We really enjoyed working with David at Pegasus Pools. He did a fantastic job communicating and he us with our design and color choices. we highly recommend using Pegasus if your looking to build or remodel your pool. read more

Pegasus Pools bid on a custom pool designed for a young couple. We requested several bids and Pegasus was within the budget. The process was very smooth, the cost very fair. Above all, Dave was professional throughout. I have and would recommend Pegasus Pools for any of my landscape customers asking for a custom pool. read more

David at Pegasus pools was amazing to work with. I would give more stars if I could. David's knowledge, professionalism, and attentiveness to every detail was unmatched. His crews were quick, efficient, and their craftsmanship was exceptional. i highly recommend David and Pegasus pools! read more

This winter we hired the Pegasus team to do a new pool install from assessment to design to construction to completion. The whole process exceeded our expectations. Pricing was very competitive. Design options were plentiful and very straightforward. They delivered on the timeline they laid out once we committed. The subcontractors were pleasant and respectable to us and our neighbors. Josiah was very responsive and thorough in all communication. And most importantly they came in within the budget we agreed to. We would highly recommend them for your new pool construction without any reservations! read more

David and Pegasus built our first pool years ago and 20 yrs later it was still in great shape when we sold our house. When we moved we naturally called David again to get some ideas from him. Pegasus pricing was in line and we knew the quality would be great so we hired Pegasus to build our new pool. From the start they listened to what we wanted, gave us pricing and options and ideas to pull it together. They hit the tight timeline we had and every step of the process went as expected. David handled every hurdle and was on sight any time he needed to be. You can count on David and the staff at Pegasus to do what thy say they'll do, every time. We'll never use or recommend any pool builder other than Pegasus! read more

I can confidently say that the process with Pegasus Pools and namely Kane Adkins was exceptional. We interviewed 4-5 companies before deciding to go move forward with Kane. Their price was reasonable and offered significantly more included for the final price as compared to others. We were able to get nearly everything we wanted without significant compromise and still stay within budget. Communication was phenomenal. We were regularly updated on the process and what to expect next. The project completed much quicker than anticipated and they were able to address any small, typical construction issues as they came up. I would highly recommend giving Kane a call to compare. You will not be disappointed! read more

Pegasus Pool and Spas - Pool & Hot Tub Service Near Me - Gilbert, Arizona

We heard very good things in regards to Pegasus pools from friends and family. They do have an amazing reputation in the pool design and build industry. We worked with both Dylan and Kane that did the design layout, pre grade, and final build. My wife and I are so very happy with our pool. All the contractors showed up on time, and we're very pleasant to work with. I only have good things to say about Pegasus Pools and would highly recommend them. read more

Pegasus Pool and Spas - Pool & Hot Tub Service Near Me - Gilbert, Arizona

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Only thing that we can say about Pegasus is Kane is amazing. Besides that stay away. They are in way over their heads and are slave to their outside contractors to do their work for them. Go with a larger pool company that uses their own plumbers, contractors etc or else you will quickly see that once you have paid you are not even thought of again nor a concern of Pegasus. When you need warranty work guess what your emails will go unanswered and eventually when you do get a response it will be along the lines of "We are trying to get this taken care of"....and then a month or so will pass before you are contacted again. Very disappointed. But Kane is amazing !!!!!! He is their backbone and still the only reason the extra star is given on this review. He will respond to you at all times and is such a great face of the company......but...it is outside his control to be able to get things taken care of because he is busy too and really warranty work is not his responsibility. read more

We hired Pegasus Pools and Kane Adkins to do an entire backyard pool along with a complete landscape project of both our front and back yard. I have had considerable construction experience up north before moving to AZ 18 months ago. I currently work out of my house full time, so I was able to keep a very close eye on the project from start to finish. We rarely give 5 stars to anyone, especially on a project of this size. Kane and his subcontractors earned the 5 stars we are giving them. First - planning. Kane took a plan we had designed and made it better. It included a great deal of detail. Since I have a lot of construction experience, there were some pieces of the project I wanted to do myself. (Pergola, lighting, solar water heat, etc) Any General Contractor knows that this can make a project into a real nightmare. Kane and I worked together like we had been partners for years. He allowed me to incorporate my pieces into his plan with some serious understanding first. His original budget plan and the final bill were literally matched to the dollar. My experience is that when you have a project this big, it is nearly impossible to hold true to the original quoted price. There were several times I questioned Kane on a couple of items, and we went back to the original paperwork, and he was right on the money. During these times of some questioning, he never got excited or angry. We simply looked closer at the plans and together, we figured out if a change needed to take place or keep moving forward. I found Kane incredibly easy to discuss concerns with which seems rare in the case of a sizeable construction project. Actual Pool work - the computer rendering of the final plan and the pictures are so identical that it is almost hard to tell the difference. Everything ended up EXACTLY like we had planned. Everything with the pool worked right on day one. The Pegasus team was fantastic, and the subcontractors were great, too. The ONLY exception in the whole project could be the person who installed the electric heat pump pool heater (we don't have gas as an option at our house). He didn't get it set quite level on the first attempt. I mentioned it to Kane, and within a couple of days, it was reset level. The landscaping contractor that Kane used was truly above and beyond fantastic. Their work was considerably better than we thought it would be. They also gave us great advice while we were making the final preparations for delivery of the plants, which caused us to make a couple of last-minute changes. In the end, the advice allowed us an even better final project. When we had questions, Kane responded almost immediately through calls or texts. Since the pool has been completed, there are a couple of different times I have reached out Kane with questions, and he still responds in a timely manner. Last, Kane gave us a timeline for the pool and landscaping start to finish. He actually finished the project about three weeks EARLIER than he had told us for a finish date. Once again, this was a complete yard (front and back) replacement along with the pool. We had looked at three different pool companies, and we had two other friends who also used Kane and Pegasus. All three companies provided a very similar final project cost. Both of our friends were also very happy with Kane, so we decided to go with him. We couldn't be happier, and we highly recommend Pegasus Pools and Kane Adkins. read more

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We used Pegasus for our pool and backyard landscaping after a friend said we really need to check with them before choosing a pool builder. The short story is after meeting with Dave we used them to build our pool, along with installing additional travertine and artificial grass. That was six years ago and even now know they were our best decision. A few days ago I had my first issue with the pool and it was the pump. Without all the ugly details my problems were self induced but a quick call to Pegasus and they came up with a better solution that I ever imagined. My pump is once again functional and I could not be happier!! Thankyou Dave and Matthew. read more

Kane Adkins made our backyard everything we wanted and more. The process was slower during Covid months but Kane kept us informed and helped keep a realistic completion date. He was up front, honest and designed a stellar pool and spa for us. My wife and I would not be happier than using Pegasus Pools and having kane helm the project from the beginning design to the final hand rail. read more

Pegasus Pool and Spas - Pool and spa - Pool & Hot Tub Service Near Me - Gilbert, Arizona

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Kane was amazing in helping design our pool and back yard and kept me within my budget. Super helpful and attentive. The project went by smoothly with lots of communication and in a timely manner. Took only less than 4 months from start date to fill!! A month a head of schedule. some minor things need to be fixed, nothing too major. I can't wait to update my review to 5 stars once Kanes guys get out here to correct a few things. ****edited to 1 star. Since the project has been finished fixing things in my yard, laying down more sand between pavers, securing pavers for a safety issue, having the deck guys come fix a jagged edge for a safety issue, and having plaster guys come clean up their mess has not happened. I have not heard from anyone to schedule or to let me know when I can expect these things to be corrected. It's been over 2 mints since brought to the company's attention and over 20 days since Kane came out and told me it would all be fixed and addressed. I also feel mislead by Kane. When we designed the pool I specifically wanted a Baja tanning ledge. That area is too deep for that. Kane told me that they'd have to add in more steps and I feel gave me an excuse after the pool build when I said it wasn't what I wanted there nor what we discussed as a way to cover his and Pegasus Pools Butts. If we weren't able to have a tanning ledge there to begin with he should Have disclosed that. I see other photos of recent pool builds with the depth of a ledge that kane and I discussed prior to dig. Pegasus did not follow their part of the contract with design and I will be seeing about what I can do to make that happen. read more

Kane and the Pegasus team turned our dream into a reality! I can't even explain how beautiful our backyard is because of Kane and the incredible job he did on not only our pool but building our fire pit and also completing our landscaping. Not only was the price way under any other quotes we got but the project actually completed before the scheduled completion date! We couldn't be more happy with our beautiful backyard! read more

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I highly recommend Pegasus pools. Our project was all dirt!! It was a decent signed project we did the works ! Brand new pool , landscaping , fire pit and BBQ! Our project manager was KANE ADKINS‼ From day one he walked me through every step. We are percent satisfied with the way our back yard turned out. The crew was amazing such hard workers‼ Kane I just want to thank you for your amazing customer service ‼ There wasn't a time I was left in the dark. I was informed on every step from the dig to the finish line ‼ I highly recommend this company to build your pool and all landscaping AND I would ask for KANE ADKINS to be your project manager . read more

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We had a fantastic experience with Kane at Pegasus Pools and Spa. It was a big project with a variety of different moving pieces, and he made it all stress-free and seamless for us. Kane kept us informed on a regular basis as the project progressed and also kept us apprised of any minor setbacks. From our first meeting to design to demo to build to finished product, we couldn't be happier. Kane was the best project manager that we could have asked for. Thanks for turning our backyard into our family's oasis! read more

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Had a great experience with pegasus pools and Kane in particular was incredible. He was on site often and some how managed to get our pool finished ahead of schedule. Thanks again for the incredible pool read more

Pegasus Pool and Spas - Pool & Hot Tub Service Near Me - Gilbert, Arizona

I am beyond impressed by the way my pool turned out. From the first visit with Kane Adkins. We felt at ease. He listened to what I was thinking and created what was in my head. He has been honest with pricing, what was and was not included in the bid. I was able to make changes at a reasonable cost and am excited to say that the pool will be finished about 6 weeks early. Kane took the time to answer all my questions with answers that helped me understand the process. He has gone above and beyond with other issues around my yard, helping me find the right people to get things fixed. I can't say enough about how happy we chose to work with Kane and Pegasus Pools. I look forward to working with him on the next phase of my backyard transformation. THANKS KANE! read more

sent email inquiry which did get a response. I was patient as I am aware how in demand the pool businesses are currently. BUT, I got a text weeks after the fact at 8:10PM. Seems a tad unprofessional, but I was just gracious to get a response and set up an appointment for a design and quote. I showed up to my appointment at 12 today and nobody was in office and Bill did not return my text nor the office phone number. I waited 15 minutes past 12 and still no one. At 4pm I received a call stating they had a business function which is why I was stood up for my appointment. Whoever called told me they told Bill to let me know what had happened, heard nothing. I said I will take my business elsewhere due to the lack in communication and respect for my time. I was then hung up on before I could finish my sentence. read more

One of the first things Kane said when he came out to quote our pool project was that he was a minister. When he left we thought we could trust him since he was a minister. This was why we decided to go with Pegasus. The installation was plagued with issues. We had to stay on top of it at all times in order to make sure they were proceeding with the project correctly. There were several issues that needed to be corrected during construction because waiting to the end would have made it difficult to fix properly. I will only cover a few of them. We chose a couple of pots (scuppers) for water features. When it came time to install them they brought out a couple of pots that weren't the ones we chose. They said they were close enough and it first they didn't want to get the ones we originally ordered and they installed them. We went back and forth with them until they said they couldn't find the ones we ordered. We did a Google search and we found the right ones - keep in mind we chose the ones we wanted from pictures that Pegasus provided. They ordered them and they came a few weeks later. The guy that brought them out placed them on the travertine damaging one of the pavers. They had to modify the plumbing and tops of the pilasters to accomodate the right pots. They sent a couple of guys out to replace the paver that was damaged by the guy who placed the pot on it. They did not bring out a new paver so they asked me if I had one. The only one i had was a piece left over from one that was cut during installation. It was smaller than the one they needed but they installed it anyway. Looks bad and it is still like that. The main issue that is not resolved is the first step into the pool. It is darker (ie., not blue) than the rest of the pool and has been like that for 3 years ever since we filled the pool the first time. I pointed it out to Kane and he said it was due to it being shallower than the rest of the pool. I asked him if they would take care of it if there was a color difference when we drained the pool in a couple of years. This would prove it wasn't a depth difference. Kane said they would take care of it. We drained the pool last winter and there was a color difference proving it wasn't a depth difference. We filled the pool and the step was still darker. Pegasus came out with their materials rep and a ROC rep. The materials rep said it was due calcification which had occurred over time and the ROC rep said it was a gradual buildup of dust or dirt over time. Each time they said this I said it has been like this since Day 1 not a gradual change. Matthew (Pegasus rep) said nothing during the whole meeting. I was hoping he would confirm that it was an issue that was there since Day 1 but he didn't say anything. The materials rep came back out a couple months later and said we could fix it by leaving the Chlorine floater above the step. 20 minutes later he said that it was caused by the Chlorine floater eventhough I kept telling him it was like this since Day 1. He poured almost a gallon of acid on the step and it did not remove the dark color. He then began rubbing a spot on the step with a diamond pad on a block of wood. 2 hours later he exposed the blue color on the step. He removed a significant amount of material during the process as the spot was smooth compared to the roughness on the rest of the step. This also proved it wasn't a depth difference since he rubbed down to the right color. I had a Pebbletech expert come out and he said it clearly wasn't a depth difference since the shallow step should be lighter not darker. He also said that something was troweled into the step during installation since the materials rep had to remove a significant amount of material to get to the correct color. I should have pressed harder for resolution of this issue when it was first seen but I mistakenly trusted Kane since he was supposedly a minister. I definitely would not recommend Pegasus to anyone. If you are already in construction with them then make sure issues are resolved as soon as they appear. read more

I would highly recommend this company for your pool installation. Bill was great at coming up with a beautiful pool and spa design. Dylan was wonderful in coordinating all of the contractors. The end result was a beautiful pool and spa. read more

Well... I don't usually write reviews but I thought this deserved one. We looked around and researched several pool builders and after talking with Kane Adkins decided on Pegasus Pools and we are very glad we did! Kane ran the whole project with his right hand guy, Taylor. Kane was the only one who actually put some of his own thoughts into the design and helped with several issues that came up. He helped us solve elevation issues that could have been a deal breaker but he and Taylor helped us address them and everything came out better than we imagined. They said 8 weeks and it came in right on time!! Thanks Kane and Taylor and Pegasus Pools for making our backyard resort just what we w Ted!! read more

Man, this review is so hard to write! When we first met Kane in 2015 he immediately won our business! We had high hopes for him and Pegasus pools to help us achieve our dream pool. Our credit union wouldn't finance a pool built by Pegasus, so we worked and saved the money to build the pool outright over the next two years. We signed our contract with Pegasus Inn July 2017. They broke ground on our pool in October 2017. When their excavators crashed a bobcat into our wall, I never imagined it would foreshadow all that was to come in the next year... Everything was ahead of schedule and going wonderful with excellent communication from Kane until... It was clear there were several big problems with the project and workmanship. After a lengthy battle, they agreed to fix SOME of the issues they created with the poor design and shotty workmanship. The pool was drained and left jack hammered out to the shell from November 27th of 2017 until February 7, 2018. Not the dream backyard we hoped for the holidays. With a ton of phone calls, pleading, and compromise on our part, they finished and filled the pool again. Unfortunately, the interior was not done correctly. We were told to give it some time since it was "curing", but the issues only got worse. We have been placated since March of 2018 and after being stood up for an appointment again today. It's finally time to write the review. Because of some anger management issues, verbal abuse from Kane, and general safety concerns, Kane is no longer welcome at our home. Credit where credit is due, even at his worst, Kane was still better at communicating than the owner. Honestly, I think he's probably a great person with great intentions, that found himself completely overstressed, over extended, and in over his head with pool construction knowledge. Mix that with some poor decisions and we reached a point of no return with him. We wish him well, but cannot in good conscience recommend him to anyone. I will admit he was right on one thing. When I discovered several of the issues and asked them to resolve them, he told us "if you pick a scab, you'll get a scar". This appears to be truest thing we heard from Kane. He even admitted they use the cheapest guys they can find to sub the work out and it's a gamble if it will be done right. Ok, maybe THAT is the truest thing. At any rate, that left us to deal with the owner, Chip... So, here we are (15 MONTHS) after paying for our pool, STILL trying to get it finished and I cannot even get Chip, the owner, to come out and look at it. He has made a few half hearted efforts, but unfortunately the pool is still not done right. The good news is if you are a new build customer you are 100% their top priority. BUT... if you have ANY issues, you are out of luck and permanently stuck at the bottom of the list. I am hopeful that Chip will make it right and this yelp review will help us move up in his "priority" list. I hope I have the opportunity to revise this review and tell how they had some issues but in the end did the right thing. Mistakes happen, but it's the way a company makes them right that truly defines them. If not, it's on to the ROC and I'll revise this review to show the full timeline, photos, emails from manufacturers, and all the gory details of this whole process. (For the record, these are legitimate well documented issues with solid proof their workmanship was below minimum industry standards.) The ROC would take the complaint very seriously. It is my absolute last resort since I realize that effects their livelihood and ability to support a family. Here's hoping Pegasus lives up to their promises and stands by their work Stay tuned... read more

Almost 4 years after Pegasus built my pool, it's still looks new!..We are so glad we went with them. Kane made sure everything went well and it did. 100% satisfied read more

Pegasus Pool and Spas - We love our pool - Pool & Hot Tub Service Near Me - Gilbert, Arizona

I called Kane with Pegasus Pools after seeing some great results from a few of the neighbors. I am extremely happy with the results and the service that Kane and his team provided me. My project was for a new pool and landscape design for an unfinished yard. The outcome was better than expected and the attention to detail that the crew took to finish the yard was great. We have gotten so many compliments. And more importantly, Kane communicated every step of the way. Anytime I had a concern, he was there to answer my questions and take care of any minor issues that the project may have encountered. I've read other reviews abut Pegasus Pools that were negative but they all had one thing in common...........Kane was NOT the assigned project manager! I am not being paid for this review and my experience with Pegasus Pools is an honest success story. And oh, by the way..........I priced my project out from 6-7 different companies. Pegasus by far was the best value. And the quality exceeds what I paid, for sure!!! read more

If you are in the market for a pool call Pegasus Pool and Spa! (480) 628-3462 The pool is complete! Water features on, landscaping done! Here is the final product. We went through Kane at Pegasus pool and spas. The project came in a week earlier than promised (5 weeks) and I couldn't be more happy with the quality of work done. We had 5 different quotes when we were shopping and he had the best value. We were referred to him by two other members of our community who were happy with him also. If you are in the market for a pool pm me I'll tell you about our experience and if you want to swing by and see it in person let me know. Love Pegasus pool and spas! read more

Pegasus Pool and Spas - Kane did an amazing job! Love our pool! - Pool & Hot Tub Service Near Me - Gilbert, Arizona

Mid 2020 my family decided we wanted to install a pool in our backyard. It seems like every homeowner had the same idea, out of the 7 companies I reached out to only 3 responded in timely a timely manner. Right from the moment I first started talking to Bill I knew he was serious about earning our business. He took a lot of time talking to me about what we wanted in the pool, how we intended to use it, how it will be situated in our back yard etc... Out of the 3 companies that did give us plans, Bill's proposal was the only one that incorporated what we wanted. We made very few changes which mostly amounted to a bit wider, longer and deeper. We otherwise kept his original plan as it was really on-point. Throughout the build process Bill kept me up to date on what was happening and what the next steps were. He was also clear about the timeline we should expect work to get done. If anything needed to be moved, he would let us know. If we had questions for him, he would respond in a timely manner and answer our questions. The sub contractors he sent out were all top notch, I could see the care they were putting into their work. We have already been swimming numerous times, and had some close family over to enjoy it as well. I highly recommend Bill and Pegasus Pools - I would use them again if I ever need another pool installed. read more

We had built 3 pools with Presidential and were set to do it again until some friends recommended Pegasus Pools and Kane in particular. We met with him and immediately knew he was honest and knowledgable and wanted to "earn" our business. Everyone from the owner all the way down to each crew that was part of the building process was professional and friendly. We would defiantly recommend Pegasus! read more

Pegasus Pool and Spas - Pool & Hot Tub Service Near Me - Gilbert, Arizona

Kane and his crew did an amazing job! From start to finish we were always aware of what the next steps would be and when we could expect them to be completed. Working with Kane gave us a contact that we could reach out to at any time and allowed the project to run as smooth as possible. We had worked with a previous pool company a few years back and their process started with a sales person and then you were passed on to many people throughout the process. We did not have nearly the same success as we did with Pegasus and working with one person throughout! When it came to pricing Pegasus was more than fair and walked us through our options to ensure we were aware of everything they could do for us. This was great because you never felt like you were forgetting something. I would certainly recommend Pegasus to all my friends and Family! read more

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We've never had a pool built before, so we interviewed at least 6 different companies (including the 2 biggest in the Valley) before deciding who to go with for our project. From the beginning we were blown away by the service and professionalism of Kane Adkins at Pegasus Pools. Kane drew up an amazing design for our backyard including a beautiful pool, spa and ramada. He oversaw construction every step of the way and was extremely responsive whenever we had questions or concerns. Kane is an absolute expert when it comes to pool construction. We could not be happier with the final product - a true backyard oasis that our family will enjoy for many years to come. We know we made the right choice and if having a detail oriented expert build your pool is important to you, I highly recommend you call Pegasus Pools and Spas and ask for Kane! read more

Our experience with Pegasus was TERRIBLE!!! This is long winded but worth the read if you are considering Pegasus Pools and Spa. To those wondering why you don't see many negative reviews... with smaller pool company's customers will usually wait until the warranty period is over before reviewing. If a negative review is posted the company may not respond well to warranty issues. After so much time has passed most people probably don't get around to it. At Pegasus' request we waited 1 year after our pool was built to file all warranty claims together. We can't even get them to respond to our warranty requests after nearly 3 months of trying so, why not write our honest review! (Also be sure to check the many real reviews at the bottom of this list under "not recommended reviews" heading) In our experience, their communication and promises are non-existent no matter what they promise you up front. Pegasus is continually full of canned sales pitches and then followed by canned excuses. Don't buy into how religious they are, military backgrounds, etc. as it's all assembled within their sales pitch. Chip will tell you that every celebrity, politician, and Vegas hotel/casino in existence has come to him to build their pool. They will treat you like a dollar sign following the contract signing. They will hire the cheapest subcontractors to maximize their profits at your expense while providing terrible quality and an everlasting headache to you if you want the job done right. If you don't oversee their poor workmanship (because Pegasus won't) and don't care what you will receive as a result; then you are probably the person who will just be glad you got a hole in the ground with water in it for the hot AZ summer. Pegasus treated us great until the actual construction process started. We quickly saw the real side of them afterward. We worked with Chip Caldwell the owner, then Kane Adkins (project manager) when we complained so much that Chip wouldn't show up to the job site when he had committed to show up or even respond to calls. Pegasus' quality control is non-existent. They know every excuse in the book and use them all. They sub out all of their work. Their subs will pee all over the side of your house, smoke weed, leave cigarette butts, beer bottle caps, and trash all over the place. Their subcontractor's quality of work is horrendous and neither Chip nor anyone from the company will be around to check on them or their work as promised; nor will Pegasus respond timely when you bring up their quality issues and poor workmanship. You will become the project manager without the commission. They will just keep sending subs to complete work over top of the poor quality and issues that need to be corrected prior to moving to the next task. Pegasus has no quality control, and they know they will screw it up. This all became apparent as our build process moved along. Midway through the build process Kane showed up to collect a check and we refused to pay unless issues they verbally agreed to get corrected were placed in writing. Kane got very angry, heated, began threatening us and nearly got physical. We finally got our requested corrections/repairs in writing after he calmed down. Chip will also do things like sell you on brand name Pebble-Tec pool surfacing then try be sly and try to switch you to a no-name off brand that costs him 1/3 of what you paid for. Here are just some (not all) of the issues we encountered: They forgot to install a 2nd skimmer that was within the design. They then installed the 2nd skimmer with the top of it several inches below the waterline making it non-functional (these are concreted into the side of the pool). When brought to their attention Kane's response was "just don't fill up the pool as much". WHAT!!! They dug the pool 1 foot over from where it was planned. They have a kid smoking weed while installing the plumbing hence the reasons why the in-floor piping was not installed as designed, installed the bubblers with lights all out of alignment and not equally spread apart, installed 2 sheer waterfalls where 2 scuppers were supposed to be, installed a water feature in the hot-tub way off center, and forgot to install the pvc piping into planters that sit on top of the water feature. They installed umbrella sleeves nowhere near what was designed. Chip agreed up-front to the water features and systems that would be automated then reneged and tried to get us to accept less than what was agreed to. Pegasus miscalculated the water flow and tried to switch out the pumps we agreed to with really loud pumps and rig the setup rather than add another pump to get it right. They damaged our neighbors' yard then used our landscape rock to repair the neighbors damage. With a huge hassle we overcame most of these issues. Now we are on to other processes to get some attention to them for the warranty work they are ignoring including BBB, AZ ROC, and legal if necessary. read more

Delay after delay after delay after lie after delay. Broken promises left and right. Dealt with Kane who seemed like a great guy when really he dropped the ball time and time again. Turned into a nightmare to deal with. Unresponsive and dodged questions when confronted by having every excuse in the book. Waited nearly a year to have our 4-5 month project complete. Covid supply chain issues were obviously a factor which is understandable. Still taking on business when they couldn't even deliver with the business they had and absolutely terrible customer service is what I can't understand. A day after our project was complete and the final payment was made, we noticed our spa was draining into our pool. After fighting to get them to come out twice to troubleshoot the issue, it still isn't resolved and our spa is half empty by the end of every single day 5 months later. A pipe for the in ground plumbing was accidentally covered up during the shotcrete phase and caused another month + delay to expose the pipe and fix the issue (lack of supervision). Shotcrete debri is still on the window that was never cleaned up. Workers left trash in the backyard and when brought to Kane's attention, he seemed disgusted yet he still left the trash for us to pick up. Spare pieces of material that were supposed to be left were never left. Spare pieces that weren't left and were to be brought back for us were never brought back. A garden hose that was stolen by the workers was barely reimbursed about 8 months after addressing it. I could go on and on. The pool turned out nice, but the process of getting to where we are now was something I never want to go through again (Covid aside). Definitely an eye opening experience. It's always a fun story explaining to somebody why we have a half empty spa when they see it. We've seen other reviews from a neighbor or two posting about the good experience they had and the timely fashion their project was completed in and we could only wish that was our case. They're still out there building and completing pools while we're left here with our fully paid for incomplete project. A huge huge mistake on our part was the patience and understanding we had because we were constantly reminded and thanked for being so patient and understanding. We were 110% taken advantage of. I wouldn't do business with Pegasus Pools again if they gave me a pool for free. read more

Pegasus Pool and Spas - Half drained spa every day - Pool & Hot Tub Service Near Me - Gilbert, Arizona

Meant with Greg on 12/16/20. Said he would have a design to us in 2-3 weeks. Today is Feb 5 and we've never heard from them again. It's too bad as they were the ones we had liked the best of the other pool company's who had done a site visit. read more

These guys are the ULTIMATE in customer service! Kane took plenty of time up front explaining options so we could make an informed decision. So glad we went with Pegasus, all our neighbors are frustrated waiting with holes in their backyard. We were kept well informed throughout the entire process and all workers have been exceptional. You will not find a more professional and hard-working crew that is completely focused on your happiness and satisfaction. Thank you, this was a GREAT experience! read more

We had a pool built last year: terrible project management, THE WORST communication (no one can tell you what's going on, lots of finger-pointing, takes sometimes WEEKS to get simple calls returned), poor pool design (lights not uniform so the colors don't match, vacuum line position had to be redone), project manager was never around or available when needed and poor oversight of subcontractors), project manager was unknowledgeable of the products he was pushing to have installed (like deck jets) and of material availability (pavers.) The long bench that we had installed in our deep end doesn't have a straight edge and the exit steps aren't square; poor quality workmanship (again, non-existent oversight of subcontractors.) It took MONTHS and a lot of unnecessary stress to finally get the owner to just call me back. There was a relatively small check cut to compensate for the poor workmanship of the bench and steps, but it certainly wasn't enough to remedy the overall terrible experience we've had with Pegasus. Even now, I've been waiting for nearly a month for them to come and install our salt system, same old song and dance. Also, my parents had a pool put in around the same time, and they had nearly all the same issues. We had a pool built last year: terrible project management, THE WORST communication (no one can tell you what's going on, lots of finger-pointing, takes sometimes WEEKS to get simple calls returned), poor pool design (lights not uniform so the colors don't match, vacuum line position had to be redone), project manager was never around or available when needed and poor oversight of subcontractors), project manager was unknowledgeable of the products he was pushing to have installed (like deck jets) and of material availability (pavers.) The long bench that we had installed in our deep end doesn't have a straight edge and the exit steps aren't square; poor quality workmanship (again, non-existent oversight of subcontractors.) It took MONTHS and a lot of unnecessary stress to finally get the owner to just call me back. There was a relatively small check cut to compensate for the poor workmanship of the bench and steps, but it certainly wasn't enough to remedy the overall terrible experience we've had with Pegasus. Even now, I've been waiting for nearly a month for them to come and install our salt system, same old song and dance. Also, my parents had a pool put in around the same time, and they had nearly all the same issues. read more

I am very pleased with our decisions to go with Pegasus for our pool build. Our project manager Greg is fabulous. The communication is excellent and he is always a phone call or text message away and is very responsive and honest. Excellent customer service is something that I have valued throughout this process. With our pool build almost done, I just want to tip my hat to the great people at Pegasus, you won't be sorry if you go with them. read more

Pegasus Pool and Spas - Pool & Hot Tub Service Near Me - Gilbert, Arizona

We are so happy with our decision to go with Pegasus Pool. Kane is phenomenal! We got quotes from two other pool companies and decided Pegasus was right for us. Kane listened to our vision and I was shocked when I saw the plans for our yard. They were prefect. Our pool was complete when we were told it would be done. Thanks Kane and Pegasus! read more

To say we are completely satisfied with our back yard is a huge understatement. We met with 5-6 companies before signing with Kane. His personality and willing to work with us is what sold me. (The other guys we met with were like talking to a wall).We had a horrible experience with a pool company in CA and Kane assured us we were in good hands. He was at our house checking things everyday. He caught things we never would've known were there and fixed them on the spot. My backyard is amazing and complete. My friends all love it. I'll be honest, Pegasus wasn't the most expensive, but they weren't the cheapest. We've learned in the past, you get what you pay for. They use top quality brands. I can't rave enough about Kane and all he did for us. If you need a pool, he is your guy and Pegusus is your pool company. read more

Pegasus Pool and Spas - Pool at night - Pool & Hot Tub Service Near Me - Gilbert, Arizona

We love our pool! Kane was on time and communicated well with me during each step of construction. Anytime I have a pool question, they answer. Several of the people in my neighborhood have used this company too, and they all report positive experiences. We will always recommend them to our friends. read more

Awesome products, prices, sales, service! From the start of the sales process , through the purchase, installation, and post purchase service, our experience has been awesome!!! Plus we love our new hot tub!!! Thanks to everyone!!! read more

My wife and I dreamt of someday building a pool and knew it would be no easy task. After meeting with multiple pool builders and almost giving up on the idea we met Kane with Pegasus and were simply blown away. His knowledge of the industry and professionalism were evident right away. From the design phase and throughout the build, Kane was always reaching out to us and walking us through every part of the process. This was important to us as this was the first pool we have ever owned. Our pool has been in use for about 2 weeks now and we still pinch ourselves making sure we aren't dreaming and this is really our backyard! To say that we recommend Kane and Pegasus would be an understatement. We are more than grateful to Kane and his hardworking team and strongly suggest using him as your pool builder. read more