More than a few hem's have been coming undone. For year's…read morethe quality exceeded but lately it has gone down a bit. Customer service is still great and fast but only one lady to carry the work load of helping all customers

I work for a new startup company that serves the medical field. We've been wearing fairly generic…read moreuniforms so far, but the boss had logo patches made and wanted to see if we could get them sewn on before a client presentation. I have had several pairs of pants hemmed here, and stopped by with my uniform and the patches. It was late in the afternoon, but they were able to get three patches sewn on for me before they closed for the evening. They did a great job and helped me look more professional for our presentation the next day.

3.5/5 Quality: They hemmed a pair of technical hiking pants…read morefor me and the pants are holding up well after 2 washes. However, they rushed my hem and there was remaining thread that were on my pants when I came home to wash them. I had to personally pull out the remaining thread from the original stitch. Service: They answered all the questions I had, very nice individuals who brought insightful advice and clear cost that you paid upfront. You can try on the product before hem and after hem in front of mirrors that have multiple perspectives. I brought in my pants on Friday and was given a timeframe of the following Friday. When I arrived earlier by 20-30 minutes of my timeframe, they did not work on my pants yet. I saw them working on my pants in the back and I ended up waiting 20 minutes past my allotted pick up time for my hemmed pants. Value: I waited a week for pants to be hemmed. I was surprised that my pants were given a 1-week timeline to be on the rack when they were hemmed on the same day less than 30-40 minutes and returned with rushed threading. However, I liked the clear pricing that customers received and it was at a reasonable price. Skillset: They seem very experienced in their work and are professional. If you're looking for a technical hem, I would come here with the understanding that they are skillful in their work, however you may not receive your product on time and it may be rushed.

Quality: I went here on Saturday to get a pair of slacks cut and hemmed. They were ready by the…read morefollowing Wednesday at 12 PM, and when I went to go pick them up, they were beautifully hemmed and the store associate asked me to go try them on. When going and picking them up, you'll need the ticket they gave you, or they can find your clothing based on the phone number you gave. Service: The service is so good! All the store associates are so kind and welcome you! Location: The store is a little difficult to locate, so come to the side of the complex with the front of the stores, and look for a small sign above that says "Better Fit Alterations". They open around 8:30-9 AM on weekdays.

I'm so glad we found this place. I've always struggled finding pants that fit me loose in the…read morethigh, and slim at the waist. Found a pair of nice trousers on clearance, but the waist needed to be taken in. Frank charged me $36 for two trousers to have the waist taken in, great deal! I'm so happy with them! Dropped them off on a Saturday afternoon, had them Monday at 5p. The quickest turnaround. Thank you so much! Will be back!

Small place but very reliable. The turnaround time is great and the pricing is even better. Had a…read moreformal dress hemmed up in three days and they rocked it.

I honestly can't say enough great things about Key Cleaners. I was in a bit of a pinch with a big…read moreevent on Monday and picked up four pairs of dress pants from my tailor on Friday. Most dry cleaners in the area were closed over the weekend, but Key Cleaners came through. They answered my call right away and told me they could have everything ready by the next day. I dropped the pants off late Friday, and they initially quoted me 3:30 PM for pickup on Saturday but when I arrived, everything was already done by 1 PM. The owner, Sam, was incredibly friendly. We joked around, had a great conversation, and it honestly felt like more than just a transaction. That kind of service is rare. Great pricing, fast turnaround, and genuinely excellent customer service. I'll definitely be coming back and supporting this business. 10/10 look no further.

First-time visit and very disappointed. I went to this…read morebusiness for the first time and was shocked to see the owner willingly giving a $10 discount to a woman who came in dressed very provocatively. At the same time, I received no discount despite spending well over $100, and the service was noticeably poor. For a place with such high Yelp ratings and "family business," this was extremely disappointing. Definitely not returning.

Robert, If you…read moreactually read our review, you would know that we were never offended by you doing your job or by your recommendation to wait until the proper shoes arrived before hemming the pants. What we were offended by were your rude remarks, condescending attitude, and unprofessional conduct throughout the appointment. Comments questioning whether my fiance had ever worn dress pants before, dismissing her opinion entirely, and aggressively telling me to take the pants off because you were "not doing the hem if she's that particular" were unnecessary and inappropriate. Your response only reinforces our original concern because instead of addressing your behavior, you chose to misrepresent what happened and suggest we were upset that you were simply doing your job. As customers preparing for our wedding, we expected professionalism and respect. We ultimately decided to take our tuxedo elsewhere and were treated with far more courtesy and professionalism. We stand by our review and will be sharing our experience with SuitSupply so they are aware of how their customers are being treated by a recommended alterations provider.

Robert's Alteration is only a walk down the street from where I live so it's extremely convenient…read morefor me. I will say their service is overpriced. I had 2 pairs of pants from Uniqlo get work done here and cost me $154. I had the hem length and waistband taken in. And it cost me more than the purchase of both pants! I don't think I'll be able to afford these services again unfortunately, as I do need frequent alterations. His team does a really great job though. I use to work at a made to measure tailoring shop myself and Robert's team is very skilled, knowledgeable and extremely professional.

Truly a hidden gem! Sandy was incredibly helpful & informative, taking the time to explain what…read morewould work best for my suit. When I received it, the fit was amazing. The craftsmanship is outstanding, & the price was very reasonable for the quality. This will definitely become one of my go-to places for tailoring.

Great customer service, amazing staff. Overall very happy! Got my husband suit clean, and my…read morewedding dress too.

Best Taylor in OC. The guy does really good work. I've taken several suits to him and he's done an…read moreexcellent job. Highly recommended

Reasonable pricing and fiancé's tuxedo was altered perfectly. He can do things same day too if…read moreneeded.

I had an amazing experience here at Hem Up. I'm attending a…read morewedding at the end of May and needed my dress hemmed plus a couple other things. Tina was very sweet and knowledgeable when she was pinning up my dress. She gave me her opinion on what she thought looked best but also let me make the final decision on what I liked. I will be back if I need anything else altered.

I was referred to Hem Up by a friend and have been coming back to Tina for all of my alterations…read more She is such a sweet lady and takes so much pride in her work. The most beneficial thing about coming here is that she also provides suggestions. Like the first time I came here I wanted to crop an oversized button up, she did recommend cropping the sleeves as well, which I can't guarantee other places would let me know about that. All my friends have been going to her and I can't recommend her enough! Her pricing is extremely fair for the quality they deliver and pretty fast turn around time. It's best to call or text her before coming in because I think it's appointment preferred.