Overall nice facility, but the prices have increased from $80/month last September to $127/month…read morethis September. I'll be looking elsewhere as I have a very small unit, and the price will just keep increasing by the looks of it.

I had been renting a couple spaces at this facility for a few years now. I was planning to move my…read morebelongings to a different facility because the service had gotten bad and the property wasn't being properly maintained. I sent in an angry complaint and was on my way out right a Timothy was coming on as the new manager. He apologized and asked me to give Extraspace another chance, but I really wasn't trying to hear all that after my issue with the previous management. Well I am glad I decided to stay, because Timothy has really put in the work and turned this place around. He's always been friendly, responsive, and appreciates the business. You don't really see that anywhere these days, so I try to stick with the people and businesses that still do.

Have been a renter since 2017. My rent DOUBLED without warning in 1 year. When I questioned why…read morethe district ass-manager was very rude in her response. They are under new management and am told rent will never go up like that again, but they can't do anything for those who rented before 2018. Those who pay on time, are clean tenants and respectful when on property. But they can't do anything to counter the thieving, con artist management that was there before. From $49.99 to 84.12 in the 3 years, I have rented. BE WARNED !!!!

Gator State Storage has security features that gives you ease of mind storing items on the…read moreproperty. The property is very clean. The doors are freshly painted with an eye catching bright green. The use of technology to handle the account is a big plus. The rental process was so easy and convenient. If you're in need of a secure storage unit I highly recommend Gator State Storage.

From the owner: Come check out our premium self storage facility in Jacksonville, FL. We have a variety of storage…read moreoptions, including various sizes and drive up storage available. Give us a call today or reserve your unit online!

Great customer services. So easy to move in and great price point . Highly recommendedread more

When I visit you guys facility on 8585 Touchton Road.. I was greeted by Rosa and GeeGee who where…read morevery helpful.. They walked me through everything and They really help ease some of my concerns and anxiety with trying to find the correct storage unit for me.. I want to thank them again..

My Husband and I found Miss Connie to be extremely helpful very professional very friendly storage…read moreunits very clean and kept thank you Connie.

I am currently housing all of my belongs here while I am between homes. There are several pros to…read morethis storage rental space! *several loading/off loading bays for trucks *drive in loading/offloading for cars *weather friendly loading/offloading *plenty of push carts to help you move your stuff to your storage unit *climate controlled *friendly customer service *long hours (I believe) 6am to 10om And for the cons *your space may not be anywhere near the loading bay *there are limited places to load/offload *doors near your storage space may be locked and/or only for emergency use We have a unit that is a long hike from the loading area- you will get your steps in here and pushing those carts will be a workout if you load them up! But all in all- I am happy to use them for my homeless time frame! Hopefully I will be collecting my things soon!

Horrible. I stored my items in this facility on my move from Colorado an when I went to move in…read moreearly Oct, I found out my 2 storage units had been flooded. I was never called, nothing to say there was a problem even though the manager knew there was a flood because she told me the office has been flooded. I lost almost everything I own. Was only paid $5K by the insurance company for one storage unit and had I been called and told there was a flood I could have saved some of my items. A large number of ruined by mold. Would never due business because they would care less about their customers and insurance, they force you to use did not pay.

Worst customer service! Left a guy honking his horn trapped inside the gate 12/30/23 minutes before…read moreclose. At the same time allowing my unit from an auction purchased 12/28/23, go expired because she had already clocked out and it would've been too much of a process, she was very upset. And told me to come back tomorrow. Meanwhile, obviously, purposefully running away from the poor customer trapped in the gate. I had tried to arrive early enough for the last two days, unfortunately we are all 9-5. I also have a night job and two toddlers so I understand time constraints. Today I clocked out from work early 12/31/23 missing pay ($150). Worried about being late and also fearful of myself being trapped inside the gate now. When I arrived at 2pm, the door was locked and no one was in the office, so I looked down the isle where she was talking with a customer. Finally at 2:30pm I figured, they must be closed, since it is New Year's Eve. As I walked back to my car she is walking up and opens the door. The entire time looking for something wrong. I told her the unit number and she burst out 'oh no that unit is gone!' She mentioned something about what happens when you don't pay, assuming it was my unit that had been defaulted and sold, even though I had said now for the 5th time, that I purchased the unit through auction. She looked confused I don't think she remembers seeing me twice already. As she ruffled through the papers I'm wondering, what outcome do I expect seeing what I've already seen. Where the compassion? What's wrong with JUST being kind?? I was able to write this while she is right here looking for idk what, but alas she couldn't help me since my time had expired. I hope this doesn't ruin my relationship with the auction board. I'll have to contact them.. oh well. Maybe, hopefully the people got their stuff back or another auctioneer was able to step in and help out. Whatever the case, there is something happening much deeper with these 'units', some people have lost everything, others are so down bad they try to live in the damn unit! Everything is fine, until you're wife leaves, and half your house is now in storage. At the very least, the company capitalizing on this should have the most exclusive types of customer service. I will never rent a unit or bid at this location. Maybe this old store should dissolve -hint hint

corporate price gouging!!! low price online and then they raise the prices! huge increase on my…read morelarge storage unit. manager at location no help whatsoever

Since you do not allow customers to post on your fb page I have to comment here…read more.. Is there a reason a company your size cannot afford to fix an elevator in 6 months? Yet...continue to raise rent? Let me be specific.. Atlantic Beach unit 3028... third floor directly across from the elevator!!!!! that you can't seem to fix bahaaaa!! Your lovely employee and I were so excited about the location when I rented it years ago!! My unit was selected because of the proximity to the 3rd floor elevator, which has now been down from about MAY...roughly 5 months . Yet...You continue to RAISE RENT and make excuses about fixing the elevator. Silly. Is that really not in your budget..I mean I would think that would fall under maintenance but what do I know? Even if a capital investment it seems pretty damn important for a 3 story climate controlled building of this size to have both elevators in working condition. I mean it was your engineers who designed it for highest and best use, right? Which unfortunately looks like you are only applying to YOUR highest and best use NOT your customers. This is past the point of ridiculous. It gets worse...because you can't manage to fix that elevator...the only other one went down so you AMAZING employee carried my stuff up and down 3 stories and I am quite confident he didn't get a bonus but he preserved your reputation until you still will not fix or REPLACE the elevator. ‍#corporateBS