I stopped using Royal Cleaners in Milpitas some time ago after experiencing issues with damaged…read moreitems and inconsistent pricing. With their recent closure, I'd recommend giving Ivy Cleaners a try. They're now located at 1217 E Calaveras Bl and were formerly known as Holiday Cleaners at 146 W Calaveras Bl. I've personally been using Holiday/Ivy for over a decade, and the service has consistently been very good, with reasonable pricing. They also offer alterations, which makes them a convenient one stop option. One minor drawback with the new location is parking. You may not always find a spot directly in front, but typically you won't have to walk more than 25-30 feet, so it's still manageable.

I adore the couple who run this shop. They're so sweet and attentive. When I have a lot of items to…read morepickup, the husband always helps me bring them out to my car. Both my partner and I have our uniforms cleaned and pressed here and they turn out perfect every single time. I recently brought in a trench coat that I'd thrifted from Japan, and I did not realize that it had a lose seam and one lose button - they showed me what needed mending and fixed it for me! We'll be loyal customers for the foreseeable future.

You are the life saver for my tweed jacket!!! My tweed…read morejacket was stained by chili oil as you could see in the pictures. It was very challenging to clean due to the special material it was made of. The owner was very attentive and patient explaining everything to me and inspecting the jacket. She shared honestly that she would try her best but could not guarantee the stain would come off. After waiting for a week, I got my jacket back. The owner did a magical job!!! My jacket looked like brand new. Thank you! Thank you! Thank you! You are the best. I trust this store 100% and will come back again for regular dry clean.

I am writing this review in response to the owner's way of handling our issue. My wife and I…read morebrought in our comforter to get it dry cleaned. As first-time customers, we decided to trust Green Leaf Cleaners because the owner was very confident and experienced in his work. We disclosed that the comforter required delicate care, as it was made with silk, to which he stated he handles delicate materials all the time. To our surprise, after we had picked up the item and brought it home, we inspected three holes about one inch long on certain areas of the cover where there were "flowers" stitched on, as well as several smaller sized holes. I understand that as a business owner, you must protect yourself by not admitting fault when we brought to your attention that your machines may have caused damage to our item. We could have demanded the current market value of the comforter as compensation, which is $500, but chose not to. Instead of taking accountability, you denied our allegations and instead offered to repair the holes as a "courtesy" because we showed up as first-time customers, as if you were doing us a favor. With our intention of showing you the damage, not only the big holes but also the smaller-sized ones, you portrayed a negative attitude by chuckling and shaking your head when we were pointing out the small holes. With that behavior, we believed that we couldn't entrust you to repair our comforter anymore. We appreciate that in the end you agreed to give us a partial refund of $50. However, you first said that (1) you didn't have cash and (2) you needed to contact the credit card company to issue the refund, as you didn't know how to, therefore asking us to return in a day or two. We asked for it in writing for reassurance. I suppose you didn't like the idea because you ended up handing us $50 in cash. I have respect for what you do as a small business owner, working tirelessly on so many items every day. It's not easy work, and I can tell you take pride in what you do. However, I suggest that you work on your integrity and take personal responsibility, having money-back guaranteed policies for your business, and most importantly evaluating your empathy and customer service. To customers out there: take pictures of your item before you bring it to this business, and be prepared that they will only partially compensate if your item incurs damages.

I love this place. Looks to be family owned. From dry cleaning to alterations, I have had great…read moreexperience.

Very pricey... just one young teenager blazer cost $16.50. If not new customer, would not have…read morediscount (one time only). Can't expect the other garments cost!! They would be expensive. This cleaner has same day service, drop-off before 9am and pick up after 3pm. Front staff was friendly though. Will update after pick up! Add'l comment: quick service, got a text saying ready to pick up before noon. Thats the reason I gave 1 more star. The garment looked clean. (It was not dirty though, just wanted to dry clean after a few times wearing.) Just too expensive to dry clean one blazer! Can't imagine how much to clean other garments.

super nice, quick and easy, reasonable prices and great people! i was in and out and ut inly took 2…read moredays to dry clean my dress!

I first came here about 4 years ago to have my wedding dress cleaned, and they did an amazing job…read more I recently came back again, and I'm just as impressed. They worked so fast to fix 3 of my clothing pieces, and everything came out perfect. I'm petite, and they were able to tailor my overalls to fit me like a glove, seriously, they look so good now. They also fixed one of my jackets at the waist, and the fit is now exactly how I wanted it. The quality of the work is incredible. The stitching looks so professional that you can't even tell anything was altered. Jennifer helped us, and she was amazing, super kind and helpful throughout the process. Highly recommend this place!

I was in need of a quick hem on some trousers, and they were able to accommodate- same day service…read moreand they are very good! Price was very reasonable as well. Nice folks and location. Highly recommended.

Very prompt service, reasonable price and the owner was personable. Work is quality also.read more

As someone who's worked in the fashion industry in LA, having your go-to local dry cleaners is…read moreabsolutely crucial. After moving back to the Bay Area I was searching endlessly for competence, then I found Smart Dry Cleaners: Sumi is truly the best. She's kind, efficient, and incredibly skilled with both alterations and delicate pieces. She's transparent with timelines and has never been late, not even once. Sue has tailored and dry cleaned all my trousers, jeans, jackets, and delicate fabrics like tweed, cashmere, and silk. Her pricing is beyond fair, and her attention to detail is unmatched. HIGHLY RECOMMEND. She even revived my sister's wedding dress from 2014 and my cotillion gown from 2012 that had deep stains, discoloration etc and both came out beautifully! Almost brand new again. I cannot emphasize enough, if you are looking for your local dry cleaners for routine pieces, occasions or alterations for an upcoming event, this is the place to go. *If you need something done urgently, I would go at opening and be direct on when needed by if it's for an event*

I believe I've been a loyal customer for more than twenty years. Smart Cleaners provides excellent…read moredry cleaning services. Clothes are returned clean and pressed. Also, several times over the years I have had outfits alternated. No complaints, just praise for Smart Cleaners. The proprietors are kind and lovely people.

They are friendly and quick and efficient. Never habe any trouble or missing clothes here. Its…read morenearby and the prices are competitive.

I had a horrible experience with a pair of ski pants I needed hemmed. Note, the alterations…read morespecialist comes 1x a week--every Tuesday so if you're tight on time, this may not work for you. I came last Tuesday wanting to get my ski pants hemmed as they are too long. I had bought these pants on Amazon for less than $30. The lady looked at my ski pants and told me that it will be $20 because there's 2 layers to hem. If it was a normal pair of pants or jeans, it would be $10. I thought, fair enough, I'll pay $20. On my way home I was thinking, the alterations cost nearly as much as the pant itself and wished I was taller so I didn't always have to get all my pants hemmed. Fast forward to today when I picked them up. The same lady who examined my pants told me that I will have to pay an extra $10 because the alterations specialist spent a lot of time working on my ski pants and broke a few needles. At this point, I was a little irritated. I get that it took longer to do than normal pants but you already charged me DOUBLE for these pants because it had two layers. But to try to pull a fast one after the fact and tack on an additional $10 is not cool. So. Not. Ok. I told the lady, "no, I'm not ok with paying an additional $10 when you already charged more from the onset. If I you want me to pay more, then I don't want the pants" and I proceeded to walk out. I was really ok and ready to leave those pants. In my mind, I was not going to be taken advantage of nor was I willing to pay just as much to hem the pants then to just buy it outright. As I was leaving, she said, "OK, OK, but no more next time!" and gave the pants to me. There's one thing we agree on, there won't be a next time.

They are nothing short of amazing. Kind friend I and take customer service to an next level. They…read moreare an amazing place to have your clothing, dry clean I will be going there and suggested you do the same

Not sure why this place has one star, but I've never had any issues with them…read more They've always had my stuff cleaned right, the prices are reasonable and their customer service is alright. Parking is very tough though.

Not the same place it used to be…read more I came here years ago when they first opened--probably over a decade ago--and they were great back then. Unfortunately, that's no longer the case. I recently dropped off a blazer for two things: 1. Sleeve and collar repairs (to fix broken stitching) 2. Dry cleaning They called me to clarify the alterations and said they could fix the sleeve, but the seamstress "doesn't like to do collar work." That should've been my red flag, but I let them go ahead with the sleeve. When I came to pick it up, I pointed out that the stitching looked awful--completely unprofessional. It was a sloppy hand stitch, and they claimed it was "reinforced." I've included a photo so you can judge for yourself: the left side shows the original factory stitching and the right side is their work. Not even close. I was quoted $18 but charged $15, so I assumed they at least did the dry cleaning and maybe knocked a few bucks off. But when I got it home, it still looked dirty. I called to ask if it had even been cleaned, and that's when they told me the ticket only said alterations. That was never the agreement--I was clear when I dropped it off that I wanted both. In the end, I paid $15 for work that now needs to be redone, and I still need to get it dry cleaned somewhere else. I let them know I'd be writing a review because this was frustrating, disappointing, and just not worth it. It's a shame because they used to be better. I won't be back. _________ Let me clarify a few things in response to Eric's reply: First, price was never the issue. When I dropped off the blazer, I was given an estimate for both the collar and sleeve repair. I was told the collar might not be worth fixing due to cost, and that the seamstress would need to confirm pricing. I never declined the service to "avoid the cost," nor did I say I'd fix it myself--I was waiting for a quote that never came. Second, there was no hole in the armpit area. There were two areas in the collar that needed repair, and loose stitching on the sleeve that needed reinforcing. These were clearly pointed out during drop-off. Third, I didn't ask for a discount. I voiced my concern about the quality of the sleeve repair when I picked it up--it was poorly hand-stitched and clearly not professional. The employee then went to the back, made a phone call, and returned to charge me $15. That price reduction was your team's decision--not mine. I also requested dry cleaning when I dropped the blazer off. That part of my request was ignored. When I called to ask about it, I was told the ticket only said "alterations." So somewhere between drop-off, alterations, and pick-up, there was clearly a breakdown in communication--either between the front desk, the seamstress, or management. And for the record, I didn't "threaten" a bad review. I said I would be writing an honest one, and I did. The photos I posted clearly show that the stitching was not done to a professional standard. That's not an opinion--it's visible. Instead of trying to discredit my experience or twist the facts, I suggest taking this feedback seriously. I was a returning customer from years ago and gave your business a chance. But this visit was disappointing and frustrating. The defensiveness in your response only confirms how little accountability you're willing to take.

I really loved this place and gave over $500 to them in just a year and half of business…read more Unfortunately they damaged a skirt and would not help me find a remedy. They offered me $10 credit which felt like I am not valued here. I love to support local business so this was really disappointing. It was a brand new skirt I brought in and never got the chance to wear it. Up until this point all the work had been excellent and it is close to my home so I am disappointed to have to find another place to go to. I went in with good faith to explore options in restoring trust with the business relationship because I wanted to continue coming here. I didn't ask for a refund. I didn't ask for cash back. I asked for a credit or gift card on my account for some amount. Eric the manager (and maybe owner) said all he could do was $10 because "the skirt is still wearable and the damage is not noticeable." He said if he gave me $50 then he would own the skirt. I took the skirt back in on 1/21 because I noticed the damage on 1/20. The young man behind the counter said a manager would call me. I called on 1/27 to follow up because I had not heard anything. I spoke to the woman who handles the dry cleaning directly and she was very rude. She told me she cleaned it herself and used those pins. She told me I was the only one who ever complained which looking at the reviews is not true. I told her I was just following up because I had not heard anything from them. I asked when the manager would be in so I could go in and speak to them since that was what they said were next steps. I went on 1/30 and had the interaction with Eric. When he returned the skirt to me it was in a pants clip hanger and not safety pinned which I'm not sure why it was not originally handled this way. I was never offered an apology. Instead I was patronized and mocked. Unfortunately throughout this process I felt belittled and disrespected. It felt really bad. I won't be coming here again. Updating this review because the owner replied: there is not a consistent policy because when I went in Eric said "I can do 5 percent" and then said "okay 10 percent". "Okay so what would you like". So there does not seem to be a policy that is consistent with everyone since he was making it up and changing on the spot. Even in their reply on yelp and google no apology or accountability was provided. A $20-$25 credit to someone's account would come out to 1-2 free items to be cleaned. Which for someone like me who spends $75-$225 every time I come here felt reasonable.

Ivy cleaners did a phenomenal job on the two dresses I needed altered! She has a single changing…read moreroom to put dress on and a floor length mirror so she can put the needed pins to ensure length! We agreed upon a day to pick up and it was ready (and wrinkle free!) when I got there. I'd recommend bringing your heels both for drop off and pick up to ensure its correct length. Pricing was pretty fair! She accepts cash and card. What my favorite experience with my interactions with I presume was ivy is how sweet she is! She has very good energy. I'd come back for all my tailoring needs for not just the exceptional work but to support her and her friendliness demeanor.

Make sure to check your garments before you leave at pick up…read more I've brought a couple sets of clothes here for dry cleaning. Got one set back with stains still on the garment but assumed it might just not be removable. Idk figured it was worth giving the benefit of the doubt since the staff seemed nice and capable. I should've been more diligent in checking the clothes the next time before I left but the recent set of clothes I picked up I inspected when I got home and looked untouched, in their original state and then I noticed the tag reading "needs sewing" was still on my dress strapped and unfixed. It wouldn't be that annoying since it really is my own fault but I gave the woman an extra week to fix it after she told me she was unable to do it in the original allotted time. I really should've checked in store before I left so it's mostly on me and they were a nice enough staff, just be careful before you pay. Either way, I paid full price for all of this and it wasn't cheap so I'm annoyed since I'll have to pay for them again to get done somewhere else properly.