This was the worst moving company we have ever encountered. We originally gave them a higher review when they moved our belongings into a storage unit, two years ago, but this weekend we had an excellent company re-pack the furniture that HH had dropped off into the storage unit and there were many pieces with substantial damage. They had not properly wrapped the high-end dining table and it had wood gouged on the edges and a chair leg was also damaged with a large chunk of wood missing. If I could give zero stars I certainly would- stay away from these amateurs that clearly do not have any furniture moving experience. read more

We had a local move and Lori explained everything and was so patient with all my questions. They definitely go above and beyond for their customers. My husband was saying good things about all 4 men that came. Jesse was very upfront about any extra pricing that came and was not pushy at all. Very pleased with the overall service and if I or anyone I know needs to move Helping Hands will be who I call. read more

BEST MOVING EXPERIENCE ever! Your team of Jimmy, Tommy and Kendall were prompt, courteous, efficient and meticulous. They treated our furniture with such care. Thank you for exceeding our expectations! ---- Hogan read more

Helping Hands Movers - These men were great! - Movers Near Me - Jacksonville, Florida

Easy company to work with. Everything including pricing was clearly explained by Lori, who later called to confirm the appointment. The two movers Jimmy and Elijah showed up right on schedule, were friendly, worked hard, took great care of our belongings and efficiently moved us. Very happy with our choice and would not hesitate to hire them again. read more

These guys just completed a move for me and I can't say enough about what a good job they did. They were prompt, professional, and careful with my things. I would definitely recommend them. I had previously had all my things moved into storage and that group did a horrible job - inappropriately stacking things and I ended up with a lot of broken items. So beware - anyone can acquire a box truck, hire a couple guys who don't know what they are doing, and call themselves movers. Helping Hands has been in the business for years and these guys know what they are doing. I never plan to move again, but for anyone else looking for quality movers, these guys are the real deal. read more

Hired Helping Hands (a veteran owned company) for a local move from Jacksonville to St. Augustine Fl for a move yesterday. I couldn't be more pleased with every aspect of my move! The movers, Jimmy and Elijah arrived on time, their truck was clean. These guys were friendly, fast and very professional. They carefully prepared the items to be moved, asked if there were any special handling requirements and if there were any other items that needed to be moved. They carefully loaded the truck and proceeded to my new apartment in St. Augustine. Everything was carefully unloaded, moved and placed where I wanted it. They went over and above to help me place risers under several pieces of furniture. I couldn't ask for a better moving experience at a fair price! I highly recommend Helping Hands Movers for your next move!! 5 stars for sure!! read more

I contacted helping hands after moving across the country to find that my movers flaked. Jim was very responsive and did everything possible to help me out of the pickle I was in. Hands down recommend these kind souls read more

This is the second time I've used Helping Hands to move my elderly mother. They show up on time, are thorough in going over the paperwork, work quickly and efficiently, and make sure everything is in place before they leave. Today, they also all had masks and gloves on which we all appreciated. Thanks to Jim and his crew for stepping up when it was necessary to get this job done. read more

I had a great experience using Helping Hands for my move! Lori in the front office is wonderful about following up, checking in before your move, and answering questions. For the day of my move, the guys showed up right on time, and had us moved quickly and easily. I am hoping not to have to move again anytime soon, but I would definitely reach out to them again if needed. read more

Highly recommend! I personally know a few crew members who have been there since they opened and these guys are so friendly and they will ensure all your stuff is safely moved. Need trusted mover? Call them! Israel and jimbo are two workers I know tell them I said take extra good care of you read more

Mover beware...I had a move scheduled today to move out of my house I was closing on. After not hearing from anyone I had to call 30 minutes before my window closed just to find out they canceled my move on me. All I got was a lousy sorry and an offer to come the next day. Which was way beyond the deadline for me to be out of the house. This forced me to scramble to find someway to move my entire home in the later afternoon, on my own. Someone allegedly got injured and for some reason there was no contingency plan for any event like this. Strange. I have used this company once before and it was great. However, now, I will never use them again and can never in good faith recommend them to anyone. They might just cancel on you and leave you to figure it out how to move yourself at 4 o'clock on a Friday afternoon. read more

This was my first time using movers and it was so wonderful I will definitely be using them again in the future! The movers were so nice and handled everything with care and were very professional. Very efficient and quick. Would highly recommend this service and know I will be using them for my moving in the future as well! read more

I had Helping Hands load me on two difference occasions upon a recommendation. First to load up some plastic bins and mostly things out of the garage and Christmas items. That load went without any issues so I decided to use them again to load our last 2 pods with all of our remaining items. I was turned off that I need to pay cash, but still decided to use them. Upon arrival, many of our bins were cracked/broken and we unloaded a box marked glass/fragile that had been on the bottom with many other boxes stacked on top. The box was crunched up and clearly should have been placed toward the top. For professionals, these kinds of things seem obvious. I would not recommend them. read more

Helping Hands Movers - This was placed at the bottom of our pod. On the top of the box, it also says glass. - Movers Near Me - Jacksonville, Florida

These folks are awesome movers. Our team of three arrived exactly on time and went to work immediately. They were pleasant as well as extremely careful with all of our expensive belongings. They shrink wrapped the sofa. They put blankets on everything that needed protection. They boxed up paintings. They did everything as quickly and professionally as anyone could possibly want or expect. They took no breaks and a quick lunch. They worked until 6:30 PM, made two trips, and dropped off and set up a bed and mattress set at another location. They also packed our belongings in our warehouse with great efficiency and speed. The front office staff handled everything by phone, she was cordial, extremely efficient and very friendly with personality and needed reassurance that all would be well. She gave practical advice about how to contain costs. She was as first rate as the movers. The cost was almost ridiculously inexpensive. If you use these guys, tip them handsomely because they deserve it! Helping Hands knew exactly what they were doing and I would recommend them to anyone. Hands down, Helping Hands is the best moving experience we've ever had by far. read more

these movers are fast and efficient. I have used them on two occasions. once was to unload a 25ft truck and the other was to move from one location to the next. both times the drivers communicated prior to them showing up. my move was delayed die to weather and tjem being backed up, but I did call them a few days before the move and they were able to squeeze me in. i would definetly use again if I had to. I also like the fact that they dis not charge my card before the move like some others wanted to do. read more

Unfortunately, Jim couldn't get a crew together and called me 10 mins before they were supposed to be there to let me know that he didn't know when they would be able to come. So when I was upset (of course) he proceeded to be extremely defensive and rude and canceled my move altogether. I understand these things happen and movers aren't always on time, but as the owner you should know how to handle confrontation. But thanks to River City Moving Company my move went smoothly. I don't recommend helping hands. read more

I hired them to pick up and deliver a piece of furniture. They did it the following day. They were pleasant, considerate and did a fantastic job with padding and securing. I am super happy. I would definitely use them again. read more

They give you one quote and then change the quote on you! I have moved with them commercially for the last five years and this year they screwed me, broke my shelves and worthless. I would not recommend Israel or his group anymore! They went from 1 truck to 8, I guess greed is what gets you there! read more

EXTREMELY POOR SERVICE AVOID!!!! My friend called for a quote and was given several different and misleading prices. When speaking to the Owner. He was rude and abrasive and more defensive than helpful do yourself a favor avoid the headache and take you money somewhere it can be appreciated. Every business should give good customer service big or small we the people have to keep them honest read more

Jim and all his guys are superstars to me. Extremely punctual, Very fair pricing, Professional handing & packing all furniture, appliances, breakables into their truck. Very fast & efficient. They took 2 loads to the new house and 1 load to a storage room. Each one when perfectly. I would absolutely use them again and give them the highest recommendation. ~David read more

I've used Helping Hands Movers for 5 moves over the last 12 years for local moves in NE Florida. Great family company. The movers have always been very respectful and careful with my belongings. Very fair pricing and excellent service. I would highly recommend ! read more

We had such a great experience with these movers. They were so nice and professional. They were very careful with our fragile items and didn't kill time to make more money. They were fast efficient and their prices were better than other companies we called. They even offered a 20$ coupon online or a senior discount. Highly recommend them! read more

Seriously the best around Jacksonville. The movers were EARLY even after I canceled once and re-scheduled twice (Military Life)! I was scheduled for a Saturday and was done in about two hours. Three movers ALL three super sweet, polite, and most importantly were super careful with my property!!! I paid $295 (no weekend up charge), you can't beat that! I have a two bedroom apartment and was previously quoted at $900+ dollars with a different moving company. Do yourself a favor and book with this family-owned, local company!! read more

Although extremely nice, they seemed to have never moved anyone before. They showed up 30 minutes late, they did call at the time they were supposed to arrive to let me know. They damaged a wall bringing in my couch - which took almost 30 minutes. I had to tell them it would fit because I have moved this couch over 8 times since I've had it 15 years into smaller quarters and they quickly got it in then. They also broke a picture frame. If you're looking for nice and cheap, I think they are a good option. read more

I hired Helping Hands of Saint Augustine for a move. At first, the 3 men were nice, introduced themselves, and started to work upon arrival. The contract was signed and the owner, Israel, was also there. The rates were a bit confusing and Israel talked fast, but I wanted to make sure I understood what the total amount would be. He began to question me several times, "do you have enough money? Are you sure?" I assured him it would be no problem. The 2 other men kept moving boxes and furnitures, but it wasn't long before Israel made rude comments. He said, "did you know you were going to move today? Can you make the dogs be quiet? Why didn't you take down the beds?" My dogs were crated and out of the way. My daughter and I were not responsible for taking apart the beds.. the moving company was. I found these questions rude and unnecessary. I moved into my bedroom to take off a mattress pad to make sure I could find it at the new location. Israel moved by me quickly, hitting my arm with a lamp. He said I was getting in his way. I continued to pick up the mattress pad and he lifted the mattress, which slid and hit me against the wall. This hurt my back against the wall and my knee against the mattress. I was stunned. This made me very upset, so I said I would call the owner. Israel then said "to do what?" because he is the owner, which I didn't know. My daughter told him politely to be careful because I just had a knee replacement a couple months ago. At this point, we were both upset, but trying to remain calm. Israel then got very angry, shouting in our faces, and told the other 2 men to unload the truck. We asked him not to, to just complete the job as stated in the contract. Israel had his men leave ALL of our belongings.. furniture, clothes, boxes of priceless pictures, fragile items, everything.. on the sidewalk in front of our apartment building. There was no way my daughter or myself could bring everything back in and it was getting cloudy, looking like rain. Within minutes, the truck was gone. They didn't say another word. Israel said that we were "tripping," though we had said or done nothing wrong. We simply wanted the job finished without any more issues. I called Helping Hands' office and the receptionist was shocked. She said they never get complaints, but there was nothing she could do. Israel was out of control. We felt scared and defenseless because he was acting so angry and irrational to unload everything off the truck and leave. This all happened so fast after I was hit by the mattress. The owner of Helping Hands Jacksonville was kind enough to come a few hours later to bring our items inside. He apologized for his nephew, Israel. I learned the next day Israel has also been violent with an ex girlfriend within the last week and many times before. This should make anyone considering this company (Saint Augustine location) be extremely weary of hiring a man who has been physically hurting a woman, then made an awful scene in a customer's home. I would AVOID at all costs. DO NOT hire this company. Unreliable, did not get the job done, hurt me without an apology, criminal, and unstable. This man should not be responsible for entering people's homes or running a business. In response to office manager's comment: The facts of the mover's unprofessionalism and hurting a customer during a move are accurate and it's a shame you would encourage someone to remove a review. Respectfully Lori, there is nothing to edit. read more

I'm so very disappointed that I've been finding more and more broken items from a move by Helping Hands, Jacksonville, Florida. The bins we packed are piled so high in our garage that I'm having great trouble trying to get them down and when I do, I find multiple broken items. It's taken me a while to get to things, so they were not reported. I'm absolutely disgusted. read more

Great service. A little more expensive then most that I called but the woman who answered their phone was very pleasant and the movers were great. They unpacked a full 17 foot truck and went up to my 11th floor and unloaded in exactly one hour. The only thing I disagree with is them charging you the time it takes them to get there. I feel this is a business expense and should not be passed on to the consumer. They also don't take credit/debit cards. Another down fall to their business. read more

We've moved 10 times in 10 years and these guys were by far the best we've ever had, even better than any corporate movers we've had.

Find a different company. Below is the information I wrote to the owner. I am not new to moving. I retired from 20 years in the USN and moved several times. I was a preachers son and moved all my life. Plus, since my retirement I have moved, to Kentucky and back to Jacksonville. Then moved again while in Jacksonville. Good luck on your choice of movers. Moving is tough on everyone. You can take away what ever you want from the information in the letter I wrote to the company at the end of our move. 1) To start the day of the guys were late, said they were stuck in traffic. (Ok, everybody gets caught in traffic, so I can let that slide) 2) Once they got there they were trying to figure out when they were going home. In such a hurry at my mother-in-laws, my wife went back over filled up her car, then I had to come back over and fill the truck bed and a few items on a the trailer. 3) Same goes for my house, they were in such a hurry to leave they left a full truck bed full of things plus a full trailer of items. I complained to one of the guys about the items that were left and he said they do what the driver tells them and the driver told them to leave the items. 4) When we got out to the new house, first of all they did not put a runner down to protect our floors, well they did after I told them too. 5) Most of them just complained about how long they had to work and what they had to do when they got off. The one guy and I forgot his name but he is the one that settled the bill at the end, was really nice and willing to do what was needed (in a way). Still complained about having to get done so he could take his wife out for her birthday. 6) The failed to put items in the rooms they were instructed. 7) They took my mother-in-laws bed and dresser apart and they were not planning on putting the bed together until I told them they needed to. Then the mirror that goes on the dresser they couldn't find the screws for and said the guy that left did something with them and they couldn't put it back together. 8) Then the same with our dresser, I told them to put it together before they left and once they got the check they left. I had to put it together. I am not a hard guy to work with and try to be as understanding as possible, but I have no room for workmanship and the service Helping Hands provided for our move. Didn't even get some kind of follow up from the company checking to make sure things were good (I was kind of waiting for that, before I sent this, but it never happened). This is a family business, well if they were my family I would be extremely disappointed in them. read more

Wonderful crew of family! Everyone from the ladies on the phone to the owner (JIM)who walked threw my house to give an estimate to pack me up were all wonderful. The five gentleman that packed all my fine delicates to my kids rooms did an amazing job as well. They were all very sweet, courteous , respectful and genuinely hard workers. I had many extremely delicate figurines from all over the world and they packed them with the utmost care. I only wished they moved across state line so I could have used them for my entire move. They showed up promptly at 9am and left at 7pm. They hardly stopped for a second but to grab a quick eat. My son who has cerebral palsy felt he made new friends with each of the gentleman. They were all very happy to entertain my son is conversation as they worked. I truly appreciated that. It made him feel good and kept saying how much he liked them and was sad to see them leave. I have had an issue with another moving company and Jim was so sweet to call me the day of my supposed move up to Georgia to make sure all worked out for me and I thought that was real nice of him. When my mover didn't work out he went above and beyond to try and help me find someone I can trust that moves out of state. Thank you so much Jim! Your entire staff are A++++++ in our books! My husband really was Impressed by ll they got done in one day and my final price came in way under the estimated quote. That was also a nice surprise! I would not hesitate to call them for any packing or in state moving needs. You just don't find genuine people like these guys around much anymore and they wouldn't leave until they were certain I was 100% satisfied. Thanks all of you for shaving off some of my stress on a huge move of a fairly big house. read more

Several friends highly recommended them to us. They moved us from a home we sold in Jacksonville to a storage unit that was close to the home we were buying in Fernandina Beach. Everything from the initial phone call to the actual move was as professional and friendly as anyone could ever hope for. The crew of 3 guys immediately made us feel comfortable that our possessions were not only in helping hands but in caring hands as well. We did attempt to use them again for our move from the storage unit into our new home but unfortunately they were not able to accommodate our move in the time frame we needed. So my first recommendation is use this company but remember they are not only good but popular so my second recommendation is to make sure you give them plenty of notice so they can accommodate you on their schedule! read more

Just moved with them today. They quoted me $295 a special $20.00 off their regular rate of 105 an hour. Let me tell you this, they were efficient, fast and courteous. I will hire them again and I highly recommend them. They are family owned and operated. read more

Just want to thank the guys with Helping Hands for another great move! Unfortunately this is like my 7th move I think with this company, I wouldn't use anyone else! I have had several people ask me over the years who to use I highly recommend Helping Hand Movers! read more

Helping Hands recently moved my family of six into our new home in Jacksonville. I have moved many times in my lifetime, and this was by far the best moving experience I have ever had! The owner was right there with his crew for the entire move and his crew was top notch. They worked hard the entire time, and completed the job just as they said they would. Not only did they handle our furniture and personal items with utmost care, but they were very helpful in getting things placed in our new home for us so as to make our settling in easier. In addition, these guys were so polite and respectful to all of us, including our two small children. Oh yes, and their price was very competitive and came in just as they said it would. I would highly recommend them!! Thanks you, Helping Hands, for a great moving experience! read more

These guys were extremely courteous, fast and efficient! Not only would I highly recommend, but I 100% plan to use them for my next move! Within about 15 seconds of these guys pulling up, they had jumped out of the truck, assembled the ramp, padded the doors of my house, and placed a little runway barrier for the floors--I'm not kidding, these guys are FAST!! They were also extremely friendly and helpful. They helped me move some odds and ends (ex: TV without a box, so we didn't want to put it in the truck) into and out of my car. Plus, the price was extremely reasonable, especially considering how fast they work. I'm pretty sure this is the least expensive, best moving service you can get in Jacksonville. Don't hesitate, you will not regret using these guys!!! HIGHLY RECOMMEND, 5 STARS! read more