The plaster and tile needed to be replaced within my in-ground pool and spa combo. As an automatic,…read moreI turned to Yelp to seek project bids and read reviews. I was quite impressed with the Yelp reviews of Melo's Pools. I sent a quote request via Yelp and had a response within 10 minutes! Appointment was set for five days later. Albert and Pablo arrived to my home on time. They measured, took pictures and assessed the pool along with the pool pump system. We discussed ideas, timelines, finance options and they left me with a book that contained sample ideas. The following week I met both of them at their showroom to look at the actual tiles and find a match for the pebble. Albert and Pablo were great at making suggestions and giving me space without any pressures of making a decision, signing a contract, etc. A couple weeks later I signed contract and a demo date was set. The crew was on time the first day, and that stayed true until end of project. To no surprise there was a leak detected after opening up the plaster. Mauricio, the project manager, brought it to my attention immediately. He showed me the issue, explained what needed to be done, had a plan ready to go and with my sign off they had the issue fixed expeditiously and the project was kept on track. As a matter of fact, the project was completed a week earlier! Even my neighbors commented how quickly they worked and how great the pool turned out. From Day 1 to the end, the entire crew was respectful. Mauricio kept me updated on the progress of the project. Even after the project, Pablo and Mauricio came back (each separately) to ensure all was good. As I explained to them both, the tile is even more beautiful in the daylight and the colored grout was a perfect match! Worth every penny. Customer service is above and beyond at Melo's. Working with Melo's was effortless. Thanks to Melo's, I love my pool again. Thank you, Albert, Pablo, Mauricio, Art and crew!

My husband and I recently decided to remodel our pool, which was 12 years old and ready for a…read morerefresh. Before moving forward, we obtained three bids, including one from Melo's Pools and two other pool companies. While Melo's quote came in between the other two, we felt confident they would work closely with us to create our dream pool. Their detailed project timeline and professionalism gave us confidence from the start. We had already selected a glass waterline tile and needed expert guidance in choosing a pool finish that would be both beautiful and durable for years to come. Our Project Manager, Joaquin, recommended that we visit the NPT showroom in Palm Desert to explore our options. Following his expert advice, we selected a Stonescapes Mini Pebble finish in an aqua-blue color that perfectly complemented our tile choice. Throughout the demolition and remodeling process, Joaquin was always available to answer questions and provide guidance. His professionalism, confidence, and attention to detail helped ease any concerns and reassured us that our project was in capable hands. The day before demolition, Gabriel from the Melo's team arrived to drain the pool. The following morning, another crew arrived promptly at 7:00 a.m. to remove the old plaster finish and ceramic tile. That same week, Melo's tile crew installed our beautiful new glass tile and worked with us to create custom accents on the spa seating area, spa steps, and pool entry steps. Once the tile work was completed, another crew arrived as scheduled to apply the new Stonescapes Mini Pebble finish. After the finish was installed and the pool was refilled, Carlos from Melo's took over the startup and curing process. For the next six weeks, Carlos visited two to three times per week to ensure the new finish cured properly and that the water chemistry remained perfectly balanced. Carlos's professionalism, friendliness, thoroughness, and expertise in pool chemistry were truly impressive. He not only maintained the pool meticulously but also took the time to teach us how to properly care for and adjust the water once the startup period was complete. Throughout the entire renovation, Joaquin and the Melo's team maintained regular communication, ensuring that we were informed every step of the way. Every member of the team was professional, courteous, and genuinely focused on delivering an exceptional customer experience. Our newly renovated pool was delivered in perfect working order, and the results are absolutely stunning. We could not be happier with the finished product or our experience working with Melo's Pools. We highly recommend Albert Melo, Joaquin, Carlos, and the entire Melo's Pools team. We wouldn't trust any other company with our pool needs.

Teserra did an amazing job installing our pool and hardscape! Adam and the entire Teserra team…read morewere incredible to work with and provided outstanding design options. Our pool and spa came out great!!! Definitely recommend for pool/spa installations and landscaping. Thanks Adam and Teserra team!!

At first I thought my sister was crazy for agreeing to let Teserra do her backyard at Cotino in…read moreRancho Mirage while her house was under construction. She wanted it finished when she moved in March which ended up to be a fabulous idea. I thought the price was outrageous however after seeing the amount of time and work her project took before, during , and after I agree this was the only way to go. The amount of money was justified by the scope of the project. They are the only ones that Disney allows to landscape in the community. Good choice by Disney. They have a Beautiful design center if you would like to be a part of the process. If not, they are capable of planning your project. My sister lived out of town so I worked with Graham and Gregory for many days just in the planning stage because my sister has a very large lot somewhat pie shaped and hard to figure out. She did not want a pool just two separate water features. Gregory was very patient with the plans and plant selection. We even met him at their nursery to pick out all the trees and plants! And Graham is such a nice man , extremely knowledgeable, and he tries very hard to please and always comes through on his word. My sister and I are thrilled with her yard and customer service from every last person who worked on her project at Teserra . All,pictures were taken the first week so plants need time to grow Thank you Teressa

While changing our internet provider we lost the ability to control our pool equipment via the…read moreiAquaLink app. The iAquaLink technical support could not fix the problem and referred me to ClaroPool. I called ClaroPool on Tuesday afternoon and after a very helpful telephone conversation with Chris Little (Maintenance Director) who offered to schedule a site visit the next day. Chris arrived exactly on time the next day and was able to quickly resolve our issue with the iAquaLink app. He also managed to change app settings to solve a challenge that previous pool technicians told us was not possible. In a time when "customer service" does not seem as good as in past years, I was greatly impressed with Chris and the ClaroPool company. We will certainly call them again when new maintenance and repair matters arise. I highly recommend ClaroPool.

So I threw the request out to the void, and Claropool answered…read more I described the strange situation I was seeing with the pool filter and level of suction. Well - apparently Stephen has a PhD in pools, and walked through a diagnostic plan that **I** can do (for free) to determine a solution. An incredible breath of fresh air- to not just bill for a house call, and then try to sell me on some fake cure. TL;DR- He gave me the tools to potentially fix it my self - I need acid wash and plaster fixes - and he certainly will get my business for any future pool repair - the value of helping me for free wants me to give him ALL my business. Plus he sounds like a all around good, personable business owner who is looking out for his customers AND employees.

These guys know their stuff. Vincent saved us from a multi thousand dollar repair where my Plumber…read morehad given up in finding the cause of our plumbing issue. Vincent was here less than 10 minutes and solved the problem. I would highly recommend this company to anyone with a difficult plumbing issue. Five stars and two thumbs up!!

Vince, Jacob and Ryan, 111 Leak Detection, LLC, are highly recommended! Easy scheduling, on time,…read morestayed on job without delays until finished. Sharp, personable with hustle, fair pricing...all as promised, delivered. Thanks guys, it was great having met you all!

Stop! I've already done the work for you and searched, called, interviewed for pool repair issues…read more When I found this honest, no BS, friendly, experienced well connected and responsive pool repair guy! I contacted Bob Christmas Eve because of pool issues I was having. Bob also gave me recommendations for maintenance and I ended up hiring one of them that also knew how to address the problem, I was having without having to go to a more aggressive route. I appreciate that even though I didn't hire Bob for his services, he was able to provide me with contacts to give me options on solving my problem. I highly recommend you contact Bob because I learned through this process that a number of maintenance vendors use him for their repairs and whether he can or can't directly help you, he will refer you to someone that will! So how can you lose?

My parents have had issues for years with their pool and gone through a number of pool guys in that…read moretime. My family regularly visit them from out of town and every time we try to use the pool, something doesn't work properly. On our latest visit, fed up with yet another failed attempt to use the spa, we tried calling their current pool guy. After not getting any response from him, I searched Yelp, came across Outback Pools, and called thinking we would be lucky if we heard back on a Saturday afternoon. Well Bob picked up right away and was able to come to my parents' house the same day. Not only is Bob responsive, he is also genuinely a nice guy. He spent quite some time sussing out several issues with the pool system that the previous pool guys had failed to mention to my parents. They knew that they didn't use the pool often and were counting on the fact that they wouldn't notice. Bob was extremely patient, carefully explaining each issue and what was needed for the pool to function properly. He had the opportunity to upsell my parents on a number of items and/or labor but instead honestly advised them on where they could save money. Bob and Outback Pools are proof that excellent customer service is still out there if you look for it.

My husband and I just purchased a hot tub from them, every member of the team was amazing to work…read morewith. It was delivered today and they were on time, friendly and super professional. They delivered it, filled it and took extra time to show us how all of the features work. We would highly recommend this company if you are looking for a hot tub. We will also be using them for regular service when it is needed. Thanks so much Chase and Katie.

We couldn't be any happier that we chose this company. John and Chase delivered in every possible…read morearea: keeping in touch, being on time, fair prices, answering questions, and making sure we knew what to expect, from them, and from the new hot tub. Very nice guys too. The only time we had an urgent question, (had to flip a circuit breaker morning after install) Chase answered my text literally within 10 seconds and offered to come and switch it if we were hesitant. It's encouraging there are business people here locally with this kind of integrity. If we ever opt for the next size up of hot tub, we will definitely go back to Hot Tub-N-It. it was a pleasure working with them.

They are nice people....but not only could they not keep the pool salt or PH balanced but they also…read moredamaged a lot of property repeatedly. I had them for about 2 years. I switched and after a year with this new company I can say this is not normal. They overcharged for everything. They destroyed plants breaking branches, lawn - pouring pool water on it (still can't grow back) and when the pump broke they said they'd maintain the water while we waited for repair. They not only didn't maintain it but I had to drain it 3 times in 2 months because they could even get the water balanced from scratch. They were also dishonest on occasion about repair and showing up. Nice people but not acceptable service. I caution anyone from working with these guys. It's expensive and the damage is even more expensive.

The job was done okay for the price. However, stone tiles were poorly sealed at the rim. I'll be…read moreusing a different company next time :))

Kris and his team are great! They removed my cracked pebble tech and replaced it in 3 days. They…read morework fast and get the job done right for a very fair price. I highly recommend them!

We've had an excellent experience with Chris aka Krispy's Pool Services. He is reliable,…read moreknowledgeable, and incredibly thorough every visit. Our pool has never looked better, and he takes the time to explain what he's doing and why, which we really appreciate. It's clear he takes pride in his work and truly cares about maintaining the pool properly. Highly recommend! He also recently did our pool remodel and we love it! I spent nearly a month vetting contractors in the desert area. His price was fair, and accurate, compared to others. I appreciate his honesty and transparency and very good communication.