Shoutout to the local community heroes working hard and bringing their A- game! This venue is a…read morehuge blessing! They offer several different logistics options here like FedEx, DHL, and even USPS! I technically love the USPS flat rate boxes when sending packages to my family and friends. The fact that this venue helped me pick the right options that made the most sense like shipping times, signage options, size of boxes was a winner for me. The gentleman that helped me even helped me decide to add some packaging peanuts to keep my items more organized by filling in the gaps. I looooved that I was able to get an email from them that gave me my tracking number. It made me more confident and excited to watch the progress of my gifts to my family. I am grateful for their excellence! What a great blessing they are to help us reach our loved ones with their organizational skills and knowledge.

woman with big glasses was really mean and condescending honestly none of the other workers had a…read moregood attitude, am never coming back, i ended up just leaving because they wanted to overcharge me higher then the ups on baymeadows

Quick, friendly and efficient. Some ups stores are poorly managed, not the case here. Keep up the…read moregood work people!

From the owner: The UPS Store #6282 in Jacksonville offers expert packing, shipping, printing, document finishing,…read morea mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - University Of North Florida Campus.

Had a very pleasant experience visiting the UPS store as I needed some documents faxed…read more I was greeted by a smiling young lady named Tori who asked me how can I be helped. I asked her if they were able to fax something for me and with a friendly and happy response said yes we h can help you with that. During the transaction, Tori engaged in conversation while ringing me up and waiting for the final verification that the fax went through. She wished me a good day and thanked me for my business. She exhibited great customer service skills and made the process easy. Thank you Tori for your help and service.

I am extremely unhappy with my experience at this location. I mailed a package on May 12 at this…read morelocation that was expected to be received by May 14, within two business days via USPS. My family member had to reach out to me to let me know that they never received their package, and at this point, it had already been two weeks. When I check the tracking number via USPS, they stated that the package was never received from UPS, where I dropped it off at this location. After going up to the UPS store, I was informed that there is nothing that they can do about this package and that it will just arrive whenever it does. I was not able to get a refund or any real resolution to this problem, which this store is at fault for. In addition, the assistant manager promised a call back with more information, but I have yet to have a call back. She has my tracking number, phone number, and everything needed, so it is no excuse. Please give me the contact information to speak with corporate about this experience. It has now almost been a month and my package is nowhere to be found.

The gentleman here are so nice and helpful. Never have had a bad experience. Wish I would have…read moreknown to come here for all shipping, stamps, etc when I moved here to Jax 5 years ago. Never wait in line like the horrible UPS across the street.

Called about an important package with a medical device and no one answered the phone during normal…read morebusiness hours What to improve? Answering a business phone is essential for any business that wants to survive. This is a company I would think twice about using.

I always drop my returns in this store and it's very close to house. But this time I had an extra…read morequestion about lost package by UPS (I've spent several days calling customer service and sending emails without results). Since I stopped in this branch to drop something I decided to ask if they might have any additional information on my lost package. The lady over the counter just jumped on me screaming they don't have any information and I shouldn't ask them this question. No class, no being polite, since I was talking to a different employee even. Even if this branch is just a franchise they still represent a big company having their signage above the main door UPS! This behaviour is unacceptable !!!

Made finger printing reservation online. They don't have the requisite equipment. Having worked for…read moremultiple different UPS Store franchises, I know there is a simple toggle for what services are available on their website-they should disable this functionality until it is available. They got two stars because they at least acknowledged the mistake and apologized. (Their response on Google): Response from the owner 22 hours ago Hi Harold Long, we apologize for the inconvenience. We're committed to providing world-class service and our intention is to always take care of our customers. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at store3547@theupsstore.com. Please share your date of visit and any additional details. EDIT: your response is inadequate and shows either lack of reading comprehension skills or, worse, that you didn't actually read my review. Because of this, you've dropped down to one star. Contact your franchise rep (or even tech support) and inquire how to toggle off the Live Scan services-once they show you how, you'll see how easy it is!

This UPS store is really understaffed, and the couple of employees present, though clearly doing…read moretheir best, do not seem to have received proper full training in Livescan fingerprinting and seemed almost as confused and stressed as I was. I endured over 40 minutes of misery and a severe panic attack which could have been entirely avoided if only someone trained was able to assist the whole time, which the Livescan guy on the phone told me was supposed to be required anyway! Constantly, more customers would come in with other things and the two UPS employees would be forced to go deal with them, passing me off to the Livescan guy on the phone who had limited ability to help due to not being physically present. The employees were kind and understanding but that is no substitute for having more than two employees in the UPS store so that one of them can help with the Livescan machine while others attend to customers with packages. I've never seen an UPS store with fewer than 3 employees even if it didn't offer this service. It's unfair to customers and employees to understaff so severely.

Super helpful in packing a gift and shipping it for me. It was pricey however the shipping safely…read moreis what I was concerned about. Great job!

Fingerprint service was a breeze. The store offers FedEx, DHL, USPS, and UPS dropoffs. The staff is…read morevery professional.

This is my local UPS store. I stop in often to drop off my Amazon packages for a return. I never…read morehave a problem. Customer service is always great. Sometimes there is a line so you have to wait, but it goes by pretty fast. I never had any problems with Amazon not receiving my order so I will continue to stop by to drop off my packages.

Dropped off items for shipping at this UPS location. The attendant was quite quick, given that…read morethere is no long line for customers as there were only 3 people ahead of me. The service quality overall is good, as this is is a busy location. Parking can be quite a hassle during rush hour after work.

We've been using the mail and package services for several months. An issue involving a missing…read morepackage occurred and after investigation, review and consideration, the owner, Paul, resolved it completely and to my total satisfaction. I would recommend this business, its services and practices to others.

From the owner: FedEx, DHL, US Mail, Notary, Fingerprints, Livescan, Cash for College Books, Fax, Scan, BW & Color…read morecopies, Mailbox rentals

I started my order last week on my book. Professional atmosphere and welcoming. Samples of their…read morework is off the charts... Excellent work. I'm waiting on estimates, i am sure i will be satisfied with their services

They are family ran business and always do an outstanding job. Hard to find these things today .read more