Had been experiencing some issues with a cargo box and after experiencing the same issues with the replacement box I decided to stop by HQ and see if there was anyone that could help. Didn't realize that there was a warranty dept there. Talked to the warranty manager and even though cargo boxes are made and designed back east. He still took charge of the issue and I even brought in the original one for them to look at. In the ending the issue is still pending but I do appreciate the extent he and the company are going to resolve the issue. I am lucky to live only a few miles from the HQ so it has worked out. Granted there is no retail sales from this location that I know of but there are a few place around to purchase their stuff from. read more

Pelican Products - Using the case on road trips. Great for extra storage. - Lighting Fixtures & Equipment Near Me - Torrance, California

I have the pelican 8060 model,it has been used for every day duty lights cause my bulb went off and it has a cracked on the body on it and it just stop charging for some reason..I did the warranty online and pelican responded right away.Since i live nearby their HQ,i decided to brought in my lights for service.A nice lady was working in warranty dept and took care of it.Replaced everything like brand new without cost at all,And it was pretty quick in less than 5 minutes..Amazing customer service and well above and beyond..THIS IS WHY I LOVE PELICAN PRODUCTS !!! THEIR WARRANTY ARE UNBEATABLE AND BEST QUALITY EVER !!! THANKS AGAIN TO THE PELICAN WARRANTY DEPT ..purchasing pelican products is a win win !!!! read more

Stupid little rant - its not even the money that bothers me, its the principle. I had a little Pelican 1920 pen light that I carried for work stop working just a couple of weeks after I got it. I reached out to the warranty dept and they had me do the online claim and pay $5 for the return shipping. The next day they emailed me telling me to send the light in. Great, shipping it to them (plus the cost of a small rigid envelope to ship it in) would cost somewhere around $20 via USPS. Add the $5 they have you pay already, and my $35 flashlight would've cost me somewhere around $60 by the time I got a working one?!?! Its not my fault you guys made a POS product, why should I have to incur the shipping costs to make it right? I did my job, I paid for the product in the 1st place, your'e the company thats worth hundreds of millions of dollars, YOU GUYS should pay for the shipping costs! Absolutely worthless warranty. No thanks, I chucked it in the trash and I'll make sure to spend my money elsewhere next time. read more

Good place to shop for gun cases, camera cases, rifle cases, love the products made from this company

Brought an old issued (2008) light in to check the battery. Got a new battery, housing and LED bulb. No charge! Great customer service Pelican Products. read more

Pelican Products - 7060 - Lighting Fixtures & Equipment Near Me - Torrance, California

Keith, you don't seem to understand. There is only one reason why someone sits in traffic for 1.5 hours to fix a flashlight. It's because they do not want to use their backup flashlight (B watch LEO). You should make accommodations for Law Enforcement Officers as this equipment can be life saving; whether directing traffic or clearing a building, this is an essential piece of equipment and it MUST work. read more

Okay. 2 of my.pelican lights went out after a lot of use. I took them into pelican and they replaced several parts on both rechargeable lights. For you LE or FD guys, the service is fantastic and FREE. I was out in less than 10 minutes. Great service, friendly.setvice. read more

Pelican Products - Lighting Fixtures & Equipment Near Me - Torrance, California

Premium Cost. Premium Quality. It is what it is. You want the highest quality cases you gotta pay the highest prices.

Ordered a custom case. The case had small metal shavings in it. Which was alarming. I once saw a friend drop a screw into a computer. It shorted and that was the end of his computer. And I was planning to put expensive electronic equipment with large vent holes in the case. When touching blue masking tape to the the metal rails, the masking tape would pick up tiny bits of metal. (See pics with blue tape.). I don't want to put my equipment into the case if it might get shorted. Maybe I am worrying too much about it. My equipment is super expensive though. Pelican offered to clean the case, sent an RMA with a return label. I thought this was a nice gesture until I got the case back. It looked like someone ran a towel throughout the case, in a hurry, and then shipped it back to me. There were little bits of fabric threads stuck to the rails. I did the blue masking tape test again and tiny metal bits still came off the rails. I asked my reseller if Pelican would take the case back. This was the reply: -- I just got off the phone with Pelican. Given that this was a custom case and there is nothing wrong with the case (physically), they will not take it back. All custom cases are Non-returnable/ Non-Cancellable. They do have different levels of cleaning, but it's not free and you will have to pay for shipping. -- I am disappointed that I spent over $2100 for a custom case with metal shaving bits on the rails from poor quality machining, and they want me to pay them to clean it? Something they should have carefully cleaned BEFORE it left the factory. read more

See all

Purchased this product because of some articles online stating your firearms are safe to travel in these cases. My bolt action cost 6k so obviously I'd want the best protection hence I got the 1750 protector. When it arrived in the mail the box it came in was damaged and the pick and pluck foam was missing. I reached out twice to Pelican but never even got a response. Will be returning this product. read more

Worst customer service I have ever experienced. I've emailed them got no where. So I called them, and I get the answer to email them. What a terrible company to deal with. read more

So much for any kind of customer service. Let me start by saying as a grant purchasing coordinator for a very large so cal fire dept, we deal heavily with vendor relationships. We've done business both on the professional side for the dept and personally for our members. Having a local company produce an exceptional product with good customer service is a rarity. Pelican used to be that kind of company. Members could depend on dropping by and getting their VERY expensive equipment serviced or exchanged with a smile. Often they could preview new products and even purchase a few while at the office. Not any more. Went to have an expensive light either repaired or exchanged today and preview a couple of items for our current grant purchases. That quick went south as the receptionist looked at me like i was an alien, provided me with a vendor in the area that would show/sell me items I needed. I inquired about the guarantees they used to have on their products and how the easy repair/exchange process used to work. Again, I'm an alien. Also wanted to take a look at their top secret showroom for some upcoming purchases, but that wasn't going to happen either. Weird, you can see into the showroom, but you cannot access it. Finally got them to have someone come out and take a look at my duty light. She was very nice and replaced a few pieces that were not faulty, and told me to go to their recommended vendor to purchase a replacement battery. Inquired about the new model which is upgraded from the 7060.....yep, don't have one to look at and cannot sell it anyway. So for the drive and lack of customer service I left with a non functioning flashlight and a recommendation where I could go spend more money on a light I have already spend over $200 for.....yah, not happening. Bummer, with the most expensive products on the planet, I would expect more. Fortunately, there are a lot of manufacturers to choose from on my side of things. I can assure Pelican, there will be no further grant purchasing done under my coordination and I will definitely spread the word to members not to spend their hard earned money at this company. So sad. read more

My Pelican 1490 case has two hard points for connecting a shoulder strap. I shipped it recently with a major airline and when it was returned by the airline, the plastic around the hard point was broken and there was a 1.5" x 2.5" hole in the case. When I sent photos to customer service they replied that "the damage to your case is not normal wear and tear or manufacturing defect and it has been denied for replacement under warranty". That warranty includes the following "All warranty claims of any nature are barred if the container has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident and this includes from airline and transportation (trucking) corporations as well." This case seems to be poorly designed as there is no reinforcement for this connector and it will naturally catch on anything as it is moved around. I have left a message for product development at Pelican and hope that they will improve this case. read more

See all

Caint believe how easy it was to deal with pelican. I had issues with my daily 3310 and I'm a aircraft mechanic. I brought it in to tell them what's going on and they just replaced it with a new light. So easy I am in shock. Thanks pelican. I will continue to buy more of your products and tell all my coworkers how I was treated. read more

I purchased an 80 qt. Cooler from Pelican, which had a molding issue. The snaps for attaching a seat cushion could be installed because Pelican decided to place their indented logo in the same location where the snap is placed. After speaking with customer service for several months, they replaced it with the same defective cooler. They either never read my compliant or did not care. After more time dealing with this issue, they denied there was a molding issue and replaced that cooler with a different on of equal value. There 2nd replacement had the same molding issue. At this point they admitted that their was a molding issue but I should just live with it. They failed to respond to my BBB complaint and have ignored my communications. They are horrible and would not recommend anyone doing business with them. read more

See all

phone cases are garbage. fall off just moving to the side. what a waste to copy the same horrible protocol that others have had problems with. read more

I used to work at the Warehouse here, their employees are horrible. The leads I used to work for were so unprofessional and were constantly bullying me so I would leave. I was younger, this was a few years back and there was no control over the negativity in this place. I would have Four female leads checking my work at the same time. Once a female lead recorded me with her cell while I was on the convener belt working, intimidating me, so I complained to the manager and nothing ever came of it. He didn't even get back to me about anything. He was a bald guy. When I quit after all the harassing I was told that this is what the women leads do here to all the young girls. Do not work here! read more

I'm updating my review based on the product. I like the filter. It does a great job and I am disappointed that I was unable to get the right product and the auto shipped replacement filters. If they were easier to order I'd give them a better rating for a good product. read more

This is the best company in the world. I've been there 2 times, 10 years apart and both times they helped me fix or replace my case. I shlep my pelican all around the world and it takes a toll on the case. I will always tell everybody how great their customer service is!! read more

Always had great warranty service for their various flashlights. I'm lucky to live nearby, so I'm able to go direct to their offices with any broken/bad products. They've always cheerfully replaced my lights with a new one, many times with a newer, or better, model. I have no qualms about buying any of their products, although some are a little pricey. Only regret is that they no longer have their parking lot sales. read more

I NEED to get this out there. I am a videographer and my gear is top notch and I take great care of it and others. A while back the pin in the handle of my Pelican Case came out and damn I am screwed. the gear is over 15 years old and it happens. So I went on http://www.pelican.com/ and asked where I can get a replacement pin. They asked what model and what pin. so I told them. A week later they sent me the pin for free in the mail. WOW, that is a company that stands by their product. They make a fantastic product first but having great customer service is out of the park. read more

Had to get my department issued flashlight checked out and I thought it would be a quick trip. Turned out a little longer and $28 short because I had to buy a battery which isn't covered. No big deal. Well after drinking a lot of water of course I had to relieve myself of the excess. After asking the security/reception (who kept eyeballing me) if they had a restroom I could use, he first started, "Ummm, give me a minute (hesitantly)" and then started with more personality "We don't have restrooms for the public." Then I started to the employee assisting me that I find it pretty strange that there is no bathroom to use when we must revel to this location in order to get our equipment serviced. And his response, "We do, but only of you're in uniform." Really.?! I didn't know my urine changed depending on what I wore. Thanks LA for changing us to these flashlights, resulting in a trip out of the way to a place I call into question especially if you're not allowed to use their restroom dependent upon how you're dressed. (I hope that was the only reason). Just saying. read more

Terrible customer service! I submitted an email claim on my Pelican 1010 case that had broken in the hinge area. They asked my to ship the case to them and include a $5 check to reimburse them for the new case they would ship out. Shipping the case would cost $7 and require me to go to the Post Office. I can purchase a new one online for $13! I asked if I could take a picture of the broken case and save me the time and expense of shipping the case. The answer was no. I asked if they could pay for the shipping back to me...since I was paying to ship the case to them. The answer again was no! Basically no warranty when I have to pay just as much to ship the case to them and pay the return shipping than it would cost me to buy a new one. No more Pelican cases for me...and I have purchased 15 in the past! read more

I bought mine at Fry's. I've owned a black as well as the yellow 1010 case to keep my camera in. Its has a pressure equalization valve, the interior is lined with rubber, the latch is easy to open, and you can etch your name onto the plastic. Pelican is a manufacturer and marketing company for gear cases that are dust-proof, can survive explosives, and water. These boxes can protect cameras, computers, GPS, phones, and video equipment from being run over or rust. read more

I'm leaving the one star off having to deal with this in the first place. But within 3 days of writing my initial review I have received an RMA number and will happily be paying $25 shipping to receive a replacement. The customer service I dealt with were extremely professional quick and to-the-point and fully satisfied my request for warranty service. When these people say they stand by their product, they mean it. Thank you for the awesome experience pelican. read more

Pelican Products - Case replaced. Thank you Pelican!! - Lighting Fixtures & Equipment Near Me - Torrance, California

This company makes some great quality cases to protect your professional camera equipment (big, small and airport travel size). In addition, their flashlights are quality with great guarantees on their products. Their service for repairs is quick and on site at their office in Torrance. Keep in mind, you cant buy their products here, you need to go to vender's or order online. read more

Pelican Products - Lighting Fixtures & Equipment Near Me - Torrance, California

I had a problem with the latches on one of my cases. I took it down to them and it was repaired in 10 minutes. They even changed the O-ring on the case too. They have always been super nice and helpful on the phone as well. read more

This manufacturer makes one of the best flashlights in my collection. They currently supply LAPD flashlights. I own three (3) of their high end flashlights. You can't go wrong with their products. Sure Fire flashlights are just as good but cost a lot more than the Pelicans. Buy yours from here: http://www.boss-safety.com/Pelican-Products-%28Lights%29-Military/Pelican-7060-Flashlight.asp read more

I was going to leave a bad review because of the woman I talked to had no Desire in trying to help me whatsoever. I called again after to see if I could pick up the piece I needed on a Saturday but there closed; because I'm on a TV show, I dont have time to do a online claim and wait for it to get shipped. The second time I called I spoke to Brian. Brian didn't hesitate and asked me to email him with what I needed and he got it done. Thank you Brian from warranty Dept! read more

GOOD PRODUCTS, good service. Enough said. JB

Best cases you can buy, stellar warranty service. Guns are protected when being shipped in their cases and superbly waterproof. Fun place to go shop in Torrance. I've used their products since the 1990s, I've never questioned the sturdily built protective cases. read more

This company is easily in the top 5 companies I have ever dealt with. The website is a little difficult to surf but customer service us superior. read more

They honor the warranty but only if you pay for the shipping BOTH ways. Gets a bit frustrating after having to have it fixed a second time in a year. Especially when the second time the light (2360) sat in the drawer and was only used around the house. read more

Travel with expensive equipment that you want to stay in one piece every Airport in the world knows these guys. Many different sizes that provide you with the right solution to your professional travel needs. Spend your money where it'll protect your investment. read more

My second Pelican phone case broke within a month. My belt clip that I received with the case had a corner snap off. By the correspondence I receive, I am not sure if they don't understand English or never finished high school. read more

Truly amazed with the product. I have watched my case be dropped off a loading belt from 16ft in the air and slam into the tarmac and my scope was not even off... I have been flying 3 years with two 1750's and neither one looks worse than when it came out of the fedex box. Over 20,000 air miles and these things keep coming back for more. I will never own any other weapons case. read more

Outstanding service. Went to have my flashlight serviced, due to a bad switch. The technician was very courteous, and he repaired it in less than five minutes, while I was on duty. read more

I have purchased many Pelican cases and have not had one fail yet. They have saved my equipment many times and are well worth the money. I recommend Pelican cases for many of my projects and use them in prototyping. I had two latches bust in shipping on a large and heavy Pelican case. I contacted Pelican for a replacement parts and they responded within an hour and asked some specific questions. Once I responded, the products were shipped within 20 minutes! I can't say enough good things about Pelican. read more

Update: September 30th 2016 Received my case via UPS. The shipping information was never sent out and the package ended up going to a local store for holding. All in all even though there was a delay I'd still stand by Pelican. Great cases and even though there was a delay they still stood by their product and ensured their customers were taken take of. Thanks Pelican. read more

When they say for life? They defiantly mean it. I've had a issue or two with my dive lights over the last ten years and if they can't fix it......they hand you a new light. Always been treated really good, no hassle and A.S. two thumbs up. Thank you for your help. Doesn't make sense to go else where. read more