I've never been treated with such disrespect until I came to this place. The so-called manager of Slabs is the poster child for arrogance with the IQ to match his blue-collar laziness. A few weeks ago, I was quoted a price, only to come back and have it doubled--no explanation, just a blatant attempt to weasel out of doing any real work. It was clear this guy had no interest in lifting a finger to help move pavers. When I asked for his input, he gave me a lazy excuse about the outdoor inventory being "buy as you see." I was fine with that--but I wasn't about to buy something I couldn't see. That required a little effort, and apparently, that was too much for him. Maybe because I'm a woman, he figured I wouldn't question his garbage attitude or demand decent service. He was dead wrong. read more

I purchased, 3/4 inch marble rocks for landscaping, However what I received is the crushed rocks not marble which is 1/5th the price cheaper than the price quoted. I showed the rocks to the store agent and compared it to the real marble rocks from another company and he agreed that rocks are inferior quality however did not adjust price or process partial refund. The feedback form on the website also does not work to reach the company. read more

I've now bought building materials from here for two separate projects and hope to not have to return again. For this second project, I went on a weekday at about 4:30 or 4:40pm. They were supposed to be open until 5pm but when I arrived, they were rushing me and at one point, told me they were actually closed (it wasn't 5pm yet). I didn't have a complicated order - just needed one more bag of cement - but was trying to get ahold of my contractor first. Eventually, the sales associate rang me up, charged me, and we loaded up the bag. Then as it was being loaded, the sales associate ran outside to tell me he had charged me the wrong price and that I needed to pay more for the product. Imagine, they didn't want to help me in the first place because they were closing, and then begrudgingly helped me, only to charge me more money for a mistake they made. I want to support local businesses in the community but they just don't have good service here. I wonder if it's because I'm a woman. I ended up taking my business to Load N' Go in Gardena and wow, it is like night and day. From start to finish, I had a pleasant experience at Load N' Go which is hard to say about most construction/building stores and contractors. read more

Went to get some rock. Someone helped me immediately. I paid and loaded the truck in under 15 minutes. Great experience.

We were celebrating my wife's 65th birthday with a party and about 25 friends. As a fun thing to do, we decided to have everyone paint a rock(s) or two. I found this wonderful place on PCH in Lomita. When I told the man I needed about 60 rocks about 3" long and what we needed them for, he graciously said, " Please help yourself, NO CHARGE!! " WOW!! How could I not write a 5 star review for a place that understands how to run a business!! Thank you soooooo much!! Blessings to you!!! read more

Thompson Building Materials - Painting rocks was a very fun activity for everyone!! - Building Supplies Near Me - Lomita, California

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Rude sales associates. Maybe it's because I'm a homeowner, not a contractor. The sales rep treated me like I'm an idiot, rolled his eyes when I asked him a question about his products. It's great to be treated like a lesser person by a customer service representative who is literally an order taker at a stone company. Sorry your life didn't turn out the way you wanted it to and now you're a peon at a contractor supply store in Lomita, but it doesn't give you the right to treat people like shit. Fuck this place and the people who work there. Never again. I'd rather drive 30 miles out of my way than give them more of my business. It's okay. They will fail soon. read more

Great customer service, friendly and knowledgeable. Good prices. If you need stones, rocks, boulders, concrete or other building materials it is definitely the spot to shop. Wear your sneakers because it's an outdoor shopping experience. read more

Long time business in South Bay. Shopped here for 2 of my landscaping projects and are responsibly priced within a few dollars of neighboring businesses. I've gotten DG(multiple pick up loads) and bender board. read more

I bought tons of pebbles here for my landscaping needs and my sister did too. It's way more reasonable than getting through any other stores or shops, and the folks that work here are helpful too. read more

Customer service was awful. Stood at the counter for several minutes while I waited for the guys to stop talking about a photo on their computer desktop. Then once I was helped, the guy was rude and condescending. I'll spend a little more and go to Bourget Brothers, instead. read more

Good selection. Lackluster customer service. I prefer Sepulveda Building Materials in Gardena in terms of helpfulness.

I only came in for rocks for my aquarium, but if what you need is a bag of rocks, they've got a fabulous selection and their prices are excellent. read more

OUSTANDING! The staff is friendly, and I'm able to zip in/out quickly with my high-quality items. I have had the pleasure of speaking to Gilbert, and he gave me AMAZING CUSTOMER SERVICE! My husband and I won't go anywhere else for our stone and building materials! :) read more

Thompson Building Materials - Black pebbles in cement - Building Supplies Near Me - Lomita, California

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Absolutely horrible service. They tried giving me chipped stones with discoloration and got irritated when I asked if they can choose better quality stones. The older man at front desk was extremely rude and tried to make my client seem like she didn't know what she was talking about because she is a woman. I usually go to the Fontana location which is amazing, but unfortunately I ended up having to come here. I recommend finding another location. read more

They have a lot of variety of stones. My go to on construction projects requiring any kind of stone or upgrade. read more

Thompsons is great had just what I was looking for... Ernie hooked me up with tumbled lava rock for an out door Mid Century Fireplace I'm rebuilding. Simple, fast, good service! read more

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We have been very disappointed with the lack of communication and disregard for delivery dates. We were originally quoted 2-3 weeks for delivery, and 4 weeks later we still have no materials. When we called to inquire, nobody responded for 4 days; when we finally called again, we were told it would be another 2 weeks. Non-existent customer service. read more

I had a great experience here today, and I couldn't be more happy. I came in knowing nothing about bricks or what exactly I was looking for and I got some amazing help from Rick. He went above and beyond helping me pick out what I needed and even got coworkers involved to make sure that I left with the right thing read more

Gilbert and the team are awesome, they take great care of you and very helpful. I've done business with them for 45 - or more years. I miss Mr. Chandler " blue Jean bib overalls straw hat" walking to Hot n Tot and through Lomita. GREAT DAYS THOSE WERE. read more

I totally agree with the 1 star. Horrible customer service. I spoke with Gilbert. He cussed me out and then actually told me to F-off and then hung up on me. This is not the way I wanted to go, but he did. Such a jerk. read more

Great help, except for the lazy kid behind the counter. These guys get you what you need! Knowledgeable, courteous, new safety plan put in place! The building has samples galore and is stocked full of what you dream your house could be! read more

Horrible customer service, i don t know if all the staff is that way. The have specialise part that home depot don't sell wicj is why i went there ... anyway the guy attitude was so bad that i went to home depot to buy the rest of what i needed read more

I came in to order thousands of dollars of stack stone, so I ordered a sample of what we were looking for. (Which they charged me for!) I had to call them twice to find out the status of the sample and they eventually told me that "someone must have thrown it (the order) away". Of course they did. You wrote it on the back of a piece of scrap paper. (True story). Totally unprofessional way to treat someone that was willing to spend a huge chunk of money at your business. read more

This site is the brick and block place for Thompson's, which sells natural stone down the road a bit. If you are building or paving with brick or concrete blocks, or are looking for bulk sand, gravel or cement, this should be your first and only stop. This is like the building materials section of Home Depot or Lowe's pumped up on steroids -- everything they have, plus much more -- and they deliver at a most reasonable price. (I had some 20 tons dropped off in my driveway for $50). This place can get pretty busy in the mornings as the contractors load up for the day. For the individual homeowner, better late morning or early afternoon if you want to avoid the crowds and get some service. read more

I only write a review ONLY when the business is unprofessional. Very very bad customer services. Just rude and unprofessional in every dept. They dont care about you at all. so Materials. They were not in good conditions. You will waist your time here. If you are professional contractor, you know how bad these guys are. read more

WOW, watch out for this place if you don't send a knowledgeable contractor to buy your material. We had our gardener install some Arizona flagstone in place of our lawn in the back, and so we took our own measurements and went into this place. We're pretty sure that our square footage calculations were correct. From our square footage they told us to buy way more rock than we needed, resulting in not only restocking fees, but also another delivery charge to have it returned. We still have some left over as you can't return partial pallets! Bottom line, DO NOT trust these guys to calculate how much material you need. I think they deliberately miscalculate. read more

I initially called on 3/9/19 to get quotes. I went to the store on 3/16/19 and spoke with Victor to place my order. Stone delivered on 3/22/19. I knew what I wanted when I went in and they got it to me when I requested it to be delivered. The delivery guy was great and put the stone exactly where I wanted it. read more

I appreciate the help and attentiveness they took in answering my questions and to help me find the answers I was seeking for a special home project. They even referred me on how best to go about my project and I was really grateful for that. There's some awesome people there! read more

Outstanding customer service! I wanted to purchase stone for a wall project matching material I had purchased years ago. They matched the stone, followed up to make sure they had the exact quantity I needed, and delivered to my home. It's not always easy for women to get professional respectful service in the construction world. Go to Thompsons, they offer excellent service and great products! read more

This place is great. I arrived late in the afternoon and the salesman stayed late to help me. He made sure I got everything I needed very professionally. read more

Pretty solid selection and mostly excellent customer service. Downside is the sexual harassment that may accompany your purchase (creepy employee not part of my transaction felt the need inquire about the diameter of a tool's handle and whether or not my hand could fit around it). Gross. read more

Thank you to the wonderful people at Thompson Building Materials. They are always helpful, kind, friendly and so professional. We have purchased a lot of things there over the years. read more

I have used Thompson Building for multiple projects now. I am grateful for the quality products and customer service. Salvador helped me on my last project and his customer service was outstanding. He is quick to reply, knowledgeable about products and happy to reach out to reps about timing, etc. Thank you, Salvador! read more

The customer service at the frondesk is very very bad. Seems like the guys hate their job. Things here are overpriced. If customer service was better I could deal with the over marked prices. I will probably not return here again. Keep in mind they do not except any returns! read more

I would give them zero stars if it was possible. This place is the biggest rip off in the South Bay. I am a General Contractor since 1992. I buy building supplies all over Southern CA. This place is terrible. 5 gallons of #3 Topcast at Thompsons is $260.00. Same 5 gallons at R Js is $150.00. Chapin Red Can Sprayer at Thompsons is $160+. RJ s $115.00. R J s is in the old Defords building. Mike and Tony are super cool and helpful. Take your business there. 4505 Manhattan Beach Blvd, Lawndale (310) 973-2018. If you need gravel or base or any type of rock or soil..Contact Eric at info@soildirect.com. He will crush Thompsons pricing and deliver with a smile...next day. Jeff Lewis Jeffrey W Lewis General Contractor jwlinc@verizon.net read more

I'd never been in Thompson's building supply before. I was amazed at the variety of materials I could see from the parking lot and at the tools in the shop in the office area. I needed some simple cinder blocks to serve as plant risers. The woman at the desk was not as helpful as she might have been, she asked what size (I had visited the website earlier to see what my choices were, there was no information) and I had no idea, she named a couple sizes, I could not visualize and she did not produce a measure or offer to have someone show me, as I dithered she looked irritable, I gestured (about like this?) and she wrote up the order. She told me to drive to the "top" of the yard (and where would that be?). The "top" of the yard was blocked by big trucks, the guys in the yard waved me around to the side (I think that is what they meant, arms waving in a circular manner), dodging fork lifts busily loading and moving materials around the yard. Parked in the yard I see building blocks in an amazing variety of colors, shapes and sizes. If there was a possibility of seeing this selection before purchasing, I did not know the magic words to attain that. I asked the guy who came to help me about sizes and colors, there were, it seems, a few. Do they come in that color? Yes but they are more expensive. How much more expensive? More expensive (knowing nodding). Workers were stopped around us watching, clearly I was blocking the way and I needed to get loaded and get out... He brings the blocks, they are a lot larger than my hand measurement to miss-don't-bother-me-with-a-small-order. They will not all fit in the car. I take half the order and decide to not block the driveway while I walk back the less than helpful office staff (through the busy fork lifts and big trucks) or pull out, drive around the block and pull back in for the small refund. I should have asked to see the blocks, brought my own measuring tape, asked to see the colors, asked about the prices of the various colors... but it never occurred to me to have to be so proactive. I suppose I am used to Home Depot where you walk up and see the materials and decide. Thompson's does not look like it is set up for customers to wander around and view the materials. The blocks I purchased worked well enough, though one of them came with a big aggressive black spider. I have other projects in mind and will look for a supplier who will help me with my choices as I move on to the more expensive and extensive materials. read more

I would rate them ZERO STAR if I could! I purchased a huge amount of weed block fabric for my children's play yard which cost a lot. I even prep the dirt and sprayed it with weed killer to make sure no more weeds grow back. A few months after installation, weeds started to grow up from the fabric. Not just a few weeds here and there, but a lot. I called Thompson Building to let them know that the product they sold me was not a good quality and that it's not doing what it supposed to do, block weeds from growing. The person I talked to said that the fabric is not guaranty to block weeds. I said, "then why did I even spend too much money on something that will not work?" He just told me that he's sorry, it's not guaranteed that it will block weeds and just left it at that. Same situation happened to a friend of mine but she purchased her weed block fabric from Lowes. She told Lowes her situation which was similar to mine. Lowes told her to bring it back, even though it was already used. Lowes gave her money back with no arguement. GO TO LOWES INSTEAD! They stand by their products! read more

Why would a business close before people get off at work at 5 o'clock????? I leave work early to get there and gates are shut at 5 on the dot. I guess the business is more for contractors and not do it yourself guys. This is also due to the other yard for stone having employees that see to only want to take your order and help a homeowner through the design process and spend time on educating customers. So in short get there before you go to work for the day and know exactly what you want. Hopefully hours get extended soon to increase their business. read more

We recently purchased our cultured stone from Thompson Materials store in Lomita. On two separate occasions, my wife and I discussed our needs with two different associates (Victor, Salvador) and both interactions were excellent. The customer service that we received was A+. I have read the many reviews commenting on the poor customer service, but our experience was the exact opposite. Both associates very friendly and helpful. They answered any questions we had and provided their input and recommendations. Thompson's prices were also much lower than many of their competitors in the area. They also have a many examples of the stones which really helps when making the decision. In the end, we ordered our stone and it was delivered on time. We'll be back when we're ready to start our next project. Thanks Thompson Building Materials! read more

We didn't experience anything like mentioned in other reviews. Smooth transaction, we ordered as much pavers as we needed (rounded up to the whole pallet) on a Saturday, and the stone was delivered Monday morning. Very professional and helpful delivery person, got the right stone. read more