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    Pep Boys

    2.5 (51 reviews)
    Closed 7:30 am - 7:00 pm

    Services - Pep Boys

    Auto battery and fluid recycling

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto fluids and filters maintenance

    Pep Boys Photos

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    Recommended Reviews - Pep Boys

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    Reviews With Photos

    Original invoice indicating "30 month free replacement"
    Erin H.

    Terrible customer service and inexperienced mechanics. A year ago, I came to this Pep Boys for a batter install. They installed it incorrectly, causing it to leak battery fluid (determined by a licensed Subaru mechanic at another shop). I received a new battery under their warranty and my own mechanic replaced it. Less than a year later, that battery failed. I went back to this same Pep Boys as it was under warranty. They confirmed that it was warranty and that I would not be charged over the phone when I made the appointment. When I arrived for the appointment, a mechanic confirmed once again that this would be covered under warranty. When the manager, Jose, called me to check out he told me that I owed just over $200. I let him know that this service was under warranty. He had to ask someone for assistance. He then told me that I owed $17 for installation. I read their contract to him which states that "Pep Boys will replace the part, at no charge to the customer." My invoice also states "30 month free replacement." Regardless of the contract and invoice, he insisted that I had to pay for the install. I paid and left because the price of the installation was not worth the headache of a continued back and forth with a manager who had absolutely no knowledge of the company's contract. AVOID THIS LOCATION, or better yet, go to your local auto mechanic instead.

    Hanging in the waiting area watching the Brady Bunch Movie.
    Janice M.

    Pep Boys is a great place for picking up parts or for getting parts fixed. Over the years I've only ever had to come here to have a headlight or brake light replaced, but I always leave satisfied. Even when they didn't have what I was looking for, they were able to send me to a mechanic that was able to help me. The service dept. has always been helpful and treated me as an equal. I just hate it when a guy talks down to me, because he thinks that I don't know anything about cars. Sure, I could change the bulb on my own, but that's not happening with a 5 year old running circles around me! This location has a great waiting area with comfy seats, charging stations, coffee, snacks and a large tv. I would've given 5 stars, except for the fact that their products and services are slightly overpriced. Nonetheless, I'll be back the next time my light goes out.

    Jagadeesh R.

    I have the unpleasant experience during my service visit with pepboys in Berlin CT, I have accompanied with my friend during this service visit and he also got annoyed based on this service visit. I came in for my vehicle - 2013 Chevy Malibu - check engine light issue, honestly we are not mechanic- we are consumers, I told to Pablo clearly I am planning to sell this car and I want this check engine light in the dashboard to get fixed, I got an estimate of 981.82$ to fix - I paid (have the proof of receipt) And while getting the vehicle delivery out on may20th evening at 5:20pm EST - I have requested mechanic to come over, take a look and test ride before delivering the vehicle out as I paid nearly 1000$ want to make sure everything works right, but Pablo did not accept my request and he mentioned mechanics already inspected and you are all set, ready and good to go.. Hence I took the vehicle delivery out and while on the way back to home - my Malibu check engine light came ON and the original issue which I reported during the service visit(ac off due to high engine temperature came back on in dashboard) that was my original issue and purpose for my visit to Berlin CT, pepboys. I immediately turned my vehicle and dropped back to pepboys to take a look( this is the reason I requested mechanic to have a test drive and inspect before making the car delivery out but pablo did not accept my request and delivered without proper inspection) - I have been charged 981$ for nothing(issue not fixed and original issue is still on)

    Pep boys receipt 1-year ago for one tire service after being told they can't repair only one.

    Went for service after my left-front (driver-side) tire had a small puncture. I was first told that they could not salvage my tire as there was a small nail found in my tire and due to my car being all-wheel drive that I needed to pay for all 4 tires which would have cost me $1,000. When I refused service and asked for other alternatives I was disrespected and mistreated by a pep boys servicemen who decided to talk under his breathe and tell me to get tf out. I simply left and went to Town Fair tire who removed the nail from my tire and patched the hole which cost me $13.24. Big difference then paying $1,000. Pep boys will scam you if you allow them too. Switch to Town Fair for any tire repairs.

    Nail in tire
    Darlene C.

    Checked in for a nail in tire issue. Had to wait a while but the tech told me the nail didn't puncture all the way through so he pulled it out, sprayed it and check my tire pressure all for NO CHARGE!! thank you for the honesty and excellent customer service!!!

    Car parts, car parts & more car parts!
    madison h.

    These guys fix flats for free - can you believe that? Since I bought some parts there previously (and it wasn't a tire) when I later returned to get a flat repaired it was no charge - what a great surprise. It is just amazing how many employees they have standing around doing nothing. Very attentive, friendly, ready, willing and of course available to help - but how can they afford a payroll like that? Place needs a little cleaning and bathrooms are atrocious, but overall I'm a fan!

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    11 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    15 years ago

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    10 years ago

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    14 years ago

    Its always a pleasure to get our cars work done at pep boys. From oil changes to repairs. Great service

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    11 years ago

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    12 years ago

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    11 years ago

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    Page 2 of 2

    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    I took my car on a Sunday as they are the only place open I could find.

    Mentioned in 5 reviews

    Read more highlights

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    Pep Boys - autorepair - Updated May 2026

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