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Pegasus Dry Cleaners

2.6 (10 reviews)
ModerateDry Cleaning
Closed • 9:00 am - 4:00 pm

Services - Pegasus Dry Cleaners

Dry cleaning

Stain treatment

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Smart Dry Cleaners - The receipt of my cotillion debutante dress from 2012!! I found in the garment bag, this dress hadn't been cleaned since

Smart Dry Cleaners

(38 reviews)

$$

Sue is the best. My family has benn going to her for over 20 years. would highly recommend her for…read moreall your drycleaning needs and alterations

My mom has been going here for over 15 years and Sue has brought excellent service. She's…read moretransparent and we've always had friendly interactions with her. Unfortunately, that has changed for us this week. I came in right when she opened as the straps for my graduation dress was too long and it was not adjustable. She told me to try it on, she used safety pins to adjust it, and let me know she can have it done Thursday afternoon. I told her I graduate on Thursday, so if she cannot have it done by that morning, it was okay because I had a backup dress. She told me she can do Thursday morning and all I said was, "Are you sure? I want to respect your time." Not sure how that caused her to get angry with me but she immediately starts yelling, "If I say it's okay then it's okay! We're busy too!" I was caught off guard and tried to deescalate the situation and explained calmly that I understand she's busy especially with graduations happening right now, and that there was no pressure to even do the alteration! She gets behind me and unzips my dress, mumbling underneath her breath and walks away. When I walk out the dressing room she acts as if nothing happened??? She's smiling, writing up my ticket, and then asks if I was there earlier in the week with my mom. All of this happened so fast, and I thought I should just go ahead with the alteration because maybe it was just a moment where she was overwhelmed and was having a bad morning. However, when my mom went to pick up her pants today she was very cold towards her. She ended up finishing my dress early and while my mom was there she almost overcharged her and kept saying "Bye", even though they weren't finished. My mom and I are disappointed and sad to lose our tailor, but we'll never show up again. Seek therapy, I beg.

Green Leaf Cleaners - Clean jacket

Green Leaf Cleaners

(99 reviews)

$$

You are the life saver for my tweed jacket!!! My tweed…read morejacket was stained by chili oil as you could see in the pictures. It was very challenging to clean due to the special material it was made of. The owner was very attentive and patient explaining everything to me and inspecting the jacket. She shared honestly that she would try her best but could not guarantee the stain would come off. After waiting for a week, I got my jacket back. The owner did a magical job!!! My jacket looked like brand new. Thank you! Thank you! Thank you! You are the best. I trust this store 100% and will come back again for regular dry clean.

I am writing this review in response to the owner's way of handling our issue. My wife and I…read morebrought in our comforter to get it dry cleaned. As first-time customers, we decided to trust Green Leaf Cleaners because the owner was very confident and experienced in his work. We disclosed that the comforter required delicate care, as it was made with silk, to which he stated he handles delicate materials all the time. To our surprise, after we had picked up the item and brought it home, we inspected three holes about one inch long on certain areas of the cover where there were "flowers" stitched on, as well as several smaller sized holes. I understand that as a business owner, you must protect yourself by not admitting fault when we brought to your attention that your machines may have caused damage to our item. We could have demanded the current market value of the comforter as compensation, which is $500, but chose not to. Instead of taking accountability, you denied our allegations and instead offered to repair the holes as a "courtesy" because we showed up as first-time customers, as if you were doing us a favor. With our intention of showing you the damage, not only the big holes but also the smaller-sized ones, you portrayed a negative attitude by chuckling and shaking your head when we were pointing out the small holes. With that behavior, we believed that we couldn't entrust you to repair our comforter anymore. We appreciate that in the end you agreed to give us a partial refund of $50. However, you first said that (1) you didn't have cash and (2) you needed to contact the credit card company to issue the refund, as you didn't know how to, therefore asking us to return in a day or two. We asked for it in writing for reassurance. I suppose you didn't like the idea because you ended up handing us $50 in cash. I have respect for what you do as a small business owner, working tirelessly on so many items every day. It's not easy work, and I can tell you take pride in what you do. However, I suggest that you work on your integrity and take personal responsibility, having money-back guaranteed policies for your business, and most importantly evaluating your empathy and customer service. To customers out there: take pictures of your item before you bring it to this business, and be prepared that they will only partially compensate if your item incurs damages.

Dry Cleaning

Dry Cleaning

(72 reviews)

$

Not the same place it used to be…read more I came here years ago when they first opened--probably over a decade ago--and they were great back then. Unfortunately, that's no longer the case. I recently dropped off a blazer for two things: 1. Sleeve and collar repairs (to fix broken stitching) 2. Dry cleaning They called me to clarify the alterations and said they could fix the sleeve, but the seamstress "doesn't like to do collar work." That should've been my red flag, but I let them go ahead with the sleeve. When I came to pick it up, I pointed out that the stitching looked awful--completely unprofessional. It was a sloppy hand stitch, and they claimed it was "reinforced." I've included a photo so you can judge for yourself: the left side shows the original factory stitching and the right side is their work. Not even close. I was quoted $18 but charged $15, so I assumed they at least did the dry cleaning and maybe knocked a few bucks off. But when I got it home, it still looked dirty. I called to ask if it had even been cleaned, and that's when they told me the ticket only said alterations. That was never the agreement--I was clear when I dropped it off that I wanted both. In the end, I paid $15 for work that now needs to be redone, and I still need to get it dry cleaned somewhere else. I let them know I'd be writing a review because this was frustrating, disappointing, and just not worth it. It's a shame because they used to be better. I won't be back. _________ Let me clarify a few things in response to Eric's reply: First, price was never the issue. When I dropped off the blazer, I was given an estimate for both the collar and sleeve repair. I was told the collar might not be worth fixing due to cost, and that the seamstress would need to confirm pricing. I never declined the service to "avoid the cost," nor did I say I'd fix it myself--I was waiting for a quote that never came. Second, there was no hole in the armpit area. There were two areas in the collar that needed repair, and loose stitching on the sleeve that needed reinforcing. These were clearly pointed out during drop-off. Third, I didn't ask for a discount. I voiced my concern about the quality of the sleeve repair when I picked it up--it was poorly hand-stitched and clearly not professional. The employee then went to the back, made a phone call, and returned to charge me $15. That price reduction was your team's decision--not mine. I also requested dry cleaning when I dropped the blazer off. That part of my request was ignored. When I called to ask about it, I was told the ticket only said "alterations." So somewhere between drop-off, alterations, and pick-up, there was clearly a breakdown in communication--either between the front desk, the seamstress, or management. And for the record, I didn't "threaten" a bad review. I said I would be writing an honest one, and I did. The photos I posted clearly show that the stitching was not done to a professional standard. That's not an opinion--it's visible. Instead of trying to discredit my experience or twist the facts, I suggest taking this feedback seriously. I was a returning customer from years ago and gave your business a chance. But this visit was disappointing and frustrating. The defensiveness in your response only confirms how little accountability you're willing to take.

I really loved this place and gave over $500 to them in just a year and half of business…read more Unfortunately they damaged a skirt and would not help me find a remedy. They offered me $10 credit which felt like I am not valued here. I love to support local business so this was really disappointing. It was a brand new skirt I brought in and never got the chance to wear it. Up until this point all the work had been excellent and it is close to my home so I am disappointed to have to find another place to go to. I went in with good faith to explore options in restoring trust with the business relationship because I wanted to continue coming here. I didn't ask for a refund. I didn't ask for cash back. I asked for a credit or gift card on my account for some amount. Eric the manager (and maybe owner) said all he could do was $10 because "the skirt is still wearable and the damage is not noticeable." He said if he gave me $50 then he would own the skirt. I took the skirt back in on 1/21 because I noticed the damage on 1/20. The young man behind the counter said a manager would call me. I called on 1/27 to follow up because I had not heard anything. I spoke to the woman who handles the dry cleaning directly and she was very rude. She told me she cleaned it herself and used those pins. She told me I was the only one who ever complained which looking at the reviews is not true. I told her I was just following up because I had not heard anything from them. I asked when the manager would be in so I could go in and speak to them since that was what they said were next steps. I went on 1/30 and had the interaction with Eric. When he returned the skirt to me it was in a pants clip hanger and not safety pinned which I'm not sure why it was not originally handled this way. I was never offered an apology. Instead I was patronized and mocked. Unfortunately throughout this process I felt belittled and disrespected. It felt really bad. I won't be coming here again. Updating this review because the owner replied: there is not a consistent policy because when I went in Eric said "I can do 5 percent" and then said "okay 10 percent". "Okay so what would you like". So there does not seem to be a policy that is consistent with everyone since he was making it up and changing on the spot. Even in their reply on yelp and google no apology or accountability was provided. A $20-$25 credit to someone's account would come out to 1-2 free items to be cleaned. Which for someone like me who spends $75-$225 every time I come here felt reasonable.

Pegasus Dry Cleaners - dryclean - Updated May 2026

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