This place was very accommodating, especially for a last minute reservation. Up front about pricing and very helpful.

After 3 visits and calls they finally told me that they are not onsite. You have to make an appointment. So I made an appointment and no one showed to. I called. They told me to wait 20 minutes. I'm an hour waiting and no one showed up. My unit has an issue and I can't get any help. Do not rent here. Finds a company that still has staff when there is an issue. read more

I was able to do everything on line rent was more than fair and the unit was clean ........

I wouldn't recommend this location. They will have one price online and then when you come to sign the contract they want to charge differently. You also do not have access to your units 24/7 which makes it very inconvenient. While we were there trying to figure out pricing and rules two people got stuck behind the gate and had trouble exciting and leaving. I had confirmed multiple details with the manager over the phone before I arrived with a rental truck full of items but when I got there in person everything she said over the phone she went back on. I ended up going to an Atlantic Self storage and using their services instead. read more

Public Storage - Self Storage Near Me - Jacksonville, Florida

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I needed storage for a month and went online to rent from Public Storage. They had the $1 for the first month deal (normal rate of $185) that came close to $60 after fees and taxes; still cheaper than one month of rent at most places. I was dreading paying for that 2nd month, but luckily I was able to get out of the storage unit after only one month by scheduling moveout on the app for the same day that I had emptied the unit. The staff I interacted with over the phone were pleasant and understanding of my needs answering any questions I had. The location has much to be desired! It's not in the best part of town and I did worry at nights that I'd come back to an empty storage unit, but luckily never had an issue. If I need storage again Public Storage will be at the top of my list of companies to use. read more

Victoria Was Awesome With The Customer Service She Was Nice And Amazingly Patient Throughout The Entire Process... For All Management At This Location... GIVE HER A RAISE!!!! read more

i can't ever get the property manager on the phone and so now i have no storage unit. all my stuff from the last 3 years since i moved is gone because i cannot reach anyone!!!! read more

Easy to use, no hassle rental quick and easy and even got a free month. The office staff has also been super helpful and friendly. Recommended all around!!! read more

This company raises your rent on storage with no warning. Your bill must be paid before the month is out or they threaten to sale your stuff Public storage sucks and should consider peoples hard times during this pandemic. read more

I needed to store my belongings for a little over a month while in between moves. I chose this location because it's not far from my new place. When I returned with my movers to unload the unit, I immediately noticed my items weren't arranged the same way as I'd left them. In speaking with the property management, apparently someone cut the lock and stole several items (mostly electronics but also some other items). They also claimed another person's unit had been broken into. I was advised to file a police report with JSO and to call Public Storage's insurance company (that's been a whole other nightmare aside from the initial break in). When I asked about camera footage on the property for the police report, I was advised they don't have cameras on site with the exception of the front office...BUT they were oh so conveniently now installing them. At first I believed them until I started this review. I'm literally looking at reviews from at least 2014, 2015, and 2016 on my sidebar on Yelp where at least THREE other people's units were also broken into. So they're just now installing cameras outside (so they claim) SEVEN years later?! Management also alleges they tried to contact me about the situation mid-August; I've reviewed my call history. They did not. I'm honestly beginning to wonder if it's an inside job. Absolutely DO NOT use this location to store your personal property. I've used Public Storage before in Virginia and never had any issues. It's egregious that this location is STILL experiencing break-ins after multiple customers have experienced and reported theft. The one review I'm literally looking at from 7/15/2014 states, "Don't rent from here unless your unit is completely closed in." Well guess what? Mine was a completely closed in unit and it was STILL broken into. read more

I booked and payed for my space online. I received a text the day of move in with codes and directions. Super EASY!! Thank you!!

Customer service was excellent. Facility is clean and well maintained. However the 5'x10' storage unit is only 9' and a few inches, which was a significant issue for us as we have 10' kayaks. We are going to make it work. read more

Very low security. See my tip... Don't rent from here unless your unit is completely closed in. I have had my storage unit for about 8months and only checked in on it once. Come to move my stuff out and I immediately noticed that my boxes were disheveled. I thought that my tv had fallen down under the boxes. Started digging and quickly realized that my unit had been burgled. Well damn. read more

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Teresa was nice and super helpful. If I were in charge, I would give her a big raise and a bonus. People are your greatest asset! read more

Just rented from them and they were very nice and helpful. Sign up was very easy and online.

DONT USE THIS PLACE ROBBERY ALLERT These people are thief. They offered on the phone a climate control unit that they didn't have and when I wanted to have a refund 24 hrs after signing the lease because I realized i would loose my stuff, well they invented my moving day was 3 days prior of the day I leased the unit so It wouldn't qualify for refund. How could I move my things prior to signing a lease? We're they giving me 3 days free? This people is stealing more than 300$ read more

I've rented at the Southside Blvd. location since February 2021 and had a fully enclosed unit for over a year and everything was great, no issues. As I downsized my hoard, I move to a smaller unit that isn't fully enclosed. I went to check on my items this past weekend and noticed rat droppings all over my boxes. Needless to say, I will be moving out as soon as possible, hopefully before Friday, which is the last day of the month. read more

Worse place ever !! We HAD a camper stored here to find out the cops are always in there and our camper was gone !!! Stolen !! They always called when we were camping but this time no call!! Inside job pretty sure !! Don't keep anything . No stars but I have to post this! I'm going to keep commenting on this till someone gives a shit ! Because of hard times we're having an impossible time getting a new one . We are not rich and someone has our camper read more

First time using any kind of storage locker; Public Storage had a good deal so decided to use them. Needed a place for a month, and our all in cost was $38 (including the forced fees you probably get hit with everywhere like insurance and so on). The unit was good, though the door made for a tight fit (stored a decent sized couch). Overall, the experience was perfect; no issue with bugs or rats, weird people, etc. At closing, Mike was very helpful. Got a confirmation / receipt within a minute or two and was on my way! All in, my experience was a pleasant surprise; thanks!!! read more

Everyone I spoke to was professional and helpful. Easy process to move in and move out. I will use them again soon.

Very easy reservation process. Everything online. Didn't have to do anything in person which fit my schedule.

I could not have asked for a nicer customer service. Everything went way better than I expected and I would refer not only my friends and family but complete strangers as well! Thank you Public Storage! read more

Scott was great! He helped me getting the right storage unit & even gave me a mask because of the virus. I can tell he knows what he's doing! read more

Very poor security. Do not rent from this location. Find a more secure one. Our unit was broken into & nobody seen anything. They are not being professional about the situation. read more

The facility was clean and secure. Carole, the manager, was very friendly, easy to work with, and always helpful. She even called me after a few days to make sure my move in went smoothly. Very well-run location. read more

Great service. We had a 10 x 10 unit for a little less than a month. They were very accommodating. Great location. We felt very safe storing our stuff here. read more

The best price in jacksonville store manager Gregg he help with everything i need and find a good size storage and doriyel she take to my storage so I can figure out how i put my stuff best deal good Custumer service read more

I have been renting a storage at this facility for a year now and I have had NO problems what so ever. The place is clean and well maintained. The staff and owner very courteous. When I need a storage this will always be my first choice . read more

Trying to break a lock. Lost key. The locks are super sturdy since we haven't yet been able to break through it. The property is nice otherwise and safe. Trying to help a friend put all his stuff into the storage since they had to move out of their place. read more

The person who helped me with my unit was very nice and professional. I am so glad that he was nice as if he wasn't nice to me I would have walked off the grounds and flipped him off. I purchased a 5x5, a lock, and boxes. I am so glad they had everything that I wanted in one location so I didn't have to go to walmart. I am also happy they make the insurance mandatory. Keep up the good work!!! read more

Amazing service! So helpful and kind. Mike and Carline were extremely helpful in helping with getting our first storage unit.

The people that work here are nice. The facility is not the very secure or climate controlled. The prices are pretty high for what you get.

I brought my storage needs here and Mike helped me out. He did as good of a job as any storage personnel can do. He showed me my options and explained the cost variance to me so I could make a good decision. The only negative was that he did exactly as he is required to do by Public Storage, push product and insurance. This is not a knock on him, it is what he has to do to keep his job. It is the industry that requires this painful process to get every dime from you that they can. Remember, they push the insurance and tell you that you have to have it and imply that you need to buy theirs. YOU DO NOT NEED TO BUY THE INSURANCE. Just keep letting them know you have it already, you will will have to do this three or four times to get them to stop. Again, Mike was great and I am glad he was there to help me. read more

I came to that area the first time thats mean, i am a stranger.i went to a place close to my hotel they said sorry no more parking place was available n they referred to the 3424 address 10 miles away.i got there i explained to that lady name Jodee my situation ,she said to me let me see what i can do.Believe me she digged into that computer to see what was going on .she they is a possibility come tomorrow when i got there the next she did find a parking space available she called the DM (Erin) making her to go to the computer to authorize her.Thank God peter was there at the time to help her do the transfer from there place to where i wanted.Thats what you call customer service .how many people like that do you know and beside all those things happened with big smile happy to satisfy me. With no doute 5 stars not enough for them. This is happening yesterday.thanks again for those peoples. read more