I have had a great experience with this company obtaining packing materials. Robert has been most…read morehelpful in obtaining what I need and doing so on time and at a very fair price. He is very, very pleasant to work with, and I will continue to use his services in the future.

Oh man, this company TOTALLY saved our butts! We were packing up a bunch of vintage synths and…read morestaples canceled our bubble wrap order- Found this place on google and they saved the day. Great prices, easy to communicate with (Robert is the best), and they did same day local delivery to us in the middle of this pandemic! We liked them so much that we ordered again for more packing peanuts. We would definitely 100% recommend to anyone looking for supplies.

10/10 experience! This was my first time renting a unit and this was a great first place to do…read morethat! My experience was smooth and the employees were super helpful and friendly! If you ever need a smooth process to finding a storage unit, this is the place to go!

Service is incredible, Adrian Smith was very accommodating and welcoming! Ask for Adrian and you'll…read moreget a nice person who gets the job done. Quick and efficient.

My comment was deleted for some reason, so I am posting again. Service here is bad, the customer…read moreservice is terribly rude and amateurish. The young guy who "opens" in the morning is always late, has very poor communication skills and is rude to customers, including myself; barely has a clue on how to put a whole sentence together or greet people, and always says "huh"? instead of "excuse me". Some basic course in etiquette and customer service might do this business a whole lot of good, and it wouldn't be a bad idea to open during the posted business hours instead of 15-20 or 30 minutes later, which has happened on three occasions now. Will no longer use

Very friendly environment. Attendants are very helpful I…read morehighly recommend this venue for service

Mayra was a absolutely amazing, UHaul totally messed up my order and I was left without a unit…read more Mayra talked me of to the ledge, called to check on my reservation and reconfirm and was so sweet to help me find the best unit and promotion to help me out as I'm going through divorce.

Pricing is great, moving things in and out was always simple. Happy customer for nearly two years,…read moreonly moving out because I don't need the unit anymore. Always felt secure and there were never any issues. Employees were always nice.

Requested a simple quote on palletizing a wood working tool. Sent 3 emails and spoke to someone…read morerequesting a quote. They never responded by email or by phone. Don't waste their time or yours get someone who at least responds to you.

Awesome group of people to work with. They packaged up my materials to be shipped to australia in…read morea prompt timeframe and pricing was great. Very helpful and answered all my questions!

I can't say enough good things about this storage facility! It's me it's clean. It's…read moreair-conditioned so in the hot days you're ready in an ugly situation but at least this way you don't have to sweat while you're doing it! All of the people that work there are so pleasant so helpful. Shoot, even the bathroom is amazing at the facility along with their little candies that they have available for you I've suffered a traumatic brain injury in the past so businesses that can help me remember things or at least be kind when I have forgotten mean a lot to me. Recently my truck was broken into while I was in Mexico and my purse along with all of my credit cards in my bank card were stolen. This made it impossible for me to pay my storage bill when it came due. I had been on auto pay, but once the cards were killed, that was no longer relevant. Andre went way out of his way to call and remind me that the bill was due, he even let me know how many days I had to work with before a late charge would be assessed once I realize that I wasn't going to be able to use my bank card in time he immediately sent me a form which was super easy to fill out online, allowing my bank account to be linked to my auto pay, and the funds were immediately available so that my items in storage were safe and sound Andre followed up with me to make sure that I had it done if I needed any help he was there for me and just overall compassionate and understanding! That's so hard to find nowadays I highly recommend this facility on every level. It's fantastic. Signed a happy customer

Went here because of the promotion for 2 months at 1/2 off. Great deal. When we went to the storage…read morefacility it was easy to Get in and out of our storage room, we also thought it was super clean as well. It's a great place to store stuff. Worth it.

So much of my mail gets stolen in Bressi Ranch, so I ended up getting a post office box at this…read morebusiness about two years ago. They have been amazing. The customer service is exceptional. They always remember who I am and bring me my mail quickly. They've gone above and beyond to help me solve the mail theft problem. Not a single stolen piece of mail since I had everything delivered here. Highly recommend.

Staff is always helpful and friendly; I drop off items weekly for business and have not had any…read moretroubles. The location is extremely convenient, which is a huge plus!

Every time I come into the store I am greeted with a smile! This is my favorite UPS store because…read morethey are super efficient and fast, I HIGHLY recommend! And huge shoutout to Edwin & Dre for always helping me out with my returns and making sure my experience at the store goes well! Will be recommending this store to all of my Carlsbad neighbors.

$10+ to print 11 regular pages. They couldn't do a poster, they could not cut in half, they…read morecouldn't convert and png to a pdf. Unhelpful staff.

I had couple of returns and chose this location as the drop off point because it's closest to me…read more The staff are welcoming, professional and very helpful. They have different services at this location which makes it easy to do much in one place.

Without a doubt this UPS has the WORST customer service. They love to tell you what they cannot do…read more Everyone seems miserable at their jobs. I typically go to the UPS Store in Encinitas (shout out) they are beyond accommodating & helpful. Twin Oaks UPS hassles you about everything. Today the guy wouldn't let me leave my USPS package (small package) bc 'we're pretty full' that's after I paid $3 for a printout of the label. Sometimes if I'm in SM I will reluctantly go in but NEVER AGAIN. Absolutely terrible customer service and attitude.

Does the DMV run this place?…read more Seriously, the worst attitude of employees.... Not sure if they aren't being paid enough or what, but very clear that the owner is not hands on. First- always short staffed. Second- sat there and watched the one kid working the week before Christmas. Only 1 person. Line was 6 people deep. He would help one person than would leave and go out back.... Took 30 mins to serve 4 people. Every customer was laughing After I left, I was curious, so drove around back... Vaping Jeff Spicoli for "UPS Employee of the Quarter " IYKYK

I normally don't leave reviews, but on Saturday, December 6th, the service at the San Marcos UPS…read moreStore was unacceptable. I was helped by a staff member named Noah, who was extremely rude and unprofessional. He was yawning in our faces, purposely taking his time, and even killing gnats with his bare hands while helping us--without washing his hands afterward. The entire interaction was slow, uncomfortable, and showed zero customer service. What makes this worse is that the young man working with him on Saturday overheard what was happening and defended Noah by saying he was "just having a bad day." After reading the reviews, it's clear this isn't a one-time situation--he seems to have a "bad day" every day. In the days after this incident, I went to two other places and mentioned my experience, and both had already heard about the issues at this UPS Store. If customers are leaving bad reviews and other businesses in the area are hearing about the poor service, why hasn't the manager or owner stepped in to fix this? A couple of days before my visit, I also called the store about notary services. The girl who answered the phone picked up like it was a personal call and then hung up on me--I had to call back. This location desperately needs better management and attention, because at this point the customer service problems are well-known and ongoing.