Brought to you by Riley and Adrian the Gm !!! I went in today to get tires on my new SS Camaro Riley was helpful and gave me good year sports had them in stock for them right away he knew I was waiting and got a new battery , great service :) Riley you are the GOAT there period thank you tons !!! I will be back , the Gm was super friendly we chatted a bit while I was waiting there he was super cool read more

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Terrible service. Had to return multiple times to fix the same issue at the end the staff was incredibly rude and tried to say the alignment being off had nothing to do with them. Even though they said they did the alignment but did not have the paper work to prove it. Until I came back for a third time then they could show me the paper work. Think them 2 1/2 days to put on 2 new tires and do an alignment. Stay away from these guys. read more

I came in for an oil change, tune up, and 4 new tires. I had an appointment for 9am. I arrived at 830am. Magda's customer service is amazing BTW. So they got one star for her. At 333pm I walk up to the guy who appears fo be some sort of boss and I ask him if ill be out of here by 4pm. He says "Maybe by 5pm". Im like that's not gonna work. I have to be somewhere by 5 and it wasn't close. He said my car was all taken apart and it's not a quick put back together. Well I didn't ask for my brakes to be done. They ASSUMED I would say yes to rear brakes and just did them. He asked me if I wanted them removed. Wtf??? So you can keep me here until 2027???? Ill pass. They need to hire staff that work with efficiency and show compassion for their customers time. Never coming back unless Magda gets promoted. Don't come here if you don't have 10 hours to waste. Its 455pm and im still fucking here!!!!! read more

I have been taking my car here for years and have spent thousands of dollars here. I recently needed new tires. I dropped it off at 8am and they said it would be done by the end of the day. At 6:30 pm they hadn't touched my car all day. They did a quick piss poor job and got me on my way because I needed my car to go to work the next day. I had to bring my car back 3 times because they could not fix the alignment. I think the entire staff has changed and the new staff does not care and do not know what they are doing. DO NOT TAKE YOUR CAR HERE! read more

I had my O2 sensor replaced and when I took it back to them to show them the damage I had they said it wasn't under warranty because I had rodents chewing the wire, but who knows the rodents in a Toyota Camry are made out of soy bean the plastic coding imagine that after all these years you have to rethink what you buy I'm disappointed with Pep Boys. I don't think they are as good as they used to be go somewhere else. read more

34 hours to replace ABS system. Mechanics were rude because I kept calling back to find out what's going on and it was just excuse after excuse. glad I didn't have them touch the brakes cuz that would of been another 24 hours to do. Jesus these people suck read more

April IS THE GOLD STANDARD! I've been to this location, a few times before, as well as others, and April by far truly blew me away with her level of service and knowledge and attention to detail with regards to dealing with the major headache of the warranty company that I utilized for my car. There was far more back-and-forth with the warranty company than was necessary and April was absolutely amazing in her ability to get everything situated for me to be able to get my car up and running again. thank you again for all of your help, you are the most helpful employee of this company that I have yet to come across. I look forward to coming back and doing business with you guys again in the future. read more

I recommend this shop based on my last 2 experiences, purchased a battery for my 2010 ford focus and was very pleased with the staff and atmosphere of the store location, went back a second time for several maintenance issues, Maria suggested the ford recommended service schedule based on the age and miles, then had Antonio and Austin perform diagnostic inspection, they suggested several types of services, brought me outside to look under the car, explained everything clearly and made everything easy to understand, Austin provided competent and professional work and completed everything quickly, despite my being a walk in customer. Antonio and Maria were very friendly and helpful with explaining the needed repairs and I will continue to work with them again! Glad to have them as a resource for my auto support team. read more

Here today getting a scheduled oil change. First off the service by the employees from Mr McCarthy to Mr Slate to the other person I can't remember his name but the service was exceptional and they presented some fixes to my car that the previous people didn't provide me with. Definitely coming here to get those fixes done. My new oil change and tire shop due to the information I received and they weren't rushing at all they took their time I like companies like that. That means they care. read more

So I ended up having to go to pep boys for my tire and only went coz the guy Tate was no lo ger there. The manager named Antonio really helped to get me back on the road and back to work. He was awesome. Thanks. read more

At what point will you do the RIGHT thing and refund my money? THE work was STILL under warranty, not about the amount of miles I put on the car. Yes you replaced my 11 year old radiator hose but you didn't change out the old clamp's which is HIGHLY RECOMMENDED, WHY?? You even argued on WHO will pay for the tow back to your shop. Never argue with a customer who is upset because you should have replaced those clamps. Parts fatigue overtime and without question you should have just replaced those clamp's. DO THE RIGHT THING, REFUND MY MONEY. read more

Had an oil change and they caused my oil pan to leak. My car has never leaked in the 22 years I have had it

Had a great experience at Pep Boys yesterday...thought I might need brakes. They did a full vehicle inspection, took the amount of time they said it would, and gave me a report that said I did NOT need brakes or rotors or anything else at this time. But guess where I will go when I DO need it?? Yep! And April was amazing and knowledgeable. The guy working was awesome too but he wasn't wearing his name tag :) so I don't know his name but he helped me learn to reset my oil reminder since it wasn't done after my last oil change. (Valvoline). Definitely recommend this customer service crew! read more

Pep boys is amazing they fixed my tire at 7:30 on Friday when no one else would! they had lots of customers and still helped us out. read more

Went here to get get my tire fixed, ended up having to replace it. April helped me. She was very helpful, super knowledgeable, and very friendly. read more

Tenía cita y no les importo me ignoraron me dijeron que no tenían tiempo me tuve que ir a otro lugar y también me ignoraron por que hablo muy poco inglés no más pep boys para mi mi mala experiencia fue en pep boys del cajon California read more

The worst customer service ever, I made an appointment for 2:00pm I showed up at 1:45 for a flat tire repair on arrival no one was in the office, waited for 5 minutes I have to speak loud for somebody to come and help. Once the guy came, I told him I had an appointment at 2 for the tire repair and he said that it will take up to 2 hours because everybody was out for lunch, he also said the appointments on the web side are not accurate ever! when I went to the car I saw at least 6 guys walking around the shop doing nothing. Drop my appointment receipt into the trash and told him to cancel it, two hours wait for a tire repair is a bunch of BS. Don't waste your time guys, you better off in a small private business. read more

Pepboys has been scamming me for years. They've been lying about services rendered, services I've not only paid for, but services their employees get paid for to do. There's no way brand new tires can get worn down in a year and a half if they've been doing the requested tire rotations at every oil change. I've called their corporate number to get this issue resolved and have not gotten one phone call back. Even after I've called to check in three times. The customer service rep who answers just says they're investigating it but it's been 3 weeks and no call to me to ask what I'm complaining about. The LONG story: Nov 2022 I got 4 brand new tires, an alignment, and full warranty with a different company, totaling close to $1,000. Since Nov 2022, I've gone to pepboys for my oil changes and I ask for a tire rotation. Everytime I ask for one the guy at the front says "tire rotation comes with every oil change". I'm no car expert so I trust them to do the things I've asked, and at the end of every service I ask if they did the rotation and they always say yes. Fast forward to July 2024 and I need an alignment. I go in for an alignment and my routine oil change and tire rotation. The alignment paper still has red markings so I ask why it still doesn't look like it's fixed. McCarthey says "this is the best you're gonna get" but my car still pulled to the right, essentially like no repair had been made. I call and speak with Tim who says he'll have a specialist look at it. I got back in and now the specialist is saying I need two new front tires. I have a long trip to Utah the next day and Tom says there's no way I can safely drive to Utah and back with my front tires the way they are so I buy 2 front tires. They say my rear tires are perfectly fine. Again, I'm no expert but idk how two tires can be completely worn down and two perfectly fine if they're bought at the same time and rotated every 3-4 months. This is when my husband starts to get suspicious that they're not being rotated. After this appointment, the alignment is fixed and I have two new front tires. I was NOT asked if I wanted a warranty on them but the notes say that I declined it. Completely false. Then, I go for my next oil change in September and I ask for a tire rotation, too. Again, McCarthy says that a rotation is included. When the service is done I ask McCarthy if the rotation was done and he said yes. I go outside to my car and the same front tires I drove in with are the same tires in the front. No rotation had been done. I go back and ask again if McCarthey is sure I got a rotation and he said absolutely, they did the rotation. I then tell him I doubt it and he checks the tread of all my tires. He said all of them are fine so there's no reason why they wouldn't do the rotation and says he's positive they did it. I had to pull up photos that show they didn't do a rotation! Once proof is shown then McCarthy says I can come back over the weekend to get a tire rotation. I said "you can't do it now?" I'm literally in the shop and they already had my car in the air but decided not to do it. McCarthy tells me no, they can't do it and I need to come back over the weekend if I want it done. I HAD ALREADY ASKED FOR IT AND THEY DIDNT DO IT. I come back Sunday morning at 9am. I then had to stand outside their shop and watch Steven do the rotation to make sure it was done (side note, Steven also did my first alignment but the car still pulled to the right so this is the second time he claimed to do work on my car, but there's no evidence of the work being done. But I'm paying for it). I did not know I needed to babysit a grown man with over 20 years of experience. To no luck, the manager was not in on Sunday for me to voice my complaints. McCarthy told me I needed to come back Tuesday to speak with him. I go back on Tuesday and ask April if I can talk to the manager. April says "you can go try and find him in the back" EXCUSE ME??? I need to go into their back supply area and look for the manager myself??? I'm so annoyed at this point but April goes and looks for him after I repeated what she said and she could hear how ridiculous it sounded. While waiting for the manager to come up April did look into their system and tell me that Steven was paid to do a rotation, he just didn't on the day I came in for one. Tom, the manager, offered to give me 4 new tires so they would all be the same. In order for me to be made whole in this situation, I asked for 4 new tires and the roadside warranty since that is what I had when I walked in after Nov 2022. Tom said he could do the tires but I needed to pay $112 for the warranty. SO I NEED TO PAY MORE MONEY?? After I've been paying for maintenance and their mechanics have been lying about doinThat is not fair as I would not be in the situation I am in had Pepboys done the maintenance I asked for. And I still have no call from corporate and Tim is refusing to give me a warranty with 4 new tires. read more

Did a tire fix here and had a Great all around experience, i was helped by James and Jason and both were great. Will be back. read more

Are Pep Boys overtightened my oil filter causing a leak. They agreed to pay me $300 for the damage that was caused over 2 1/2 months ago. I have been told four times either an email or on the phone that a check is on the way. I still haven't received anything and got a call today saying it will arrive in two more weeks. I am just going to file a claim with the BAR which I should have done in the first place because this company plays a lot of games I suggest you do the same if you have any issues don't go through their claims department it's a waste of time. Danny Hermez read more

I ordered tires online and made an appointment to mount and balance the tires, arrived a couple hours early and they were very busy, but they did their best to accommodate me, received a great price on four tires and considering how busy they were I was in and out in a very reasonable time. The two gentleman I had to deal with were very nice, polite and professional. read more

I bought and had installed windshield wipers. Kristie recommended the brand (I can't remember), and I Love my new wipers. They have a built in substance that helps water bead up and move off the glass. But the main thing is, it had been years since I'd changed the wipers. And they'd been jerry rigged on during a storm. So Kristie had to use a lubricant to remove the screws to get the old wipers off. The screws were so locked down, it took 45 minutes to get them off. Kristie kept at it until the job was done. And she was cheerful about it. Thank you Kristie! read more

Got new tires for my car it was easy because we were able to leave the car there and pick it up later. It took most of the day. When we picked up the car I drove it home. When I got there I opened the driver side door and it made a clunking noise. The bottom door trim was broken and rubbing. We immediately took it back to PepBoys El Cajon. The manager of the shop came out and checked it out and had them put it back on the rack and they tried adjusting the door. Finally the door would open and close without clunking. But the bottom trim was broken. The manager said the he would order a new one and call us when it came in. The issue is that they tried to hide this from me when I picked up the car. Also, brand new tires on my car for $1100.00 and they are smeared with some kind of cream colored gunk. You think that they should be more professional and never send out inferior work. We have been told several times they would call when the trim came in. We kept checking but apparently they never had any intention of ordering the trim or fixing the damage. This happened 12/31/2022 We have called and gone by we talked to the manager who assured us that it would be taken care of and then nothing. So a word of caution I would never recommend PepBoys in El Cajon they are are sloppy and irresponsible. read more

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had a 2pm diagnostic appointment today, upon arrival the apathetic employee said it's be about a hour and a half before it could be seen, and then another hour for the diagnostic. a giant waste of time. the best part, when I left, there were NO CARS IN THEiR BAYS !?! .forget this place read more

Went to Pep Boys today as my battery was acting up. Was helped by Kristie. She went out of her way to check my battery. Make sure that it wasn't still under warranty for me and then proceeded to get me the correct battery. Ivan then proceeded to put the battery in for me. Great kid hard worker I would definitely recommend this Pep Boys to everyone. They did a fabulous job and help me out quickly. Thank you Kristie and Ivan. If they are working there, I will be a customer for life so nice to be able to get great customer service. A + service. read more

Service was ok. The facility itself is a pig sty. The waiting area floor was filthy and hadn't been swept or mopped in quite a while. The men's washroom was filthy. The trash can was overflowing with tissues, many laying on the floor. The toilet, urinal, and sink were absolutely disgusting. Words cannot describe the filth. If you're going to wait there for your vehicle to be serviced, wear some Depends! read more

The website shows they close at 9:00pm, when you call the store the recording say the close at 9:00pm. I was there at 6:55pm and they were closed. Ironically after driving 18 miles there and 18 miles back, the whole reason I was there was because I was there yesterday and I was returning a alternator that didn't work. They had to special order another one. I went to Auto Zone and paid less and it was in stock and more importantly it worked. Poor management Poor communication Low quality parts High prices Would never recommend them. read more

YELPers, Eduardo completely took care of business with ease, professionalism & courtesy. New battery & synthetic oil change done. I'm so happy; thx. Eduardo & gifted mechanic. read more

My son's car front brakes were squealing and he needed to use the car for pizza delivery work same day and Brandon at Pep boys made it easy to get in and get out with great service. It was the only place at 9:30 am Friday morning who had a technician ready to do a brake job. Not sure about price comparison but the peace of mind made our timing feel like perfect timing thank you Brandon, be well! read more

Always has the best prices compared to any other auto part places. Customer service is always spot on and the store is clean.

Yesterday I had to take my rental car in for a flat tire (literally two hours before the store closed). April that worked at the front desk was amazing. She was able to get my rental car in and tire changed and back on the road within an hour of me calling. April was very knowledgeable and knew exactly how to help me with this being a rental car and not my own personal vehicle. She was so friendly, accommodating and professional. I am so happy that I came to this Pep Boys location and received such excellent customer service. read more

I'm just grateful they are open to check my tire pressure and I don't have to rush to other places since they are open after 5 pm. Thanks Pep Boys ! read more

Just moved to East County a year ago. I used to visit Pep Boys in College Area for all my mechanical needs and since I had great results there, I decided to check out Pep Boys in El Cajon. I've taken my vehicle twice in the last year and both times, I received excellent service. The thing that bugs me most about some mechanics is how they try to upsell you on stuff when you are there for a repair. Both times I brought my car in for specific issues, the technicians provided me with quotes to repair what I needed, but did not try and sell me anything unnecessary. I doappreciate the heads up about issues that may arise in the future so they are on my radar but they never try to guilt me into making those fixes. Customer service is excellent. Technicians seem happy and the management is communicative and friendly. Very happy that this Pep Boys is on par with the Pep Boys in College Area. They are my new go-to mechanics in East County. read more

Don't trust them! I got a tire rotation and they told me that I needed a $700-$800 brake job in the next 2 months. Simon I believe showed me on a model how low my brakes were. He also told me how warped my rotors were, that the whole car should be wobbly when I brake. (It's not.) So I took my car to the dealership and my brakes are like new. They estimate I'll get another 30,000 miles out of them. DO NOT trust Pep Boys. Very disappointed. They told me to email them qnd they would resolve the issue. That was 3 weeks ago and I'm still waiting on a reply. Please don't waste your time or money at this shop. read more

Broke down in El Cajon, during the COVID 19 shelter in place. While getting a repairs at Joseph Auto Repair on N 2nd (5 stars) I dropped in on this shop for some emergency supplies. Staff was super friendly and helpful, during an odd time for everyone. Pep Boys also had a standing 20% off during this shelter in place ( don't know how long that deal will last! read more

This location gives PepBoys a bad name! I was trying to get a price on specific tires for my car and for some reason the woman on the phone kept trying to push their sale tires and couldn't give me a price or warranty info on the specific brand I was asking aboutI eventually I asked to speak with the manager and was told I was speaking with her. Wow! If she was the manager she was So UNPROFESSIONAL & frustrating! I purchased my tires at a competitors store. Maybe PepBoys thinks they are too big and don't care about losing customers due to the lack of knowledge and people skills of their "managers" read more

It's unfortunate I live .2 miles away and can never bring my vehicle here if need be anymore. Spoke with someone and was quoted $667 total out the door. After he told me he would have to create the service report since they didn't really have one for that. That was the number. Told my wife, wrote the number on my fridge, blah blah. Gentleman told me it may vary by a few dollars maybe $20 or so since he had to order the instrument gauge cluster online and he was still shopping. But I said go head as long as it's in the ballpark. This was a Monday. Few days later get an email, $1567. Hahahaha. The ole okie dokie. All the sudden an instrument cluster for an 03 Silverado is $1,100? Oh... is it made of gold? $250 labor... to unscrew 4 screws and unplug it and plug the new one in. 45 seconds or so.. oh. Said hell no and went and got truck after it sat there 5 days for nothing. So ended up donating 130 bucks to change my headlight after their "diagnostic" Ended up ordering their "$1,100" cluster online for $220. So not quite sure where they were getting theirs from. But if pepboys needs a referral for them in the future I'd be more than happy to share. Then go to pick up truck and ask the gentleman there how my quote can change $1,000 and let him know how disappointing that is to feel like I'm being robbed and taken advantage of. He says he "doesn't know." He doesn't know anything about my truck...the one thats been in his parking lot for 5 days... no apology , no customer service, no empathy, no emotion at all really. I can call back after the weekend and ask M****** but that's it. (Won't put your name, but you know) Basically he said "I don't care, bye." So if you speak with someone, and then they have a day off, no one else can help you? I don't know how shops work, but that can't be a real thing can it...?? Anyways... Good stuff really. Phenomenal experience. read more

Every interaction that I had with them has been bad from the delivery of a set of tires I ordered from Tire Rack to be installed there only to be told that their only install guy was out to lunch to this gem of a experience today! Today I go to get a nail pulled out & a plug put in it which honestly is about 15 minutes when you know what you're doing! The guy that attended me Herb was his name was happy to sit there smoking away on a cigarette as opposed to actually doing his job! First he tells me that they can't do it as my car is " Too Low" to fit on the lift! Then he tells me go inside & ask so & so if we have time to do it, no that's your job! Where I tell him all he has to do me is just lift it with a jack & take the tire off without having to lift the entire car to pull out a nail! Jesus Christ on top of it I have to tell the supposed "professional" how to do his job! Hope that cigarette was worth losing business & this review! read more

Place is a rip off. Took advantage of my daughter who is struggling thru college. Experts at fast fast talking and changing stories. Heater hose leak on Jeep Cherokee. Not a Porsche $180.00/hr labor very high. Mark up on radiator hoses was twice dealer cost. Charged for a warranty she was not informed of and did not agree too. Would not refund. Cost over $1200 for heater hose replacement. Never pep boys again. read more

I went to pep boys and Joe the asst manager helped me with some highway tires and at no point did he try and upsell me but rather tell me what I should be using for my type of driving, all the while his boss is sitting on his ass not helping with the other customers 4 inline with one walking out it was not good and one customer was over charged and was not happy with that boss he paid his bill and left mad but I was delt with great by the asst manager Joe and end up paying $100 less the my orig quote for 4 tires, If you go there asked for Joe and get a fair deal read more