Had a very pleasant experience visiting the UPS store as I needed some documents faxed. I was greeted by a smiling young lady named Tori who asked me how can I be helped. I asked her if they were able to fax something for me and with a friendly and happy response said yes we h can help you with that. During the transaction, Tori engaged in conversation while ringing me up and waiting for the final verification that the fax went through. She wished me a good day and thanked me for my business. She exhibited great customer service skills and made the process easy. Thank you Tori for your help and service. read more

The UPS Store - Shipping Centers Near Me - Jacksonville, Florida

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I've always had a great and fast experience with the staff here. I've only had to do Amazon returns and they're really polite. read more

The UPS Store - Shipping Centers Near Me - Jacksonville, Florida

I am extremely unhappy with my experience at this location. I mailed a package on May 12 at this location that was expected to be received by May 14, within two business days via USPS. My family member had to reach out to me to let me know that they never received their package, and at this point, it had already been two weeks. When I check the tracking number via USPS, they stated that the package was never received from UPS, where I dropped it off at this location. After going up to the UPS store, I was informed that there is nothing that they can do about this package and that it will just arrive whenever it does. I was not able to get a refund or any real resolution to this problem, which this store is at fault for. In addition, the assistant manager promised a call back with more information, but I have yet to have a call back. She has my tracking number, phone number, and everything needed, so it is no excuse. Please give me the contact information to speak with corporate about this experience. It has now almost been a month and my package is nowhere to be found. read more

This location was super convenient for me as it was located a two-minute walk away. The staff is friendly, fast, and competent. I sometimes have dropped off my USPS mail here at their drop-off. Returning equipment for Comcast or AT&T is simple and straight forward as well. They have some boxes for purchase and a computer for use, although I have never needed either. I would gladly drive a bit out of my new home location for their good service and knowledgable staff. read more

Absolutely my favorite UPS store in town. I will drive out of my way to visit this store if I have multiple packages because I know I will get in and out faster than any other store and the service will be friendly and helpful. I visited recently to do multiple Amazon returns with different bar codes so I braced myself for a wait and clarifying questions, but every single item was scanned and entered so fast and done perfectly. I really appreciate when I visit a business with what I think could be complicated requests and they handle it all fluidly and with a smile and I am on my way in minutes. read more

I wanted a package returned to sender because it was for someone else that previously lived at my address. Two days later, it was on my doorstep again. I hope it will be resolved this time. But they were nice about getting it right. read more

This is located in a shopping center near Publix on the Southside. I arrived a little before opening on a weekday. The store was totally dark inside and didn't look like anyone was there or counting the register in hopes of opening so I wasn't able to have documents copied here. Luckily there was a FedEx around the corner that opens earlier and better caters to the extended hours of regular business clientele. read more

We called and came in last minute for notary, and he (Don't know his name) was so accommodating! Thank you so much!!! He was a life saver! Please don't forget to stop by here. Great service!!!! Love places that can handle last minute services but still deliver exceptional service read more

THOMAS is the best!!! Terrible experiences with other UPS stores and Fedex. Thomas is the only one that knew exactly what to do. Both Thomas and the other sweet young lady went above and beyond customer service. He seriously should own his own store. Please don't go anywhere else. If you need something shipped this location gets it right the first time. Watch and learn other stores, watch and learn! Thanks again! You guys rocked!! read more

Thomas was the absolute best! He helped my friend and I arrange shipping for a large item all the way from Florida to California, after many UPS and Fedex stores said they couldn't help us! He was so patient, kind, professional, and explained everything in detail. He's definitely knowledgeable and exhibits amazing customer service skills. My friend and I were beyond satisfied with his help and professionalism. Definitely take your services to this UPS store. You won't regret it. read more

Over the past year, I traditionally have had pleasant experiences in this particular UPS store. As an avid online shopper, I am very familiar with shipping and returns through UPS and this particular location is the closest to my home. Recently however, some of the staff that I have interacted with has been particularly rude and completely unprofessional. So displeasing, that I have taken my business to the FedEx nearby whenever possible. One experience in particular, was when I recently went in to have a book spiral bound. I was looking to have the binding stripped, the covers laminated, and then the final product spiral bound. The woman I was originally working with was trying her hardest to complete my request and find a solution to what I was looking for, when a man came from the back of the store to tell me that my book could not be bound and spoke to me as if my request was outrageous. He could not grasp the fact that I wanted my book rebound, and continued to speak to me in the most disrespectful way. Instead of just politely telling me that he didn't think my request was possible, he continued to harp on the fact that my request "made no sense" and that he could not "laminate an entire book" (which I didn't request). It was an extremely frustrating and unprofessional experience that led me to FedEx, in which they understood and completed my request with no questions asked. I wish I could recommend this UPS, but after multiple unpleasant experiences, I would rather take my business elsewhere. read more

Beware this office 2/5/2020 I went to the office UPS 4320 Deerwood lake parkway suite 101 Jacksonville fl 32216 (904- 998-2000) , Query about transferring all my business from USPS to UPS The office welcomed it,And I had my order paid on EBAY ,Handbag MK.MARY KING Item ID: 383381025698 ,Tracking number,,,9405508205496061309561 on USPS, The employee agreed to help me and they accept the conversion to and from USPS TO UPS.There are cameras in the office. Unfortunately,,The employee gave me this Tracking number 1z556wy49011720933 UPS,,He told me there has to be a change of Tracking number , It was a shock I was deceived and given a fake number,This is what customer service said to me, He gave me Tracking number 1z556wy49011720933 UPS sent from AMAZON to MIAMI FL ,,Please note that I sent orders Jacksonville fl 32211 to Silver Spring MD 20904. ,,,Attached copy of the fake receipt ,I want my right It happened on 2/5/2020 ,And the Order is lost ,Beware this office. read more

I needed some pictures printed on glossy paper in 5x7 and 8x10. The price was very reasonable, especially compared to Walgreens! The pictures took forever to send due to my slow email, but they were patient and most helpful! They did a great job! I will travel to this location for future small business needs!! read more

Had to gets some documents notarized and I wasn't sure about my own institution because they gave me the run around. Visited this location and Corey and Zack were on point. Got us in and out and were very helpful and courteous. Def' give them a try. You won't be sorry. read more

I had to return some equipment to AT&T and the UPS store closest to me kept "having system issues". Long story short, I decided to call them before I went there and have them say they couldn't get connected. And Lord and behold, same story. I decided to call this UPS store which is close to my job and they had no problem with their system. I went on my way to work and was out of there in less than five minutes! Thanks for taking care of this return for me. I will definitely be coming here for future business. read more

Corey has been extremely helpful in helping me print wedding invitations. He is professional and immediately knew what to do. Every time I go into the store, I know I will get great customer service. I would recommend this UPS location to anyone! read more

These people are great, and enormously helpful. I have been here multiple times for school stuff to visa paperwork, they are friendly and efficient and always try to save you money. read more

Went in here to return shoes that I ordered on Amazon. Very quick service. And very nice staff!

I was in Florida foir a week working as a contractor. The last stop was Jacksonville. I had to purchase numerous supplies including a ladder. As I wasn't able to take the ladder on my flight, I stopped into this store to ask about shipping it to my home. I was very satisfied by the way my ionquiry was handled. They explained how they would prepare it for transport and the least costly way I could get it home. They also shipped a box of supplies and printed my boarding passes from a flash drive. It was done quickly and professionally. Thank you! read more

Unfortunately, I am not one who normally would write a review but after reading Ron R's review, I just could not go on until I provided recognition for Corey. In a word - WOW!! Recently, my daughter and I needed to have a 50 page document notarized. I am physically limited therefore unable to stand for any length of time. As I sat in the car, my daughter went in to inquire to see how or if, this location could help. Out comes Corey - kind, compassionate, helpful, personable - who stood right there verifying my signature on each and every page - all with the patience of Job! Thanks, Corey, this type of customer care is e-x-t-r-e-m-e-l-y rare in this day and time! Give the guy a promotion, please! read more