Robert, If you actually read our review, you would know that we were never offended by you doing your job or by your recommendation to wait until the proper shoes arrived before hemming the pants. What we were offended by were your rude remarks, condescending attitude, and unprofessional conduct throughout the appointment. Comments questioning whether my fiance had ever worn dress pants before, dismissing her opinion entirely, and aggressively telling me to take the pants off because you were "not doing the hem if she's that particular" were unnecessary and inappropriate. Your response only reinforces our original concern because instead of addressing your behavior, you chose to misrepresent what happened and suggest we were upset that you were simply doing your job. As customers preparing for our wedding, we expected professionalism and respect. We ultimately decided to take our tuxedo elsewhere and were treated with far more courtesy and professionalism. We stand by our review and will be sharing our experience with SuitSupply so they are aware of how their customers are being treated by a recommended alterations provider. read more

Robert's Alteration is only a walk down the street from where I live so it's extremely convenient for me. I will say their service is overpriced. I had 2 pairs of pants from Uniqlo get work done here and cost me $154. I had the hem length and waistband taken in. And it cost me more than the purchase of both pants! I don't think I'll be able to afford these services again unfortunately, as I do need frequent alterations. His team does a really great job though. I use to work at a made to measure tailoring shop myself and Robert's team is very skilled, knowledgeable and extremely professional. read more

Robert's Alterations - Getting pants hemmed - Sewing & Alterations Near Me - Santa Ana, California

Robert wasn't able to help, but he was so kind as to refer me to someone else with the expertise I was in search of. I appreciate his attentiveness, time and the referral he provided me with. read more

Robert is amazing. He has fixed several dresses for me and altered on of my wedding gowns to perfection. I recommend this business to anyone that is looking for good quality and talented tailor. read more

I brought in a State & Liberty suit to Robert's Alterations for a wedding--anyone who knows this brand knows the material can be tricky to tailor. Robert absolutely nailed it. The fit was flawless, and he handled the performance fabric like a pro. I was a groomsman and felt confident and sharp all day thanks to his work. Quick turnaround, fair pricing, and expert-level tailoring. Highly recommend if you want precision and professionalism. read more

Robert's Alterations - Sewing & Alterations Near Me - Santa Ana, California

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Robert lies about his abilities and when he delivers your chopped up suit he'll gaslight you by telling you not to believe your lying eyes. He tried telling other yelp users that i lost weight (I did not. I'm fit, keep a steady weight and returned one week after taking measurements) and that's why it didn't look right. After pointing this out he feigns indignation and kicks me out. He chopped up my suit jacket so bad I left it and the pants on the floor at his feet. Jacket looked so bad we didn't even get into how bad the pants came out. Pockets flairing out indicating weight gain(didn't gain weight) and pant legs too short indicating vertical growth (I'm 40 yrs old). Do yourself a favor and go somewhere else. He talks a big game but is full of shit and lies like a boy. read more

Quick service time and got my suit altered quickly by the next day on short notice! I'm definitely coming here again!

Robert has been assisting me with several costume alterations since October of 2024, and the quality of the alterations is always great. He consistently delivers what I ask him to do for me, and he has a fast turnaround time for my orders. I highly recommend Robert and his staff. They're a friendly group of professionals who understand customer service. read more

The guy is so rude he kicked us out on the day of the wedding because we came back to fix the job he did and he claims that his job is not wrong. When I bought my suit it used to fit me fine but now it doesn't even fit me. All I wanted is a little off the pants and on the jacket shoulders. The service is 0/10 we had an appointment and we're waiting for 45 min and the guys didn't even apologize and he seems really old I just don't want to see this on the day of the wedding it's a nightmare so now he made me go purchase another suit because he didn't want to fix it or refund me my money don't go to this place unless you want to ruin your occasion very disappointed. And now he just commented that I never been there but here is a proof of him taking sizes and he still did a horrible job don't call clients liars so you hide your bad job read more

Robert's Alterations - I had to post this photo because he called me a lair That I never been there here is the proof very bad job - Sewing & Alterations Near Me - Santa Ana, California

Robert did an incredible job with my dress! The entire process was super quick and easy, and he was so detailed and professional throughout. I know the dress wasn't the easiest to work with, but it turned out absolutely perfect and fits like a glove. Highly recommend--I'll definitely be coming back for any future alterations. Super affordable for what was done too. read more

I needed some pants taken in in the leg area and the crotch area was super baggy. I honestly wouldn't even think that this could be possible, since I rarely go and get things altered. If I do, it's only a to shorten the length of my pants since I am a shorty. Robert's alterations were able to take an extremely wide leg pant and saggy crotch and make it a perfect fit for me. Now I am currently looking through my closet to see if I need to custom tailor more jeans/pants :P Thank you Team! Definitely appreciate the great service. Cheers to my first review of 2023! Happy New Year! read more

absolutely do NOT come here. i wanted to try this place based on their quick service and positive reviews since i needed an alteration for my wedding dress. i came in today to pick up my dress and was disappointed to find that my dress was now too big. there was lots of extra fabric and a hole in the lace was not fixed when i received it. i pointed those things out and one of their seamstress's said she would try and "fix it". she pinned where the alterations needed to go and when i took it off i notice there was blood stains on my dress. she said she hurt her finger and that's why there was blood on it. she didn't offer to get it out and instead told me to get it dry cleaned. her attempt at fixing the hole in the lace was horrendous and ended up sewing the top and bottom layers together. she still rang me up as full price and told me to speak with her manager the following day if i had a problem with what she was charging. $160 later and now i have a butchered, blood stained wedding dress... read more

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****I am a fan!**** I got lucky and found an amazing suit and a portion of the cost at Off Saks. I know myself and figured I needed to get it tailored ASAP or never would and it would sit around. Saks doesn't tailor which Sucks about Saks. However, they provided me with Robert's as a referral and the referral came with a decent discount. It was easy to schedule. Measurements were also easy and quick. I was treated nicely and the whole experience of getting something tailored was not too bad. I usually hate going to the tailor. Alterations and tailoring were done fairly quickly and they worked with my schedule. The day I picked up the suit, it was ready! I mean it was ready and fit perfectly. If you are like me, then you really hate going to gas stations and the tailor. Well, Robert made it easy peasy and the entire experience was AOK for me. I would totally come here again. read more

Amazing spot. You can tell the owner, Robert, has a lot of experience and takes pride in doing a good job for a fair price. I came in with dress that another tailor had already worked on and messed up. He was super understanding, listened to my needs and explained the options I had before making any other changes. I got my dress back and it was perfect, my sister and my husband both took pieces there after. I won't be going anywhere else. read more

Robert made it right, reached out to me and had all the suits redone again. He acknowledged the error and apologized. Now I have four suits that fit like they should. Thanks. read more

Robert's Alterations - My suit sleeve lol - Sewing & Alterations Near Me - Santa Ana, California

The work is ok but the prices are outrageously high. My bad I should have asked more questions but it was a simple altercation. The owner was not helpful with my unhappiness. I did easily find another place that cost less and does good work. read more

Robert did such an amazing job on my wedding dress and my husbands suit and the best man's suit and my little nephews suits, he was very understanding of my needs, the dress shop ordered my dress way too big and I was so sad when I first tried it on, but Robert worked his magic and made my dress fit perfect! My wedding photos would not have been as amazing without Robert! He was also very good with my nephews who have never had a suit fitted before, Robert was great with the kids! Thank you so much for making my big day extra special read more

Robert's Alterations - My husband and I on our wedding day! - Sewing & Alterations Near Me - Santa Ana, California

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Robert is the best! I had a great experience with Robert. I was looking for someone to cut off of a few inches of a gown I had just bought. I reached out to several places in the area for a quote and Robert was the best! He was very responsive via phone AND yelp! He was also extremely accommodating as he let me come past business hours. Additionally, the work he did on my gown was great! His prices are also some of the most reasonable prices in the area. We initially spoke over yelp and he gave me a quote. Due to a miscommunication the quote was actually off a bit, but Robert was so nice that he honored my quote! Such great customer service! I highly recommend Robert's Alterations! read more

Robert's Alterations - Before and After | you can see how long the dress is (left) and it was just perfectly above the ground (right) - Sewing & Alterations Near Me - Santa Ana, California

Loved my experience ! I needed to cut the length on my dress, Robert made it a quick and easy process. I dropped off my dress at about 12:30 and was scheduled to be ready by 3pm. Service was amazing, thank you so much Robert I will definitely be coming back for all my future alterations!! read more

I am so glad to have a new alterations place right next-door! I stopped by last minute and they were able to help me out with a couple fixes before my vacation. Great quality work, super friendly, five out of five; would definitely recommend!! This will definitely be my new go to alterations location. read more

I cannot stress enough to stay away. I had a pair of dress pants for my wedding that I needed altering. I had them mark them up two weeks prior to today. I went in two separate times for corrective alterations. The third time today they were still wrong- I asked what the deal was as one of my legs was skin tight and the other was how it should've been. Robert gave me attitude and said "you came in here at 5 pm and you're expecting me to fix it?" I came in at 4:30 and he had to re alter it, for a fourth time. It was still wrong. He told me that my "leg must have gotten bigger" - he did admit he took way too much out. His business practices are awful, and I leave in two days for my wedding. To add insult to injury, the girl in front of me had a bunch of items missing from her pickup order. If you like any of your clothes, don't go here. read more

I prefer not to give negative reviews but I would avoid this store. The estimate process is not transparent. Then you get the prices and it's like WHOA. He's not easy to talk to. We were able to pull 3 of the 4 items and a tailor in newport did the jobs expertly for 40% less. The 1 item - a men's dress shirt - was already tailored by Roberts team and after Roberts 20% coupon discount, the dress shirt (sleeve and collar adjust) tailoring job cost $150. About 2x cost of shirt. read more

LOVE LOVE LOVE this place. I have had two gowns repaired and alternated here and they were flawless. The staff is friendly and the prices are unbeatable. read more

I made a miscalculation in my measurements and requested an extra half inch off. Upon pick up, the man Robert was upset when I asked if I could try my pants on again and told me to go somewhere else; that if they didn't fit anymore that they would not make any more alterations. Passive aggressive and attitude in his expression towards me and treated me as if I wasn't going to pay extra for the extra alteration. Poor customer service read more

Fast service. Good Pricing. Friendly staff. Close to south coast plaza so easy to go to after shopping.

Just called to inquire about a few items and to get some pricing before I was even able to finish my sentence I was interrupted with a very rude tone. After he allowed me silence to continue with more information, he quoted a price to which I said "ok..." and was in the middle of asking if I needed an appointment, when he decided to hang up the phone... Thankfully I called first read more

For many years, I have tried to ignore the owner's rudeness, because they are good at what they do. At this point, however, he probably should just go ahead and retire because being older does not give you the right to be cantankerous, combative and rude to customers and potential customers. Update: Reduced to one star. Why did you delete your first response where you acknowledged that you sometimes come across as rude and rewrite this one? I have a screenshot of it if anyone wants to see because now you are being disingenuous. read more

This was the worst experience(((( Do not bring your suit for alternation! Do not order a bespoke spoke suit from him either! I brought a $5500 Brioni suit for alteration and it didn't work as you'd expected. In addition, I ordered working buttonholes. They lost Extra Button, a Gimp, Silk threat on a spindle that was enough to sew the buttons. The buttons and holes were sewn with a cheap synthetic-like threat. On top of that, buttons were sewn crosswise as children might do. I ask Robert personally, where is the gimp and extra button but he doesn't know what the gimp is. So I didn't want to explain to a tailor what it was. Obviously, you cannot expect good service if someone doesn't have the expertise for that. There was also Isaia shirt that altered poorly with uneven sleeve length. It's just a joke((( Buttons were re-sewn and the shirt sleeves were redone as well. Disappointed! read more

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We are so happy with the quality of the work that was done. We needed curtains for a 13 foot opening and pretty much everyone told us it couldn't be done unless the curtains met in the middle. We wanted a pool from just one side which made it slightly more difficult. We took 240 inch long curtains that were 108 inches high and had them sewn together and then re-cut for a 13 foot space and a 5 foot space to make use of the full 240 inches. They got the curtains done in just a few days and we love working with them on our projects. read more

Robert's Alterations - Sewing & Alterations Near Me - Santa Ana, California

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I received the absolute worst service here. My mom came with me and said we should try this place out. Robert LOOKS like a nice and decent man, but he is far from it. I took some work pants here and asked him if he had any experience with the type of hem I needed done and he said yes. I went back to pick them up and they were a disaster. He stated I could come to pick them up the next day and they would be ready. To my surprise they were ready. I wore them to work the next day and the whole seam was falling apart while I was wearing them at work. I could not believe it. The next day I went with my mom to pick up some dry cleaning I had left and to mention to him what happened. My mom and I were very upset and wanted to let him know that this was third time we were back for this specific pants in one week. What happened next was shocking. He had the audacity to put his hand in my mom's face. He then went on to ask me if I wanted him to fix them. My mom said another few words and again he put his hand in my mom's face to shut her up and said, "I am not talking to you. I am talking to her." I said "No, I just want to pick up my dry cleaning." Robert came back with my dry cleaning and said, "Here is your dry cleaning, you can go somewhere else." My mom and I left in disbelief that someone who has his own business could have such HORRIBLE customer service and could be so DISRESPECTFUL. I have to say that my mother and I were in complete shock for days. I felt horrible for my mom that Robert was so rude to her. Do yourself a favor and do not come here!! read more

Great service,had a difficult alteration and he offered a great solution. Was done quickly and loved how it came out!

Robert did a fantastic job re-hemming and tapering my khakis. More importantly he altered an off-the-rack suit I bought and tailored the fit perfectly. PHOTO - Jacket shown with chinos I also had altered. Didn't take a pic of the full-suit read more

Robert's Alterations - Off the rack jacket tailored perfectly to my dimensions. Chinos also slightly tapered and hemmed - Sewing & Alterations Near Me - Santa Ana, California

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I am so grateful I have found Robert's Alterations. I would trust him with any of my dry cleaning or altering needs. He knows exactly where my clothes should be altered to make me look my best! I just let him tell me where my garment should be taken in that's how much trust I have in him. read more

Glad it is not just me Two other reviews complain that their stuff wasn't ready when promised They lack Customer service Don't have your things ready or lose it Beware read more

I just walked out of the store completely shaken up after the owner screamed at me and called me an idiot and I asked if understood English. Terrible customer service to say the least and would not recommend this business. The repair to my jacket sleeve was originally quoted and $10. Due to confusion, he had to re-do the work and charged me $25 without consulting me first and asking if it was okay. read more

Needed a new suit tailored for a wedding, Robert and his team had everything ready to go in 3 days. Quick turn around, reasonable pricing, and excellent quality track record. What more could you want? read more

They did a good job on altering my pants waist. However , they need to get organized, When I arrived they had misplaced one of my pair of pants.When they finally found it, they realized that it has not been fixed. I had to come back later. Again the worked done was good, but customer service needs to improve. read more

Robert altered a bridesmaid dress for my sisters wedding. Shortened it and took in the straps. He was affordable and efficient. Highly recommend. read more

Been going to Robert for years. He's a true master of his craft. He can try any garment into a perfectly fitting piece of wardrobe. Prices are fair and work is done quickly. read more

Robert has been taking care of my needs for a while now and all I can say is that he and his team do a fantastic job. Always high quality at a reasonable price and always on time. Great work. read more