I adore the couple who run this shop. They're so sweet and attentive. When I have a lot of items to…read morepickup, the husband always helps me bring them out to my car. Both my partner and I have our uniforms cleaned and pressed here and they turn out perfect every single time. I recently brought in a trench coat that I'd thrifted from Japan, and I did not realize that it had a lose seam and one lose button - they showed me what needed mending and fixed it for me! We'll be loyal customers for the foreseeable future.

The lady stained my pants and refuses to own up to it. I took BRAND NEW pants in to be hemmed and…read morethey RUINED my pants and won't tell me what they got on it so I can even try to wash it out. She offered to dry clean (but not in time for me to wear them on my first day of my new job) but I've never known dry cleaning to get stains out. Ever. And if she thought it would why not just do it before you return them to me? I will be taking them to small claims court. ZERO STARS!!!!!

I am writing this review in response to the owner's way of handling our issue. My wife and I…read morebrought in our comforter to get it dry cleaned. As first-time customers, we decided to trust Green Leaf Cleaners because the owner was very confident and experienced in his work. We disclosed that the comforter required delicate care, as it was made with silk, to which he stated he handles delicate materials all the time. To our surprise, after we had picked up the item and brought it home, we inspected three holes about one inch long on certain areas of the cover where there were "flowers" stitched on, as well as several smaller sized holes. I understand that as a business owner, you must protect yourself by not admitting fault when we brought to your attention that your machines may have caused damage to our item. We could have demanded the current market value of the comforter as compensation, which is $500, but chose not to. Instead of taking accountability, you denied our allegations and instead offered to repair the holes as a "courtesy" because we showed up as first-time customers, as if you were doing us a favor. With our intention of showing you the damage, not only the big holes but also the smaller-sized ones, you portrayed a negative attitude by chuckling and shaking your head when we were pointing out the small holes. With that behavior, we believed that we couldn't entrust you to repair our comforter anymore. We appreciate that in the end you agreed to give us a partial refund of $50. However, you first said that (1) you didn't have cash and (2) you needed to contact the credit card company to issue the refund, as you didn't know how to, therefore asking us to return in a day or two. We asked for it in writing for reassurance. I suppose you didn't like the idea because you ended up handing us $50 in cash. I have respect for what you do as a small business owner, working tirelessly on so many items every day. It's not easy work, and I can tell you take pride in what you do. However, I suggest that you work on your integrity and take personal responsibility, having money-back guaranteed policies for your business, and most importantly evaluating your empathy and customer service. To customers out there: take pictures of your item before you bring it to this business, and be prepared that they will only partially compensate if your item incurs damages.

Last year, I brought my Burberry hoodie to Green Live Cleaners. When I went to pick it up, they…read morecouldn't find it and kept delaying for more than three weeks. When it finally came to discussing compensation, the owner said they would only pay $100-200. This is outrageous, considering the hoodie cost me over $900. Instead of taking responsibility, the owner even threatened to call the police on me, saying I was "disturbing" their business, when all I wanted was a fair solution. Since they refused to resolve it, I filed a Small Claims Court case. Nearly a year later, the judge ruled in my favor and awarded me the compensation I deserved. This whole experience was extremely stressful and unprofessional. If you ever face a similar situation, don't be afraid to stand up for yourself--take it to Small Claims Court and let the law protect your rights. Avoid this place at all costs.

Complete Cleaners is a great dry cleaner. The staff are super friendly, professional, and always…read moremake you feel welcome. My clothes always come back spotless, perfectly pressed, and never with that harsh chemical smell. Turnaround is quick, prices are fair, and they've even helped me out with last-minute requests more than once. It's rare to find a business this reliable and consistent -- definitely recommend!

They are good. But very expensive. 1 suit, 5 blazers, 1 shirt translated to $116. $23 for suit and…read more$17 for jackets. I have to look elsewhere.

I first came here about 4 years ago to have my wedding dress cleaned, and they did an amazing job…read more I recently came back again, and I'm just as impressed. They worked so fast to fix 3 of my clothing pieces, and everything came out perfect. I'm petite, and they were able to tailor my overalls to fit me like a glove, seriously, they look so good now. They also fixed one of my jackets at the waist, and the fit is now exactly how I wanted it. The quality of the work is incredible. The stitching looks so professional that you can't even tell anything was altered. Jennifer helped us, and she was amazing, super kind and helpful throughout the process. Highly recommend this place!

Absolutely I stopped by Complete Cleaners in Union City and was extremely disappointed with the…read morelack of basic customer service. When I first walked in, I expected at least some kind of greeting or acknowledgment, but no one came to the front. I could clearly see and hear two women working in the back, and there was music playing. We even made eye contact several times, so it was obvious they knew I was standing there. Despite that, neither of them came over. I tried saying "hello" multiple times, hoping someone would at least respond, but I was completely ignored. After standing there awkwardly for about five minutes with no acknowledgment whatsoever, I gave up and left. It's hard to believe a business can treat a potential customer like that and expect to keep people coming back. This experience was unprofessional, unwelcoming, and honestly disrespectful. If this is how they treat new customers, I can't imagine trusting them with my clothes or expecting reliable service. Needless to say, I won't be returning, and I would not recommend this place to anyone looking for a cleaner that actually values their customers.

I came in looking to get a bridesmaids dress altered. I got changed in the back, stood on a…read moreplatform in their shop and was able to get measured quickly. They have a pair of 3-4 inch heels to give you an idea of how much you need removed, but you should bring your own shoes if you have them ready. Needed about 3 inches off the bottom since it was too long and costed $50. A little higher than what I expected but the results are great, very clean stitching, can barely tell it was altered in the first place. It was ready in a couple of weeks. Thank you!

I've never done dry cleaning before so to do this in a city where I just moved to and not my…read morehometown. I didn't know where to look. (Also you do not need to bring the hangers with them, they end up giving you some sturdy ones at pick up) After a bunch of research this was the closest I could find that I felt was right and sometimes you gotta trust your gut. I took my suit and blazer in for a clean on a Tuesday and was quoted to come back on Friday. Luckily I didn't need it right away but that should give y'all an idea of how long it could take. The kind man helped me and made it seamless and easy. Picked up my stuff Friday afternoon and it was a lady this time who was soft spoken and also helped me with my questions such as alternations as I need to do that at a later time. Overall I'd come back again and hopefully get my suit altered too to see how their quality is

As someone who's worked in the fashion industry in LA, having your go-to local dry cleaners is…read moreabsolutely crucial. After moving back to the Bay Area I was searching endlessly for competence, then I found Smart Dry Cleaners: Sumi is truly the best. She's kind, efficient, and incredibly skilled with both alterations and delicate pieces. She's transparent with timelines and has never been late, not even once. Sue has tailored and dry cleaned all my trousers, jeans, jackets, and delicate fabrics like tweed, cashmere, and silk. Her pricing is beyond fair, and her attention to detail is unmatched. HIGHLY RECOMMEND. She even revived my sister's wedding dress from 2014 and my cotillion gown from 2012 that had deep stains, discoloration etc and both came out beautifully! Almost brand new again. I cannot emphasize enough, if you are looking for your local dry cleaners for routine pieces, occasions or alterations for an upcoming event, this is the place to go. *If you need something done urgently, I would go at opening and be direct on when needed by if it's for an event*

I believe I've been a loyal customer for more than twenty years. Smart Cleaners provides excellent…read moredry cleaning services. Clothes are returned clean and pressed. Also, several times over the years I have had outfits alternated. No complaints, just praise for Smart Cleaners. The proprietors are kind and lovely people.

They are friendly and quick and efficient. Never habe any trouble or missing clothes here. Its…read morenearby and the prices are competitive.

I had a horrible experience with a pair of ski pants I needed hemmed. Note, the alterations…read morespecialist comes 1x a week--every Tuesday so if you're tight on time, this may not work for you. I came last Tuesday wanting to get my ski pants hemmed as they are too long. I had bought these pants on Amazon for less than $30. The lady looked at my ski pants and told me that it will be $20 because there's 2 layers to hem. If it was a normal pair of pants or jeans, it would be $10. I thought, fair enough, I'll pay $20. On my way home I was thinking, the alterations cost nearly as much as the pant itself and wished I was taller so I didn't always have to get all my pants hemmed. Fast forward to today when I picked them up. The same lady who examined my pants told me that I will have to pay an extra $10 because the alterations specialist spent a lot of time working on my ski pants and broke a few needles. At this point, I was a little irritated. I get that it took longer to do than normal pants but you already charged me DOUBLE for these pants because it had two layers. But to try to pull a fast one after the fact and tack on an additional $10 is not cool. So. Not. Ok. I told the lady, "no, I'm not ok with paying an additional $10 when you already charged more from the onset. If I you want me to pay more, then I don't want the pants" and I proceeded to walk out. I was really ok and ready to leave those pants. In my mind, I was not going to be taken advantage of nor was I willing to pay just as much to hem the pants then to just buy it outright. As I was leaving, she said, "OK, OK, but no more next time!" and gave the pants to me. There's one thing we agree on, there won't be a next time.

Clean, well-functioning machines. Ample parking. Change machine works fine. Time to re-stock some…read moredetergent; otherwise a-ok.

They are nothing short of amazing. Kind friend I and take customer service to an next level. They…read moreare an amazing place to have your clothing, dry clean I will be going there and suggested you do the same

just wanted to say thank you! I had a pair of jeans done with an original hem, and they turned out…read moreabsolutely amazing. The quality of the work was perfect, and I couldn't be happier with how they came out. My mother-in-law picked them up for me, and she couldn't stop talking about the young gentleman behind the counter. She said he was incredibly polite, attentive, and genuinely kind. His professionalism and friendly attitude really made her day. Great craftsmanship and outstanding customer service are hard to find these days. Thank you so much for having such wonderful employees!

I had an extremely disappointing and stressful experience here, and I will not be returning…read more I purchased a suit from Men's Wearhouse for a wedding I was attending on Saturday and needed the pants hemmed. Before bringing them in, I specifically called and asked if I could drop them off Monday and have them ready by Friday because I needed them for the wedding the following day. I was told that would not be a problem. I dropped the suit pants off Monday around 5 PM and even brought a pair of my already-tailored slacks for them to use as a reference for the exact length I wanted. I again confirmed that BOTH pairs would be ready Friday. When I arrived Friday around 5 PM to pick them up, they could not find either pair of pants. I was then told their alterations are actually sent to another location. I spoke with Adrian, who told me he could not locate my pants and thought they might be at the alteration shop on Mission Blvd., but couldn't confirm because the owner wasn't answering. I ended up driving to that shop MYSELF, where the owner confirmed she did not have them. At this point, it was Friday evening, the wedding was the NEXT DAY, and nobody could tell me where either pair of my pants was. One pair belonged to a brand-new suit, and the other was my own tailored pair that I had only brought in as a reference. I was now left scrambling at the last minute to find an entirely new suit. Thankfully, I managed to find another store that had a suit in my size, and they recommended a tailor who was able to alter it for me in about 20 minutes. I was incredibly fortunate, but I never should have been put in that situation in the first place. Afterward, I texted Adrian a copy of my receipt showing exactly how much I had to spend on a replacement suit because they lost my pants. I told him that if he wanted to make the situation right, he could reimburse me for the replacement suit--not even including what I had to pay for the emergency tailoring. He never reimbursed me. Worse, I received no response at all. I was simply ignored. That is what ultimately made this experience unacceptable to me. Mistakes can happen, but losing TWO pairs of a customer's pants immediately before an important event and then ignoring the customer after they had to spend their own money fixing their mistake shows a complete lack of accountability. I had used this dry cleaner before and had positive experiences with the previous owner, which is why I trusted them. Had I known the business was under new ownership, I would have taken my suit to the cleaner I normally use in Newark. Lesson learned. I should have listened to my gut. Between losing both pairs of my pants, the panic of having no suit the night before a wedding, the unexpected expense of buying and tailoring another suit, and then being ignored afterward, I will never bring my clothes here again.

Great job cleaning my 7 dress shirts! Please check them out if you're in Milpitas! Staff and price…read morewere very reasonable.

Make sure to check your garments before you leave at pick up…read more I've brought a couple sets of clothes here for dry cleaning. Got one set back with stains still on the garment but assumed it might just not be removable. Idk figured it was worth giving the benefit of the doubt since the staff seemed nice and capable. I should've been more diligent in checking the clothes the next time before I left but the recent set of clothes I picked up I inspected when I got home and looked untouched, in their original state and then I noticed the tag reading "needs sewing" was still on my dress strapped and unfixed. It wouldn't be that annoying since it really is my own fault but I gave the woman an extra week to fix it after she told me she was unable to do it in the original allotted time. I really should've checked in store before I left so it's mostly on me and they were a nice enough staff, just be careful before you pay. Either way, I paid full price for all of this and it wasn't cheap so I'm annoyed since I'll have to pay for them again to get done somewhere else properly.