I had been renting with U-Haul Self-Storage and Moving at Regency for over seven years, and the…read morerates were always affordable. The customer service was pretty good. At times a customer could be difficult to deal with regarding a late payment, but management was helpful and open to communicate with. My last year at the site Josh Marion stole my keychain while it was on a push cart and I was in my storage unit looking for something. When I asked him about my keychain he denied having it, and I could hear him moving my keys across the counter. My entire keychain was stolen while I was in my storage unit. My car key, my post office box key, my storage unit key, and any key cards on the chain. This theft took place September 2021, and I have been suffering with the aftermath of this theft for almost a year now in about ten or eleven days. General Managers are required to make walk arounds of every hallway at the storage site and around the entire perimeter. Instead of walking around the whole site Josh Marion would just walk to where I was parked at or where my storage unit was at. He and his wife would move trucks around wherever I was parked at. If I wanted to park my car behind a U-haul truck for some shade, Josh Marion and/or Cassie Marion would move all the trucks away from my car. Josh Marion did not walk through the entire site like he was supposed to. He would closely watch me in comparison to other customers. Management told police that surveillance footage could only be reviewed at the corporate office in Arizona through a court order, but when I called the corporate office they said that they have no such surveillance footage available. All they have are motion sensors, and footage of who enters, exits, et cetera. Management had access to the footage and was lying about it to cover up the theft. A lot was stolen from both my car and my storage unit as a result of this key theft. Items include: my child's social security card, my birth certificate, my social security card, my laundry, my FAST shampoo, my FAST conditioner, the combination to my safe, contents of my purse, make up, my list of housing resources, my jumbo checkers mat, my stickers for organizing the squares on the yard size checkers mat, my sharpie pen, Millard Hopper's How to Win At Checkers, stacking cups for my baby, a round red elephant toy with varying shaped holes (That was a birthday present.), the plastic 3-d shapes that go with it, a sketch pad with my child's stages of drawing in it, my HALO jumpstart charger pack accessories, including jumper cables, car charger cord, my red and blue Ruff Ryder flip flops, a red and purple floral dress, two parking citation documents, a print out of the latest DCF report made, the pamphlet for an information report on sexual assault (It was returned.), two c-block chargers, two USB cords, all my white clothes soaking in an orange Home Depot bucket, a small red address book, my iphone 6, my blue G-2 pilot pen, my peanut butter-filled chocolate Reese's muffins, my social security card, my birth certificate, my HUD folder, passwords and usernames to my Bright wheel account, my paystub account, my Watch Me Grow account, my Gmail account, my mail.com account, my groceries, my glute workout plan (I reprinted it for $40.), my toothpaste, my whitening kit, my child's toothbrushes, my child's toothpaste, my child's infant baby food, my car charger adapter, the wires to my dash cam, the manual to my dash cam, my earring posts that I bought from Rose's, my child's social security card, some castor oil, some baby oil, facial exfoliating scrub twice, organic, scented bar soap, washcloths, my ALCATEL tablet, the box it came in, water jugs, water bottles, snacks, travel size bar soap holders, toothbrushes). They also added substances to the car to lower its quality and cleanliness. Josh Marion passed my key ring around to others, and who knows how many other people have copies of it now! He would tell the police that he does not have it, but he would lie about ever having it. My car insurance company dropped me as a result of all the claims I did due to numerous break ins from people associated with Josh Marion who had access to my. I have had thousands of dollars in damages and thefts occur as a result of this theft that took place at U-Haul, and the president of U-Haul did nothing to acknowledge my concern. She did not reply to or consider my e-mail. Even though I had insurance I did not reimbursed for any of the damanges or stolen items. The gate at U-haul scratched my bumper because the gate was not motion sensitive. It did not retract when a vehicle was in the path of the gate. The Marion's denied my claim stating that it was my fault. Then they had the gate modified to be motion sensitive. U-Haul should have paid to replace my bumper and the company did not. :-( The staff at this company are not responsible. They stopped showing customer care.

Great resident managers. Very helpful and knowledgeable. Made our experience easy. Antonio was…read morevery helpful and so was his wife, Highly recommend this facility

I spoke with Robin in customer service and PAID for a space for my camper. When I was ready to…read moremove it in, Brian said he wasn't sure he could fit it in. Wouldn't give me owners info. Said he wouldn't be 'talked to that way' and said he was about to give me a refund. I managed businesses for 30 years. I would fire Brian today.

I needed a storage unit this week due to an unexpected turn of events. I called around for prices…read moreand this place was the best value by far compared to the competition. The manager Nina was highly respectful and resourceful. Not only did she show me all the options they had but got me hooked up on the promotion the company was running which gave me an even better price. Overall just a good experience today, I was very satisfied.

Gator State Storage has security features that gives you ease of mind storing items on the…read moreproperty. The property is very clean. The doors are freshly painted with an eye catching bright green. The use of technology to handle the account is a big plus. The rental process was so easy and convenient. If you're in need of a secure storage unit I highly recommend Gator State Storage.

From the owner: Come check out our premium self storage facility in Jacksonville, FL. We have a variety of storage…read moreoptions, including various sizes and drive up storage available. Give us a call today or reserve your unit online!

Excellent customer service!! I'm a college student looking for the best deal for summer storage and…read moreI called this place like 4 times today trying to figure out a deal they had going on. STEVE was the best and extremely helpful! He was probably the most patient customer service person I have ever encountered. He explained the 50% off deal and helped me figure out what would work best for me between the emails and my phone calls. Thank you!!

From the owner: Has clutter taken over your home? Atlantic Self Storage Regency Square in Jacksonville, FL, has the…read morestorage solutions to get you organized again. We offer a variety of storage unit sizes perfect for family heirlooms, furniture, or even a boat or RV.

Storage Zone on Mill Creek Rd was a great place to store my vehicle. A secure lot with pass code…read moreaccess. Leigh was very helpful letting me know this storage lot had just became available. Never had any problems with security.

From the owner: Welcome to Storage Zone at our Mill Creek location in Jacksonville, Florida! We offer a wide…read morevariety of professional storage solutions for all your self storage needs. Simplicity and convenience are important when choosing a storage facility. For this reason Storage Zone's units offer drive-up access for loading and unloading, and a hassle free online bill payment system. If you are looking for business office space, Storage Zone is your answer. Storage Zone is the professional, convenient, and affordable option for the city of Jacksonville. Our facility is clean and well-maintained. On-site managers are available to assist you with any questions you may have. Call or reserve online today!

I wouldn't recommend this location. They will have one price online and then when you come to sign…read morethe contract they want to charge differently. You also do not have access to your units 24/7 which makes it very inconvenient. While we were there trying to figure out pricing and rules two people got stuck behind the gate and had trouble exciting and leaving. I had confirmed multiple details with the manager over the phone before I arrived with a rental truck full of items but when I got there in person everything she said over the phone she went back on. I ended up going to an Atlantic Self storage and using their services instead.

Victoria Was Awesome With The Customer Service She Was Nice And Amazingly Patient Throughout The…read moreEntire Process... For All Management At This Location... GIVE HER A RAISE!!!!

I only used the uHaul rental feature here but not the storage service…read more I reserved a truck online on uHaul's website a month in advance and came to office pick up the truck on moving day. My truck was ready for me when I arrived and the staff made the process fairly painless and quick. I was in and out with the truck in around 15 minutes. After moving, I returned the keys in the Dropbox and got the invoice in my email after two days. The price was correct, and I was not overcharged.

I do not recommend this storage unit. I am moving my belongings out this month (June 2021) because…read moreof a RAT INFESTATION. They do not cover damages to your stuff so use at your own risk. Management didn't seem to care as they have already got your rent payment.

Great customer services. So easy to move in and great price point . Highly recommendedread more

When I visit you guys facility on 8585 Touchton Road.. I was greeted by Rosa and GeeGee who where…read morevery helpful.. They walked me through everything and They really help ease some of my concerns and anxiety with trying to find the correct storage unit for me.. I want to thank them again..