything... in case something didn't need to get fixed. On 8/11, my husband gets the transmission flushed and they did not take the $89.99 out of the total price... like the said previous on the phone. They said, because when the car was diagnosed... we didn't fix the other problem that came up. Why then... was my transmission fluid not diagnosed prior to getting it fixed. Also, they didn't even give my husband numbers beforehand and just fixed it! I am out $452.00 and I thought it would be around $250.00. We only have one car, so I was forced to pay the money ... or I'd have no car. Are you kidding me? They are nice to you on the phone.... but they lie. I was told over and over that the $89.99 would be taken out... and the guy one the phone reassured me that my transmission would be part of that sum... and guess what... it was fixed. I have NEVER been treated so poorly. read more