Good service in my visit. Needed to get a check-up on a brake line…read more They were professional, polite, and friendly. It only took them about 30 minutes to look into my inquiry. No service was actually required, and they did not charge me for the labor involved to check my car. A satisfactory experience.

good price and completed work when promise. comfortable waiting area. Will use for next car repairread more

The staff at this location is so nice and chill. I never have any issues at this location. They…read morerecommend necessary services and I'm always in and out. Never a long wait. They also always offer coupons so you basically get a good value for the cost.

Always super quick and convenient! Service members are knowledgeable and friendly without being…read moreoverly pushy on products/services. I like how they show your filters, fluids, etc. so you know the jobs been done. It can be a bit pricey, but worth the ability to stay in the car with toddlers!

NOTE: this review is from over a month ago…read more Great experience! Took a vehicle here for pre-purchase inspection. Greeted immediately and offered something to drink while I waited. After inspection, was sent a comprehensive evaluation AND was taken through all the points by Brian (Bryan?), and shown/told that car had a coolant leak that was likely going to result in having a $5000+ repair sooner than later. Some of the BEST $ I ever spent! I ALWAYS suggest pre-purchase inspection of ANY used car, irrespective of ANY dealership saying "we thoroughly inspect all of our vehicles."

This has to be the most incompetent, unprofessional mechanic shop in Arizona. I brought my car in…read morefor a simple front engine mound, front struts and asked if they can check the oil level because I just had my oil changed last month and it's saying the level is low. This should've been a one day job after they got the parts but they had my car from 6/22 - 7/1 due to their complete incompetence. The day the job should've been done I started sensing they messed something up because I got a text message at 1030 stating the job was done and they were wrapping up. Cool, I'll be expecting a call in an hour or so. 1:40 comes around, no phone call so I call them. Give me some BS about they need the alignment and they only have one lift and they've been booked all day. Call back at 4:40, they tell me they are waiting for someone to test drive it. Call back at 5:40, close to closing and I'm told it's ready. Come in as I'm paying, over $2k mind you, Bryan asks if I'm aware of the light that's on. I tell him no because no one has called me about anything. I assume he meant the low oil level light that was on and it was no big deal. Walk out to my car and my check engine, engine malfunction, low oil pressure, red oil can and my console screen telling me to pull over immediately is all lit up. I go get Bryan, he comes out and looks. He says it's not a big deal and that it's safe to drive. A mechanic.....is saying it's safe to drive with all those warning lights on. I ask him if it's safe to drive and unbeknownst to him I'm recording this entire conversation on Facebook voice messenger and when he says that the shop will be liable for anything that happens if I drive off I figure okay, I'll drive it home and bring it back in the morning after I work. As I'm leaving trying to turn left on baseline I almost get tboned by a jeep because my car will not accelerate. Take it back, livid, and leave it with them because what choice do I have? Days go by and we have to practically beg them to keep us informed. I can't work without my car and because of them I'm out over $2000 in lost wages. Throughout this they try and tell me it's my fault because I wasn't keeping up on oil changes and that's causing issues. I have receipts for every oil change I've gotten and the miles put on the car between them, don't tell me I'm not keeping up on my oil changes. After a week and clearly everyone and their mother that works at this joke of a shop they found the problem: the incompetent moron who worked on my car connected the wire harness wrong and it was causing my car to go into limp mode and light up everything on my dash. Over a week it took them to figure this one out. They probably could've opened up ChatGPT, put the issues in and gotten a result faster. I'm not a mechanic but I feel like if a car was working fine when it was brought in and after we worked on it it was quite literally undriveable I would triple check every. Single. Thing. I did to said car. I would keep the customer informed multiple times a day on what was going on instead of making them feel like they were completely forgotten about. Clearly these guys didn't care enough to do so. Don't EVER take your car here, they will screw up your car and not even care enough that you are out of work and costing you your livelihood. 10 days my car was in that shop. 10 days, for something that should've taken one and that's being generous, all because of their complete incompetence. Side note: not all Christian brothers are trash, my sister took hers to the one in San Tan Valley and they were amazing. This one is just horrific and they will be getting reported to the BBB and the AG. I am honestly astounded at how awful this place is. Update to their reply: I'm the primary on the account and your shop made next to no attempt to contact us regarding any issues until we gave them attitude about the lack of communication. As regards to the car being repaired safely before it's turned over to me to drive is that why I have your mechanic on audio telling me it was safe to drive with all those lights on?

Came in for an oil change after work today, the 3 guys working were awesome! Was greeted by Jacob…read morewho was great made me feel super welcome even though it was getting a little close to closing. The other guys, Wylie and another who I never caught his name, were great and speedy. I think I was only there for 10 minutes maybe less. They even told me my windshield wiper was installed incorrectly by a different location and they replaced it for free! They were very transparent, very kind, all around great guys working there today I would definitely choose to come her over another Jiffy Lube location. I paid $87 (after a $26 off coupon) for a synthetic change and to add some coolant which he showed me was a little low. Overall a great value considering what everyone is charging these days.

Nico was a very attentive and fantastic person to work with. In a works where customer service…read moreseems to be gone, this guy made me feel like he cared about me, my car and doing it without appearing to sell me something. The world needs more Nico's.

Ron helped us out with my son's car getting brakes done and doing an engine light check. he was…read morevery knowledgeable and helpful in so many ways. I truly appreciated his efforts and honesty.

What a joke! Terrible customer service. Made two appointments this weekend because I had a flat…read more They cancelled both 20 minutes before because they didn't have that appointment slot available. Maybe don't have them on your website then? Maybe just close if you don't want customers. Would never recommend.

Amy was absolutely amazing getting my daughter's issues assessed and taken care of right away. I…read moreappreciate everybody's transparency and honesty throughout the entire situation. I would highly recommend this business, they care about their customers.

Buyer beware..... I…read morehad a very frustrating experience with AAMCO Transmissions and Total Car Care. I originally brought my vehicle in for simple preventative maintenance just a transmission flush and there were no shifting issues beforehand. After getting the car back, we immediately noticed the transmission was shifting worse than before. It was clearly not operating correctly, which was extremely concerning considering it had no problems prior to the service. No tow service was offered, I had to pay out of pocket. Communication throughout this process was also very poor. Amy at AAMCO was the only person I ever spoke with, and I had to initiate every call myself. I was never proactively updated. I was told the GM would reach out, but as of today, I still have not received a call. The vehicle was dropped off Monday morning, no one called, I called and was told to call back in the AM. Called the next day multiple times with no updates available. Finally called at 11am Tuesday, was told give her 20-45 minutes. 2 hours went by and I called back and was told there was an issue. Thats when I was told it would cost $2,300 just to diagnose the issue. They told us that the vehicle started throwing codes as they pulled it into the bay. No codes or weird shifting before taking it there the first time. The first invoice states everything looks great, fluid, no codes and run great. The second invoice is where they call out these codes and from there is where it was the deny, deny, deny game. At that point, we decided to tow the vehicle to a dealership for a second opinion. They informed us that the transmission was completely done and would need to be replaced at a cost of $7,600. Going in for routine maintenance and ending up with a failed transmission is unacceptable. Then being asked to pay thousands more just for a diagnosis, along with the lack of communication, made the situation even worse. The poor customer experience and lack of empathy throughout this process has led me to never want to use AAMCO again. I suggest choosing a different shop. AAMCO is not a local small business, and based on my experience, it felt like they cared more about getting paid than what actually happens to your car.

Came in on 12/26/19 @ 7:30am…read more We previously had a valve extender put on our RV and the guy who put it on did it incorrectly. Like, he used electrical tape. It basically was causing the tire to leak. Came here early in hopes we could get it resolved as we are on a Cross Country trip from San Francisco to Florida and we had my car in tow. A guy with a brand and small pony tail was incredibly helpful and helped us resolve our issue. Thanks to him we could safely travel without worrying about breaking down our in the open road. We were in and out in 15 minutes

Consumers Beware of this Firestone, I want to File a formal complaint against Brian Garcia Service…read moreManager at the Firestone located on 1553 S Crismon Rd. Mesa, Az 85208. Who performed a coolant leak pressure test without my consent and caused my water pump to start leaking. When I brought vehicle in, I told Brian to check the radiator hose connected to thermostat housing and let me know if it is leaking! That's it!! Not to perform leak pressure check. Upon questioning Brian why he did this, he told me it was an Industry Standard to perform Pressure Leak test without Getting Customer Approval!!! Then he presented a Cooling System service estimate of 2700.00 to repair his Pressure Leak Test damage to my Water Pump! Again, will discuss situation with Douglas Zivelonghi Store Manager to see if he will offer to make situation right!!! But I will continue to file Complaint's and bad reviews on BBB website, Website of location of Firestone Store on 1553 S Crismon, Facebook, Instagram and Tik Tock websites! My advice is to completely ignore this location even exists. Take your vehicle literally anywhere else because they don't deserve the business, and no one needs to literally be robbed.

This place is absolutely the best in the valley, the staff is super respectful, caring, and…read moreextremely trustworthy. I've never been to an auto shop that's made me feel so comfortable and explains everything very thoroughly!!

I've always fixed mine, my family and friends vehicles. I thought most mechanics were scam artists…read morecause I did appliances and let me tell you that business is the worst with scams, so naturally I never used them. 5 years ago I was diagnosed with a terminal cancer, the last part I fixed was the water pump a few months ago and I was left sick in bed for a week. What you guys have done for me and my family is unbelievable, I will be directing everyone to your business, from the bottom of my heart thank you.