Good quality and customer service can both use some improvement. Meat seems rubbery and so does the tofu. Sauce is salty on the rice bowl. Noodles wasn't as salty. Did let the manager there know but was told that they can't adjust salt level and nothing was said about beef nor tofu quality. read more

Ordered to go! The gentleman that took the order was polite and friendly. Food was ready fast and the order was hot, delicious and correct!! Thanks Pei Wei, we'll be back:) read more

Fast, friendly service! Delicious food highly recommend. try the new Wagyu spring rolls. read more

Pei Wei Asian Kitchen - Asian Fusion Near Me - Allen, Texas

NOT WORTH THE MONEY! There once was a time when Pei Wei was a great place to get affordable Asian food. Now it is just like most of the chain restaurants just going through the steps with no pride in the product. We ordered: Kids Honey Chicken with Noodles and sauce in the side. Spicy General TSO's Chicken Hot and Sour Soup Chicken Steamed Dumplings Kids meal was acceptable to my son! General TSO's has way too much pepper Flakes to the actual flavor of the sauce. The big issue was the soup and Dumplings. The Hot & Sour soup was not even close to actual hot and sour soup and lukewarm warm. The dumplings oh my how can you screw these up. Well let's use frozen dumplings drop them in hot water for a minute then put them on a plate. So the steamed dumplings were sitting in water on the plate and not hot. Lame Crapy food for way too much money. General Manager Luis Aviles clean house and start producing a product that is worth the money you charge. Or just close shop like most of the other Pei Wei's. read more

Amazing food and front staff is so sweet. Thank you!!! I would definitely come back again read more

A week ago I tried Pei Wei for the first time in 7 years. To my surprise it was pretty good and I was hopeful they had reprised themselves. Out running a few errands in the 109 degree heat and just wanting to take something home. Stopped in for a couple of entrees,spring rolls and what's billed as the New Sriracha Wings. All was pretty average and the wings are a bust. Seems there's absolutely no pride in preparation of the food. I don't if I'll even return in 2030( 7more years) read more

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I had never been here before so nothing to compare to but I will not be back from ordering questions to clarifying the order to completing there was a problem with each part read more

Who is keeping this place is business? I'm pretty sure they season they food with water. The vegetables are hard and undercooked and the rice n chicken is wet unseasoned n too soft. No mames guey read more

Plain awful! We've ordered so many times from this location and the food has always been decent. Not tonight. The Teriyaki Chicken noodles had a taste and smell to bleach or dish soap. We threw that food away. The Pad Thai was spicy and it's typically not a spicy dish. Something was definitely off tonight with the food. read more

Very disappointing experience. The spring roll was cold in the center, and the Thai Coconut Chicken was soggy and had a bitter taste. Also, the "(2) X calories" labeling is confusing--why would the calories need to be doubled? I returned after a year because my dad enjoys Pei Wei, but after this visit, we won't be coming back. read more

They have great service. They also have great food aswell. Their food is great. They get your food out to yiu fast!

Over a year later we wanted to give Pei Wei a second chance. One Star review for the Kung Poa Chicken with fried rice and 2 Crab Wontons. The Kung Poa portion is cut in half again, tiny chicken bits (definitely brought in frozen). The fried rice tasted like RiceARoni mixed with vegetables. It was served hot, but it simply tasted like a microwave meal. VERY disappointed in the Crab Wontons. Its obvious that they are brought in frozen and dropped in a fryer. The crab filling smelled and tasted "fishy". They no longer serve the yummy chili sauce anymore, now its crap in a packet. Their inside dining is open, but your treated like its ToGo. Your meal is served in plastic containers, and the super cool drink machines are gone. Extra disappointment is how PeiWei has reopened. I give this location less than six months to stay open. Sa la vive forever .. we wont be back! read more

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Mariam , Chris H , Chris & Franco exceptional service, and great food here. They went above and beyond on Valentine's Day to make it fun , the orange chicken was the best ! Great for kids . Thanks Franco and team read more

This is basically a slightly different version of Panda Express, but not as good. Not giving a full review read more

This used to be such a great place to eat. Used to eat here 3x week. Ordered some simple dishes (last visit) and the eperience was not good. The front counter used to have great staff. Now; No. Food used to be fantastic. Now; no. I'm not bitter. But, I won't be back. read more

Food is very mediocre. I visited this place after several years. I will not go again. They used have very high quality food especially with their brown sliced tofu. There is no more sliced tofu and the tofu they served was very chewy and has no taste read more

Haven't been here in a while due to bad experience after bad experience. Came back by today to pick up an internet order and to see if things were better. Well they were! I had to have been the last order of the day before closing. And my food was cooked perfectly and our order was hot and fresh! A big shout out to Franco for a great meal. Finally!! And another shout out to Horton at the counter for a friendly greeting ! I enjoyed our chat! Keep up the Great work Y'all! See Ya next time! read more

It's your typical Chinese American fast food but everything is made fresh. The concept is from PF Chang founders. Prices are reasonable. Service is friendly. Franco who made my order was super friendly asking if I needed anything else. read more

Restaurant was dirty and the food wasn't very good. I requested "well done" and vegetables were still cool. This location used to be really good when it first opened but has fallen off dramatically. Do yourself a favor and avoid this place. read more

Ordered delivery twice now. The only good things on the menu are the jet tila dishes. The firecracker chicken and tofu do have good flavors. Although on my latest order, feels like they dont really give you enough tofu or sauce and you are just left w like half the rice. Skip the chicken lo mein here, awful, chicken didnt even seem cooked all the way. Get some char on those or something, and half the noodles werent even mixed w the sauce which was bland. Awful. Hurts to say a lo mein dish is bad but this one is def bad. read more

Delicious Asian fast food that is consistent from store to store. Hard to find fault. And the rest of this review is to have enough words to post a review and have it accepted. read more

Great food and customer service. Franco, Chris and Christian assisted me and they are always helpful and friendly. This is definitely my favorite pei wei location. read more

Awful, awful, awful! The last few times I've eaten at this Pei Wei has been a terrible experience. Especially this last time... I got the chicken fried rice and now I have food poisoning. The chicken looked a bit questionable, so I only ate about a fourth of the meal and was sick the rest of the day and next morning. Throwing up and diarrhea... as well as nauseous throughout the day and night. I'm also pregnant... so I really hope this doesn't effect my pregnancy. read more

Ordered there current special: 2 meals plus a shareable for $20. Good deal in this economy. I order the seared honey chicken, my partner ordered Thai coconut curry chicken. I really liked my plate-the chicken was crispy providing extra crunch with the crispy noodles. I had mine over a bed of steamed rice. The spice was great-not overwhelmingly hot . It was just right and my meal was delicious. Large portions so I had enough for leftovers next day. I tried the coconut chicken, it had a slight taste of coconut and not overwhelming in any way-we like to taste coconut and curry so, I would advise them to add more spice if you order. Otherwise, prepare for an underwhelming dish that is bland in seasoning and plain tasting. Excellent for those with no taste buds. The Mongolian green beans were delicious and heavy on the garlic-however, I love garlic and it was flavorful . The egg rolls we ordered was our shareable-we did not know we could have chosen green beans as our shareable? Should have been suggested by order taker. But, I was happy with the chicken egg rolls-they were large and delicious when dipped I. The Mongolian bean sauce. Overall meal was good-ready For pick-up in Time/we hardly dine in these days. Variety of menu is good and next time I will try the poke and I liked my dish so much I will reorder it. I will choose my favorite the lettuce wraps for shareable too. Customer service-good. Cleanliness and separate entrance for pick up is great!! read more

Constantly messing up our order... forgetting food. Picture is a $9 bowl of soup. No value at all. Don't know what happened to this location. They just don't care anymore. Done as a customer. read more

Pei Wei Asian Kitchen - $9 for this?? Really? This is a bowl? - Asian Fusion Near Me - Allen, Texas

Idk what's up with the employees in this place. They always get my order wrong by not giving me meat. They gave me a free entree and got it wrong again by giving me thai curry instead of the dynamite. I'm not going back anymore. read more

Several weeks ago, we opted to dine at the Pei Wei Asian Kitchen in Allen, Texas, on a Saturday afternoon. The meals and service were outstanding. The Manager offered us to sample their new rice dish in addition to what we ordered, and it was excellent too. Large portions. Fresh ingredients and hot off the grill. Be sure and try their new rice dish (or at least a sample of it and decide for yourself)! read more

My favorite Pei Wei. Restaurant always very very clean and employees always look pulled together and very accommodating and friendly. GM (Luis) went out of his way to check on me after I got my food. This location is not closest pei wei to me but only one I will visit. Exceptional all all fronts read more

This is my first experience with Pei Wei. I was looking forward to it because it has a lot of gluten free items on the menu. The restaurant was nice and clean, the staff were friendly as they greeted us. It was 20 minutes before closing and I hate coming into establishments when the staff are getting ready to shut down. I had driven 7 hours to Dallas and I hadn't eaten anything all day. The staff insisted that my friend and I sit and eat...and take our time. They were very kind. I ordered the bourbon chicken, which was delicious! I ate a few bites (it was a huge portion). I wish I was in the right mind to take pics but I was sooooo hungry, lol! I took my food to go in a cute take-away box and now, I'm about to reheat and eat. Thank you Pei Wei for being so kind and considerate. read more

I loved Pei Wei growing up, but this location is just unacceptable. I ordered a 4 pc spicy tuna roll, and I was extremely hesitant (Pei Wei just doesn't strike me as a good sushi place). When I get to my car and look at my to go order I realize that the fish inside the roll is brown/gray. As a consistent sushi eat, I know that fresh tuna should be bright red/pink and this is a sign of bad fish. I called the manager to discuss and she told me that their fish is always brown because of all the ingredients they mix inside of it. I have tried sushi/poke at many different places across the country and never have I heard of such a thing. Needless to say, I don't this anyone should order any of the sushi/poké options here. read more

Pei Wei Asian Kitchen - Asian Fusion Near Me - Allen, Texas

Unfortunately this place has really declined as if late. Tonight I got my usual, chicken and shrimp pad Thai. It was soupy and didn't have any peanuts on it. So much sauce made it sweet and hard to eat.... wondering if they put the correct sauce on it at all! They are very under staffed at current...... don't think I'll head back any time soon! :( read more

Not even close! I tried the Pad Thai and and it was the lamest attempt I've ever witnessed. The flavor, texture, ingredients, proportions were all wrong. There wasn't a trace of lemongrass. The ketchup-like sauce was too salty and syrupy. The noodles were too soft and there were too many of them. The vegetables were also over cooked and there were too few of them. The crispy tofu was not crispy. . I'm by no means a purist but this is a national dish and deserves more respect than this. The staff members were super nice and my wife liked her dan dan. read more

First time at Pei Wei. Great food, great location. Will definitely be coming back here!

The Mongolian Beef, honey shrimp, and chicken egg roll were great. The app made ordering easy, and the staff was very friendly and welcoming. Great experience. read more

I know, I know, it's a chain... That being said, what I love about Pei Wei is the consistency. I always receive great service, I always received fantastic food and the place is always clean. I don't bring my family here more than maybe 5-6 times a year, but it's always a good experience. My most recent visit was yesterday. I was greeted by a happy smiling face, my food was brought to me hot and fresh and the staff was throwing smiles around like we were all one big happy family. When it was time to go, my wife grabbed a couple to go boxes for the kids food. i didn't feel like grabbing a bag and was going to carry the boxes to my car. A person from Pei Wei ran over to me and said "hey sir, here's a bag to make that easier for you". It's the little things that count. I love the Thai Chicken, I love the lettuce wraps and my wife and kids LOVE LOVE LOVE the Edamame. Bravo Pei Wei, you do it right!! read more

Fast service and clean restaurant! Enjoy coming here! A very good spot for those looking for a lunch spot!

Great food and wonderful, helpful service!!!Our cashier was amazing snd so very kind and helped us with choosing our food with the craziness of 5 children! read more

Waiting on food a girl working out front with hair down put her hair up and walked back through doors got an apron and walked to kitchen to work. I mentioned it was health code not to wash hands and they said she washed hands. No way she had time to wash hands as I watched how fast from the time she went through door and entered open kitchen. Manager needs to watch film on this. read more

On 6/10/2020 I ordered Kung Pao Chicken with Brown Rice with extra peanuts. What I got home with was... Vegetables with Kung Pao sauce on White Rice with some peanuts. I called the restaurant only to talk to a girl who could not have been less interested in my complaint. I asked for a refund and she said sure. Then I asked, do you need my information to refund me? She responded "No, I have your information." 4 Days later, no refund. I will be calling to follow up with management but wanted to make sure that the crappy food and nasty service was rated. read more

My mother in law loves the lettuce wraps. She gets so excited when I suggest going. Soooo gooood!!!!