Overall picture of pool and the brick on the hot tub overflow…read more  The main point is the overflow from the hot tub. I selected the brick as I thought it would look good. After install there were supposed to be some stainless steel inserts on the sides of the overflow to keep the water directed into the pool and not running off to the sides. They didn't install and "J" said later if I wanted them they would put them on. The water did run off to the sides and I chose to leave it as at that time the chlorinated brick was not noticeable   The problem, which would have been nice as a warning as this was my first pool, was the bleaching and color distortion on the brick. The brick keeps on shaving/chipping off into the pool which is a pain. And if you see the closeup pictures you can see how bad the bleaching is.  I want to have the brick pulled off and replace with tile. Called and told "B" the issue and left a message for Kevin at Caribbean pools on February 24, 2026 to see if they could do it at a discount and I pay for some of it. No call back even to discuss.  You would think with all their "extensive" pool experience, they would have warned me about the brick looking bad after a couple years, I would have gone with tile, which is easier to clean and it would not be falling into the pool constantly. Even during the construction, it took him forever to get crews out here and I had to call quite a few times and then when the company came over to get the pool turned on, it wouldn't work.  Turns out the electrician, that Caribbean used, didn't even hook up the wiring to the controls.  So luckily, there was a person that didn't have anything going on that Saturday and he came out.  And he had to put three wires in about ten feet long each, or so, they get to pool started. Pool was finally operational on April 6, 2021. I had to constantly call and harp on them, to get crews out here and do the work, and then they couldn't even get it started.The brick looks like garbage now so I wouldn't recommend them if they can't even give me straight forward advice or even call me to talk to me about this, give me a little discount or something. Don't bother with them, my personal opinion. Sent from my Galaxy

Such an easy, fun experience from start to finish. They also did our turf! I would absolutely work…read morewith Carribean again.

The worst company ever if you do decide to go with these people, make sure to get your own site…read moremanagement because they don't have one. They screwed us out of a whole bunch of stuff and the owner will not take accountability for his mistakes. Fuck this company. I hope they go bankrupt. In fact, I will see to it.

Pool is currently MONTHS past projected completion date, we paid over $200K and they refuse to…read morecomplete it as designed and agreed upon. Grotto looks NOTHING like what was designed or promised and they continue to delay and come up with excuses. I could've built a home for what we have paid. I hate it so much I want to sell my house to get away from the monstrosity in my backyard. STAY AWAY. Far far away.

Awesome guys who were super fast in providing us great advice, feedback and a quote for pool…read moreremodeling and touch ups. We got in touch over social media and Arnold took the time to walk us through a pool replaster and what that would entail. The pricing seemed super fair and on market. Plus, we got a great description of what the service would entail. Thank you E and E for providing pool replaster and pool remodeling services in Phoenix.

E and E rehabbed our pool. Our estimator, Matt was our first contact and we thought he did a fine…read morejob explaining what would be involved. We had a few bids and they were tied for the lowest. When we compared them, we decided to use E and E. Junior, the scheduler, was also great. He gave us a tentative schedule and they hit it on the head. Although we didn't know it at the time, the chipping crew damaged a popup sleeve but the pebble crew spotted it and had a plumber fix it. We had a small issue repriming the pump but Kyle quickly fixed that too. Overall we felt they did a great job and we would recommend them. Arnold, the owner, has a unique personality.

I would not recommend this company. I did and what a terrible mistake it was. From start to finish…read morewas a nightmare. They hadn't finished my pool so I held back final payment and they threatened me with a lean on my property then begged me and said they couldn't feed their family then threatened interest. Stay away from this one. Bad News

Contact and communication! My neighbor has a wonderful pool and had a great experience with this…read morevendor. I would have been more than happy to go with them, but the area where I wanted to put a pool is too small, but I would highly recommend them as they were helpful and responsive! Thank you!!!!

I've had a great experience with Gilbert Pool and Remodeling. They're always punctual, send a text…read morewhen they're on the way, and let me know when the job is finished. I really appreciate the photos they provide after each visit showing the cleaned pool and the chemicals they added. Their communication, reliability, and attention to detail give me confidence that my pool is always well maintained. Highly recommend!

After hiring another pool remodel company, I fired them after three no shows for starting the…read moreproject. I found Gilbert Pool Remodeling and left a message; I had a return call within the hour by Jake the owner. I describe the project and we set an onsite visit the same day. I wanted a full remodel, Deck, Pebble Tec, and Tile. Jake explained the process and gave me a competitive quote. This was on Wednesday, he started the project on Friday, two days later. The job was completed in less than nine days. He kept every promise and did a fantastic job. His crews were professional, courteous, very knowledgeable and cleaned up after each day of work. I can't say how impressed I was by his team. This is the way you always dream of a project to go, but there are always problems and delays. There were none of these, it went above all my expectations. If you are looking for a pool remodel you should look no further. I highly recommend Gilbert Pool Remodeling; Jake will not let you down.

They replastered my pool two years ago without completing a pressure check, which resulted in me…read morehaving to replace six pop-ups shortly after. If a pressure check had been done beforehand, this issue could have been identified and addressed prior to the new plaster. In addition, there was a lack of communication and follow-up from both the previous owner, Josh, and the new owner, Mitch. I reached out via email to explain what had happened, but neither responded. This left me feeling as though my concerns were no longer a priority once the work had been paid for. My hope in sharing this feedback is that proper procedures are followed on future projects so others do not have to go through a similar costly and time-consuming experience. Plaster work was good, work ethic and communication not so great.

YAY! We made the right choice in choosing Josh and his team at Clarity Pool's to resurface and…read moreupdate our ugly 30 year-old pool. Josh gets an A+ for his hands on approach, communication, listening, planning and creating this beautiful oasis. He resurfaced, added a new vacuum system and created a curved 3 level water feature to our kidney shaped pool. Question is, why did we wait so long? We had 4 bids and are so glad that we picked Josh and his team at Clarity Pool's.

We really enjoyed working with David at Pegasus Pools. He did a fantastic job communicating and he…read moreus with our design and color choices. we highly recommend using Pegasus if your looking to build or remodel your pool.

Pegasus Pools bid on a custom pool designed for a young couple. We requested several bids and…read morePegasus was within the budget. The process was very smooth, the cost very fair. Above all, Dave was professional throughout. I have and would recommend Pegasus Pools for any of my landscape customers asking for a custom pool.

I rarely leave negative reviews, but I feel obligated to share my experience with Fair & Square…read morePools so other homeowners understand what the closeout process may look like. The pool itself turned out nicely overall, but the experience at the end of the project became extremely stressful and disappointing. Before the project was fully completed, I identified several unresolved items including defective travertine, missing travertine installation around a deck jet area, and concerns regarding electrical completion. Despite these items being raised prior to final closeout, I was repeatedly told that everything would become a "warranty item" only after full payment was made. I attempted to work collaboratively and proposed reasonable solutions, including partial holdback agreements and written completion terms, but those were rejected. What concerned me most was the communication style once final payment became due. I received repeated threats of lawsuits, attorney fees, and ROC escalation despite clearly communicating in writing that payment was being made within a specific timeframe. Even after providing that timeline, additional legal threats continued. I understand contractors need to enforce contracts and collect payment, but professionalism and customer communication matter -- especially after a homeowner has already invested a significant amount of money and lived through a long construction project. In my opinion, the biggest issue was not the construction itself, but the pressure tactics and unwillingness to provide any meaningful protection or flexibility regarding unresolved items before final payment was made. If you choose to work with this company, I strongly recommend: - Documenting everything in writing - Clarifying punch list procedures upfront - Understanding exactly how final payment and warranty items will be handled before the end of the project I hope the remaining items are completed as promised and that no further escalation becomes necessary.

Terrible company. They came into our private neighborhood and put signs up on every street corner…read more(HOA areas not a property they have a job on). I won't support a company that leaves their crap all over a neighborhood. I'm all for advertising, but putting 10+ signs all over private property is ridiculous.